Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,390 Topics
  • 3,933 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1390 Topics

D
Contributor III
DarleenWContributor III
asked in Lists, Segments, and Profiles

suppressed are only suppressed for email? - how to unsubscribe from email and SMS?

When suppressing  email subscribers -is only email is supporessed?If they have consented to SMS - they will still receive SMS?When removing SMS subscribers due to not engaging - this must be done manually?Thanks

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D
Contributor III
2 years ago
3
Contributor I
3000month2021Contributor I
asked in Lists, Segments, and Profiles

How Do I Identify Where My Subscribers Are Coming From in My List?

 1. Since users can't be tagged when you fill the sign up form.  How do you recommend us to segment new sign ups who sign up through Klaviyo form?We tried to create a list for one form but we don't prefer that because we don't want to have too many lists.  2. For users who sign up through the form of shopify theme.- will they be tagged when they are added to the list? how will we know those are from the theme form?3. Similarly, how will we know which sign up users join through other referral app? (i.e. automizely)

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
benedictpayotContributor I
asked in Lists, Segments, and Profiles

Adding an Array of values to a Profile Property

Hi everyone!I’m currently experimenting for an upcoming Oktoberfest Sale that we’re going to have this weekend.What I wanted to achieve was to be able to pass multiple values to a single Profile property.I have product blocks that showcases our products where subscribers can vote to show their interest.Let’s say my property is Products Interested in for Oktoberfest Sale and it should be able to accept single/multiple values depending on the subscribers response like:Profile 1: Products Interested in for Oktoberfest Sale: CremeProfile 2: Products Interested in for Oktoberfest Sale: Creme, Shampoo, MaskI was able to achieve it by following this guide. However, I wanted to allow the profile property I’m updating to accept multiple values and not just one.I’ve tried it with the current setup and the data is just being overwritten to the most recent selection.Is what I’m trying to do achievable using links to update profile properties? If so, how do I do it? I can’t seem to find any resourc

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
HomeofthemallContributor I
asked in Lists, Segments, and Profiles

My email flow won't work

Hi all, I have set up an email flow but it’s working. Can I ask- When I set up a “list” do I need to add a tag? So that when I do the flow I can also select the same tag? The emails are filtering through from my website to the correct list. The email flow is triggered by the list and has a tag But the only thing I can see that might be stopping it is: There was no tag on the “list” set up…. Could it be this stopping my email flow? ThanksJ

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stephen.trumble
Community Manager
2 years ago
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Contributor I
crystalsqContributor I
asked in Lists, Segments, and Profiles

Best practice when migrating customer profiles

Hey!My brand has started running a multi national business and we’re looking to migrate some of our existing customers in our list to a different account under one email address. And during exporting the customer’s information to be migrated, there’s so many metrics to choose from and we’re not entirely sure what’s the best practice to migrate customer’s information fully into another account. 

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Taylor Tarpley
Community Manager
2 years ago
K
Contributor I
KONZUKContributor I
asked in Lists, Segments, and Profiles

Segmenting Wholesale Customers (Shopify)

Hello.We already use Klaviyo to segment retail customers. Is there a way to segment the Stores we sell to? Currently if they purchase through Shopify they are lumped into existing lists. Is there possibly a way to have tagged as wholesale customers flow into a Wholesale segment or list? We’d also love to use Klaviyo as a form of CRM where we are tracking last order dates from Stores. Is this possible? Thanks!  

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K
Contributor I
2 years ago
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Contributor II
travisl1212Contributor II
asked in Lists, Segments, and Profiles

How do you add someone to a Klaviyo list after they have placed an order using WooCommerce?

Hello, I would like to do the following;once the customer place order and completed the checkout all of that information from woocommerce checkout form will go to klaviyo list there is a field in there that I wanted to use to sort the entire listingsMay I know how can I do this in klaviyo? Appreciate all of the help! Thanks!

