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10424 Topics
P
Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles
Exit profiles that that requested a refund Shopify

HiIs there a way make profiles exit a flow if they have requested a refund from your Shopify store? BestPhilip

3
Taylor Tarpley
Community Manager
1 year ago
D
Contributor I
ddsgadContributor I
posted in Accounts and Settings
Security of this platform?

Have to say, I am kind of dismayed at what I perceive to be a low-level of security for our account at Klaviyo. I just had a meeting with an account rep at Klaviyo and somehow this account rep has access to our entire account, including  all our customer/profiles information, all our sales data,… everything. This is quite ridiculous. Under no circumstances should anyone on Klaviyo’s team have access to our data on the platform unless we specifically permit it. How is this even allowed? I have never seen this with any other platform and I am curious whether I  missed some sort of setting in my account or something. 

1
David To
Klaviyo Employee
1 year ago
Leesalinas97
Contributor I
Leesalinas97Contributor I
asked in Analytics and Deliverability
Add To Cart is not showing up in my clients metrics?? Please Help!

Hello,I’m having some issues with getting the add to cart metric to show up on my analytics.I have successfully added the “Viewed Product” and “Active On Site” Metric, but now i’m struggling to get the “Add To Cart” metric to show up.I’ve followed Klaviyo’s step by step on finding the ID and replicating the Shopify stores ID snippet to the coding side of Shopify. The Metric still does not show up.Any advice? Thank you!Lee

2
David To
Klaviyo Employee
2 years ago
O
Contributor I
organicsbestContributor I
asked in Campaigns and Flows
Abandoned Checkout Based on product Variants

Hi! I need to give customers an different offer depending on which variant is selected. Checkout Started proeprty does only let me select Items and not Variants or SKU. What am I supposed to do? I also tried doing a collection page with certain variants but Shopify does let you only add entire products to collections. Also I was trying to create a segment to filter out variants but it does not work.

1
alex.hong
1 year ago
N
Contributor I
NickersonaContributor I
asked in Lists, Segments, and Profiles
Shopify - Add Custom Property on checkout

TL; DR: Using the Shopify Integration, how can I add a custom property to a profile created as part of the checkout flow.  This property is known by the website and doesn’t require user input. Context:I’m looking to use Klaviyo for review emails triggered after a product has been shipped. But I manage a multi-lingual store and want to make sure the user receives an email that corresponds to the locale they bought the product on. For context our site is a Shopify store built on Hydrogen and, to-date, I’ve disabled client side Klaviyo tracking.  I don’t want to enable it if I can avoid it for performance reasons.  I have a single Shopify store and Klaviyo instance for all of the regions the site is available in. My plan to localize these review emails is to add a custom property called `locale` onto the user profile as this closely aligns with how we show different content on the store itself.  I’ve noticed that when a user purchases a product a profile is created, and it’s populated wit

1
kaila.lawrence
Community Manager
4 months ago
C
Contributor I
charlotteeContributor I
asked in Email Templates and Coupons
Creating Templates with Dynamic Content

Hi all hoping someone can help with a question about creating content blocks with dynamic text and why it always shows up different when I send to myself? I am trying to create some blocks with an image directly across from live text with a table spilt 50/50 and when I preview in klaviyo it looks perfect, but when I send to my email inbox it looks completely different. I understand this may be due to the mail system used, I have tried on a couple and they both have been distorted. Does anyone know how to make sure your templates look seamless across all platforms?  I have attached the block as seen in klaviyo and then as seen in email browser.  

1
Taylor Tarpley
Community Manager
1 year ago
I
Contributor III
iRobContributor III
asked in Email Templates and Coupons
How to change the colour of personalisation tags in the footer

Hi, I'm trying to update the colours of various tags in my footer. I’ve got the unsubscribe one sorted using <a href ="{% unsubscribe_link %}" style="color: red;">Unsubscribe here.</a> but the moment I try and apply it to {% web_view %} it goes wrong and in preview mode I just get a mess of code. Any suggestions?Been using this<a href ="{% web_view %}" style="color: #f5f6f7;">View In Your Browser</a>Editor​PreviewThanks in advance

3
I
Contributor III
11 months ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Analytics and Deliverability
Advice For Switching Email-Service Providers Just Before Black Friday?

I just switched my sign up forms from Mailchimp to Klaviyo last week and I’ve already gotten a few sign ups.I guess I should have thought through this strategy before Black Friday but I happened to see something about it being a good idea to “Warm Up” your list when you switch where your emails are coming from.Do I have time to do that before Black Friday? Am I asking for trouble starting my very first campaigns as big BFCM promotions?I thought about sending my promotions via Mailchimp and ease into Klaviyo, but #1, I was hoping to skip another month of double paying for my newsletters - it’s not a super big deal, but would be nice. Plus, my promotions wouldn’t go to the new sign ups. I suppose I could manually add in Mailchimp.Appreciate any advice on how to proceed. Thanks!

