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9058 Topics

M
Contributor I
MelnzContributor I
asked in Sign-up Forms

Embed form into Shopify

HelloI am trying to embed a sign-up form on my Shopify home page. Everything seems to be set up. The Klaviyo Onsite Javascript is toggled on. But when I add a new section, there is no Klaviyo Embedded Form option under “Apps” for me to click on (in fact there is nothing in the App section at all). So I can’t add the form ID in. I’m using Debut theme and still setting things up under the free plan if that makes any difference. Thanks for your help.

1
Ashley I.
Partner - Silver
3 months ago
M
Contributor I
Mishy_BContributor I
asked in Lists, Segments, and Profiles

All Subscribers List vs All Subscribers Segment

RE: BUILD YOUR BFCM AUDIENCE | REFERENCE SHEET I have just watched the live and have a question about BUILD PHASE 1 Highly Engaged Audiences 90 days. If I have already added “because a person subscribed” why do I also need to add AND “If someone is in [main mailing list] ? My main mailing list is way smaller than my subscribers...so this will reduce the people that are HIghly Engaged and important to me. Do I turn my subscribed segment into a list? (cannot be undone)

4
Emily Shea
Klaviyo Employee
5 months ago
L
Contributor I
lucialaudatoContributor I
posted in Sign-up Forms

What signup form type should I use that will only show on one URL?

Hi there,We want to add a sign-up form to exclusive gated content. This will sit on a blog page where customers will be prompted to sign up to receive additional content. The form will have to be simple and capture their email address and first name, together with their consent to receive email marketing (the scope is also to get more leads). Which form type shall I pick?

1
Taylor Tarpley
Community Manager
10 months ago
B
Contributor I
BeautyCopywriter94Contributor I
asked in Integrations and Reviews

Should I integrate Square and Shopify with Klaviyo?

My business sells both products and in-person services. To book an appointment with me, I direct people to my Square account that takes care of booking, reminders, cancellation and all that jazz. At the moment, Klaviyo is integrated with Shopify. I wonder if I can also integrate Square, and if it’s a good idea. I want to give my in-person clients the option to get marketing emails, and implement flows depending on the service they got. But, what is the best way to do this without getting my data all mixed up? And, would it affect my Shopify integration (higher priority)? 

4
Adam Ragsdale
Partner
3 months ago
W
Contributor I
wczeeContributor I
asked in SMS

New SMS subscriber flow not working - coupon text not sending

I have a coupon for free shipping I want to send via SMS when someone signs up for the SMS list (it is set to double opt in).I made a sign up form for the website and a flow series. The trigger is “when someone signs up for SMS Subscribers” and there is one SMS message containing a short message and coupon code. When I publish the form and flow series the form works and the user receives the double opt in texts, however, they are not receiving the flow coupon text.How can I fix this?

1
Spark Bridge Digital LLC
Partner - Gold
8 months ago
S
Contributor I
Sergio157Contributor I
asked in Email Templates and Coupons

HTML error when exporting to Shopify

Hi,When i export the HTML code from Klavio to Shopify i get the text: Body html liquid syntax error: Unknown tag current_year.  

1
chloe.strange
Community Manager
11 months ago
A
Contributor I
aclukeContributor I
asked in Analytics and Deliverability

Is there a way to view revenue or clicks generated solely by product recommendations sent in a Campaign?

I’m looking for a way to determine or view total revenue or clicks generated solely by the product recommendation sections in a particular campaign. For example, I want to be able to know how much our recommended products section compared in performance to the general, featured products on a given campaign.Is this possible?

2
A
Contributor I
1 year ago
N
Contributor I
NHIContributor I
asked in Integrations and Reviews

Send updated order confirmation (transactional) after changes made to Shopify order

Hi all! When a customer wants to make a change to their Shopify order (change address, item, contact information etc.),  I cannot find a trigger event “updated order” or anything that would send an updated order confirmation because Klaviyo is only pulling the information once upon order placement. I would want a customer to receive proper documentation that reflects the actual order details after the order was modified. Does anyone have this issue, and how did you solve it to send a correct order confirmation after a change was made? TIA!