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nikitavaidya
Klaviyo Employee
2 years ago
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Contributor I
OhanaContributor I
asked in Lists, Segments, and Profiles

Automatically move profile to different list on user action in email

Hi there, I am currently trying to sort the profiles into different list based on their language.So far so good but there might be a few mistakes with the sorting.I’d like to add an action (button, link, whatever..) in my email that proposes the user to be moved from the list of language A to the list of language B and thus be removed from list of language A.I’d like to perform those actions automatically without having to manually exporting and reimporting to or deleting from lists.Ay suggestions for that? Thanks a lot :)

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S
Contributor I
2 years ago
O
Active Contributor I
orilehaviActive Contributor I
asked in Lists, Segments, and Profiles

Segment based on Filled Out Lead Ad before Placing an Order

hi there! i was trying to create a segment that will include people who placed orders but only after they have filled out a facebook lead ad, and I couldn’t figure out how to create the condition - that the order was only after the ad when I create the segment...any ideas? Thank you 

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Dov
2 years ago
J
Contributor II
jocallierContributor II
asked in Lists, Segments, and Profiles

Web feed with different personalized products per profile

Hello.I’m looking to send personalized products recommendations to subscribers using dynamic blocs.The product recommendations will be a JSON feed from another system.I was wondering if I could use a web feed with products per profile. Is there a specific structure that I should follow ?Or maybe there’s another way to import individual recommendations into a customer profile ? Thanks !

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Dov
2 years ago
JustJassy
Contributor I
JustJassyContributor I
posted in Lists, Segments, and Profiles

What Are the Different Ways You're Accumulating Email Addresses?

Hello!Would like to ask what are your different ways in accumulating email addresses. Hope you can share with me :)Thank you!

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I
Contributor II
2 years ago
J
Contributor I
Jake F.Contributor I
asked in Lists, Segments, and Profiles

Bulk Delete Audience Stuck?

I tried to bulk delete through profile maintenance but I am stuck with a progress bar at 0%. How can I make bulk delete work?

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J
Contributor I
2 years ago
H
Contributor I
hometasteContributor I
asked in Lists, Segments, and Profiles

The subscriber name in email is wrong

Hi, klaviyoI would like to ask why my subscriber name is wrong when we send the email to them? Her registration name is Kehui Pang. However, the email we send to them stated “Maiserah” ? May I know what happened and how to solve this?  

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Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
azzaContributor I
asked in Lists, Segments, and Profiles

[Shopify] When is a List Created from an Abandoned Cart Email?

Hi, This might sound dumb, but at what point does Klaviyo collect the email for abandoned cart lists? *using shopify if that matters Thanks 

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alex.hong
2 years ago
R
Contributor I
rupamContributor I
asked in Lists, Segments, and Profiles

add more than 100 members in list using restAPI

I am using node.js using axios Post restApi :"method":"post","url":"https://a.klaviyo.com/api/v2/list/xcghc/members?api_key=pk_xxxxxxx" successfully added less than 100 members but can’t add more than 100 members.Please let me know how to add around 600 members. 

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stephen.trumble
Community Manager
2 years ago
A
AcornsAndTwigsNew Member
asked in Lists, Segments, and Profiles

Recover Deleted List/Segment?

I just accidentally deleted an important list or segment (not sure which type it was) and now my flow isn’t going to work. I created the list/segment a while back and don’t remember how to set it up.It’s for people that opt in to my store footer and or are coming from Etsy for a coupon code. Is there a way to recover it or recreate it? Thanks!

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Dov
2 years ago
I
Contributor II
I3NETContributor II
asked in Lists, Segments, and Profiles

Automate property update of an email list feeding form my database server every time

What we are thinking to put into operation, if it is possible using Klaviyo is automate teh update of email list We have created previously in Klaviyo. We want Kaviyo to call a URL on our server from time to time in which it would be delivered email list data in JSON or CSV format so that Klaviyo updates the properties associated with every email.We wanted a straightforward and simple way so as not to overcomplicate with the API. We do not know if this is possible.Something similar to as if you periodically upload new CSV of contacts but in a periodic and automated way to keep Klaviyo's list updated with that of our database on our server It would also be useful if from our server we can call from time to time a URL that we define in Klaviyo and the emails will be passed in CSV or JSON format for Klaviyo to update or add to its email listSorry my english, thank you in advance

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David To
Klaviyo Employee
2 years ago
M
Contributor I
mette@livsglaederContributor I
asked in Lists, Segments, and Profiles

Will manually uploaded contact to a list overrule unsubscription?

Hi thereI’m running a campaign on social media to collect e-mail-adresses for my company’s newsletter. I have set up flows in Klaviyo so I can just import a file of contacts to a list and a welcome e-mail will be sent. My plan was to upload a the same growing list of contacts every day, counting on Klaviyo to differentiate between new contacts on my list and contacts, that were added the first time a week ago (and therefore had already received a welcome email).But now I have run into a problem: Some of the contacts (of course!) unsubscribe from the list after having received the welcome email. How do I make sure I do not resend e-mails to them when I keep on uploading the same, growing list?The contacts agree to receive e-mail marketing from our company, so the file I upload has an email consent column. Hope you can help me out!

