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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,696 Topics
  • 10,401 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3696 Topics
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Contributor I
nodiseosContributor I
asked in Campaigns and Flows
Using If Statement to insert message based on recipient's email domain

I am trying to display a custom message to recipients with a gmail address:{% if 'gmail' in email %}As you are a Gmail user, be sure to click "View entire message" at the bottom so you can read the whole email{% endif %}I added a debug line that stated:Debug: Your email is {{ email|default:'' }} But when I open up  the test message in gmail, the email it prints out is my klaviyo login email (which is not gmail).  So am I doing this wrong, or is this happening because I am doing it using the Test email functionality?

301
bluesnapper
Partner
4 months ago
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RoumyanekNew Member
asked in Campaigns and Flows
Dynamic block with cart value.

Hi! We’re using woocommerce in our webshop - right now I’m trying to improve our abandoned cart flow.I want to add a section that is personalized based on the recipient’s cart value, but I’m having trouble finding the option to do that. I’ve noticed that I can add dynamic information via text blocks to display the current value of someone’s cart, but that’s not exactly what I’m looking for.Here’s what I’m aiming to achieve:a. If the cart value is equal to or less than 248 PLN:“Add products worth xx,xx PLN or more to get free shipping! [product recommendations]”b. If the cart value is more than 248 PLN:“Congrats! You get free shipping!”Could you help me figure out how to set this up? I’ve reviewed the knowledge base but couldn’t find the specific information I need - any piece of information will be extremely helpful.Thank you in advance!

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bluesnapper
Partner
4 months ago
S
Contributor I
sanyaemailerContributor I
asked in Campaigns and Flows
Flow not populating?

I have setup an order cancellation flow and a refunded order flow a few days ago.But I don’t see any profiles in waiting although they have passed the trigger.I have used no trigger filters or profile filters.  

293
bluesnapper
Partner
4 months ago
K
Contributor I
kewContributor I
asked in Campaigns and Flows
all the links on my Edms have stopped working

my EDMs -no links are working for anything . click on any image, butto, sitelink -nothing -just take you to a page I have recently had fraud on my klaviyo account -regarding subcribers etc ..but dont know how/why this would be affected

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stephen.trumble
Community Manager
4 months ago
M
Contributor II
moeezahmad8Contributor II
asked in Campaigns and Flows
Welcome flow problem

I created a welcome flow for my client, and it worked well for a few days, but for the past 1-2 weeks, it's been getting almost zero results. I'm attaching a screenshot showing the first email's deliverability. It seems like something went wrong with the code, as people are opening and clicking on the email, but not using the code to make a purchase. 

292
stephen.trumble
Community Manager
4 months ago
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Lorna EvansNew Member
asked in Campaigns and Flows
Can i change add a metric

I have changed from a woocmerce website to a shopify website, We run workshops, can I add a shopify metric for all mt future students?  Lorna 

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stephen.trumble
Community Manager
4 months ago
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Contributor IV
MMXPerformanceContributor IV
asked in Campaigns and Flows
Black background changing to transparent on email

I have an issue where my black backgrounds change to transparent on a sent email. It’s strange as the white background colours stay white, but the black backgrounds get changed to transparent. Example below. Any help would be appreciated.  

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stephen.trumble
Community Manager
4 months ago
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Contributor I
hubbirdContributor I
posted in Campaigns and Flows
Public share links for email campaigns

I know this has been discussed at length, but I’m going to go ahead and post again because I feel like the devs need to hear that this is a priority. Some of us have been using a workaround FOR TWO YEARS with promises that this is being worked on and admissions that the workaround isn’t ideal (or really secure).This isn’t hard, MailChimp has this feature out of the box. Continuing to link to a forum post from 2 years ago:rather than doing some basic dev work (especially when “redesign” features nobody asked for are rolling out daily) feels kind of insulting.

301
stephen.trumble
Community Manager
4 months ago
M
Contributor I
mike.potvinContributor I
asked in Campaigns and Flows
Multiple lead magnet flow logic

I’ve read (and re-read!) all the threads on this topic, but I’m still struggling.I have one main list. My subscribe form offers a lead magnet.  The link to the LM is sent in the first message of the welcome series. I’d like to add several new lead magnets via different forms on landing pages. These subscribers should get a specific first welcome email with a link to the correct LM, then go through the same welcome series as the main list does. The LMs are different, but all related to the same topic which is why I want everyone to go through the same welcome series.Option 1 is to create a flow split for every LM at the top of the main welcome flow. Deliver a unique first email, then all subsequent messages are the same. This results in an “ugly” wide flow, but it works. The only downside is, once subscribed a person can never subscribe for a new LM. Yes, I can send all new LMs to the list first (sneak peek), but people will stumble upon the new signup forms and try them (and get nothin

