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6114 Topics

J
Contributor I
JessBContributor I
asked in Accounts and Settings

Email not pulling through GA properly

Hi everyone! I’m currently looking into our GA reporting as it is currently half pulling through to ‘Email’ and half to ‘Other’. I’ve checked that all channel settings are system defined and tracking is used on every email. Could anyone hazard a guess as the issue I’m having? Thanks!

1
David To
Community Manager
1 year ago
W
Problem Solver I
wernstromProblem Solver I
asked in Campaigns and Flows

Flow put into "draft" mode stops attributing revenue

Hi Folks,  I created an abandon cart/checkout flow for bigcommerce a few days ago. I found out about the “empty cart” experience for anyone opening the email on a new device, which I think is terrible, so I installed the arctic leaf cart reminder app and their pre-built flow. Since turning that flow live, I turned the old abandoned cart flow to draft, and it stopped showing the associated revenue for it in the dashboard.Is this intended behaviour? it seems strange to stop attributing to revenue this way, but would be very happy for an explanation. Thanks!

2
W
Problem Solver I
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

Mailchimp integration – GDPR field not imported

Hi there,Just imported our Mailchimp list using the integration. However, the GDPR field we have in the Mailchimp audience doesn’t appear in the profile information at all. So I’m guessing it didn’t import with the rest of the audience data.I know that Mailchimp tags are not imported automatically, and that’s fine. However, I thought the integration would import the actual fields of the audience, especially something as important as a GDPR field. Any idea how I can include the field in the import? Now I’m wondering what else could be missing from the data? This is just one that I noticed. Thanks,-oo

6
Dov
1 year ago
T
Contributor I
TanayaContributor I
asked in Email Templates and Coupons

how to embed form in klaviyo email

Hi there,i have created a embeded form via Klaviyo but want it to display in an email opposed to on my website.Please help.  I want it embeded here 

1
David To
Community Manager
1 year ago
V
Contributor IV
Vincenzo CasseseContributor IV
asked in Integrations

Back in stock in custom page with Pagefly

If I have a custom page with pagefly, what is the code for remove my custom add to cart button and show the back in stock button.I have try this tutorial https://help.klaviyo.com/hc/en-us/articles/360001895651-Install-Back-in-Stock-for-ShopifyIf i have a normal basic page from shopify the code works, but if i have a product page with pagefly the code not works.Can you help me for this?

1
Dov
1 year ago
P
Contributor I
porterContributor I
asked in Email Templates and Coupons

Dynamic button for to buy viewed item

I’m sure it’s in here somewhere, but I’ve looked and looked and can’t find what I’m looking for. I have an email that contains links to recently viewed items. I want to add a button that sends them to the specific product.So basically, I want to duplicate the “Buy Now” button that’s native to the product block, but send them to their most viewed item.  

3
Dov
1 year ago
A
Contributor II
angel.mendoza@daveramsey.comContributor II
asked in Campaigns and Flows

Update profile property with event variable

Before posting this question, I found this post I think my use case is very similar if not the same. I am tracking a “profile activity” with a “metric/event” named “Subscribed to List Key”. This “metric/event” contains one property named “list_key”.I create a flow which is fired off from the “metric/event” mentioned above. Then I have a “Update Profile Property” action. I am trying to update a profile property called “subscriptions” (array of strings) by appending the list_key to it.However, I try to reference the event variable {{ event.list_key }} and it’s just not working. Based on the post I found and that I am referencing in this post, I believe it’s not possible to do this. However, is this something that will be supported in the future?

2
A
Contributor II
1 year ago
F
Contributor I
fatimakazContributor I
asked in Lists, Segments, and Profiles

Cold Email marketing

Hi coommunity, Iwanted to know does Klaviyo have any problem with us buying or renting lists from providers? Does klaviyo discourages cold email marketing?

1
David To
Community Manager
1 year ago
M
Contributor I
MelvynWittwerContributor I
asked in Analytics and Deliverability

"Added to Cart" isn't showing in analytics

 Hey there!  So like many others, I also have the problem that "Added to Cart" is not showing up in my Analytics.  Our Shopify site’s add to cart button code is here:The code that I have inserted into product.liquid is here: The code that. I have also inserted into product.liquid is here: As you can see, there is no “added to cart” metric.  The “viewed product” metric is there, but not working.  What do I have to do? 

3
M
Contributor I
1 year ago
I
Contributor I
idoo199777Contributor I
asked in Accounts and Settings

Billing Error - Your card does not support this type of purchase

 Your card does not support this type of purchase.this is the error that i get when i put my visa card for update my account for snd more mailswhat can i do?

2
Kaputnik77
Contributor I
10 months ago
I
Contributor I
Igor O.Contributor I
asked in Sign-up Forms

Click button on sign-up form to add custom property

Hi guys,We have this popup - https://prnt.sc/1aru1fm and when user will subscribed we show him next - https://prnt.sc/1aruwk2. When user click to button copy link(https://prnt.sc/1aruewe) we should add tag shared to user account in Klaviyo. Could we do this logic?Thank you.

1
Dov
1 year ago
S
Contributor I
SimonebechContributor I
asked in Email Templates and Coupons

Adding a Link to a Table Block

How do I add a link to table blocks?

1
Dov
1 year ago
T
Contributor I
The Bru'sContributor I
asked in Campaigns and Flows

how to impact customer for the size they buy

Hí, I would like to know if there is any chance in Klaviyo to impact your customer only with the products  available in the size that they buy before.Can you help me?Thanks a lot,

1
Dov
1 year ago
W
Problem Solver I
wernstromProblem Solver I
asked in Analytics and Deliverability

Will revenue attribution appear right away, or after the 5 day period?

