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7900 Topics

S
Contributor I
shanks8686Contributor I
asked in Campaigns and Flows

How to recover people who exited a flow too soon?

Hi,So I have an active flow with a conditional split in between each email. All the conditional splits are “placed 0 orders at all time.” so we wanted to kick anyone out who has placed any order at any time. however, once the flow was active, I noticed one of the conditional splits was wrong and it kicked out everyone who “placed 0 orders at all time,” which is a majority of the people in the flow. I fixed the error, so new participants added to the flow at a later time went through it properly. My question is, is there anyway to recover the people who were kicked out of the flow before I fixed it and put them back in the flow where they should be?thanks!

2
retention
Partner - Platinum
9 months ago
L
Contributor I
LuxContributor I
asked in Lists, Segments, and Profiles

Problems as new user, skipped emails and cant delete suppressed emails

Hi!I have so far for this account hired 2 people in marketing claiming to be experts on Klaviyo marketing. The first sent out a campaign sucessfuly to about 200 profiles. I later hire a new person who sent out to now over 500 profiles. To check to see how it went it says all 514 emails were skipped. The marketing person wants to get paid. i dont want to pay untill emails are sent out. Since most of the 500 are new emails., it cant be the smart sending time limit since most profiles have never been sent out to before. most are first time recipients. Secondly i notice there are 20 suppressed emails it say out of 1500 profiles. I then choose delete all supressed profiles. It returns error on deleting. Then I go into each and every list i have and ask to see suppressed profiles. When I go one by one and do this in all lists, each list returns there are no supressed profiles. But still the dashboard inssits there are 20 suppressed. I can find any in the lists. I dont use the Klaviyo since t

1
David To
Community Manager
4 months ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Integrations and Reviews

'Newest products' recommendation does not work in product feed

In the article it is stated:We use a “created_at” timestamp that is specific to Klaviyo. This means that when you first sync your catalog, every product in the catalog will have the same “created_at” value, so the newest products recommender will not be useful at first. Once you’ve added some new items to your catalog after the initial sync, you should start to see the expected behavior.This also means that items will not be prioritized by the recommender just because they’ve been “updated” or have recently come back in stock. This recommender will only prioritize net new products added to your catalog. But it is not working like described here. I get not the newest products, but recently updated products.

3
Brian Turcotte
Community Manager
7 months ago
M
Contributor III
MettemContributor III
asked in Lists, Segments, and Profiles

List cleaning via export and import - honestly?

Hi thereWould you please add to ypur to-do list; enabling suppression of a whole segment without having to export the profiles’ data and importing them under Suppress profiles? It’s time consuming and GDPR-wise just foolish ;) Let me know, if you’d like to see how it’s done in Mailchimp (I still have an account there).  Thanks,Mette

3
terri_kleanify
Contributor IV
1 year ago
A
Contributor III
arham004Contributor III
asked in Lists, Segments, and Profiles

Setting up Pop-up on a Multi-region Website (Shopify)

Hello,I’ve been trying to collect Newsletter signups through a Pop-up set up on Shopify store that has a Global store and a UK store. I’ve set up a pop-up on the UK store account on Klaviyo but all the entries on that pop-up are being added to a List on the Global store account. What could be the issue and how do I resolve it?

2
A
Contributor III
1 year ago
J
Contributor I
jjgillesContributor I
asked in Analytics and Deliverability

Do open rates still matter?

Hi gang! Working through our 2024 strategies, trying to tie some metrics back to performance and am on the fence on how much importance we should attribute to Open Rates since Apple’s MPP feature dropped a couple of years back. Any opinions here? J

4
bluesnapper
Partner
1 month ago
M
Contributor I
Mk28Contributor I
asked in Sign-up Forms

How do I set up email response to sign up form on klaviyo?

Hi everyone I want to lock my business site to grant early access for a launch. This would include existing customers as well. So I want to set up a form that will have an accompanying email with the password to the site. I’ve made the form but I’m not sure how to link an email to it with the password. I don’t want it to be the welcome flow just a unique one for this launch. So basically how do I set up email response to sign up form on klaviyo?

1
Taylor Tarpley
Community Manager
1 year ago
S
Partner - Silver
silyadevPartner - Silver
asked in Integrations and Reviews

Rest request for Magento 2

Hi,I am trying to add additional data for magento event (“Checkout started” and “Fulfilled Shipment”).For this we extend response of Magento for following REST API call (for “Checkout started” ):https://mymagentourl.com/rest/V1/carts/search?searchCriteria[currentPage]=1&searchCriteria[pageSize]=100&searchCriteria[sortOrders][0][field]=created_at&searchCriteria[sortOrders][0][direction]=DESCAnd when I check response in Postman, I see required data (some additional images). But when I check Activity Details for this event in Klaviyo - I do not see this data.Can you help me, probably I am checking incorrect rest request? Or probably not all data from API response is available in “Activity Details” ? Thank you in advance!Alex

1
Brian Turcotte
Community Manager
2 months ago
L
Contributor I
Li LarContributor I
asked in Lists, Segments, and Profiles

import e-mails from a sweepstakes

Can we import emails that we obtain through running a sweepstake that doesn't go through a klaviyo form?