1
retention
Partner - Platinum
1 year ago
A
Contributor I
Anndy_PlaysetParts
asked in Email Templates and Coupons

Uploaded Image is Grey

Hey everyone, this is the first time I have ever had this issue. I created a JPG file in Affinity Photo, exported, and then when uploading to Klaviyo Email Campaign, there is a very noticeable Grey/Gray overlay. I have looked everywhere in the block and image block sections to see where it is coming from but it appears that the grey is coming from the uploaded file.We have tried several different exports however this has not corrected the error.Has anyone else come across this? Do you have any solutions?   

3
David To
Klaviyo Employee
2 years ago
N
Contributor I
n.thielContributor I
asked in Analytics and Deliverability

Why do we have Poor Open Rates after Warming Process?

We recently migrated from Mailchimp, did the warming up process and within that our open rates were high! Since they were performing fairly well, we sent out a few campaigns to our entire newsletter, and have been feeling frustrated and disappointed with the results. Within Mailchimp, our open rates were anywhere from 25% to 40%, and we were making on average ~$600 per email. But since migrating they’ve all been cut in half. Again, we did the warming up process, and everything was looking okay! Are we doing something wrong? Are we missing something?

2
A
Problem Solver II
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows

Trigger flow speed

I set up a ‘placed order’ flow so we could send out better looking order confirmations than the default ones using Magento 2. It;s fully working apart from the time it takes for someone to receive their order confirmation - about 90 minutes! This is not great as people generally want instant or 2 minute order confirmation emails. Is there any way to speed up the flow? There are no time delays, it took about half hour for the order to be received in Klaviyo and then another hour before it entered the flow.

1
Omar
Partner - Platinum
1 year ago
Emerald Barkley
Contributor III
Emerald BarkleyContributor III
asked in SMS

SMS Sign ups from sign up form not going into my SMS list

Hi there! I am slowly getting my SMS stuff together, and I published my first SMS Welcome Flow yesterday. Hooray! I updated the embed Sign Up form on my website to include a spot to collect phone numbers and birthdays, and I’ve had a few people sign up. But I see that the folks who have signed up are not showing up on my SMS Subscribers List. I am not sure how to get the sign up form and the SMS list to talk to each other, and I haven’t found the answer scouring the help forums. Any guidance is welcome! Thanks, and have a great week.

6
Emerald Barkley
Contributor III
8 months ago
M
Contributor I
MasContributor I
asked in Accounts and Settings

magento2 periodic sync has failed

Hello , We are syncing the historical data in our website.The first time when we sync the data it failed at around 99.3%. So again we have started the sync process but it has again failed at around 99.8%. Due to this, we are getting error notifications in our Klaviyo account. Please find attached screenshots for more info. Can you please check and let us know the issue? 

1
stephen.trumble
Community Manager
1 year ago
A
Contributor I
AdrienneContributor I
asked in Analytics and Deliverability

Combining campaigns and flows in a custom report

I want to create a custom report that lists all of the email recipients, unique conversions, total order value, and conversion rate by month.  I figured out how to do that for campaigns and flows separately but is there a way to create one custom report that reports on all emails sent regardless of whether it’s a flow or campaign?

1
David To
Klaviyo Employee
10 months ago
S
Contributor I
sayan007Contributor I
asked in Campaigns and Flows

In insert property unable to fetch phone number

i’m adding a text block into email content in flow section.. where i’m try to fetch phone number like this  {{ phone_number|default:'' }} but it’s unable to fetch phone number in email

1
alex.hong
1 year ago
L
Contributor IV
lollygagContributor IV
asked in Campaigns and Flows

is there a way Skip flow for (sale item) Price at compare products?

Hi I would like to know if i can skip a flow moving forward based on a trigger that checks if the items is at a discount / has price at compare in Shopify

3
stephen.trumble
Community Manager
8 months ago
K
Contributor I
karlyahContributor I
asked in Campaigns and Flows

How do you set up coupons to show based on how the user subscribed?

I am setting up Welcome and Exit Intent pop ups on a site (Shopify), with 2 separate incentives - so 2 separate coupon codes. How do I set up the coupon block in the welcome email series to display the coupons to users based on how they signed up?Example: If a user subscribes through the exit intent pop up, how do I make the exit intent pop up coupon show in the welcome flow emails, and not the welcome pop up coupon? Thanks

2
K
Contributor I
1 year ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

Why does my campaigns have placed orders but there was no click rate?