7
Leslie Nicole
Active Contributor I
2 years ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Integrations and Reviews
How can I integrate Klaviyo with my wordpress booking site?

Dear Expert,Could please visit this wordpress booking website?https://locationjewel.com/Klaviyo is not installed yet. Just wondering if you'd be able to do it for when we are ready.Specifically, Can we send auto emails based on properties users viewed?Any suggestions and comments will be highly appreciated.Kind regards,Siddique 

2
Taylor Tarpley
Community Manager
1 year ago
julie.digital
Contributor III
julie.digitalContributor III
asked in Accounts and Settings
Deleting multiple images from image library

Hi, Is there a way to bulk delete multiple images from the brand library? Thank you!

2
julie.digital
Contributor III
1 year ago
GVaughan
Contributor IV
GVaughanContributor IV
asked in Lists, Segments, and Profiles
How to accurately assign language tags to a large list (15k)

I have a potential client who has an apparel store based in Montreal, Canada. 80-90% of his audience are French-speaking and the rest speak English.He wants to accurately tag new and existing members of the list so that they receive communications in their native languageA website pop-up form with a check box is one optionOr surveying the list asking them what their preferences areBut people who enter the list via making a purchase/website footer forms do so without being tagged.How can we most accurately assign language tags to all of the profiles?Merci very much

2
GVaughan
Contributor IV
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Integrations and Reviews
Klaviyo Reviews

Hi There,  I have a number of B2B clients that have bought my products in the past. I’d like to send them down a review request flow (seperate from my B2C review request flow).  These B2B clients aren’t on Klaviyo as they  usually buy direct and I invoice them. How can I go about sending them down a review request flow? My logic is that I duplicate my current B2C flow and change the trigger but which option do I choose, perhaps, “subscribed to list?” I thought of adding my B2B clients to a CSV sheet and uploading them to my Klaviyo lists. Would that work? Looking forward to getting any guidance. Warm regards,Rox 

3
JessFosnough
Expert Problem Solver IV
1 year ago
S
Contributor I
ShimeeContributor I
asked in Integrations and Reviews
Failed to integrate Woocommerce with Klaviyo. Error: Unable to access API (failed to authenticate)

How can I integrate our WooCommerce site to Klaviyo. I’ve been getting “Unable to access API (failed to authenticate)” whenever we do the integration. 

1
Brian Turcotte
1 year ago
clairebeaumont
Active Contributor I
clairebeaumontActive Contributor I
asked in Sign-up Forms
Sign Up Form Targeting: avoiding returning customers seeing new customer incentive

HEY ALL, In the run up to Black Friday Cyber Monday our sales decrease as people hold out hoping for deals. BACKGROUNDWe are running a sign up incentive until 10th November to offer New Profiles / New Customers 10% off to sign up.A new customer is: someone who has never made a purchase from us and has not subscribed to any marketing lists. I don’t want this offer to show to existing subscribers or existing customers as we want new people to try shopping with us. I don’t want existing customers to unsubscribe or use alternative emails just to sign up and get the offer. Existing customers: anyone who has made a purchase in the last 15 months  AND/OR they may be a subscriber to our marketing lists.  I want to gain as many new sign ups as possible before BFCM. Incentive Sign up form: in the targeting & behavior section I am excluding anyone on my Main Newsletter lists AND a segment of customers who have purchased at least once in the last 15 months. Welcome Flow: for this short incenti

8
bluesnapper
Partner
10 months ago
D
Contributor I
deans100Contributor I
asked in Email Templates and Coupons
Abandoned Cart link woocommerce

I saw so many links from people I want to understand which link is working and when people click in my email template back to checkout to buy they redirecting to the checkout with their cart and details already filled Im so confused and Ill be happy to know which link is correct to put to archive my goal thank you very much in advance :)this is the links I found in forums:{{ organization.url }}cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}{{ organization.url|trim_slash }}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}{{ organization.url|trim_slash }}/checkout{{ event.extra.checkout_url|default:'' }}

7
D
Contributor I
3 months ago
Omar
Partner - Platinum
OmarChampion & Partner
posted in Klaviyo AI
Klaviyo Forms AI - Fast track your list growth