3
David To
Community Manager
8 months ago
K
Contributor I
Kylie.CContributor I
asked in Campaigns and Flows

How to send transactional emails of my own eCommerce platform (not Shopify) via Klaviyo?

I need to transfer my Shopify Store to my own eCommerce platform recently, how do I send transactional emails of my own eCommerce platform via Klaviyo?

1
Taylor Tarpley
Community Manager
1 year ago
M
Problem Solver I
MM6Problem Solver I
asked in Campaigns and Flows

Verifying Items in an Abandoned Cart

I have set my abandoned cart, and browse abandonment flow live. However, when a customer replies to the designated email account, the person handling our account doesnot have any clue as to what items are placed in the cart. Is there any work around this, so that once a customer replies to my email, I can see the items in their cart.Thanks in advance.

2
M
Problem Solver I
1 year ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Lists, Segments, and Profiles

How to create high AOV and low AOV purchasers' segments?

How should one create high and low AOV customer segments?Thanks in advance!!!

3
Bobi N.
Partner - Platinum
6 months ago
julie.digital
Contributor III
julie.digitalContributor III
asked in Campaigns and Flows

Show/hide logic for those not subscribed to SMS Marketing

Hi! How to show/hide content block based on someone subscribing SMS Marketing? We want a block to show to people who haven’t subscribed yet. 

8
julie.digital
Contributor III
1 month ago
M
Contributor I
Mikasa.AContributor I
asked in Campaigns and Flows

Problem with variables on dynamic Table Woocommerce

Hello, I am having a problem right now if someone wants to help me that would be nice.I created a dynamic table to integrate customer orders in the confirmation email. However when a customer orders several articles, the variables are not dynamic.For do this table i took  variables on the old customers that already ordered.When I click preview. Quantity and price items are up to date. However, the image and the title of the product remain only on variable n°1.It does not identify the name and images of the other two products. Where does the problem comes from ? Knowing that before (1 month ago) everything was working very well. I use woocommerce.thanks in advance for helping me 

1
M
Contributor I
1 year ago
gordonlangley
Problem Solver I
gordonlangleyProblem Solver I
asked in Campaigns and Flows

Why can't I re-send an opt-in message for a specific email address?

Hello - I’ve read all the documentation, added and removed the email address but I cannot seem to trigger an new opt in for email notifications for my client’s main email address - which is also the email address used for his klaviyo account. It remains greyed out and he is NOT receiving notifications.123reg are the email hostAny ideas? 

3
gordonlangley
Problem Solver I
10 months ago
N
Contributor I
Njeri_sContributor I
asked in Lists, Segments, and Profiles

Error when trying to export a segment to CSV

I’m trying to export a segment of 549 contacts to a CSV file and get this error when I try (screenshot below). I’m a manager on the account so I know I have the permissions to do it. What can I do?  

4
N
Contributor I
1 month ago
P
Contributor I
Paul_89Contributor I
asked in Email Templates and Coupons

How can I export coupons and see what coupons came from which flow?

Hi, I have a store where a customer can add a specific product (X and Y in this example) to their checkout cart and complete their purchase. They will then need to enter a product-specific flow and receive a dynamic code generated by Klaviyo, which they can redeem at a participating merchant (restaurant/massage therapist etc). I need to export these codes for each merchant.  For example: Sally orders product X on my online store. She then enters a product-specific flow that generates a dynamic code that she receives in her inbox. She takes this code to her local hairdresser, who is a participating merchant. Sally receives 10% off her bill at the hairdresser. Fred orders product Y on my online store. He then enters a product-specific flow for product Y which also generates a dynamic code. He takes this code to his local butcher (a participating merchant) and also receives 10% off his bill. Can I export these dynamic codes from Klaviyo - and see which codes were generated for each flow? 

1
Taylor Tarpley
Community Manager
5 months ago
C
Contributor I
ChristianV_0Contributor I
asked in Campaigns and Flows

Abandon Checkout SMS and Email messages not sending

Hello! I have been creating an Abandon Checkout Flow using Klayvio’s “Standard Email & SMS” template, but every time I test it out, I do not receive the text or email that I should be receiving. I am very confused as I believe that the integration should automatically trigger the flow once someone goes through the checkout page, but this does not seem to be the case. Do you guys have any advice for me? I am launching my store at the end of the month and would love to ensure that this is set up correctly before release day. Thanks for your time and consideration! Have a blessed day!

