Skip to main content
  • EN

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10436 Topics
A
Contributor III
AnnaEContributor III
asked in Campaigns and Flows
Cancel Back in Stock report

How do I cancel a Back in Stock report? I have 2 notifications a day and only need one! Also, another two members of staff get the reports and I don’t want to cancel theirs.

3
A
Contributor III
1 year ago
M
Contributor I
MarekBContributor I
asked in Email Templates and Coupons
Turn off tracker wrapping

Is it possible to completely turn off wrapping link included in Klaviyo emails? We want to use Klaviyo as emailing service for an application and it is messing with universal links being resolved on devices.I think I have tried to look everywhere and tried everything but I guess I have to be missing something.

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
SionaWardContributor I
asked in Campaigns and Flows
How to see exact orders placed through emails

When going through to Klaviyo benchmarks for each email we are normally able to see specific people who have placed an order. For example if 5 people have placed order through the email there will be 5 names and orders. This is not shown anymore and just all orders we’ve received. Do you know how we can fix this?

5
H
Contributor I
1 month ago
J
Contributor I
JayboboContributor I
asked in Email Templates and Coupons
Table - Stack on mobile

So, I’m very surprised that the Table element doesn’t have a function to allow stacking columns on mobile. I’m trying to create a design where you have [image] [description][description] [image] And I’d like the description to move under the image when I am on mobile.Currently, it’s really not looking great.And adding a “mobile only” version table increases the size of the email and it ends up being clipped on Gmail. The Split option doesn’t work for me as it’s not possible to vertically align the description textAnd the column layout just adds useless bits of code + I need to add single columns on top of each 2-column I want to create to give more space and to add titles and description to my design.Overall, I’m stuck between trying to create a mobile-friendly version of my email and good design :/Now I understand more and more why most ecom brands are going for the “image” only emails as it makes it much easier to do whatever you want without risking to have emails ending up too heav

12
W
Klaviyo Employee
1 year ago
F
Contributor III
Francisco Johannes YungContributor III
asked in Campaigns and Flows
Can Klaviyo scrape for keywords in Shopify's order note?

Context: I have a gifting business with customers who purchase gifts for special occasions. We allow them to use Shopify's order note function to enter their gift message card for us to print out (free message card with every order). I would like to send occasion reminder emails to customers who have bought gifts for specific occasions. I want to do this by scraping the data/keywords on the customer's order note , i.e. Happy Birthday, Happy Anniversary, etc Example: John buys a birthday gift on 31st March 2020 and includes a message in the order note with the words “Happy Birthday”. Can I have Klaviyo scrape all orders with order note that has keyword: “Birthday” and send them a reminder email to repurchase another birthday gift the following year. So John would then receive the reminder email sometime before 31st March 2021. I know how to use Date Property-Triggered Flows to enable the scheduling and have it recur every year. However, am I able to only send to orders who’s order note

1
Brian Turcotte
1 year ago
N
Active Contributor II
nambirajanksActive Contributor II
asked in Email Templates and Coupons
How to add preview lines to a HTML email?

So, basically I want to send a campaign which is an HTML email.Which results to no option in adding preview lines straight to the box.And when I searched on google, I found this info:But how do I actually implement this?So, let’s say I want to use “Welcome to my team” as a preview line in an HTML email.Where should I add this text in the tag mentioned in the picture?Also where should I use this tag in the HTML email.Thank you ✨

2
M
Contributor I
7 months ago
A
Contributor I
Adventure SportsContributor I
asked in Campaigns and Flows
Flow Targeting Only Specific Product

Hi All!We use Shopify → Klaviyo.  Have a few specialised flows setup for certain product ranges and items and am pretty familiar with how to do this.I’m stumped on this one though.  I want a flow that will send an email out when someone purchase a product, but when they purchase ONLY this product.  Also, they may purchase multiple of this product.I’m a bit stumped.  I can filter “item contains” which is what I’m doing, but there is no filter “Item contains only”.I can set “item count equals 1” that will allow me to at least capture people who purchase only 1 of this product and nothing else, but I cannot filter for people who purchase 2 or more of this product.It’s possible to filter “item does not contain” but as we have thousands of items and regularly add new product I can’t exactly enter an exhaustive list of every single other product.Basically, I want to filter out anybody who has any items in their order that are not this specific item.Any ideas on how to handle this?  Hoping th

3
alex.hong
1 year ago
Japricott
Partner
JapricottPartner
asked in Accounts and Settings
Can I publish forms on my WP site while already having my Shopify store connected?