Hi guys, I have an issue for one of my campaigns in May where there were open rates and placed orders, but the click rate was 0%? Is it a klaviyo issue?Would appreciate if there is any assistance on this, thanks! 

2
Omar
Partner - Platinum
8 months ago
E
Active Contributor II
Eleanor ShadowActive Contributor II
asked in Campaigns and Flows

Giveaway in exchange for a subscription - how do I enter those already subbed?

Hello!I’m doing a little giveaway to see if I can get a few more subscribers. I know this isn’t the best way to get quality subs, but I’m giving it a try just to see what happens.I’m using Klaviyo directly for this, following their instructions: https://help.klaviyo.com/hc/en-us/articles/115000798472#:~:text=Learn%20how%20to%20run%20a,a%20contest%20strictly%20using%20Klaviyo.However, there’s nothing in the article regarding what happens with people who are already subscribed. Do I ask them to subscribe again, considering they’ll be added to a new list? I’m not sure how to tackle this.If you have any best practice advice, I’d also appreciate that. Thanks in advance!

4
E
Active Contributor II
6 months ago
A
Contributor I
adshamContributor I
asked in Lists, Segments, and Profiles

Accessing subscriber

Hello What api method can I use to retrieve new and existing users with their associated subscriber status? I’ve looked through the documentation but can’t find what ‘m looking for. Is there a way to see for example for time period of 24 hours lets say - who subscribed in that period? Who signed up etc? Is there also a way to access the full customer base using the api and access their current email status? for example if I have 10K emails - can I download them with their associated profiles/subscriber status? Many thanksAdham

1
julie.accardo
Community Manager
2 years ago
C
Contributor I
chubbiContributor I
asked in Email Templates and Coupons

Button Block Link

Hello,I am new to Klaviyo, i searched a lot for this answer with no luck 🤔, which indicates that the answer is very obvious, for some reason, i’m confused.i want to tag my Hero image with the landing page on my shopify storein the link section, should i addhttps://mystorename.myshopify.com/admin/themesorwww.mystorename.com  

1
David To
Klaviyo Employee
2 years ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Merge tags not working correctly

Hi all, i am currently using the merge tag {{ event|lookup:'Items Purchased' }} to illustrate the customers recent purchases but the merge tag doesn’t seem to be pulling in the recently purchased products. Does anyone have any advise for how to correct this issue? Many thanks, all advice is appreciated.

1
T
Problem Solver IV
1 year ago
R
Contributor I
redcutgapContributor I
asked in Campaigns and Flows

Typeform to Klaviyo welcome flow

I have a typeform and I’ve connected it with Klaviyo and I’d like to somehow allow these users to enter the welcome flow.I’ve seen the message in which it says these users can’t get into the welcome flow because they’re not subscribers.  I tried double opt in and that doesn’t work either.Is there a way to make them subscribers and enable a flow on them?  Or any work arounds to do so?  I’m not against sending them a double opt or triple check to make sure they want to subscribe but I’m not sure how to set this up.Otherwise what’s the point of allowing this integration if we can’t send them emails?

3
Omar
Partner - Platinum
8 months ago
S
Contributor I
Spectrum Educational SuppliesContributor I
asked in Campaigns and Flows

Custom Properties not triggering flow

Hi great people, I have added custom properties to my flow (if a customer mentions that (s)he is interested in product A vs B welcome flow’s 2nd email is triggered accordingly). Now the customer has option to choose multiple options to choose at the same time, but I want to trigger emails for only product A. While doing so, if the customer chooses only product A in the interest fields, my flow works fine but when the customer chooses A&B, flow doesn’t trigger. I have tried multiple options like “contains”, “is in”, “starts with” but nothing seems to work :(Any solutions for this? TIA

2
S
Contributor I
2 years ago
D
Contributor I
dmalfiContributor I
asked in Email Templates and Coupons

Which Domain Should I Use to Direct Customers Back to my Shopify Store?

Hello,What is the store link that I need to put on a photo to make it clickable and bring the customer back to my Shopify store?The address "mysiste.com.myshopify.com" or the domain address of the site purchased on candi "www.mysite.com".thank youdmalfi 

1
P
Klaviyo Employee
3 years ago

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