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Hey guys, hope you’re fine.We can’t activate abandoned cart reminder flow (the default pre-built Klaviyo flow).Also, I don’t understand why do we have a “red cross” on the second pre-requisites and what to do to be “compliant”. To be more specific:we integrated klaviyo with shopify and we checked the integrations tab. Also, we tested our integration in the “setup web tracking” section in klaviyo: everything is working. we can’t see the added to cart event in the analytics → metrics section we tried to add the klaviyo custom code to our source code as follow, but we didn’t see any changes, also we don’t find any klaviyo script in the source code (we just tried through google developer console: right click on the web page → inspect) Now, our questions are:Our klaviyo billing plan is not active, so we’re runnig a free version of klaviyo. In order to activate all klaviyo features, do we have to activate klaviyo’s paid plan? Are these problems related to our custom shopify store
Hello, i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.Is it possible that Klaviyo is not tracking my open rates correctly? Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails. So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not. Thank you
I’m starting an on-going “educational email” flow. I’ve written the first few so far spaced about a week apart, but I want to start opening it to people, then write an email or two a week to keep it rolling in close-to-real-time. (I don’t have the capacity to write weeks and weeks into the future.) But I want to build in a safeguard so if I run behind, people don’t accidentally EXIT the flow. So I’ve sent the Time Delay after the current final email at 60 days. Check me on this:If “Bob” has received the last email in the flow (eg, Email #4), and is sitting inside that 60 day holding period...and something happens where I don’t get Email #5 written for 10 days since Bob got email 4...I would be able to slip in a new time delay of 11 days, pop in Email 5, and Bob would receive #5, then go back to my 60 day holding tank till I get another one in there. Right?
Is there a way to restore lists to a previous state? I tried to suppress some profiles I believed were inactive and it ended up taking a huge chunk out of both of our main emailing lists that we use. I want to start back from square 1 so to speak so I can work through the logic to make sure that doesn’t happen. Is it possible for Klaviyo to restore a previous version of a list for me?
I’d like to get some opinions on what the best way is to track new sign ups through a pop-up form which is displayed on our website homepage. The form has a button labelled “Create Account” to potential customers that do not yet have a trade account with our business. The tricky part is once they click that button, it takes them to the sign up page here which is completely separate from the form. When clicking the “Create Account” button, this shows as a form submitted, however we don’t know if anyone is created an account. When creating an account we would like to trigger a “Welcome Series” flow based on the pop-up form. Any ideas on the best way to track this?
Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact email@example.com."Can someone please let me know the possible issue?Thank you in advance
For the past few weeks, I’ve been unknowingly causing a grave error… the dreaded Gmail clip. Maybe you already know about this fearful message; when an email sent to the Gmail client is too large, Google clips its appearance in the inbox, meaning recipients have to click through to see the full message! Above: This image haunts my nightmares. Not only does this shorten your email, but going through to the Gmail full email page can totally throw off your specialized formatting, maybe even making emails impossible to read. Imagine the egg on my face when I found out that the last few WEEKS of my emails were affected by this issue!Luckily, finding a problem is often the most difficult step to solving it! Klaviyo support has an excellent article here that explains why your email may be to large and steps to solve and test it! (Just make sure to send yourself a 1 email test campaign and NOT a preview email like I did! :P)Heed the warning of my glittering eye — Check to make sure your email
Hi,I’m trying to export my Klaviyo designed emails into Shopify. I have saved as templates in Klaviyo and am exporting the HTML over. However when I try and save and view in Shopify I receive an error message as shown below: Please could someone tell me if this is and issue with Klaviyo or something I need to seek help with on Shopify? Thanks
Hi,I am trying to something complicated with tagging flows and need some help.So with a client that use Octane Ai quiz function and it has its own Quiz completed feed. Now the quiz completed feed brings in all quiz results and a list of recommended products. The issue i have is i can only use those recommended products with in the quiz feed and no where else.What I want to be able to do is tag this recommend product as custom properties on the individual profiles.When setting up the trigger split I can’t target that line in the trigger event. I want to be able to target product all > 0: > Title and Product all> 1: > Title and Product all > 2: > title.Is this even possible? Thanks in advanceDave
Hey people!I’ve seen a lot of good content here in Klaviyo’s community forum, but what I had issue finding was - examples of your reporting routine. Had invested like 20 minutes in this guide from Klaviyo, I’ve managed to make a decent looking dashboard whereas it shows me the open rates, click rates, unsub rates, spam rates in the past 30 days (seeing the difference on a daily basis). And a few targeted dashboards for my flows. Here’s a picture so that you can make sense of it all: But I believe that I haven’t even scratched the surface. Do you have any helpful examples or something that I could add (or filter)?Any advice would be very warmly welcomed!Thanks
Hi Klaviyo Experts, Is there a way to see what products customers bought from flow emails just like how we can see what customers bought from campaign emails. since we have diverse products, i want to see what product customers are buying from onboarding flow email x. Is there a way to see this?Thanks,Sunny
Hey all, So trying to figure this out. I’m a bit confused about lists and segments and how they relate to Mailchimp groups. When a subscriber signs up for my mailing list, they have three different groups they can sign up for: Oracle, DnD, and Art Collector. It doesn’t look like there is a way to import the groups into Klaviyo so that means that I’ll have to manually do it. However, I don’t see any way to represent the group information. I tried going to the profile and creating a custom property called “Interests” but that only allows me to set one interest. In my case, they may sign up for one, two or three groups. The only thing that I see would be to have three different lists but that means that their email is in there multiple times. If I do that, that also means that I have to create another list that has everybody in it. Is there a better way to do this?Dougie
I have a new pop up form and it is showing 6 signups in the form analytics, but the list that form populates only has two signups. Is there a way to 1. See the emails from the signup form in the form to compare to the list? 2. Prevent lost signups?
