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Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10400 Topics

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stefang285Contributor I

asked in Lists, Segments, and Profiles

CAN I SPLIT A SMS SEGMENT IN HALF?

Hey guys. i am trying to send a sms campaigns out and since my customer list is fairly big it is saying recommending to send in separate segments to speed up the process. is there a way i can split my segment in half to send as 2 separate campaigns.

jack24Contributor I

asked in Campaigns and Flows

Product Block - Populate from Feed with third party integration

Hello to everybody, I am using a third party integration. My Catalog is up and running with 5.000 Products and various categories. Now i want to populate an E-Mail Template automatically by chossing “Populate from Feed” but i dont get any options for the Products from my cataloge. How do i get results in this dropdown? My wish is to send my customers products similar to the ones they just ordered automatically. Best regards jack24

AYTSContributor I

asked in Accounts and Settings

Account disabled permanently

Hello Team, May I know the reason why our account has been disabled permanently? before that, We’re just trying to send a preview or a final look in our personal email and then we finally got our final look the campaign was tagged as cancelled. With this, may I request to reactivate our account. Please advise. Thank you!

getlikemindedProblem Solver I

asked in Campaigns and Flows

[Shopify] New Zealand Post parcel Tracking information in order confirmation email

Hi Team, Just wondering if it possible to pull in this information? if yes how? Thanks

jdbrngrContributor III

asked in Campaigns and Flows

Same item appears in a separate line item instead of changing quantity

When someone orders 2 or more pieces of the same item, it shows as a separate line instead of reflecting in the quantity. How do I fix the code to change the quantity instead of adding another line?

thepowerofcopyPartner

asked in Accounts and Settings

I just made a mistake I integrate it into a wrong shopify store. How can I remove the API key in the theme?

Hello guys, I accidentally integrate the klaviyo of my client to a wrong store, and the pop up it showing already, I saw the API key in the shop, using inspect.I re-integrate it already but still it showing.But I try to locate it in the theme but I can’t see it. THANK YOU IN ADVANCE

Cristina - iCraftContributor II

asked in Lists, Segments, and Profiles

How to create a segment who have purchased a minimum $10 value?

How can I create a segment of subscribers that have purchased a minimum $10 worth of product? or order? Thank you. We want to offer them a freebie along with a $10 worth of purchase. Cristina.

sdharContributor I

asked in Campaigns and Flows

how would I come up with a content strategy?

How am i going to content strategy for my new startup business with klaviyo?

plejulianaContributor I

asked in Campaigns and Flows

When to call A/B test on a flow statistically significant?

Hi there, I would like to know if anyone has any insights when to call an A/B test on a flow statistically signifant. Klaviyo determines it for you on a campaign, but I was wondering if anyone had some guidelines for flow. How many ppl would have had to receive the email lets say within 30 days to call to make a decision? Thank you, PJ

VeiligContributor I

asked in Lists, Segments, and Profiles

Should I Add Birthdays to Profiles in A Welcome Flow through a Preference Page or Signup Form?

Hi all,I’m currently creating a welcome series as a ‘we want to get to know you’ e-mail. This e-mail should either lead to the preferences page where they will add additional information (interests, etc.), but also their birthday.I know that a date field isn’t possible within the preferences page, so it got me wondering: How would I go about letting people who just subscribed to enter their birthdate? Would I send them to a sign-up form and would their e-mail already be pre-filled? To me this doesn’t make any sense as they’re already subscribed and will see another sign-up form right?Hoping to get some answers on this.Thanks in advance for your reply.Leon

A

Anonymous

asked in Accounts and Settings

Why is Does My Billing Plan Upgrade Seem Incorrect at Checkout?

My current subscription is $60 a month, and I want to upgrade to $80 a month. The order shows $80. Shouldn't I only need to pay $20? Why does it show that the payment is $80?

JoanneContributor I

asked in Integrations and Reviews

Back in Stock snippet not working for variants - BigCommerce

I installed the snippet to BigCommerce and have a couple of issues.1 - It doesn’t appear for items where some variants are out of stock and others are in stock. So say size S & M are out of stock and L is in stock. Doesn’t show up.2 - How to customize the look of the Notify Me section (before the modal pops up)? I am using the std entry of ‘button’ but it must be pulling from a style that works elsewhere on my site but for this application, it isn’t the right color as when I hover, it turns white like the background of the page. Perhaps just providing me with what code to enter in to change the text color when hovering will work.

grecogumNew Member

asked in Sign-up Forms

Adding an Opt-In Checkbox at Checkout & Syncing Subscribers to a Klaviyo List

I’m looking to add a checkbox email opt-in to my checkout page. Is it possible to do with Klaviyo?