Hi all, Should revenue attributed to email flows being appearing in klaviyo right away, or is it only counted once the 5 day conversion period has passed? The reason I’m asking is I now have a few flows live etc, and there have been quite a few orders placed after receiving abandoned cart emails, such as below (although the screenshot doesnt show “clicked email” there have been a few) - but no flows has been live for over 5 days yet. I thought since everything else is reporting so quickly, it would seem like revenue would too. Thanks!  

3
retention
Partner - Platinum
1 year ago
R
Contributor I
RTSContributor I
asked in Sign-up Forms

embed footer form not showing up

I've created a form to go in my footer. It shows up (sometimes) in the Shopify's customize view, but not on the website to the public. ?

1
David To
Community Manager
1 year ago
T
Contributor I
TheoMarvelContributor I
asked in Lists, Segments, and Profiles

Linking multiple unbounce forms to klaviyo

Hello, I have created multiple pages in unbounce that i want to test. Additionally, each page has it’s own form. Question: How do i link each form separately to klaviyo? Or how can i create custom properties in the forms on unbounce that can be tracked and segmented by klaviyo? Thanks!

3
T
Contributor I
1 year ago
M
Contributor III
MarsContributor III
asked in Campaigns and Flows

How to repeat same email in the flow

Hi,I have a question about setup a flow to send email everytime customer visit our restaurant.Here is my logic below:There is a property called ‘To be send restaurant email’ and the value is ‘Y’ A segment included those profile based on filter property ‘To be send restaurant email’ equal to ‘Y’ A flow based on that segment to send out the email  The last step of the flow is to remove property ‘To be send restaurant email’So in my idea, the next time they revisit our restaurant they will have property ‘To be send restaurant email’ again so they would be included in the same flow again.So far it worked for the first time. But the second time even they are in the segment already, it still don’t trigger the flow. Do you have any idea to make it work? Thanks.Mars

8
M
Contributor III
1 year ago
G
Contributor I
General KnotContributor I
asked in Lists, Segments, and Profiles

Reappearing Lists

Hi,Deleted Lists keep reappearing in Lists & Segments. After deleting a list it will reappear a few hours later. Is there a way to permanently remove the list? Thank you

2
G
Contributor I
1 year ago
N
Contributor I
NStrand711Contributor I
posted in Email Templates and Coupons

Feature Request: Multiple Triggers for One Flow

The ability to use the same flow for a few separate triggers. Or create global shared emails

13
D
Contributor I
2 months ago
N
Contributor I
NStrand711Contributor I
posted in Email Templates and Coupons

FEATURE REQUEST: Cursor over campaign, a visual popup shows the current email layout/info

Instead of always having to click through each campaign to find something. It would be huge that when you cursor over that campaign, a small popup is displayed showing the email, and some data points… maybe for example, email, subject, audience… etc. 

1
cassy.lee
1 year ago
N
Contributor I
NStrand711Contributor I
posted in Email Templates and Coupons

FEATURE REQUEST : Brand Library - Google Folder

What would it take to connect brand library to google folders. This would help on SO MANY levels in not always having to upload in 8 folders when things are updated. Just link a folder, and you can use it as needed. Maybe all assets are not uploaded to the Klaviyo system until they are used. But at least accessible. Then once they are used and chosen to add to the email, can then download. 

1
cassy.lee
1 year ago
N
Contributor I
NStrand711Contributor I
posted in Email Templates and Coupons

Feature Request : Lock Columns for Mobile

I love being able to set the Columns how ever many wide. Not always though do we want it to stack in mobile. Be great to have the ability to lock this in mobile view so that in mobile, if I want a 3 wide column in mobile view too, i can have a 3 wide column.

1
Dov
1 year ago
N
Contributor I
NStrand711Contributor I
posted in Email Templates and Coupons

Feature Request: Saved Blocks

So I like that we can “save blocks”. But its a bit unproductive. It needs a revamp.  Saved blocks should be able to save a full set of pieces, as well as be able to be edited globally. Its nice to save each block. But for example each email i have has the same footer. That footer contains of about 6 blocks. That should be able to be saved as a FULL BLOCK. So i can add that full block to each email, instead of having to still reconstruct peace by peace.  Then, how many times do we add a block, then find a big change we need to make to something. But it involves going to EVERY EMAIL and changing it. WHY. Each block saved should have a editing window, so that when you edit that block, ALL EMAILS with that block is auto updated. BAM! Technology at its best! 

1
David To
Community Manager
1 year ago
N
Contributor I
NStrand711Contributor I
posted in Campaigns and Flows

Feature Requests: Calendar View

What would it take to get a calendar view? The idea to be able to see all the campaigns laid out on a calendar would help so freaking much! Creating the content calendar there, and then building the emails from there would be a HUGE life savor. And then after that, to link it to the google calendar. DREAM!  Also to be able to color tags and/or create a creation process… Idea/Editing/Needs Approval/Final/Scheduled… 

11
S
Contributor II
12 days ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Analytics and Deliverability

Dedicated domain setup – Cannot enter @ symbol as the host, for site validation

Hi there,I’ve set up a dedicated sending domain using instructions from this page. However, I’m using Media Temple, and for some reason their DNZ zone records don’t accept the @ symbol in the  name field for the site verification txt entry. Gives me an error if I try to save it, so I left the field empty to be able to save it.It looks like the verification is all set though. I get a Your sending domain email.odetothings.com has been applied in Klaviyo, and I was able to send a test email. But I want to make sure I’m not doing something wrong. Is the @ symbol important in this process?Thanks, –oo

1
David To
Community Manager
1 year ago

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