Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,224 Topics
  • 3,372 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1224 Topics

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Contributor I
ekimuraContributor I
asked in Lists, Segments, and Profiles

Product subscription + location

Hi all!I appreciate any responses to a question I have in relation to how segment tags and lists can be linked.  My goals is to send emails based upon a set of preferences specified and collected in one subscription form.  (equipmentsurpluslist.com/alert)I would like to automatically send listings of products within specified area of search once they are listed to the site. Can this be done using Klaviyo?  Thanks in advance!Eric   

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Contributor I
2 years ago
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Contributor I
callycosmeticsContributor I
asked in Lists, Segments, and Profiles

HELP cant see my profiles in lists

Hi thereI have recently opened up a klayvio account to begin setting up my email marketing campaigns however im little bamboozled in the fact that i have around 20 contacts that have subscribed to my newsletter as i have not opened the website yet but the profiles seem to show in klayvio profiles section and not in any of the lists or segments section.This has confused me as i would expect them to migrate automatically ive looked all round the software but i keep coming back to i may have to upload manually but surely that can not be the solution? Help on this would be really appreciated.ThanksLance 

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David To
Community Manager
2 years ago
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Active Contributor III
Andrew.WaltersActive Contributor III
asked in Lists, Segments, and Profiles

Will shoppers re-enter this segment after each purchase?

Hi everyone, I’m somewhat new to Klaviyo and I don’t have all the nuances irons out. Please let me know if shoppers will re-enter this segment after each purchase, or, if they enter once and stay there forever.  I appreciate your help! AW

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Active Contributor III
2 years ago
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Contributor I
JonathanContributor I
asked in Lists, Segments, and Profiles

Issue segment filter

Hello everyone,i create a segment based on the people who clicked on a specific link, the problem is that our link is not a URL link but a mailto link(email link). Is it possible to track this link which is not a url ?Thank you in advance for your answer  

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caroline
2 years ago
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Contributor I
DikshitContributor I
asked in Lists, Segments, and Profiles

Delete a profile via API

Hey is there a way to delete a profile via an API call ?i am able to unsubscribe the profile from the list but i still dont know how to delete the user profile. and the api page doesnt give me any information regarding that part.  

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D
Contributor I
1 month ago
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Contributor I
Jason1333Contributor I
asked in Lists, Segments, and Profiles

Issues with Sign up form and List

Hi Guys! I’m quite new to using klaviyo, I am having issues with the emails not showing up on a list even though that list is connected to the sign up form where we get the emails to opt-in into for the flow. So they show up on the sign up form but not on the list and they do not receive the flow. Does anyone know how to fix this?

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Dov
2 years ago
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Contributor I
GadgeTekkContributor I
asked in Lists, Segments, and Profiles

Email Confirmation Not Sending / Profiles Not Added to Newsletter List

I’ve been working all day to setup my new Klaviyo account. I’ve been working through the Shopify & Klaviyo Onboarding checklist. I’ve completed the steps for Shopify integration (verified the JS scripts for site and product tracking are in place). I’ve browsed my site with a profile and see metrics. I’ve created an embedded subscription form that’s pointed to my Newsletter list. However, when I test email signups, these subscribers are automatically added as consented profiles and I never first receive the email confirmation to opt-in. Further, these profiles are not added to the Newsletter list.I have configured a custom sending domain and validated emails can be sent by sending previews of some of the email templates.I’ve checked my Newsletter list settings and I have double opt-in turned on. Can someone please look at my account and help me resolve this?

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cassy.lee
2 years ago
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Contributor II
homesweethomebakeryContributor II
asked in Lists, Segments, and Profiles

How to manually add a profile?

I’m trying to manually add a customer’s information / profile and there is no “add email” like there is on the suppression list.  How would I go about doing this?  I should be able to manually go in and enter the name and email address of the person who wants to receive our emails.  Help?

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Klaviyo Employee
2 years ago
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Contributor I
LoonsContributor I
asked in Lists, Segments, and Profiles

How to get Shopify language Data to Segment List?

We want to use klaviyo for sending newsletter. Currently our shopify store has 2 languages, french and english. Customers and subscribers are added in a klaviyo list automatically, however there is no language information...?Inside shopify, there are filters to segment customer into different language lists, but this data doesnt seem to get transfered to klaviyo…? We need to somehow get the language information for each customer/subscriber in order to send them newsletter in the correct language… How can this be done? What is the easiest method to achieve this?We are using shopify native multi language feature, but will also be adding a language addon to better control/manage translations. We would be using one of the addon that officially support the native shopify language feature here : https://apps.shopify.com/collections/apps-for-store-languagesAny recommendations? Would one of these allow us to more easily get the language data in shopify?