Hello everybody,I have a client of mine that have 2 websites:A Shopify store for her ecommerce A wordpress site used as a blogThe main website is the WordPress site and she recently created a subdomain where she linked her Shopify store.I’ve done the integration for the Shopify store without any problem and everything is working smoothly. For the WordPress site we’re using Active Campaign at the moment but soon we’ll switch to Klaviyo as well. Can someone help me clarify these doubts?Is it possible to add a javascript code to WordPress and showcase sign ups form on both websites? If yes, will it work also on Elementor sign up forms? There’s a way to add a tracking code for the visitor activities on WordPress and have the data stored on the same Klaviyo account? We would love to segment our audience based on what they read on the blogThanks in advance. Best,Jacopo

7
R
Contributor I
2 months ago
F
Contributor III
Francisco Johannes YungContributor III
asked in Campaigns and Flows
Can Klaviyo scrape for keywords in Customer's Message Cards on Shopify

Context: I have a gifting business with customers who purchase gifts for special occasions. I would like to send occasion reminder emails to customers who have bought gifts and attached a message card with specific keywords, i.e. Birthday, Anniversary, etc Example: John buys a birthday gift on 31st March 2020 and attaches a message card with the words “Happy Birthday”. Can I have Klaviyo scrape all orders with message card that has keyword: “Birthday” and send them a reminder email to repurchase another birthday gift the following year. So John would then receive the reminder email sometime before 31st March 2021. I know how to use Date Property-Triggered Flows to enable the scheduling and have it recur every year. However, am I able to only send to orders who’s message card contains keywords “ Birthday” / “Anniversary” / etc.

6
alex.hong
1 year ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows
How to setup proper winback flow for my segmentations?

Hi there, I am trying to setup a winback flow for this customer segmentation as per suggested in Klaviyo’s advanced segmentation guide. We are integrated with Woocommerce. I’ve setup the flow to be as below:Trigger: People will enter this flow when they Placed Order Flow Filters:Placed Order zero times since starting this flowAND Placed Order at least once over all timeAND Placed Order zero times in the last 180 daysAND Received Email is at least 2 in the last 90 daysAND Opened Email zero times in the last 90 daysAND Person is not suppressed for emailMay I know if I have setup the flow correctly to trigger it? This is because I do not know whether the filters of Placed order zero times since starting this flow will contradict with AND Placed Order at least once over all time, or it might even contradict with AND Placed Order zero times in the last 180 days.Another confusion that I have in mind is, the Time Delay should be set as 180 days correct? or is it 90 days? Appreciate the advice

2
D
Contributor IV
1 year ago
J
Contributor I
JecciContributor I
asked in Accounts and Settings
How to intasll Klaviyo into 5 different Store URL within one shopify account?

Hi GuysI have 5 different Store URL within one shopify account; when I install the Klaviyo into the second store, I can’t change the srore URL in my Klaviyo account?  I want to know what should I do...  

2
K
Contributor I
2 months ago
A
Anonymous
asked in Campaigns and Flows
Back-populate a reviews flow

Hi,I’ve set up a reviews flow for fulfilled orders which is working for current and recent customers (within the last 2 weeks). I’ve got a list of about 90 customers from December - to January that I’d like to send the reviews email to straight away (with flow emails afterwards), but back-populating the flow wouldn’t include those customers.I set up a separate flow for the Dec-Jan customers and created a list with only those contacts. In the flow I set that as Fulfilled Order with a trigger filter that they were in the Dec-Jan Reviews customer list and were added between 0 and 81 days ago just to be certain. Initially I had no time delay but no records were queued for delivery. I added the 1 hour time delay and hit back-populate and still nothing. Below is a screen grab of the Flow, can you please advise what I’m doing wrong and how I can send out the review email flow straight away to this specific group of customers.  

1
Bobi N.
Partner - Platinum
1 year ago
A
Anonymous
asked in Campaigns and Flows
Abandoned Browse vs Cart vs Checkout - Too many people were being skipped!

I need help with my abandonment flows I thought they were set up properly but when I did a deep dive into the numbers I realized SO many people were being skipped for no REAL reason. Are these now set up properly? We are a TINY local business and can't skip any opportunity to email potential customers but I can't be emailing them TOO much either. I need there to be a different flow for the cart and checkout because I have too many people not getting to the actual checkout page past adding to the cart.But I had to draft the Abandoned Checkout one until I was confident on them not doubling up to any one. THANK YOU FOR YOUR HELP!

