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Integrations and Reviews

Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.

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Klaviyo Reviews are here!

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Brian Turcotte
Brian Turcotte
solved this question

Partner Integration

Hi @orlandowatson! If you are asking if it’s possible for your users to have the same experience after you’ve integrated with Klaviyo, then...
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1208 Topics
Ammzish
Contributor I
AmmzishContributor I
posted in Integrations and Reviews
Can't submit the review - This page isn’t working

Hi, I've just set up the review app and placed all the widgets on my site. However, after setting up the review app, when I try to submit a review by clicking on "write a review, on product page" it takes me to an ERROR 400 page. Can someone please help me fix this issue?Here is the website where I setup the review app: https://bit.ly/3Xkmz5cAnd I'm using 2.0 theme (Minimog - OS 2.0) 

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Ammzish
Contributor I
1 month ago
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Active Contributor I
enesActive Contributor I
asked in Integrations and Reviews
RSS Instagram Feed: Images not showing

Hi,I’ve followed the guide https://help.klaviyo.com/hc/en-us/articles/360004384031 and integrated Instagram feed into Klaviyo. I am 100% sure that I’ve done everything correctly. I can preview my feed in Klaviyo. However, images in the template are not showing, there are just small thumbnail boxes. I’ve sent test to my different emails. I’ve tested in both in Gmail and Outlook but outcome is still same. They don’t show at all!People also say once they are successfully done with the integration, images don’t look properly and aligned. They also say captions and dates don’t appear. I am attaching the screenshots below in order for you to understand the situation clearly. Could you please help me with the issues?Best, 

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Active Contributor I
1 month ago
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Contributor I
anthony_monkContributor I
asked in Integrations and Reviews
Update Product item via API

I am trying to update a product from the catalog with the api: https://developers.klaviyo.com/en/reference/update_catalog_itemWhen i was trying this i was getting erorr.:This is the the body:7175259619489 is the item ID {  "data": {    "type": "catalog-item",    "id": "$custom:::$default::7175259619489",    "attributes": {      "title": "Ocean Blue Shirt (Sample)",      "price": 42,      "description": "A description of the catalog item.",      "url": "https://via.placeholder.com/150",      "image_full_url": "https://via.placeholder.com/300",      "image_thumbnail_url": "https://via.placeholder.com/150",      "custom_metadata": {        "newKey": "New Value"      },      "published": true    },    "relationships": {      "categories": {        "data": [          {            "type": "catalog-category",            "id": "$custom:::$default:::SAMPLE-DATA-CATEGORY-APPAREL"          }        ]      }    }  }}This is the error: {    "errors": [        {            "id": "b9e0d202-8058-40ec-

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Contributor I
1 month ago
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Contributor I
Shopify726Contributor I
asked in Integrations and Reviews
Review filter button design issue

Hi klaviyo community, Can anyone tell me why our review filter buttons “Most recent” and “All ratings” are showing these weird lines on them?  Here are the current Filter settings: Thank you

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1 month ago
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Contributor I
unajarContributor I
asked in Integrations and Reviews
Adding product URL to shopify product feed

Hello, I have a Shopify website and I am using Klaviyo for my CRM. It seems that when I’m displaying products in my email using the dynamic product recommendation tool provided by Klaviyo, on Gmail only, the product images are downloadable.Based on my investigation, this happens because there are no URLs linked to those images. Is there a way to add a URL for each product in the Shopify product feed ? Thanks, Umberto

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1 month ago
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Contributor I
María JoséContributor I
asked in Integrations and Reviews
Clients can't upload large images to klaviyo reviews

Hello, I recently integrated the klaviyo reviews app to our website and I love how it looks. However, in the review submission page clients can’t upload some images. I imagine it’s due to the size? I’ve tried uploading a 1,2 MB picture and it says it’s not valid. Then I tried with a 800kb size and it was accepted.Is there a way to fix this? We are especially asking our clients to add photos to their reviews, and we haven’t received a single image yet. Most cellphones’ photo size is larger than 1MB these days. If they can’t upload a photo, chances are they’re not going to search for another one, they’re gonna close the window and not review at all.Please help, we want to keep using klaviyo reviews!  

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1 month ago
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sanderkContributor I
asked in Integrations and Reviews
Salesforce Sales Cloud integration

Hello, We’re looking to streamline our customer data. We’re using Salesforce Sales Cloud as our CRM. Previously, we used Mailchimp as our automation app, that synced all campaign data to leads or contacts in Salesforce. We’re looking for a similar solution for Klaviyo, where our sales team can access the activity feed, seen in Klaviyo in Salesforce and see campaign data and web activity. Is there anyone that found an integration, workaround or maybe used a CDP platform to create this soltuion? Thanks! 

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Contributor I
1 month ago
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SusmitNew Member
asked in Integrations and Reviews
Klaviyo Salesforce CRM integration

Currently, Klaviyo syncs one metric with Salesforce CRM: Became Lead, says the documentation. Does it present a limitation? Does it mean that I can’t view a lead’s subsequent journey (e.g., converted to opportunity, became a customer) in Klaviyo? Please help! 

