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Hi all,A client wants to allow customers to “click and copy” the Klaviyo discount code to their clipboard and be taken to the cart to “paste” that code into the coupon field. I guess they’re trying to make it easier for a customer to use the coupon code, but I’m not sure how this can be done in Klaviyo email.
I’m interested in creating a browse abandonment flow, but my team is concerned about the user experience. Their primary concern is that we’re being too blatantly obvious that we’re tracking the products our customers view, and that they might not like that. I’m wondering about the experiences others have had with this. Have you had negative customer feedback or elevated unsubscribe or spam rates after implementing a browse abandonment flow? Any suggestions on how to test this flow on a small audience or how to AB test it after it’s up and running are welcome!
I am seeing an elevated number of bounces for the first time after setting up a dedicated sending domain, what happened?F.A.Q.
When you first set up a dedicated sending domain, the first thing you should do is warm up your new sending domain. Neglecting to do so can result in high bounce rates. Since you are on a new sending domain, inbox providers are keeping a very close eye on the domain to make sure you are a good sender. If you set up a dedicated sending domain and decide to batch and blast (send to your whole list at once), inbox providers will see this as a red flag and bounce the majority of the emails that are being sent to their server. This could also happen even if you sent to an engaged segment with a high recipient count. When you first set up a dedicated sending domain, we would suggest following this guide: Guide to Warming Your Sending Infrastructure to ensure that you properly warm up your new sending domain.
It looks like Klaviyo’s plugin for Wordpress may not push the “Company” field at checkout into Klaviyo.So we don’t have in Klaviyo the customer’s company name.Has anyone found a way to get the “Company” field into Klaviyo when an order is made? (or a cart is abandoned)?Weird that this doesn’t work by default.I’m a software developer so I can copy, paste, modify code if anyone can share.
Hello and thank you very much for your attention, I had a rather peculiar question, I don't know if it is possible to do this with klavyio (maybe it can be done via some indirect turnaround).my question is about SPLIT TEST YES/NO.I wanted to do a large sequence of emails for a specific customer segment. But it is very important to understand how to activate this YES/NO split.I have seen through klavyio's metrics what are the conditions to activate the split and they are only those shown in the following link.https://www.klaviyo.com/analytics/metricspersonally i wanted to put a specific interactive survey to activate that specific condition.i try to explain better.I wanted to make them go in the condition YESonly.who opened the email, I wanted to put an interactive poll; for example have you read article X?YES NOwho clicked on the YES buttonYESwent in a whole flow dedicated to the condition YES.INSTEAD THOSE WHO WENT IN THE SPLIT TEST DID NOT.1)Who clicked NO went in the Flow SPLIT TEST
Hi Community!Hoping someone can help me out: I’ve created an Abandoned Cart flow (Added to Cart trigger) and I’m using the default email template that comes as part of that flow. Here is what is showing in the email template (after I added some styling): However, when I preview the email or send myself a test email, the price isn’t showing up: What should that merge field be in order to display the price?thank you in advance for any help! 🙏Adrian @ Nomia
Hi!How do we find the analytics/data that shows when (i.e., how long after signing up) subscribers are unsubscribing from our list? We’d like to get a better handle of our email list’s retention/churn rates.Then we’d like to look into similar figures, such as the average time that someone is a subscriber to our various lists/segments.So -- How long are they with us? and At what point do they tend to drop off? Those are the kinds of questions we’re asking. Where can I gather those kinds of statistics?Thanks!
Hello! I'm looking into different platforms for my company to move to in the near future, since Bronto (our current ESP) is shutting down next year. One of the features we make pretty heavy use of in Bronto is the content tag system, which allows us to create predefined blocks of HTML code (via Bronto's API) that can be inserted into messages as needed, but this feature seems to be somewhat unique to Bronto from what I can find. I see that Klaviyo has a number of predefined variables, and custom properties for contact-specific personalization, but those don’t quite fit what we’re looking for. Is there any way to replicate that functionality in Klaviyo? Thanks!
Hello, The Abandon cart flow is not working. When I clicked on the button “get started”, nothing come up. Is it a glicht? Other flows work just fine. I tried logged out, logged back in, use Inconigto mode, still no luck. I attacht the screen recording, can someone review and tell me what’s going on with this flow? Abandon cart flow screen recording Many thanksHannah
Does anyone know the right way to install klaviyo on a shopify store that optimises performance? I've complained to Klaviyo that loads of scripts are installed and it impacts performance (a big no-no now that Google launched web vitals especially) and they send me to this page. But that method still injects loads of scripts, and doesn't even sync a shopify customer list with klaviyo profiles.Specifically that method adds 8 scripts and 1 stylesheet (and this is without the shopify app intalled)Tests before and after saw my store drop from 88 to 48 in google page speed insights (desktop) and from a B (88%) in GTMetrix to a D (56%).It's just not sustainable to have this impact on performance and I'm reaching the end of my journey with Klaviyo unless someone can add some input to help.Thanks!
*newbie alert* apologies if this is basic 101.Somebody (from Klaviyo) created an everybody list for us on our account when we were setting up our account. I have a feeling it was to make sure all suppressed addresses were captured however I’d like to see the ‘rules’ or definitions on how this list comes together so that I can ensure that our Shopify people are being feed into this ‘everybody’ list, but I cannot seem to find any information on how those names get on the list.
