Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,388 Topics
  • 3,937 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1388 Topics

R
Contributor I
RecoContributor I
asked in Lists, Segments, and Profiles

Recharge and Klaviyo integration

Hi, where would i report issues with the recharge/klaviyo integration? It’s incorrectly reporting that 95% of my current product subscribers have 0 active subscriptions in the custom property ‘rc_active_subscription_count’

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R
Contributor I
2 years ago
A
Contributor II
applauseContributor II
asked in Lists, Segments, and Profiles

Can I receive notifications when people sign up for a form?

Can I receive notifications when people sign up for any form?If so, please let me know how to set it up.Thanks!

5
J
Contributor I
1 year ago
D
Contributor I
devQuestionsContributor I
asked in Lists, Segments, and Profiles

Unable to retrieve List using V2 api

Does anyone know why using the v2 api to retrieve a particular list return a “List not Found Error” but using the v1 api returns the list in question?Example Curls V2 curl does not workcurl --request GET \ --url 'https://a.klaviyo.com/api/v2/list/LIST_ID?api_key=PRIVATE_KEY' \ --header 'Accept: application/json'V1 curl workscurl --request GET \ --url 'https://a.klaviyo.com/api/v1/list/LIST_ID?api_key=PRIVATE_KEY' \ --header 'Accept: application/json'

3
David To
Klaviyo Employee
2 years ago
P
Contributor II
PieceCraftLoveContributor II
posted in Lists, Segments, and Profiles

Transition to Klaviyo - Email Wording

I am moving my customer list from my current email provider over to Klaviyo and I need some wording (catchy title and email copy) for how to:notify current engaged customers that the provider is changing (nothing will really change for them) re-engage customers who were moved to “transactional” status due to a glitch between Shopify and my old provider (they haven’t heard from me in a while BUT they are likely repeat customers) re-engage customers who may have unsubscribed on my old provider but still show as subscribed on their Shopify account.The problem is I have data from Shopify which has 6800 subscribers, data from my old provider which is FEWER because of that glitch and now, data from the Shopify to Klaviyo import (which is lower than both of the other numbers for some weird reason).  I don’t want to send an email to the list that imported over from Shopify and then have a massive number of people unsubscribe and get flagged as SPAM or something. Can anyone help me with this? 

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P
Contributor II
2 years ago
M
Active Contributor II
MichaelActive Contributor II
asked in Lists, Segments, and Profiles

Klaviyo + Shopify tag integration

Hi!I’m trying to figure out how to export a list from Klaviyo into Shopify in order to tag the customers. I know I can do it the reverse way into Klaviyo.Is it possible to do it in reverse?For example, I’m trying to update all the profiles in my Shopify customer list with the custom field from a klaviyo segment: Tag: Club level = MemberIf I do this as a csv and import it into Shopify it just makes new customers without updating the current ones. Thanks,Michael

3
M
Active Contributor II
2 years ago
JustJassy
Contributor I
JustJassyContributor I
asked in Lists, Segments, and Profiles

Using Revenue Hunt Recommendation in a Klaviyo Email

Hello,Currently, my client is using “Revenue Hunt” in his brand. So he has this form/test integrated in his website. After filling out the form, Revenue Hunt will then suggest 3 products that are fit to the liking/preferences of the person. We would like to incorporate these 3 suggested items in a flow. So, everytime the person fills out the form, he will enter our flow. First email of the flow will then contain these 3 suggested items. How do I do that? Is there a certain coding that I need to do? Also I made sure that his Shopify Account and Revenue Hunt account is integrated. Thank you in advance!

3
Taylor Tarpley
Community Manager
2 years ago
Joh M.
Contributor I
Joh M.Contributor I
asked in Lists, Segments, and Profiles

Sparkloop using "is empty"

Hi, has anyone tried using sparkloop? How do you create the segment to only include customers with the RH_REFLINK? Not sure whether the “no value” from this article https://support.sparkloop.app/pre-launch-checklist is equivalent to RH_REFLINK “not set”. Appreciate any thoughts. 

2
Joh M.
Contributor I
2 years ago
S
Contributor I
Sales@AHBContributor I
asked in Lists, Segments, and Profiles

Creating a Metric for Product Reviews

Hi,Really hope someone can help with this one!I am trying to create a list or a segment of people who have written Product Reviews on our website so we can email them. How can I define this metric or measure so I can select it to create a list? So it would fall under Someone who has done something - I need to create a measure of the act ofsubmitting a product review...can anyone tell me how this is done? Thanks Sue

1
Dov
2 years ago
G
Contributor I
Giovannihair101Contributor I
asked in Lists, Segments, and Profiles

Syncing contacts to klaviyo

HELLO EVERYONE! I was wondering did anyone know how to sync contacts from shopify to klaviyo?