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Contributor I
TTG2023Contributor I
posted in Integrations and Reviews
What's Possible with GA4?

Who has gone down this road? We have a custom integration with our server API. We have over 500k profiles in klaviyo. We use GTM elsewhere (not for klaviyo). How much is possible to pull in to GA4 from klaviyo? Can it be connected directly or do I need zapier or something similar?Basically I want to have a full integration between the two. I want to see klaviyo information within User Explorer in analytics. I want to see the whole user journey and mine the information to build more robust dashboards than creating segments in klaviyo can give me.We have all the resources - a analytics agency to build the dashboards and dev team to implement whatever we need - I just can’t find any information on what is possible.Any ideas?

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Contributor I
1 month ago
WildMustardNZ
Partner - Silver
WildMustardNZPartner - Silver
asked in Integrations and Reviews
Typeform Quiz Results

Hi,I’m looking for guidance on the simplest way to gather Typeform Quiz Results which can then be used as Flow Triggers in Klaviyo please.I’ve read previous community threads but how to achieve this is unclear.I have Typeform and Klaviyo integrated and syncing correctly.What I am trying to achieve is flows based on Quiz results eg: “Which animal are you?”Then filter Pandas, Quokkas, Sausage Dogs into relevant segments which will trigger flows.Do I need a third party tool to achieve this, or is there a workaround please?NB: I am a Klaviyo Partner, looking to achieve this on behalf of a client. TY

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WildMustardNZ
Partner - Silver
1 month ago
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PaulaBNew Member
posted in Integrations and Reviews
Issues with Google Shopping feed and Reviews

I'm trying to sync the Google Shopping feed with the reviews, but I'm experiencing issues because the shopping feed link provided by Klaviyo has empty fields for the product ID and brand, as shown below:<product><product_ids><brands><brand/></brands></product_ids>Anyone with the same issue, who knows how to fix it?

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1 month ago
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Contributor I
karenachiContributor I
asked in Integrations and Reviews
WhatsApp Integration

Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

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Contributor I
1 month ago
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Contributor I
KarenWorkJoyfulContributor I
asked in Integrations and Reviews
How do I automatically add someone to my list if they have made a purchase using a stripe payment link

I’m selling a pdf guide through my website using a button with a stripe payment link. Once osmeone makes a purchase I would like to add them to my list but `i’m not sure how to do this.  Once they’re on my list I’d like to trigger a workflow to send them a link to my guide.  WOuld appreciate help on this. THanks

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Contributor I
1 month ago
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Felicity MorganNew Member
asked in Integrations and Reviews
Many Chat & Opt in permissions

Hi there, I am currently integrating Many Chat and Klaviyo to build me email list. Currently, people will send me their email and then be added to a list - by providing their email in the DMs is that enough permission or how do you ensure that we comply and get their permission to send them email marketing?Thanks

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1 month ago
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Contributor I
albail22Contributor I
asked in Integrations and Reviews
Klaviyo Reviews

I have my reviews flow set up. when I test the flow and click a star to review, I get an invalid link. I see the area in the template to edit the link address, but I am not sure what to put there. Any help would be appreciated :)I’ve also made my Review Submissions form, how do my customers get to that?

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1 month ago
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Contributor I
ChloeKContributor I
asked in Integrations and Reviews
Klaviyo UTM Parameters not pulling through to Shopify?

Hello, we appear to be having problems with tracking parameters on our Shopify store We recently sent an email which contained a discount code to a very small pool of people. In Klaviyo, I can see the profiles who opened the email, clicked a link in the email then made a purchase. However in Shopify, the conversion summaries for these orders are showing as ‘Direct to your store’ Does anyone have any advice as to why this is happening and how to resolve?

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Contributor I
1 month ago
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Contributor I
BwoolfContributor I
asked in Integrations and Reviews
Package Delivered Metric

Can anyone shed light on how Klaviyo is tracking ‘Package Delivered’ metric as par tof the paid Review plan. I use AusPost E-parcel in Australia and international delivery. How is Klaviyo tracking the status of my parcel - is there a mapping of AusPost Tracking Status to Klaviyos?What AusPost tracking status’s qualify for each of these in Klaviyo?Package Picked Up Package in transit Package delayed Package out for delivery Package delivery exception Package deliveredhttps://help.klaviyo.com/hc/en-us/articles/16691649553179#h_01HAMNYG7SG6KVBVQ0YH34NEKY

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Contributor I
1 month ago
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Contributor I
demian.shContributor I
asked in Integrations and Reviews
Specifying unique_id for site tracking.

Is it possible to set unique_id when using site tracking script (klaviyo.track)?