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Drazdauskas
Contributor III
4 months ago
HushBuddy
Contributor I
HushBuddyContributor I
asked in Lists, Segments, and Profiles

Redacted Subscribers?

Hi,Apologies if this is already on the forum somewhere...I’ve searched “redacted” and none of the articles seem to share this issue…I’ve set up our first automation in Klaviyo and we are successfully “live” and gaining new subscribers.However, I see multiple entries of this type in my Subscriber List:redacted.99b65a0a-7adf-4be3-8271-fafaadeb76a2@example.comMy thoughts are this...they are either “tests” that we performed prior to going live (I removed multiple test emails and profiles from the database prior to going live), or maybe they are bots? Or something else?Having them in the list is messing with the analytics, and I’d like to know what they are and how to remove them if possible.Thank you for any help you may be able to offer!Ed

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David To
Community Manager
7 months ago
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Contributor I
modernmuaContributor I
asked in Lists, Segments, and Profiles

How to bulk re-subscribe manually supressed profiles (CSV available)

I have mistakingly added a few profiles which shouldnt have been suppressed manually via a CSV, how do i undo this? I have added a new segment to identify these circa 7500 profiles however I am unable to find where I can upload this csv to “re-subscribe” these people.I have emailed supportm and await responseMany thanks

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stephen.trumble
Community Manager
1 year ago
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Contributor I
slimakltdContributor I
asked in Lists, Segments, and Profiles

How do I add existing Subscribers to a list?

Hey everyone,I’m brand new to Klaviyo and have just added it to my store, which is due to launch this week. I already have 3000 people who’ve signed up on the shopify coming soon page to be notfiied about our launch, but I cannot seem to work out how to add those existing subscribers into a Klaviyo list.Can anyone help/advise?Thanks!Ben

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retention
Partner - Platinum
2 years ago
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Contributor I
efergusonContributor I
asked in Lists, Segments, and Profiles

How to segment with Shopify order tags?

I am trying to create a segment of users who have a specific tag on their order. I am using the shopify app “Order Tagger” to tag my orders, and I would like to create segments with these tags. See below my attempt at creating this list.When I create this sement, there is only one user in the list. I have hundred of users that have this specific tag. Here is is screen shot of a few of these users that have these tags. 

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Dov
2 years ago
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Contributor I
Sandra BMContributor I
asked in Lists, Segments, and Profiles

How can I add Custom Properties to Profiles that are older than the Klaviyo integration

Hi Community,I’m struggling with custom Properties. Maybe it’s to obvious to find? Would be nice if someone can give me an idea.Situation: We use Shopify for 4 months and Klaviyo Integration since couple of days.I want Klaviyo to add the customers first purchase date as profile property enrichment. This works like a charm for contacts who placed orders after Klaviyo was integrated into shopify. I want to add that custom profile property to all Klaviyo profiles that we collected before the Klaviyo integration and here i’m stuck. I don’t know how to specify the contacts, nor how to get the date and write it to the profile.Any help appreciated.Thanks in advance.

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S
Contributor I
2 years ago
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Contributor I
ToccaraContributor I
asked in Lists, Segments, and Profiles

Can I segment profiles by size or color variants?

Hi, Curious if anyone has segmented profiles by color or size variants of products purchased? For example, we have a baby clothing brand. We want to track who purchases clothing in size 3 - 6 months so we can remarket 6 - 12 month clothing to them in another 3 months. I know I can segment by products, but can I segment profiles down by variants, like color and size?

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David To
Community Manager
7 months ago
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Contributor I
bard95Contributor I
asked in Lists, Segments, and Profiles

How to segment new buyer but not based on number of orders?

Hello, would you mind helping me out please.I am trying to setup flow which segments my customers into NEW buyers, 2nd time (but not in one buying cycle) buyers and 3+My question is, what would be the best way to segment NEW  buyer but not based on number of orders because he can buy something from my upsell page and it would make him 2nd time buyer, but it's actually new customer to which I want send related content.On the other hand, if person comes back to me after 30 days and buys again, he is 2nd time buyer, but not same as the person above.How can I segment those two types of buyers so they can recieve related message from me?Thank you in advance

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Klaviyo Employee
2 years ago
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Contributor I
johnphysioContributor I
asked in Lists, Segments, and Profiles

DATA TYPE : TEXT & LIST - How and when should I use it?