Hello! While reading the community forum and developer docs, I got the impression that API calls are possible using regular JS, but anytime I try to request something I get CORS error and that is the end of it. I tried both public and private API keys, AJAX and fetch(), configured the list to be single opt-in and double opt-in. Even used the provided JS script in the docs and used my private email for testing and still it does not work. Is it even possible to do that right now and what am I doing wrong? Here are the links I used for reference: for the list subscription https://developers.klaviyo.com/en/reference/subscribe, and for Back in Stock I found this from one of the accepted answers:This does not work for me, so If you have any idea why lemme know. Thanks!
Hello! I have read the “why is my email being clipped” information. But our emails are usually a bit over 100 kb. We want to be able to use over 20 links. But with the tracking code one link will take around 1 kb (20 links = 20 kb). Is there some way to shorten the tracking parameter? This is an example. Why so long?a target=3D"_blank" href=3D"https://trk.xxxxxxxx.com/ls/click?upn=XXXXXXXX=B7pA9zGl74sfsaJq2MjtOjIFjPQ8QKQyYP40kEA3uwsYeXh4TWxfT7l2Jts128hjDQdGqySOMyi=lx33Fjsr7hXXXXXXXXAiV-2BO0-2BEFPPjSOn9XKTh93x37ejgP2NiCVJK6qruKDWre44ChiPZq=u-2FaVVtJpLkxjaaC-2BCNakfIqw5MUhY1-2B9RHT7s4X67SnO-2Bqmf6psVRrlG4d8XOptisjX=H0jWwW3fhrC9270-2FYNF8lgWrAOBNjkjIWWTAa1wQfAgL4FCk6bw-2BwSPpVLRnIaTviX4CbZA=4SR8MtXV9Mh-2BcBCgUYIMDvZb0r22lyEQJbK6V6Sj3L4ROyEADUFKoHECHuYp1-2FE42l6tWGl=yi8pOLFJTign-2Fbi9ZZi-2FBW5FByg0-2F4z-2BAtiuzEUl6KcRA-3D-3Dm5Fd_ictJSxar-2B=Ng4RdBDgdsPqD-2BDX8MrHiqeY29CAMmXINNuIguRLc6FKX8uiINgENO2QuU1Cnh9hQV5tnO4H7=3RcgKyI3gQcjYh7Q-2F-2FhgunmX-2Bsiw3ykLT6t3mARCoLA8XZLuPrCT3yrVlMqiTFQ1MDEZq
I want to send the welcome email when people sign up in my website.Even user didn’t sign up by klaviyo, can we make the welcome email? I can’t see any possibility for that. I want to send the email when people sign up in my website. I want to stop sending email from shopify side.Please let me know these two things.Thank you.
Hi Community, We have multiple Klaviyo accts and while trying to set up custom domain sending for 1 acct, I accidentally switched it over to the other account’s domain. We’ve since switched it back to its original settings, but I was wondering if it now requires me to start a warming period again with the account, even though we’ve been sending through this domain for 6 months already. Grateful in advance for any direction with this. -Daniel
We have set up Shopify POS information within Klaviyo so that we’re now able to segment by people who placed an order coming from the Source “POS”. However, we have 4 different retail locations that we’re working with and want to further be able to segment by the retail location where the sign up / purchase was made. How do we pull this data from Shopify POS. Is there additional set up on the Shopify POS side or a field that I’m missing in Klaviyo? Thanks!
Hi Everyone, I’m new to Klayiyo, so apologies if there is an obvious solution to this issue. The text of my emails previews completely as it is set out.But when I send myself a copy it compresses the text into a block with no spacing between lines. I’ve tried to clean up the source code by using https://html5-editor.net/ but it I can’t get Klayiyo to accept the Paste!! Any help would be great - thanks.
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