1
David To
Klaviyo Employee
2 years ago
A
Problem Solver I
aereidProblem Solver I
asked in Lists, Segments, and Profiles

Flow that Stops After Someone Uses Static Coupon Code - Issues

Hi there, I’ve read the help pages on how to add additional filters to a flow so that someone who uses a static coupon code will not receive an email. However, although I have magento2, it doesn’t seem to be pulling in my coupon code correctly. To test that the flow would work, I attempted to create a segment of people who have used this code over all time. Although in Magento I can see that 222 people have used the code, my segment in Klaviyo says there is no one in the segment. I’ve attached a screenshot of my definition below. It matches my coupon code exactly. There is one thing -- this coupon code is generated in the “Cart Rules” section of Magento. Does that affect things?Any help is much appreciated!Thank you,Alex

5
A
Problem Solver I
2 years ago
T
Contributor I
TriArpan.ioContributor I
asked in Lists, Segments, and Profiles

Is it possible to integrate Subscribe to the list from our custom WordPress plugin?

Hello Support,Is it possible to integrate Subscribe to the list from our custom WordPress plugin?Actually, I have integrated it earlier but I have got the email from Klaviyo regarding exposed of the private key,Is there is any way to integrate Subscribe to the list API into our custom WordPress plugin?Thank you in advance 

1
David To
Klaviyo Employee
2 years ago
R
Contributor I
RashmiContributor I
asked in Lists, Segments, and Profiles

Lead Scoring in Klaviyo

Is there a way to score or rank leads in Klaviyo?

3
kaila.lawrence
Community Manager
2 months ago
V
Contributor IV
VijayContributor IV
asked in Lists, Segments, and Profiles

Segmentation not filtering profile

Hi All,I’m new to Kalviyo and exploring things, the lists and segmentation is very easy to understand.I sent a fulfilled order details via http request and it appears in the profile, so im creating a segmentation to filter the customers by the product purchased.JSON sent and successfully showing inside profile as below: { "token": "MY_PUBLIC_API_KEY", "event": "Fulfilled Order", "customer_properties": { "$email": "vijay@email.com", "$name": "Vijay" }, "properties": { "$event_id": "15637", "$value": 225.00, "OrderId": "6334231", "ItemNames": ["Product 1", "Product 2", "Product 3"], "Items": [{ "ProductID": "92", "SKU": "Product1", "ProductName": "Product 1", "Quantity": 1, "ItemPrice": 59, "RowTotal": 59 }, { "ProductID": "93", "SKU": "Product2", "ProductName": "Product 2", "Quantity": 3, "ItemPrice": 39, "RowTotal": 117 }, {

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David To
Klaviyo Employee
2 years ago
M
Active Contributor II
MichaelActive Contributor II
asked in Lists, Segments, and Profiles

Difficulty creating a preferences segment.

 Either everyone qualifies, or no one qualifies.On signup they can click on their preferences which addsa custom property to their profile - receiving emails twice a week, one a week, or once a month.The other option is to choose the content they wish to receive: sales and promotions, new products, blog posts.I'm trying to create a segment of people in the main emailing listwho haven't let us know how frequently they want to receive emailsor the type of emails.If I create the segment saying “Is not set” or contains “xxx” (listing all the possible choices) it’s either empty, or full. Trying to figure out how I can send an email or target the people who haven’t yet updated their preferences as it’s important to me to improve our open rates (which are slipping).

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M
Active Contributor II
2 years ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Lists, Segments, and Profiles

Cart Checkout Started, But Have Not Purchased Segment

I want to create a segment, where the user Started a Checkout with Product X, but never purchased product X. I then can use this segment to market them on Facebook and Send strategic Emails to push them over the edge into purchasing the product. Can you tell me if this Segment definition is correct? In the example MKSensation Xtreme and MKSENSATIONX are the same product.  

3
S
Contributor I
2 years ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Lists, Segments, and Profiles

Opt-In Confirmed or Welcome Series for Discount and Freebies?

Hi all, I’m getting Klaviyo set up. I have a discount code and some free downloads for people who opt-in to my newsletter (via Shopify). I’m wondering what is best - do a redirect to the store where I have the welcome page with their discount code and download links - or to have that as part of the welcome emails? Would they get the welcome email instantly so they could use the discount code? Maybe it’s best to do a redirect so they come back to the store to use the discount code?Thanks!

4
Dov
2 years ago
A
Contributor I
Athletes UnlimitedContributor I
asked in Lists, Segments, and Profiles

Recurring Email - Exclude Already Received

Hello -I need some clarification on if the flow is set up correctly to EXCLUDE anyone who has already received a specific email? 

1
Dov
2 years ago
B
Contributor I
brighterimageContributor I
asked in Lists, Segments, and Profiles

Street Address not in new API?

Hello All:We are using a WordPress plugin to import new leads into Klaviyo. The plugin developer says that the new API does not include a field for Street Address. If this is true, are there plans to include it in the future? We would like for our forms to fill out all corresponding fields available in Klaviyo.