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M
Contributor I
2 years ago
V
Contributor I
VIAJIYUContributor I
asked in Lists, Segments, and Profiles

Syncing Klaviyo with Google Contacts

Hi We are new to Klayvio and CRM and Email management- we have previously used Google contacts + YAMM (yet another mail merge) to email clients. We use Tags in Google contacts to manage segments  (location, vip etc). Any advice for importing these contacts here? Sam 

1
alex.hong
2 years ago
C
Contributor I
CBWContributor I
asked in Lists, Segments, and Profiles

If you delete a list will a segment off of this list also get deleted?

If you create a segment from a list and then delete the list does it delete the newly created segment profiles, as well?

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David To
Klaviyo Employee
2 years ago
F
Contributor I
FlorBizContributor I
asked in Lists, Segments, and Profiles

I have 798 Profiles but can send Campaign to 198, Why?

I am new to Klaviyo and haven’t export all my list since I want to go little by little until I understand the Platform, I choose all the list I have Profiles to send a Campaign, but I can send to only 198, I have only 3 profiles Suppressed so I know is not that, why is not showing all the profiles in List? and if is because they are not on a list, how I get them in a list. Thanks.

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stephen.trumble
Community Manager
2 years ago
M
Contributor I
michael_clarityContributor I
asked in Lists, Segments, and Profiles

Shopify Customers not showing up in Klaviyo Profiles / Integration not working

Hey guys, I have an extremely weird issue with the Klaviyo integration on one of my Shopify stores - it simply won’t work.  I have done this the exact same way for other stores before and also double and triple checked the following / tried these things: double opt-in is disabled on the Shopify level double opt-in is disabled on the Klaviyo list level collect subscribers (“Subscribe contacts who opt-in via Shopify, such as during checkout or with a Shopify footer form”) setting is enabled and configured correctly, tried pointing them to 2 different lists as well to make sure there’s nothing wrong with one of those either deleting the klaviyo app from shopify and setting up the integration again from scratch Is there something I am forgetting? The issue isn't even that the customers simply aren’t being added to the desired list, they are not even showing up under the “profiles” section in the Klaviyo.  And help is greatly appreciated! Thanks so much in advance!Michael

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stephen.trumble
Community Manager
2 years ago
S
Contributor I
StephlittlesContributor I
asked in Lists, Segments, and Profiles

Importing contacts from one list to another

I’m running an email competition at the moment, using a sign up form. The people that sign up are going into a list, which I will use to select a winner.Once the competition is over, I’d like to import the people from that list into my main mailing list. Is the best way to do that by downloading the profiles as a csv and re-uploading into my main list? If so, how do I ensure all profiles are GDPR compliant? I have some profiles that say true or false next to ‘Accepts marketing’ but others are left blank. Help!

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Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
ShaliaContributor I
asked in Lists, Segments, and Profiles

Recover deleted list

Hi, I have accidentally deleted my main list and I am freaking out.  Is there anyway to recover this list please? EDIT: I managed to re-create it using profile properties so I’m calmer now.  I still have the question on how to recover deleted lists if this happens in future?

2
David To
Klaviyo Employee
2 years ago
E
Contributor I
ejvfscribblerContributor I
posted in Lists, Segments, and Profiles

Using segments to build bigger segments

When creating segments, you can include lists, but you cannot include other segments as segmentation criteria.Why not? Other ESPs and CRM tools do offer this feature, and it is very helpful.Why is it very helpful? I’ll give you an example:Let’s say you want to create a segment that includes:Everybody in a certain list;  Everybody who last logged in to your website less than 90 days ago, AND who is opted in; OR Everybody who last opened an email from you less than 90 days ago.If you have pre-built segments for:“everybody who last logged in to your website less than 90 days ago, AND who is opted in; and“everybody who last opened an email from you less than 90 days ago”, every time you want to use these segments to create other groups, you can just use these pre-made segments as inclusion criteria, rather than having to select and combine a range of properties every single time you want to create a similar, but not identical segment. This functionality would save time, and it would also r

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E
Contributor I
2 years ago

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