Got a Question?
Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!
How to have a translated opt in page
Hello!I would like to improve our customer journey by providing the proper language when opting in based on the website they are on. Meaning if they are on the french and the opt in through our french pop up for example. How can I do this?Thanks a lot for your help and sorry if it’s a silly question :)Have a great day, LJ
Product variant title : 'default title' problem
Hi, I have a problem with my order confirmation email.In the 'order summary' part, I need to display both the title of each product, but also their variant.Problem: for products that have no variants, I can't remove the 'Default Title'...This is what I have done so far:And this is how it work for a product that have no variant : I need to display nothing for products that don't have variants, while displaying the name of the variants for products that do. Thank you for your help ! PS: for products WITH variants, it works very well.
Email formatting issue?
Hi!My email looks great when viewed in browser, but when viewing in Outlook - where I’ve used the split blocks, the images in outlook are huge, and makes the text look totally off and really thin down the side. Both images are set to “auto” max width. See photos below.How it should look:How it looks in Outlook: Is there a way to resolve this? Thanks!
Why does my form's field grabs mouse focus?
Hi,I have a simple email form field in my footer. It’s placed into my website via straight embed, show to all users.My issue is the form field grabs my mouses focus automatically, shooting me to the bottom of every page I load. The Email form field is being treated as a login box, to include my browser asking me if I want to login to this website using my credentials.This is in latest MAC OS and Safari. It’s really annoying and I would like to find a way to make the form never grab autofocus.I read that there was a “attributes” tab for form fields and autofocus was an option that could be clicked or unchecked, however, I cannot locate any such tab or check box.
Can Klaviyo scrape for keywords in Shopify's order note?
Context: I have a gifting business with customers who purchase gifts for special occasions. We allow them to use Shopify's order note function to enter their gift message card for us to print out (free message card with every order). I would like to send occasion reminder emails to customers who have bought gifts for specific occasions. I want to do this by scraping the data/keywords on the customer's order note , i.e. Happy Birthday, Happy Anniversary, etc Example: John buys a birthday gift on 31st March 2020 and includes a message in the order note with the words “Happy Birthday”. Can I have Klaviyo scrape all orders with order note that has keyword: “Birthday” and send them a reminder email to repurchase another birthday gift the following year. So John would then receive the reminder email sometime before 31st March 2021. I know how to use Date Property-Triggered Flows to enable the scheduling and have it recur every year. However, am I able to only send to orders who’s order note
Metrics not appearing as option to trigger off in Metric-Triggered Flows
I am wanting to create a metric-triggered flow that runs when a profile has unsubscribed from a list. This flow will then need to send information to a third party system via the webhook in the flow. However, when i go to choose the metric to trigger on, the unsubcribed metric does not appear. However, if I go to the Analytics > Metrics it clearly shows there. Why is this occuring?
Is there an API endpoint for replacing a list of catalog Category relationships on an item?
Is there an API endpoint for replacing a list of catalog Category relationships on an item? From my reading of the API docs its looks like you have to build your own system for checking if your item is still in a catalog Category then delete it if its not. E.g. API call to get relationships, then API call to check if the relationships are still valid, then API call to delete the non relevent categories, then API call to update with Current relationships. It would be much simpler if you could just add a paramater to https://developers.klaviyo.com/en/reference/update_catalog_item and https://developers.klaviyo.com/en/reference/spawn_update_items_job that allows you to specify to“Replace” current catalog category relationships with the relationships in this API call. Am I reading the API docs correctly or is there a hidden way to do this?
All my feeds have been deleted
Hello, I have a big problem. All my feeds have been deleted. I'm still on the same account, but it's impossible to contact the support because my subscription has also disappeared, it's back on free. I am still on the same account. I think it's because I checked the button to integrate klaviyo in "application integration" in my shopify shop when everything was working. I think it rebooted and deleted them all. How do I do this?
Subscribers virgilio.it and libero.it are suppressed after a fallout of those email services
Going through the suppressed list > Bounces, I noticed that many users from the email domains virgilio.it and libero.it are suppressed on the same date with the reason ‘bounced’. I did not send out any mail on that date. I found out that these services had a fallout in their datacenter on January 23rd. My bounces were registered on Klaviyo on the 26th January. Does anyone know how I can get these guys back on my regular lists? And did anyone else also find this issue?
How do you filter recharge subscibers from post purchase flow?