Adding Klaviyo’s CNAME and TXT record will not impact sending on other ESP (Email Service Provider) platforms as long as the subdomain created for Klaviyo is different from the other ESP’s sending subdomain. Klaviyo’s CNAME is mainly aimed towards Klaviyo to make use of the subdomain, so it would not interfere with any sending on other ESPs.
Hi,in one of our integrated signup forms the e-mail address field is pre-filled with a random address, see screenshot. This only happens in Google Chrome and Firefox browser, also not in the incognito mode. Does this happen to anyone else? How can I fix this?Thanks in advance, Marleen
Hi all,I assume this is probably a frequently asked question, however I was unable to find an answer elsewhere, so apologies in advance if there is an obvious solution here. When I export a Klaviyo template to html, and then I create a new template from that generated code, the new template becomes uneditable within the template editor (can only edit it via code). Despite the template being identical to the one created from the template editor, the editor does not seem able to support it going in the opposite direction.Additionally when I create a template programmatically via Klaviyo’s API and use html that is from a Klaviyo generated template, the resulting template is uneditable within the editor.What I’m trying to do is be able to edit Klaviyo templates in my account and then send them to different Klaviyo accounts and have them be editable within the new account. Alternatively, it would be cool to be able to design them in an external tool, and inject them back into Klaviyo and ha
Hi, I have two sign up forms on my website and one main list. An embed form where customers register their interest, then Customers receive email with information about our business are can click on a link which then directs them to a 2nd embed sign up form on my website which gathers their information and finalises their sign up with our business. How do I take the customers on two different email flows depending if they complete the 2nd form. Basically, if they sign up on the 2nd form I want to start a welcome flow and those that dont sign up will receive follow up emails encouraging them to do so. Thanks
Hi everyone! Please can someone give me some advice?I am having trouble with 2 flows that I created. The crazy thing is that they worked perfectly for months, but without me changing anything- I have had trouble for the last 2 month.Flow 1: Post sales Flow- The trigger was set as when someone “fulfills an order”. This flow only sends to some of my customers! (it doesn’t show that the emails bounced. The email just doesn’t send)Flow 2: An Abandon cart Flow - this occasionally sends correctly, but lately has sent to a few people up to 4 hours after they purchased. (And I checked that they didn’t have more than one basket”.) This is causing so much frustration! The Post sales flow has NB info, and Abandon cart flow causes panic for someone who has paid! Does anyone have any advice? Thank you! Kira
Hello guys, When I'm trying to import my custom HTML template, it keeps saying:We couldn't find the following images: "", "", "", "", "". Make sure they are included in the zip file you uploaded. The images in the template are hosted on my own webserver. I also tried stripping the URLS to just ‘test-image.jpg’ f.e. and include them in a zip, but then I get a message that ‘test-image.jpg is missing’… Can someone help me out? Thanks in advance!
Hi,I have successfully uploaded over 5 years of historical order data, which worked great, but I now realize there are some additional fields I should have included in the CSV files I uploaded. If I just re-upload all the same CSV files with the new columns of values included will this append the extra field values to the existing orders in Klaviyo, as it will have the same Order ID/Event ID in the second upload? Thanks in advance for any help or pointers.Shane
In the '$event' property, we are appending the time stamp along with the event name as well.In the '$event_id', we are setting the value Sales Order number.We can see the Klaviyo Developer Documents is updated, but in the old document, it was stated that the combination 'event_id' and 'event' should be unique.My question was pertaining to how to track an Item Fulfillment against a Sales Order.The Item Fulfillment can contain partial items or the entire items of the Sales Order.In NetSuite, Sales Order and the related transactions such as Item Fulfillment and Invoice are different records.For Kalviyo, we could see that we can send different events such as Fulfilled Order, Cancelled Order ( after Placed Order and Ordered Product events).Is there a way in Klaviyo to link such events to the same Sales Order (since NetSuite uses different records to track the transactions such as Fulfilment and hence they will have different transaction Id but always will be linked to a parent transaction-
I can’t seem to find a way to display our product feed images/thumbnails differently/larger. We have a very visual product and the default is just too small. I’ve already tried making the product feed just one column, but it still appears as a tiny rectangle in the body of the email. Especially painful on desktop. Help!
My IP reputation on Google Postmaster is poor, but my domain reputation is fine. Does the poor IP reputation affect my deliverability with Gmail?F.A.Q.
Gmail looks at the domain reputation more than they look at your IP reputation. They are aware that reputations of IPs can be impacted by multiple senders, as email marketing often uses shared IPs at large ESPs like Klaviyo. Meanwhile, the reputation of the domain is in the control of the domain owner/sender. So, the IP reputation has very little impact as long as your sending domain reputation is strong.
After going through shopify to access klayvio is prompted me to connect my store again for no reason and wouldn’t allow me to move forward until I did. I completed those steps and now everything is gone. All my subscribers, emails, flows, analytics it’s as if it’s a brand new account. I need to access my previous account or recover my information. I also had to upgrade the plan again and make another payment just so I could live chat an agent who still isn’t available. There’s only a sales line but no CUSTOMER SERVICE contact number for me to receive immediate help. I have been completely inconvenienced and I need to know how to fix this now.
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