Klaviyo has recently introduced Klaviyo AI with many awesome features. One of the great features I've tested recently was the forms display optimization feature which allows you to cut down the time to test various variables in an automated way to find the best display timing. These are my first findings - so I'll try to update this topic as I've ran multiple of these tests.Why I like this feature:I'm was and still am very excited about this feature mainly because forms are the top of the funnel when it comes to email. It allows you to cut down precious thinking time and test various versions in an automated way. Important things to know:You need an account with at least 400K profiles since it will be running various a/b tests at the same time - statistics is what it is - you need enough traffic. It will only test various display options / variations in an automated testing way No need to think about anything, tests will run automatically and winners will be tested against baseline. Si

3
J
Klaviyo Employee
6 months ago
W
Problem Solver II
wernstromProblem Solver II
asked in Integrations and Reviews
Back in stock notifications not working - BigCommerce

Hi folks, I’ve recently installed this following the Klaviyo documentation, however it doesn’t appear to be working. I’ve used the “inspect” tool in chrome and I can see the code snippet on the page for an out of stock item, but that’s about as far as my expertise goes with troubleshooting, and as usual, all the other posts I can find about this not working are specific to Shopify, rather than BigCommerce. Does anyone have any suggestions?Thanks!

7
D
Contributor I
10 months ago
B
Contributor IV
blissyContributor IV
asked in SMS
Can I manually resubscribe a profile to SMS?

Can I manually resubscribe a profile to SMS after I manually unsubscribed them?

1
Taylor Tarpley
Community Manager
10 months ago
Ferdouus_Kazemi
Contributor I
Ferdouus_KazemiContributor I
asked in Integrations and Reviews
successfully Integration klaviyo with Shopify, but the Customers list in Shopify did not store into specific List which defined when integrating !

I Successfully integrated with Shopify.I selected to store my customers in a list by the name of “New Subscribers”.When I add a new Customer in Shopify, the data successfully submit and also display in Both of Profile and My List.But the main Problem this is When I have some Customers in Shopify before integrate with Klaviyo, The Customers can’t automatically sync into my List. It’s means I have for now 100 Customers in Shopify which Accept the Give message and sms.And I integrate the Klaviyo with My Shopify, And in the last All Customers came in Profile But not in My List.and my List is Single-opt.But when I Integrated, after that each customers which created will come in my List.

4
David To
Klaviyo Employee
1 year ago
T
Contributor I
TracyagContributor I
asked in Campaigns and Flows
Setting up Abandoned Cart flow - how to show what was in the basket?

HiHow do I add the image/details of the product that they left in there cart?ThanksTracy

2
T
Contributor I
3 years ago
T
Contributor I
thatsvalContributor I
asked in Integrations and Reviews
Triple Opt-in with Zapier+Squarespace integration

Hi,I am moving from Squarespace e-mail marketing to Klaviyo, through Zapier, but both platforms require double opt-in so when new subscribers sign up to my newsletter, they get 2 confirmation emails - one from Klaviyo and one from Squarespace.Did anyone have the same problem?

2
T
Contributor I
3 years ago
A
Contributor I
aandwmimiContributor I
asked in Lists, Segments, and Profiles
How to get analytics on lists and segments

We have various different lists and segments and would love to find out more about the users in each list and segment. E.g. how have they grown over time? How many in specific lists and segments have placed orders, how frequently and of what value? Thanks!

2
D
Contributor I
24 days ago
K
Contributor I
kristian9905Contributor I
asked in Sign-up Forms
Google / Facebook login for Klaviyo list

Hi there, new here but haven’t been able to find a topic that answers my question yetIs it possible to create a popup as shown in the attachment that links all sign-ups to Klaviyo CDP?Been playing around for a while now but can’t seem to make it work.Many thanks,Kris 

1
Taylor Tarpley
Community Manager
5 months ago
V
Contributor I
veejaybeeContributor I
posted in Lists, Segments, and Profiles
Some profiles aren't receiving emails despite the single opt-in

Hello Klaviyo community! I want to seek answers about three things, all of which relates to emails. There are profiles that are tagged as ‘Subscribed’ but haven’t received any emails. Profiles that are tagged as ‘Never Subscribed’ but cannot receive emails. Profiles that are tagged as ‘Never Subscribed’ and can receive emails. I’ve made sure that our list has a single opt-in option but still these issues persist. I hope you can shed light to this puzzle.Thank you!   

2
Spark Bridge Digital LLC
Partner - Gold
1 year ago
D
Contributor I
DeveloperXContributor I
asked in Integrations and Reviews
Custom Catalog Feeds Categories

In a Custom Catalog Feed, when there are 2 categories or more with the same name under a category tree, only one should be displayed or all of them?

1
Brian Turcotte
1 year ago
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