1
David To
Klaviyo Employee
2 years ago
E
Contributor I
ERINPFJContributor I
asked in Lists, Segments, and Profiles

Getting a blank page when I try to create a new list

I’m trying to upload a ,CSV file of email addresses to create a new list. I’ve done this four or five times before as we attempt to grow our email address list. I can navigate to the “Lists & Segments > Create” page, but when I click on the left hand box that says “List”, Klaviyo just takes me to a blank page!  I have rebooted the computer, cleared the cache, logged out, restarted Safari, and even tried from a different computer. Nothing works. At this point, Klaviyo is unusable to me since I can’t even access my lists of hundreds of names. What am I doing wrong? Please help!

1
Dov
2 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

How can I delete a custom property?

Can’t seem to find any information related to this; how do I delete a custom property? I don’t mean removing the property from someone’s profile; I’m talking about deleting the property itself. I thought removing it from all the profiles that show it would automatically delete it, but apparently that’s not the case.Thanks, -oo

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M
Contributor I
1 year ago
L
Contributor I
Louise1Contributor I
asked in Lists, Segments, and Profiles

Trying to create an un engaged segment for a sunset flow - Need clarification please

Howdy,  Folks, I need your help! Firstly, I need help as I am trying to create a master list - I wanting to take all current lists and create one master list.What is the best way to go about this?  Secondly, I’m a trying to create an un engaged segment for a sunset flow although when trying to add multiple lists, the number of members is obviously too low. Something is making the resulted number of members incorrect. If I create the same segment and only enter one list, the number of members is correct by assumption as I cross referenced the list count to the segment count.Can anyone shed some light towards the problem I am facing?Can I create a segment from multiple lists to begin with? This is the guild I followed >https://help.klaviyo.com/hc/en-us/articles/360017518492-Creating-a-Sunset-Flow Looking forward to your reply :) 

2
julie.accardo
Community Manager
2 years ago
H
Contributor I
hellocaliContributor I
asked in Lists, Segments, and Profiles

Customer Tag not back populating in flow

Hi,I created a tag  on Shopify called Wholesale for customers who’ve been approved as our wholesale customers. Then, I created a segment on Klaviyo called Wholesale for customers that contain the tag “Wholesale” on Shopify.  And then I created a an email Flow to send a welcome email to any customers who is added to the Wholesale segment. For visualization purposes: Shopify Customer Tag:  WholesaleKlaviyo Segment:  Wholesale (anyone who contains the tag Wholesale on Shopify)Klaviyo Email Flow:  Anyone added to Wholesale segment receives email For some reason, my customers are not being added to the Klaviyo segment. I used the back-populate flow command, and there are no time-delays.  Wondering if I’m missing something?  Is there a common issue here?

1
Dov
2 years ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Lists, Segments, and Profiles

Product Feeds Major Bug with Shopify

I think I found a major bug with the Product Feeds and the Shopify integration. For the life of me, I’ve been trying to figure out why the product feeds were only showing a few products and not displaying the correct best sellers. Well after some testing and experimenting, I think Klaviyo only displays products in the product fee that have a Track Quantity checked (See attached). My store is primarily a virtual good store where I sell digital downloads, so the only product showing are products where I deliver a serial number via a list, which I do track inventory in this case.  I’m new to Klaviyo and although I love the new features, as an engineer, I’ve found quite a few major bugs with this software that I wasn’t expecting given the high price I pay per month. Can anyone verify this?   

10
N
Active Contributor I
1 month ago
M
Contributor I
MVHeatherContributor I
asked in Lists, Segments, and Profiles

Best way to consolidate custom properties

What is the best way to consolidate custom properties? We have 3 different properties set for the same purpose (signing up for a particular segment of our list).Example:One previous ESP property is set as a tag Another previous ESP property is set as a AB custom property New subscribers with Klaviyo have XY custom property. This is the one we would want the other two to “populate.”They all mean the same thing, but it’s cumbersome setting up segments for them because you have to include all of the options. It would also be cleaner to have everyone with the same customer properties overall.I realize a CVS export/import is probably the way to go, but I’m not sure exactly how to do that in this case.Thanks!

1
David To
Klaviyo Employee
2 years ago
A
Contributor II
AuburnFuryContributor II
asked in Lists, Segments, and Profiles

Creating a Segment & Flow For Shopify Account Signup

We recently switched platforms from Magento to Shopify, and at the same time we moved from MailChimp to Klaviyo.Now that we have the ability for customer account creation on Shopify, we’d like to email our newsletter list and incentivize them to create an account on our website.The ideal flow would be:Email customers that are in our newsletter list and have NOT signed up for an account on our website. Emailed customer goes to our website and creates an account. Email is triggered that gives them the sign-up incentive.I’m running into a couple of issues. The main one is that there doesn’t seem to be any property that sees if a Shopify account does/does not exist. It seems that this would need to exist for my follow-up email to be triggered - even if I were to manually tag customers with existing accounts to remove them from my segment, that wouldn’t solve how to trigger the follow-up.How would you solve this? Does it require creating a custom property via API or am I overthinking it?

3
A
Contributor II
2 years ago

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