4
K
Contributor II
9 months ago
B
Contributor II
Bike PrettyContributor II
asked in Lists, Segments, and Profiles
How do I find Active Profiles/Suppressed Profile count at a prior date?

On this page https://www.klaviyo.com/people, there’s a count in the upper left corner that shows:Active Profiles Suppressed ProfilesHow would I find these number for previous dates? For example, what were my Active Profile and Suppressed Profiles counts a year ago today?information on the https://www.klaviyo.com/people pageIt’s not as simple as making a segment like this: 

1
David To
Klaviyo Employee
1 year ago
J
Contributor I
jmrfContributor I
asked in Sign-up Forms
How to create a form to show for two different languages?

Hi,I’m running a Prestashop site with two languages.Is there any way I can use a sign up form from klaviyo with 2 languages? Thanks

2
J
Contributor I
1 year ago
F
Contributor I
federicolugliContributor I
asked in Campaigns and Flows
Create Trigger for Order delivered

Hi guys, I need to contact my customers once the product arrived, is there the possibily to create a custom trigger to contact my customers after the product has been arrived? Thank you for your attention,have a great day,Federico, from Italy

2
K
Contributor I
6 months ago
A
Contributor I
Alex-111Contributor I
asked in Sign-up Forms
Send New Freebie Email On Form Submit for those already on a Double Opt-In List

Hello, we have a form on our site that gives people access to a freebie page after they confirm their email in the double-opt in email. The problem is some people who have previously subscribed and are already on the list will resubmit their emails but then won’t receive a new email from klaviyo because they are still on the list from the first time they signed up.How can we send an email to those who have already signed up to the list to direct them to the freebies page, skipping the double opt in, if they are already on the list? 

4
A
Contributor I
1 year ago
D
Contributor I
deltaswankContributor I
asked in SMS
Individualized SMS phone number

Is it possible to request a certain phone number for SMS?

2
M
Contributor I
1 year ago
A
Anonymous
asked in Lists, Segments, and Profiles
How do I create a separate list and let my audience join/unsubscribe from it?

Hi all, not sure if my title properly explains my question. So let me clarify here.  I want to send out an extra weekly email with some inspiring stories/messages.  This content is a little different to what we usually send and I don’t want to bombard our current audience. Is there a way I can send the email to them and give them the option to unsubscribe just from this particular list and NOT from our brand?  Hopefully this makes sense. Happy to answer any questions to help clarify the details.  All the best,Chris.   

3
Ashley I.
Partner - Platinum
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
post purchase nature flow trigger setup

What trigger and list would be set for PPN flow? Could you please let me know? 

1
chloe.strange
Community Manager
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
browse abandon block setup and metric trigger set up

Could you please let me know how to set browse abandon dynamic blocks and flow metric trigger set for this flow?

1
In the Inbox
Partner - Platinum
1 year ago
M
Contributor I
Masha MContributor I
asked in Analytics and Deliverability
Google Forms Tracking in Google Analytics

Hello!If my email contains a link to a Google form, can I set a goal to track the completion of that form?

1
retention
Partner - Platinum
1 year ago
U
Contributor I
UniquePrintsContributor I
asked in Accounts and Settings
Change Accounts phone number

Hello,  I wanted to update the payment method and then a 6-digit-code is send to a phone number. I dont have access to that number anymore. In the settings I cant find anything to change the number and two factor authentification is turned off anyway.  Can you help me with that? I cancelled my Plan and now I cant ask directly in the chat wich is very sad… Sincerely Mike

1
chloe.strange
Community Manager
1 year ago
R
Contributor I
RoccocomarketingContributor I
asked in Lists, Segments, and Profiles
Why isn't my List registering names?

Hi, I have created a new list and added it to my new zipify landing page. Although when someone puts in their details they are not receiving any emails and names are not being added to the list.Im so confused. Can anyone help me?

1
Spark Bridge Digital LLC
Partner - Gold
1 year ago
L
Contributor I
liambrunoContributor I
asked in Campaigns and Flows
Adding dynamic images/links to Email Content

Hi everyone, We are in the midst of setting up an email flow for a real estate rental website. Our objective is to make all images/links in our emails dynamic to each user. We are using Segment (https://segment.com/) as our customer data platform which we have connected to Klaviyo.  I see there is a field to add dynamic images in the emails. How would I go about obtaining this dynamic image link?

1
Brian Turcotte
1 year ago
Terms & Conditions