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Welcome flow for both in person email list and new subscribers
Hi! I am overwhelmed and finding that I am not nearly as tech savy as I thought I was. I have an etsy shop and I sell at in person events. Etsy and Klaviyo do not have an integration agreement so the only emails I have are ones collected at in person events. I just purchased a domain for my website that I am working on through shopify. (This is also why a lot of things are so confusing. Learning two new sites, setting them up and integrating everything is a lot).I created my Welcome Flow emails but now have no idea where to go from there. I’ve tried manually in the “quick add” button on the Newletter list (My trigger says that people added to this list will receive the Welcome Flow). I also have it set up (I THINK) for the subscribe to newsletter on my shopify site that is not live yet. I have watched videos and videos and have started so many different paths. I need some major help. Any advice would be greatly appreciated!
How to sort/filter/paginate members list from a particular group using the API
I’m trying to use the API to retrieve all the recently created users from a List but I’m not able to find any method for that. For example, I want to retrieve the latests members that were added into that list that includes an specific custom property. The closest one is the list-segments endpoints https://apidocs.klaviyo.com/reference/lists-segments#get-members but does not alows any filltering/sorting capabilities. There is any way I can do that with the current API versions?Thanks in advance,Nico
Maximizing All of the Emails in our Database
Hello! The company that I work for has over 10,000 active profiles in our database and our emails are reaching less than half of that number. Is there a way to either A) reduce the number of profiles that we cannot reach or B) get those profiles back on our emailing list? Seems like a simple issue to resolve but I can’t figure it out! Thanks in advance (:
Have Does Klaviyo's Abandon Cart Flow Function and Why Doesn't the App function well on a mobile device?
Hello here. So I recently started learning klaviyo as a freelancer that wants to help other businesses but I have the following questions and I would appreciate detailed and clarifying answers. 1. On creating flows e.g abandonment, if I create 2 emails under this series to be sent to customers that abandon cart let's say first one after 4 hours and the second after 24 hours.If a customer completes their checkout with the first email sent, will klaviyo detect this and not send the second email to them assuming I follow the default cart abandonment flow? Or will klaviyo send them the second email again (which is bad) or is there anything thing I have to do to ensure that doesn't happen? 2. First I have to say, Klaviyo is really a good platform. I am amazed at how optimized the platform is for even android phones and the great number of things you can do despite how complicated a platform like this should be. To my question, I am having difficulty performing some action on my phone, espe
How can I add 'line_items' to my Order upcoming on ReCharge Flow?
HiI use ReCharge and the ‘Order upcoming on ReCharge’ trigger to power a flow.However two of the data fields don’t appear in the flow setup, but do exist when I have a look at the activity feed or on someone's profile.The two are ‘line_items’ and ‘shipping_address’, both of them are array data types, is this expected behaviour?ThanksAndy
Translation of the error message in the pop-up
Hello,I am French and I use a translator so I want to apologize in advance.After searching for several hours, I still can't find how to translate the error message on my pop-up newsletter form.I would like to translate "This field is required" as shown in the screenshot in French.If you have the solution I'm interested!Thank you and have a nice day
Why is My Catalog not updating from correct source
I have Klaviyo integrated with WooCommerce. We were previously integrated with our dev site, but have since updated this to be our prod site. However most of the products being synced are still from the dev site, and link to the dev site. Also, while some products have been synced from our prod site, not all of them have been synced and some are missing from the catalog in Klaviyo.How do either delete the products in Klaviyo so that they can be synced properly, or update these products manually so that they point to the right site? What am I missing? Thanks in advance!
Octane AI result + remarketing Klaviyo
Hi, how can I implement the result of the resultpage from my Octane AI quiz in a remarketing e-mailflow in Klaviyo?So: Someone fills in the quiz and gets a result but don't ordered it but filled in their name and e-mail.How can I show them the product in klaviyo that they 'landed' on. Is there maybe a personalized URL? Thanks in advance!
Can I Capture Hidden Property Using Dynamic Values in A Form?
Is it possible to save a hidden property in a signup form that isn’t just a static string? I’d be interested in the ability to save a dynamic value that’s numeric or a date, not just a string. Even better if it can be a dynamic value. Examples:Save the current date to perform date-based calculations in flows Save UTM tags if populated Save an integer that can be incremented in a flow
How do I strategically use Typeform considering the number of Klaviyo active profiles?
Hi all, I’m new to Klaviyo and I’ve just learned about Typeform as well in order to perform surveys and attach responses to Klaviyo profiles. I am trying to figure out how best to strategically use this integrated tool.I noticed that Typeform offers several pricing plans directly correlating to the number of responses per month. I’d like to understand how other Klaviyo clients are best using Typeform to collect responses if they have a high number of active profiles in their account? For example, if you have 25,000 active profiles in your Klaviyo account – do you sign up for the Business plan with Typeform that allows up to 50,000 responses per month so you can send surveys to your entire database? Or, do you sign up for a lower tier Typeform plan like their Plus or Basic and strategically send surveys only to very highly engaged profiles? Can anyone clarify for me whether the Typeform number of responses per month is based upon the number of individual answers collected among all reci
Why Can't I See a Preview Email with My Customers' Selected Products?