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Contributor I
2 months ago
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Contributor I
ActiveFabiContributor I
posted in Integrations and Reviews
Email Consent Never Subscribed Woo Commerce

Hello everyone,I have the following issue:I imported my contacts via the WooCommerce Klaviyo Connector. While the import was successful, all of my contacts have been marked with a "Never Subscribed" email consent status.From what I understand, this means I won't be able to send emails to these contacts. Is there a way to change the consent status for these contacts in bulk, considering that all of them have agreed to receive emails? If there's an API solution, I'd appreciate the details. If not, what would be the recommended workaround?In case i made something wrong in the Import how  can i delete these contacts in bulk?Thanks in advance for your help!

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Contributor I
2 months ago
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Contributor III
airboxrContributor III
asked in Integrations and Reviews
Getting "No results or results were out of date. Schedule a new estimation or wait for your estimation to complete." error on calling campaign estimation API

Does anyone know what’s happening here? I’m calling the /api/campaign-recipient-estimations/<campaign_id> endpoint, i first get all the user campaigns and then cycle through each campaign to get it’s recipient estimation, i’m getting this weird error{ "errors": [ { "id": "6f3bd40f-6a67-463e-a28c-02061e0e0027", "status": 404, "code": "error", "title": "A server error occurred.", "detail": "No results or results were out of date. Schedule a new estimation or wait for your estimation to complete.", "source": { "pointer": "/data/" } } ]}It doesn’t happen always though, for most campaigns it works fine, but then fails randomly This is my axios request config for getting recipient estimation{ method: 'GET', url: `https://a.klaviyo.com/api/campaign-recipient-estimations/${args.campaignId}`, headers: { accept: 'application/json', 'content-type': 'application/json', revision: constant.KLAVIYO_API_VERSION, Authorization: `Kla

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Contributor III
2 months ago
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Contributor I
emailLPContributor I
asked in Integrations and Reviews
Issue with Review Request Link Not Showing in SMS for Digital Order Review Flow

Hi everyone,I’m having an issue with my Digital Order Review flow where the review request link isn’t displaying in the SMS. It works fine on my other regular Review Request flow though…The custom value I’m using for this is {{event.review_link}}, but for some reason, the link doesn’t appear in the message preview (?)The flow is triggered correctly when someone orders a digital product, but without the review link showing, there’s no way for recipients to click through and leave a review. I’m assuming that’s why it has no clicks as of writing. Has anyone else encountered this issue or have any suggestions on how to resolve it?Thanks in advance for any help! 

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Contributor I
2 months ago
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Contributor I
5mileslsabContributor I
asked in Integrations and Reviews
Product name on collection page Back in Stock popup is not localized/translared

I’ve implemented the proposed solution here for Back in Stock popup in Shopify collection page However, I can’t seem to figure out why the product name that the popup is showing is not being translated?  The issue is only occurring in the collection page but works fine in the product page. Has anyone figured out how to fix this?Thanks! 

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2 months ago
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Contributor I
curtdmillerContributor I
asked in Integrations and Reviews
Push notifications in React Native on iOS with Firebase Messaging

I’m trying to add push notifications in a React Native app and following the guide in the React Native SDK for collecting push tokens (https://github.com/klaviyo/klaviyo-react-native-sdk?tab=readme-ov-file#collecting-push-tokens) along with the example app (https://github.com/klaviyo/klaviyo-react-native-sdk/blob/be289e22fbcf70e9e15942f874398064179e9b20/example/ios/KlaviyoReactNativeSdkExample/AppDelegate.mm). I’m trying to do the initialization and token collection steps from the React Native layer and I successfully sent a test push on Android. On iOS I already have a Firebase project configured but I’m confused about what I need to do in the AppDelegate based on the steps and the example app. My questions:Do the comments in the example app with step numbers (i.e. “iOS Installation Step 2”) refer to another setup guid I’m missing? or are they just in the example? Do I still need everything in the example app AppDelegate.mm other than the ‘useNativeImplementation’ parts and then add t

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Contributor I
2 months ago
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Contributor I
toriContributor I
posted in Integrations and Reviews
Shopify Combined Discount Option, Waiting for Klaviyo Implementation

Shopify announced on June 22, 2022 that they are finally adding a native combined/stackable discounts option https://www.shopify.com/discounts. I confirmed with Shopify Plus that this will be rolled out around June 27.I spoke w/ Klaviyo support to see what their timeline was for implementing this in the coupons section and it wasn’t on their radar. I do no see a plan to add this to our Coupons feature in Klaviyo on the upcoming Roadmap. However, I have submitted this feature request to our Product team to be considered as a feature to be added in the future. At this time I do not have a timeline on when this will be considered or released, but I have submitted this feedback to our team.Just putting this info out there for other Shopify merchants as this is a pretty big deal.

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Contributor I
2 months ago
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Contributor I
jayburgerContributor I
asked in Integrations and Reviews
No ratings despite having a review

UPDATE: It updated after about 10 minutes. Hi,I’ve recently installed Klaviyo Reviews on my site but despite having reviews added to products by verified buyers, the star rating is still 0. https://shopannieg.com.au/products/cha-cha-linen-lounge-setIs this a bug? If so when can this be fixed? 

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Contributor I
2 months ago
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