I’m setting up a post purchase flow and want to add individual message filters for emails that should only go to people who are not yet subscribers.The company I’m setting this up for uses recharge for their subscriptions.Here’s how I currently have the additional flow filters setup: Has Placed Order zero times over all time where tags contains Subscription.Will this work for people who have started the post purchase flow but are not yet subscribers?
How to adjust Klaviyo's add to cart event code to work with Shopify discount apps?
Hi all!I’ve been trying to work out what I need to do to get my discount figures into Klaviyo from my cart. The code I have implemented is the Snippet 1: For buttons without redirects, and while this does pull through other variables fine, it does not pull through any discount amounts. I assume this is because we are using an app called Stackable Discounts which seems to add any discounts via js after the cart loads.I’m not sure what solution here would allow us to get the discount value from Stackable through to Klaviyo. Any advice would be much appreciated. Here’s our site: https://kippi.com.au/Thanks!
Can I remove profiles from a list during a flow?
Hi,We are giving our users some reward points 3 weeks after their first purchase to encourage a repeat purchase. When we deposit the points we add the profile to a specific list in Klaviyo so we know who has been recently given points. We use Loyalty Lion and I want to use the ‘Reward available’ trigger to send our own emails notifying customers they have enough points for a reward. I want to build a filter into this flow that sends people who have just been given the rewards a different email to people who have earned the rewards organically. So I want to use a conditional split to send people who are on the list we created a different email to people who are not on the list. But for this to work we need to remove them them from the list once they have that email so next time they enter the flow organically they get the normal rewards available email. I hope that makes sense!
Order confirmation email
Hi, I have just done a test purchase on my shopify store and I received a shopify confirmation email and a klayvio confirmation email. How can I just send the klayvio email? I also received a ‘confirm your subscription’ email, I will add a print screen below. Is this shopify or klayvio sending that email? I want to turn it off. Thanks
Prestashop Integration with Klaviyo does not work
Hello.Context: I am an email marketer, I use Klaviyo as a CRM and I have a new client who wants to send emails. As I use Klaviyo, I recommend they use it as well.Problem: They have a Prestashop account and we're having lots of issues connecting the Prestashop account with the Klaviyo account. Even my client's programmer is not able to fix the problem. We did all we can. Followed your Integration guide step by step. Used the blog to see if we could find a similar problem (nop). And now my client wants to cancel their Klaviyo subscription and move to another CRM because we just can't connect...What can we do? Need quick help as you can guess... Thanks.
Add Klaviyo profiles to list
Hi there - We need to add all of our profiles in Klaviyo to a single list, so that we can delete the profiles (you can’t delete profiles without a list). We can’t seem to find any way to add our *profiles* to a list. The only options are uploading a CSV, but that doesn’t help us delete the profiles so… Thank you for any help - neither the support email nor chatbot are working
Merging invalid emails with their first profile
Hello! We’ve noticed recently that we have a lot of emails that are invalid due to, mostly, misspelling. I’ve checked aprox 10 profiles and 8 out of them had already a valid account. I have already merged them (https://help.klaviyo.com/hc/en-us/articles/115005073847-How-to-delete-merge-and-export-a-profile#merge-2-profiles3), but i don’t want to do this manually with +200 profiles. I also know that enabling the double opt-in will reduce the number of invalid emails, but since the A/B testing showed up that a larger percentage of the subscribes uses the coupon when we show it on the form, this does not matter. So I have two questions: For the first one i want to confirm why the form (currently set to not appear to already existing klaviyo profiles) actually does appear to people that have a profile. Is this because they are using a different platform (like if they registered on their work computer and are now checking the website from their phone)? And the second and important one: Is
Can a Klaviyo user in a Support role suppress customer profiles?
I’ve read through this page (https://help.klaviyo.com/hc/en-us/articles/115005231648-User-Management-and-Privileges) but it doesn’t say specifically if a support role can unsubscribe a customer manually. Can this be done or would they need a higher user role title?
Can I still add pre-written text to a reply email?
Hey! I know that in the old editor there was a way to create a response email so that when people responded to my email all they had to do was hit send and not have to type anything. Is there a way to do this in the new editor? I’ve been looking but can’t find anything.
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Want to connect with others?
Don't be shy and see who else has similar interests.Check out our groups!
Most helpful members this week
Already have an account? Login
Use your Klaviyo credentials
Log in with Klaviyo
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.