How and When to use the DATA TYPE: TEXT and LIST?

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retention
Partner - Platinum
2 years ago
Jennifer
Contributor I
JenniferContributor I
asked in Lists, Segments, and Profiles

Create segment from property

We have a flow that will include 1,000+ SKUs for people who buy specific made to order (MTO) products. (Due to the variants around our product line, we cannot simply categorize these in the back end of Woo and we have had to manually enter these 1,000+ SKUs as triggers into this flow.)Anyway, customers will receive an email that their product has shipped once one of those SKUs has been triggered.Can we add/update a customer’s property after they receive that email to somehow link it with a segment?Our goal is to be able to use that segment to trigger all MTO flows going forward. If we can do this, then this would help us avoid manually entering in a second time these 1,000+ SKUs to create that segment, which is what we’d like to avoid if possible. 

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Klaviyo Employee
2 years ago
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Contributor I
expertmuslimContributor I
asked in Lists, Segments, and Profiles

I'm facing issues non showing up of shopify product and image when design Browse Abandonment Flows template

I'm facing issues non showing up of shopify product and image when design Browse Abandonment Flows template.. Have successfully link my shopify with my paid klaviyo account and when designing flows template like browse abandonment flowsThats what its show up to me instead of showing up my shopify product Pls i need help and guide on how to fixed it..’ every solution is welcome, thanks alot all

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Klaviyo Employee
2 years ago
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Contributor I
Mike_HakopyanContributor I
asked in Lists, Segments, and Profiles

How can I add old contacts to my new list?

Hi,We have a client who we plan on setting up on Klaviyo for email marketing.  Our client has a contact list of over 70k people from his previous business.  He’d like to use that list for his new business email marketing.  What’s the best approach to email and ask the old list of contacts to join the new list?  We obviously don’t want to spam these people but we do want to be able to reach them and ask them to sign up if they wish.We’ve thought about snail mail, and the client’s not into that idea.  We appreciate some guidance and best practices on this. Thank you.

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MikeH
Problem Solver II
2 years ago
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Contributor I
BF123456789Contributor I
asked in Lists, Segments, and Profiles

How do you delete customers out of my account?

I’ve read the help files on this and it refers to going to Account → Settings → Profile Maintenance.However, under “Remove profiles”, there is nothing under “Select an option”. If I just click “Delete People”, then it takes me to the account page where it says how man profiles I have… However I legally need to delete them. I cannot figure out how to make them go away if the process in the help docs doesn’t work.Any advce?

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B
Contributor I
2 years ago
F
Contributor I
fodboldpakkerContributor I
asked in Lists, Segments, and Profiles

List segments don't work

Hi, I have difficulties managing the list segments. For testing purposes I have also made two similar list, with exactly same rules, but they show different amount of users in it. and i have NOT set any date range in the segment, but havde chosen “over all time”I have made a costum property called “Favorite Club”.Many users have written there Favorite club when they have signed up, and I have also tried manual important a lot of users, also with a column called Favoritclub. For example this list:https://i.postimg.cc/FRGj9XzQ/favorit-club-list.jpg  But when I import it dont work correctly. It simple only add some of the users correctly, but not all. very strange.Anyone experience similar problems? 

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David To
Community Manager
2 years ago
K
Contributor I
KapGContributor I
asked in Lists, Segments, and Profiles

People don't get add to my Newsletter list

Hey,everyone gets added to my Klaviyo Profiles List but for some reason not to my Newsletter list. I already tried to turn off the opt-in feature but it didn’t work. Does my shopify store need to be public to everyone in order to work? I’m currently in the testing phase.

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Dov
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Lists, Segments, and Profiles

How to collect customer existing birthday?

Hi there,I have a website and I want to collect my customer Birthday Date which customer already exists in my Klaviyo Account.Can anyone help me out from this?Thank You.

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C
Contributor I
1 year ago
E
Contributor I
elenioContributor I
asked in Lists, Segments, and Profiles

exclude domain from getting emails

Hi there,we are new the Klaviyo yeah.just looked through the predefined lists and saw a lot of @marketplace.amazon.com emails which have been imported, but don't have double opt-in. how can I make sure those ppl don't get a email?we are switching from DRIP to Klaviyo and want to start with a fresh install :) Elenio

2
E
Contributor I
2 years ago

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