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We created a new email in our welcome flow, it is set to trigger 1 day after the last email, but this time has since passed. Why is it showing all the recipients in waiting and they are scheduled for 2 days time? How do we get this to send at the correct time instead of waiting days?
I am using Klaviyo embedded forms on a Webflow site; in the section before the footer and the subscribe button in the footer.When there is only one instance of the form on a page, it works perfect. But when there are two instances of the form on a page, only the first instance displays while the second doesn’t display at all.Using Chrome’s Inspect tool both forms have similar HTML including a “form-version-cid-#”. The first, displayed instance of the form has a “form-version-cid-1” while the second, non-displayed form instance has a “form-version-cid-2”. I assume this is where the issue is.There is only one JS script in the site. If you’re familiar with Webflow, it’s in the Project Setting > Custom Code > Footer Code. I also have tried making both HTML Embeds have the same IDs and classes.
We often import CSVs to our database with custom properties like ‘Order ref’ ‘Error’. When uploading these CSV files, these fields will very often auto default to the incorrect properties - see image belowIs there a way we can configure these properties to match up within Klaviyo so that they default to the correct types once uploaded in the future?
Hey,We have been some errors in the analytics of our emails. The metrics are different when we are in the flow builder section vs when we go inside the analytics of that particular email.This is making it difficult for us to exactly understand what is the exact open rates for our emails. Our Klaviyo account is integrated with the Shopify store. Also there’s a huge gap in our place order revenue vs our order fulfillment revenue. We are facing these issues from October 2021.
Hello Everyone,I was having a chat with someone, so he mentioned about something that klaviyo can collect emails of our store visitors (i.e. without sign-up forms klaviyo will collect the email so we can target those emails).firstly, this doesn’t make sense for me cause I don’t think so that sending email without their consent would be a good idea but I thought to post it here to get experts advice.please guide me on this.Thank you!
I set up a ‘placed order’ flow so we could send out better looking order confirmations than the default ones using Magento 2. It;s fully working apart from the time it takes for someone to receive their order confirmation - about 90 minutes! This is not great as people generally want instant or 2 minute order confirmation emails. Is there any way to speed up the flow? There are no time delays, it took about half hour for the order to be received in Klaviyo and then another hour before it entered the flow.
Ive just signed up to Klaviyo but I cant get anything to appear when I log in on Chrome. It works on Firefox but I do everything on Chrome so I dont want to change. I’ve updated my Mac OS, updated to latest version of Chrome. All Im getting is a blank white screen.
Hi, Recently set up a ‘browse abandonment flow’ but quickly realised that all staff members will constantly receive these which could be quite frustrating. Is there a way to: Remove emails from receiving this flow (internal members of staff) Potentially restrict how often this flow is sent to a customer who regularly browses are websiteMany thanks for your help,Stefan
Hello community, I know that there are similar topics like this, and trust me when I say that I’ve tried everything. Here is the issue, I'm having difficulty with getting my Shopify subscribers getting added to the list that I want on Klaviyo. There are two lists, a pre-launch list and the newsletter list. The integration of Shopify and Klaviyo is already successful, also I’ve synced my Shopify email subscribers to Klaviyo and I’ve as well synced it to the list, “Newsletter”. I also have set the DOI for the Newsletter list, but every time I try testing where the subscribers would get added to (with one of my emails), I only get the confirmation message that was initially set for the pre-launch list, and when I confirm, my email get added to the pre-launch list and not the Newsletter list. Would deleting the Pre-launch list help? Although I am afraid that if I delete the Pre-launch list, the emails would get added to somewhere I do not know of (I’ve been a website developer and I have P
We ran a test email campaign to verify analytics were working correctly by sending the test campaign to an internal company email. The email was received in our Microsoft Outlook inbox just fine. We opened the email and clicked all the links - everything worked as it should.However, when we checked in Klaviyo, campaign analytics only showed that we received the email and clicked links. It didn’t show that we’d opened the email. We waited over an hour to allow for updates, and still nothing.We ran a second test with the exact same email sent to the same company address. This time we double-clicked the email to open it in a pop-out window instead of Outlook’s main inbox window. Only then did Klaviyo register that we opened the email.Is there a way to record email opens when an email is viewed in Outlook’s main inbox window and not in a pop-out window? This will significantly lower our open rates if we’re missing these instances.
I am trying to edit a klaviyo embedded form in my shopify store by adjusting its size and its background colour to make it transparent but I cannot locate where the code is stored in shopify’s back end. I have looked through all of the theme files trying to find its liquid or css but nothing is working. Does anyone know where to locate it? Thanks
We worked with a Klayvio rep to sync our Shopify and pull in our mailing list. Once that happened, there was an issue with some people getting a confirmation of subscription, even though they had been subscribed for months. We were told this was a glitch because of the double opt in/single opt in information between Shopify and Klayvio, and they apologized.Now that I’m in our account, it says we have 4,000 profiles and 2 suppressed profiles. When we exported from Mailchimp prior to syncing with Klayvio, we had a total of ~3600; about ~2400 subscribed, ~50 cleaned, ~100 unsubscribed, and the rest non-subscribed. I was told the reason why there were more in total is because Klayvio scrapes more data. That’s not the issue.The issue is that it seems very clear that the designation each profile has had in Mailchimp has not carried over. Our newsletter list is pulling in ~300, and it appears that thousands of people that were previously opted in now show an opt out. And even of the ones who
Hi Klaviyo Wizards! I’m attempting to set up a Dedicated Sending Domain, but having issues with the final DNS record as it conflicts with another record e.g. “www” I can’t delete this record since it’s important - it serves as a redirect from a previous/old Shopify store. How can I solve? Is there a workaround? HELP!Additional context: the domain is registered via Godaddy
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