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I have an unproductive list of about 15k that I would like to move off Klaviyo for now. I would like to retain the unsubscribe/spam complainers so that, should I add the 15k list back in the future, I will not email these unsubscribes/spams.
Hi all,we’re running on Shopware 6 and would like to fully integrate Klaviyo.Is there documentation on what aspects to consider? This would be nice to get an overview. The current documentation for integrating non-supported platforms says to contact customer support
Depending on how a customer subscribes to our newsletter some don’t get prompted to select their person type when signing up. I’d like to automate this with a flow to email them so they can update their profile. Second step:Those that select a specific person type would get a followup email asking to update=, Organization, Business Type. Is there a Flow suggestion to capture this sequence?
I am starting to set up transactional flows. I have come across this on the help pages: You cannot have an entire flow that is deemed transactional, though it is possible to create a flow in which all the emails are transactional. Found on this article.Please can someone elaborate on this as it is confusing. Also, if we can not have an entire flow that is deemed transactional how do we combine (or do we have to create a new flow) for each transactional email we need? ie. order confirmation, order shipped, order completed etc. Thank you.
I need to know how I can create a flow from an email. flow this will consist of 3 mails 15OFF 20OFF AND 30OFF It will start 15OFF I will have to send the 20OFF email only to those who have not opened the first one and to those who have not made a purchase. The third 30OFF email will be sent only to those who have not opened / have not purchased
Hey guys, hope you’re fine.We can’t activate abandoned cart reminder flow (the default pre-built Klaviyo flow).Also, I don’t understand why do we have a “red cross” on the second pre-requisites and what to do to be “compliant”. To be more specific:we integrated klaviyo with shopify and we checked the integrations tab. Also, we tested our integration in the “setup web tracking” section in klaviyo: everything is working. we can’t see the added to cart event in the analytics → metrics section we tried to add the klaviyo custom code to our source code as follow, but we didn’t see any changes, also we don’t find any klaviyo script in the source code (we just tried through google developer console: right click on the web page → inspect) Now, our questions are:Our klaviyo billing plan is not active, so we’re runnig a free version of klaviyo. In order to activate all klaviyo features, do we have to activate klaviyo’s paid plan? Are these problems related to our custom shopify store
Hello, i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.Is it possible that Klaviyo is not tracking my open rates correctly? Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails. So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not. Thank you
I’m starting an on-going “educational email” flow. I’ve written the first few so far spaced about a week apart, but I want to start opening it to people, then write an email or two a week to keep it rolling in close-to-real-time. (I don’t have the capacity to write weeks and weeks into the future.) But I want to build in a safeguard so if I run behind, people don’t accidentally EXIT the flow. So I’ve sent the Time Delay after the current final email at 60 days. Check me on this:If “Bob” has received the last email in the flow (eg, Email #4), and is sitting inside that 60 day holding period...and something happens where I don’t get Email #5 written for 10 days since Bob got email 4...I would be able to slip in a new time delay of 11 days, pop in Email 5, and Bob would receive #5, then go back to my 60 day holding tank till I get another one in there. Right?
Is there a way to restore lists to a previous state? I tried to suppress some profiles I believed were inactive and it ended up taking a huge chunk out of both of our main emailing lists that we use. I want to start back from square 1 so to speak so I can work through the logic to make sure that doesn’t happen. Is it possible for Klaviyo to restore a previous version of a list for me?
I’d like to get some opinions on what the best way is to track new sign ups through a pop-up form which is displayed on our website homepage. The form has a button labelled “Create Account” to potential customers that do not yet have a trade account with our business. The tricky part is once they click that button, it takes them to the sign up page here which is completely separate from the form. When clicking the “Create Account” button, this shows as a form submitted, however we don’t know if anyone is created an account. When creating an account we would like to trigger a “Welcome Series” flow based on the pop-up form. Any ideas on the best way to track this?
Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact firstname.lastname@example.org."Can someone please let me know the possible issue?Thank you in advance
For the past few weeks, I’ve been unknowingly causing a grave error… the dreaded Gmail clip. Maybe you already know about this fearful message; when an email sent to the Gmail client is too large, Google clips its appearance in the inbox, meaning recipients have to click through to see the full message! Above: This image haunts my nightmares. Not only does this shorten your email, but going through to the Gmail full email page can totally throw off your specialized formatting, maybe even making emails impossible to read. Imagine the egg on my face when I found out that the last few WEEKS of my emails were affected by this issue!Luckily, finding a problem is often the most difficult step to solving it! Klaviyo support has an excellent article here that explains why your email may be to large and steps to solve and test it! (Just make sure to send yourself a 1 email test campaign and NOT a preview email like I did! :P)Heed the warning of my glittering eye — Check to make sure your email
Hi,I’m trying to export my Klaviyo designed emails into Shopify. I have saved as templates in Klaviyo and am exporting the HTML over. However when I try and save and view in Shopify I receive an error message as shown below: Please could someone tell me if this is and issue with Klaviyo or something I need to seek help with on Shopify? Thanks
Hi,I am trying to something complicated with tagging flows and need some help.So with a client that use Octane Ai quiz function and it has its own Quiz completed feed. Now the quiz completed feed brings in all quiz results and a list of recommended products. The issue i have is i can only use those recommended products with in the quiz feed and no where else.What I want to be able to do is tag this recommend product as custom properties on the individual profiles.When setting up the trigger split I can’t target that line in the trigger event. I want to be able to target product all > 0: > Title and Product all> 1: > Title and Product all > 2: > title.Is this even possible? Thanks in advanceDave
Hey people!I’ve seen a lot of good content here in Klaviyo’s community forum, but what I had issue finding was - examples of your reporting routine. Had invested like 20 minutes in this guide from Klaviyo, I’ve managed to make a decent looking dashboard whereas it shows me the open rates, click rates, unsub rates, spam rates in the past 30 days (seeing the difference on a daily basis). And a few targeted dashboards for my flows. Here’s a picture so that you can make sense of it all: But I believe that I haven’t even scratched the surface. Do you have any helpful examples or something that I could add (or filter)?Any advice would be very warmly welcomed!Thanks
Hi Klaviyo Experts, Is there a way to see what products customers bought from flow emails just like how we can see what customers bought from campaign emails. since we have diverse products, i want to see what product customers are buying from onboarding flow email x. Is there a way to see this?Thanks,Sunny
Hey all, So trying to figure this out. I’m a bit confused about lists and segments and how they relate to Mailchimp groups. When a subscriber signs up for my mailing list, they have three different groups they can sign up for: Oracle, DnD, and Art Collector. It doesn’t look like there is a way to import the groups into Klaviyo so that means that I’ll have to manually do it. However, I don’t see any way to represent the group information. I tried going to the profile and creating a custom property called “Interests” but that only allows me to set one interest. In my case, they may sign up for one, two or three groups. The only thing that I see would be to have three different lists but that means that their email is in there multiple times. If I do that, that also means that I have to create another list that has everybody in it. Is there a better way to do this?Dougie
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