Hello.I currently want to test an email that I have set up, I want to test this email with some of the products from my customers, but in the picture there is no list of subscribers and also the product of the customer's choice.How to test an email that we have created and display some of the customer's preferred products?Thank You.
Wix to Shopify migration - Same Klaviyo account?
We currently have a Wix store but rebuilding the SAME store in Shopify on the staging Shopify domain.Klaviyo is currenty connected to the Wix store. I the same Klaviyo account to be connected to the Shopify store.Before we point the main domain from the Wix store to the new Shopify store I’d like to get Klaviyo set up and integrated with the new Shopify store while it’s on the staging domain.Is it possible to do this? Would you recommend it or is it worth just waiting until the new Shopify store is live and then integrating with Klaviyo?
Columns looks good in preview but horrible in email
Hi,I’m new to Klaviyo and setting up my first flow ever.I’m having trouble using the columns. They look fine in Klaviyo but horrible in e-mail. In Klaviyos editing mode and preview, all lines are aligned and straight. But when I send a preview email to my own e-mail, it looks like this: I’m using Outlook and Windows Mail - both look the same.When I log into my email through hotmail.com (browser), it looks much better, but it’s still a little off: Most of our customers probably use Outlook. So what do I do to make it look proper?Kind regards,Kristine
Global Cloudfront edge locations to improve popup speed?
We are using the Klaviyo pop up signup forms and noticed that the images we upload to be part of the form load from the LA cloudfront edge LAX50-C1 however we are in Australia.Does Klaviyo only use the LA cloudfront edge?Can we get Australian enabled as well, as an Aussie business, all our customers would be better served from an Australian cloudfront edge location?
Why Does my Sign-up form Say there are Multiple Input Fields for Birthday Property?
I’m having an issue publishing my sign-up form because it keeps popping up with this error message: There are multiple input fields for the birthday profile property. I imported from a csv file that only had one Birthday field on it and I mapped that to a custom property called Birthday. When I look at customers profiles that have that field, there is only one that shows up.I have reached out to chat, but they are not available until the morning. Anyone else have this issue and how did you resolve it? Where do I look to locate the multiples the message refers to?
Why is My Added to Cart Not Showing in my Metrics?
Hi there, I believe this question has been answered numerous times but it doesn’t seem to be working for me. So I have already input the code snippet (with Class Notation) into my product.liquid file: & when I go over to Klaviyo > Analytics, I can’t seem to locate ‘Added to Cart’ under metrics: Is there something that I am missing out here?
Problems migrating from Constant Contact using the Klaviyo Integration, anyone figure out this API Key?
Attempting to migrate Constant Contact data to Klaviyo using the Integration tool and wondering if anyone has cracked this code recently, and can share steps on creating the API keys on the Constant Contact side of things? Keep running into error messages.I have followed the instructions provided from Klaviyo to the T, but keep running into the same error message. Have chatted with support for a few hours, no luck…For what its worth, I did notice the instructions from Klaviyo may be outdated… They mention a V2 API generator from Mastery that Constant Contact uses to create API’s, however it appears that Constant Contact now uses a V3 API generator, with different screens and set up process. Not sure if this is the issue?Creating the API keys on the Constant Contact side of the house isn’t the smoothest, which Im sure isnt helping.Any and all help welcome.Thanks!
Border Styling Issue - Please Help
Hi Guys, I have a border around my whole email -But I also have a Table Block with borders to create a nice looking product grid -Because “Border Right” is enabled, this is creating a duplicate border on the right side of the email -As you can see there is a duplicate border.Is there anyway around this without using a Custom HTML template?ThanksDavid
Product images on campaigns don't load immediately
Hi,There is a n ongoing issue with image loading on all of the campaign emails - tested on multiple Wifi/3G/locations but few images specifically the header images (first image) on the email fails to load every time unless you wait for over 5-6 seconds or close and reopen the email twice or thrice. We have reached out to support multiple times - edited images by width as suggested in the template builder to 600px or less, reuploaded images & tried sending a live email rather than preview email - none of which solves issuesHave seen these issues for all templates from the past 2 weeks, has there been any update that has messed up the image loading? We have tested both cloning the older templates & creating a template from scratch but continues to fail.We do not use product catalog for this, the images are accessible through to Klaviyo so it’s not a broken link or image issue but when the email is opened, there is an empty space in the place of the images. Can someone please hel
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