4
alex.hong
9 months ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles

After Creating A Custom Unsubscribe Page How Do I Create Segments For People Who Have Selected Their New Propertes?

Hey so I just went through Klaviyo’s how to create a custom unsubscribe page—bums me out that it’s only possible knowing how to code. Anyway, I just tried to make a segment for people who want to change their preferences to only hearing from us 2x a week, 1x a week, 1x a month. I am assuming because I just created the Custom Unsubscribe page, and there is no one with the properties yet, I cannot actually go ahead and create the segments? Is that so?Thanks so much for your help!

2
stephen.trumble
Community Manager
1 year ago
G
Contributor I
Gingersnaps_SGContributor I
asked in Campaigns and Flows

Embedded Klaviyo Sign-up form does not flow into Prestashop Customer Data

Hi Everyone, I hope you are well.While I was able to embed the Klaviyo Sign-up form in our Prestashop Newsletter Pop-up, the data does not flow into Prestashop/s customer details but to Klaviyo’s profiles. The customer is also set up to flow within a List however it does not appear as well.  My idea is customers sign up using the embedded Klaviy form which then flows into Prestashop so customer information can be recorded  and then it flows to Klaviyo. Any help on this is highly appreciated.  thanks,Ginger 

1
Brian Turcotte
Community Manager
1 year ago
EmilyLeDuc
Partner
EmilyLeDucPartner
asked in Integrations and Reviews

Profiles Didn't Capture Subscription Status

When first setting up Shopify and Klaviyo, I didn’t sync my Shopify email subscribers to Klaviyo, so I have several profiles that are showing that they aren’t subscribed to email when in fact they did subscribe to email. How can I change their subscription status in Klaviyo and add them to an existing list?  A couple of other questions I have: Now that I’ve selected ‘sync my Shopify email subscribers to Klaviyo’ and selected a list, when a customer subscribes through checkout on Shopify, will they automatically be subscribed and added to the list I indicated in Klaviyo?  How do I integrate Shopify unsubscribes to Klaviyo? For example, if someone who is subscribed to email then later indicates at checkout that they don’t want to receive promotional emails, how would that unsubscribe pass to Klaviyo? Everything that I’ve read says that data doesn’t pass to Klaviyo. 

3
bluesnapper
Partner
1 month ago
Z
Contributor I
ZackGurdContributor I
asked in Campaigns and Flows

Instagram Feed Issue

Hi, I’ve integrated an Instagram feed into one of my email flow designs, however, the images are just coming through as box placeholders.Does anyone know how to fix this?  

2
popsmash
Active Contributor IV
7 months ago
P
Contributor I
protohominidContributor I
asked in Campaigns and Flows

Conditional split based on product's collection or tag in cart

I have a Shopify abandoned cart flow that offers a discount code. The problem is that we have some products that are excluded from discounts. Is there a way to do a conditional split in the flow that looks at the product’s collection or tags? In other words, if a customer has a product from the ‘eligible for discounts’ collection in their cart, they would proceed in the flow, otherwise exit. I’ve been searching and searching for this but not getting anywhere, so any help would be appreciated!

2
P
Contributor I
2 months ago
N
Contributor I
neslexContributor I
asked in Integrations and Reviews

Allowing customers to edit their order for upsells / shipping upgrades

Hi all,I run a small store that only sells a few products, everything is managed in a Google Sheet and I'm hoping there is a way I can streamline upsells and shipping upgrades without the need of manual emails back and forth with the customer.We sell one specific product that has a regular version and pro version, 80% of customers opt for the pro version (which is way better). I am hoping to email the customer post checkout IF the customer purchases the regular version via Klaviyo encouraging the customer to upgrade and to simply pay the upgrade fee (~$15). Another example of this is when a customer pays for standard shipping and then later wants to upgrade to express, it would be so much easier if I could send them a link (via Klaviyo, not via Shopify as I'm aware this is possible) and they could pay the difference and their existing order ID will be updated.tl:dr: Can I send a specific link to the customer automatically that will allow them to purchase an additional product that will

1
Taylor Tarpley
Community Manager
1 year ago
V
Contributor I
veejaybeeContributor I
asked in Campaigns and Flows

Why does an email get cancelled in a flow?

Hello Klaviyo community! I just found out that emails can sometimes get skipped because it is cancelled. I'm wondering what triggers this and what actions I can take to prevent it from happening again. Would you mind sharing some insights on this topic? Thank you kindly!

1
bluesnapper
Partner
3 months ago

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