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Jessica eCommerce Badassery
Partner
4 months ago
Y
Contributor I
yasmincrownContributor I
asked in Campaigns and Flows
Post Purchase Order Updates - Removing Fulfilled Orders from the Flow

We’re a Made To Order business with a 9 week lead time. I’m trying to set up a flow to keep in touch with customers every two weeks between purchase and order fulfillment to make sure customers don’t feel they’ve been forgotten and give a rough update of where their order likely is within our factory.I’m trying to make sure people won’t receive these updates if they cancel, are refunded or their order is fulfilled ahead of schedule. I have set up a filter before each email to remove anyone who has had an order fulfilled, cancelled or refunded since the entering the flow. However, I think this means that if a customer places two orders and one is fulfilled, they will no longer receive updates for their other order. Is there a way around this?

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stephen.trumble
Community Manager
4 months ago
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Colour Me TenderNew Member
asked in Campaigns and Flows
How to send downloads to existing subscribers after signing up to a new form?

I’m sure the answer is staring me in the face but I’ve experimented and got no where!Each month I offer free downloads as an opt-in for new subscribers. But I also want my existing subscribers to be able to access the free downloads as well. If a new subscriber signs up - I want them to get the welcome flow with the free download. But if they’re an existing subscriber I want to them to receive a different flow with just one email with the download.Any tips on how to set this up would be very much appreciated! Thank you!Sarah 

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ArpitBanjara
Principal User I
4 months ago
H
Contributor I
HannaBystroemContributor I
asked in Campaigns and Flows
Replenishment Flow

How can one limit the default replenishment flow to only show one specific product and not populate the whole order? 

343
bluesnapper
Partner
4 months ago
D
Problem Solver III
dartacusProblem Solver III
asked in Campaigns and Flows
Suppress tracking link URLs for preview email sends

Hi,Is there any way, for preview emails, to not have the links transformed into impenetrable trk.click URLs?We check all links for all campaigns before we send them. Right now, we have to click on every email to check that it goes to the right product, etc. If we could see the normal link in test emails we’d know just by looking at it that it was correct.If this isn’t an option somewhere, could this be a feature request please?Many thanks,G

452
D
Problem Solver III
4 months ago
B
bespokelyelliceNew Member
asked in Campaigns and Flows
Conditional logical: Grouping countries e.g. Europe/EU

Hey!  I’d like to create a system where I can use conditional logical to show or hide a block for a group of countries instead of individual countries. For example creating a ‘group’ so instead of just person.Country == “Germany” OR person.Country == “France” for each country, the logic would recall a group of countries e.g. person.Country == “Europe”Is there a way to do this in  the backend?  Thank you!Ellice

442
D
Problem Solver III
4 months ago
L
Contributor I
Lance - ModMonocleContributor I
asked in Campaigns and Flows
Send link to video that can be posted on customer social page

I want to send out a newsletter that has a link to our most popular video and invite our fans to post it on their own social sites and then we will pick a winner every week and send the a free item. Is there way to make that sharable link that will post to their FB/IG is they click on it? What options does Klaviyo have to do something like this? 

291
M
Partner
4 months ago
A
Contributor I
AIDEV-LABContributor I
asked in Campaigns and Flows
Can I Run Email Campaign for Multiple Brands in One Klaviyo Account?

Hi Klaviyo Community,I'm currently managing email marketing for two brands with the same target audience. One of these brands is performing well with email campaigns, but the other isn't seeing the same success.I'm considering running campaigns for the second brand under the same Klaviyo account as the successful brand, similar to an affiliate marketing approach. My idea is to introduce the second brand to the existing subscriber base of the first brand.Is it possible to do this within Klaviyo? Can I schedule and manage email campaigns for both brands under a single account, and if so, what are the best practices to ensure both brands maintain their distinct identities and no harm in klaviyo account?Thanks for your insights!