MatiasContributor I

asked in Campaigns and Flows

Item name event variables from abandoned cart (Shopify)

Is there a way to pull the item names from the Started Checkout metric?I want to show the items someone had on their cart for a text-only email.Thanks!

CharzainContributor I

asked in Campaigns and Flows

I want to give a discount code after leaving a review.

Hi, I want to create a flow for after customer leave a review, the get a discount code for the next order. How do I do this, I search but could not find a flow already.thank you

melmContributor I

asked in Accounts and Settings

'Pay now' button for manual billing

We would love a ‘pay now’ button implemented so we could pay our bills when needed. The way our company is set up means we can’t always have the money in our credit card account at the time of billing, so every time we need to pay our bill we need to contact support and ask to pay. We’re in Australia so this is out of our working hours, which adds extra difficulty. Are there any plans to add a ‘pay now’ functionality? Or is there another way we can get our card charged when we need it done, not just the automatic charging attempts?

zachariah21Problem Solver I

asked in Sign-up Forms

[Shopify] Checkout Pop-up not working

Hi,I’m struggling to get a pop-up sign-up form to appear on my Shopify checkout page.When I publish the pop-up without URL restrictions, it appears fine. However, when I set it to appear on any URL with ‘checkout’ in (which the checkout page always has), it won’t appear.Has anyone experienced this and can anyone help?

NaziaContributor I

asked in Lists, Segments, and Profiles

Shopify newsletter list does not add on klaviyo

I am subscribing shopify newsletter but my emails are not add to klaviyo email list.. I done the integration part ..

fakContributor I

asked in Analytics and Deliverability

Shopify Ordered Product Net Revenue Metric

Is it possible to integrate a custom metric for Shopify’s Ordered Product but with Net Revenue instead of Total Revenue?

Getaway MedicsContributor I

CRM not sending sms consent

Hello!I’m using Konnektive as a CRM and FunnelKonnekt to process sales. Because of another plugin, I need to use this system.The CRM has a plugin for Klayvio but only sends email permission along with product info and customer information, but I want to set up Texting as well.Short of exporting through Zapier, is there an easy way to manually get consent into the accounts when they submit the landing page. Below is the code for the checkbox. Maybe there is a way to transmit the data along with the form?I appreciate any help you can provide. It says it’s HTML code if that helps. I don’t know much about this other than how to fins it. lol <input type="checkbox" value="True" name="SMS Consent" opencheckboxsection="" onclick="checkBoxChange(attributes)" id="SMS_Consent" checked="" requiredtype="" class="fk-form-checkbox form-check-input"> <label id="i7wzfc" class="form-check-label">Yes! Confirm by Text my entry is in and if I'm a prize winner! I also want to receive

Question123Contributor I

posted in Lists, Segments, and Profiles

Klaviyo and apps

Hi, does someone here use Klaviyo for app email marketing?

superoelkContributor I

asked in Lists, Segments, and Profiles

Unsuppress Facebook Lead Ad Profiles

Dear Community,we are experimenting with Facebook lead ads and just configured the Klaviyo integration.We are using a lead magnet (pdf download).We experienced that there are many users that once unsubscribed from our newsletter several months ago and now they fill out the lead ad. Unfortunately, they do not trigger the flow we configured because they are unsubscribed from all lists.How can we change that? When someone fills out a Facebook lead ad his/her opt-out has to be withdrawn.Thank you for your help,Matteo

zachariah21Problem Solver I

asked in Campaigns and Flows

Why does my Abandoned Cart Show an Incorrect Price?

Hi,My abandoned cart email currently shows the incorrect price (Possibly minus VAT), and in the incorrect currency ($ where I’m a £ user).How can I fix this so it shows the recipient the correct price in their local currency?Thanks,Houssam

zachariah21Problem Solver I

asked in Email Templates and Coupons

Abandoned Cart Show an Incorrect Price?

I have one product on my site that costs £42. Nothing fancy, no subtotals, no separate VAT. Just straight up £42.But my abandoned cart email sends out an email listing the price as £40. Why on earth is it doing this?