1051
In the Inbox
Partner - Platinum
4 months ago
T
Contributor I
tmzContributor I
asked in Campaigns and Flows
Segment Created & Flow created but the emails are not being sent

My flow is still not starting. I just need to get the flow started.I have Verified Segment Membership:2. Check Flow Filters and Scheduling: There are no filters and the first email is scheduled to send immediately   3. Manually Trigger the Flow: I have Updated all Action statuses to Manual and then back to live, the Flow is Live.        a. Navigate to your flow in Klaviyo. Done     b. Click on the trigger in the flow builder. Done    c. Select "Manually Add People" to add the segment members to the flow. I don’t have an option to Add a person or Profle to this segment     d. Confirm that the segment members have been added to the flow and that the first email is scheduled to send. Segment members have been added under the Trigger, however the first email doesn’t send 4. Ensure Flow is Live: All 3 emails and the flow are set to live.5. Review Flow Analytics: No emails sent & zero analytics results.I found the below comment from Klaviyo on the Segment/ Edit Definition page and wonder

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M
Problem Solver III
4 months ago
C
Contributor I
CaderContributor I
asked in Campaigns and Flows
Flow triggered based on several form submissions

Hey everyone, how would you accomplish this flow? I want to do a welcome series to our newsletter based on what form they came in from. I want them all to end up in the same general “newsletter” list, but have a different email be sent as their welcome email. What trigger and conditional split would you do based on the 3 different forms we have on our site?  Here is an image of what i am thinking for reference: 

853
M
Problem Solver III
4 months ago
C
Contributor I
Cin10Contributor I
asked in Campaigns and Flows
Stop entering multiple flows at once

I am trying to figure out how to stop those who enter my VIP flow from also triggering the repeat purchase flow. I noticed i got two emails even though the filters definition is different. This is also the second time in a week and a half that i got the first VIP email sent to me. Can someone please advise how i can fix this for my client.The Vip flow is also split between first time vip customer and repeat vip customer with a discount code in both initial emails. The repeat vip side has the same exact coupon code but when recipeints go to use it it is invalid. 

581
ArpitBanjara
Principal User I
4 months ago
C
Problem Solver III
chrisBProblem Solver III
asked in Campaigns and Flows
Browser Abandonment Emails Question

Hey,  Wondering if anyone knows if it is possible to add multiple events to a single email.  For example, I have a customer who browses say 10 products, browser abandonment email would highlight the last product, but I would like to use the product grid to showcase say the previous 4 they looked at before as well in the single email.

534
C
Problem Solver III
4 months ago
Z
Contributor I
zeamerContributor I
asked in Campaigns and Flows
Open rates dropping in July

Hi everyone,I noticed that for a couple of my accounts that the open rate has dropped pretty significantly in July when compared to June. Has anyone else noticed this? Do we know why this has happened?On our end, our click rates are remaining very strong and we have generated more revenue when July is compared to June. And we haven’t made any changes to attribution or segmentation.

401
DavidV
Partner - Platinum
4 months ago
S
Contributor I
shikha.agrawalContributor I
asked in Campaigns and Flows
Conversion Revenue Difference Between Metrics and Dashboard View

Hello Klaviyo Support,We are looking at attributed flow revenue for Placed Order metric on metrics page and Dashboard summary. The two do not match for the same timeframe. Do you know why the dashboard numbers are lower? Thanks,Shikha

273
ArpitBanjara
Principal User I
4 months ago
M
Contributor III
Matt GContributor III
asked in Campaigns and Flows
Can I remove from flow if they click a specific link?

Hi,First time to the community and brand-spanking new to Klaviyo -- excited to be here 😀I have a question -- maybe you can help?I have an email in my cart abandonment flow that I’d like to add a link to. That link, when clicked, will remove the subscriber from the flow.However, I do not want to permanently prevent the subscriber from receiving any more cart abandonment emails from us, but only if they don’t want to hear about this specific product anymore.Is this doable?Cheers,MattWhen the user clicks “click here”, they’re removed from the current flow. 

837
M
Contributor III
4 months ago
K
Contributor I
KathrinContributor I
asked in Campaigns and Flows
I cannot select individual lines of text in the text field of a cloned campaign

I cannot select individual lines of text in the text field of a cloned campaign  

192
stephen.trumble
Community Manager
4 months ago
C
coryalansmithNew Member
asked in Campaigns and Flows
New text editor in Firefox + Saving

Hi,In the newest rollout for editing text in the drag and drop editor, it’s become unusable in Firefox. I’ve updated my browser, logged out and back in, quit, restarted both the browser and my machine, and still when I click on a text block to edit it I often get no option to edit it at all (Mac Sonoma 14.5, Firefox 128.0.3). In addition, I’ve not been able to use this feature at all on mobile which is not the end of the world, but has often been convenient in the past if I’ve needed to make a quick edit to something on the go.I can use Chrome and it works, however, I prefer not to use Chrome for a variety of reasons.In addition, I get a lot of glitches with saving where when I go to exit I get a prompt from my browser about leaving the page because the content hasn’t been saved. This never happened to me on prior versions of the editor which leads me to believe that saving templates has changed for the worse.Anyone else seeing these kinds of issues?Thanks,Cory

493
stephen.trumble
Community Manager
4 months ago
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