Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,231 Topics
- 3,390 Replies
I have a main list including contacts with a tag « english » (anglophone people). Someone speaking french has been mistakenly tagged with english. I would like to remove the tag so that he can stay within the main list and receive our emails in french. I don’t see an option anywhere. The only thing I’m able to do would be to plain simple delete the contact and manually re-add it to the main list, without the tag. It’s not optimal though, is there any other way to simply remove the tag to that contact? Thanks for your help!
Am desperately seeking help please!We have two Shopify stores. one for customers in N America (US) and one for all others (UK). We have a Klaviyo instance attached to each Shopify store. We synced the profiles from our legacy Mailchimp instance to both Klaviyo instances.The primary list is now associated with the UK store. But what I want to do it to make sure that any contacts that are positively identified as US or Canada-based are activated in the US list and all others in the UK list.I have even created an xls with all the 30,000 odd profiles on it to help me identify which profiles should be on which list.If anyone can help me get this tidied up I would be hugely grateful.Thank you.Michael
Hello,I want to run a giveaway with a subscribe form to build my email list.But I would also like my existing newsletter subscribers to have the chance to enter the giveaway. Is there a way where existing subscribers can enter without having to confirm email etc… all over again? thanks
Hi, My first post here on the community forum. I’m wanting to understand what I need to do to structure a button on a Klaviyo email put the contact clicking on the button onto a new list.What I’m trying to do is make it on an email where a contact can click on the button if they want to receive another flow that contains a certain educational sequence that we offer.However, I don’t see where I can configure the button (on the flow email editor) to either place a tag (which I could use to initiate the new flow) or put the contact on the list for the other flow.A developer told me it was possible by having a custom property be added to the url of the link that the button clicks to.Any ideas how I might structure this?Thanks!Will
Hi there,Is there a way to e.g. access the segment of a visitor coming from an email in our CMS to personalise content?Initially I had thought of e.g. adding segment data as url parameters to links in Klaviyo emails, which we can then use in the CMS. Is it possible to access segments as template tokens in email design so visitors to our site arrive at parameterised URLs?Thanks,Matt
My client wants to create a list of people who want to opt out of our Mother’s Day promotions because 2020 was not a good year for aging parents. From this list they want to offer a separate sale the weekend of Mother’s Day. What I am not sure of is how to build the pop up or whatever to get people to put in their name and email without it becoming a nightmare. Should I do it as a preference connected to the list? If so, exactly how do I link to it in the mailer itself? Sorry if I sound dumb, I have spent two days trying to figure this out and I am perplexed.
Hey guys, We recently switched from Mailchimp to Klaviyo. We have a list of about 54k subscribers, with around 11k unengaged (from Mailchimp). I exported a CSV of the unengaged segment and added it to the suppression tab in the profiles section. However, when I look at the Newsletter (which they were all a part of), the number is exactly the same. Does supressing them not remove them from the main list? Am I doing something wrong? The active subscribers number has been updated.
I currently manage a client account of ~3K subscribers. There are 1K unengaged subscribers the client wanted me to delete, not suppress. I went ahead and first suppressed the contacts, and then deleted them.However when I log back into the account, the number of active profiles is still the same.Am I misunderstanding what exactly the active profiles are?Essentially, the client wants to reduce the active emailable profiles in the billing section since 1/3 of his list is unengaged.However when I log into the billing section, it still shows the same number of billable profiles. Am I doing something wrong?
I’ve setup integration between the Bluepark ecommerce platform, it was a simple case of adding the API key for Klaviyo into my Bluepark account and the data started flowing. Great!I now have 1000+ profiles in my Klaviyo account, but a big fat 0 in any of my lists. Also, there doesn’t seem to be any “consent status” in any of the profiles. It seems that a profile has been created for anybody who entered their email as part of the checkout process.I have 2 questionsHow do I work out which of the customers are happy to accept email marketing? (this is a question in my Bluepark checkout, but I’m not sure where it shows in Klaviyo)How do I move these customers into my newsletter list automatically?Thanks!
Hey,everyone gets added to my Klaviyo Profiles List but for some reason not to my Newsletter list. I already tried to turn off the opt-in feature but it didn’t work. Does my shopify store need to be public to everyone in order to work? I’m currently in the testing phase.
I am trying to create a segment of users who have a specific tag on their order. I am using the shopify app “Order Tagger” to tag my orders, and I would like to create segments with these tags. See below my attempt at creating this list.When I create this sement, there is only one user in the list. I have hundred of users that have this specific tag. Here is is screen shot of a few of these users that have these tags.
Hi Guys! I’m quite new to using klaviyo, I am having issues with the emails not showing up on a list even though that list is connected to the sign up form where we get the emails to opt-in into for the flow. So they show up on the sign up form but not on the list and they do not receive the flow. Does anyone know how to fix this?
Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the
I uploaded my Aweber list of 343 opted-in people into Klaviyo. When I check my Master List it shows all 343 were imported; however, only 221 show in the Master List.In addition, my Profile List shows 234 active profiles.Where are the other 122 people from my imported Master List?I am confused.
Hi there,I am wanting to send an email to one person on my database through Klaviyo.I have followed all the steps found here: https://help.klaviyo.com/hc/en-us/articles/115005246328-How-to-Email-a-Single-Person-Using-KlaviyoFor some reason I cannot send the email - I edit and get it all ready but it only allows me to ‘save’ the email and not actually send. When I save it, the email is put in the ‘Scheduled’ section of the persons profile messages. From here, I am not able to delete or send or schedule the message? Its driving me crazy, please help!
I wanted to know if it is possible to assign a score to the user during the process of a flow. This process would serve me to segment the hottest users versus the coldest ones, in order to swgment them and offer them purchase offers. I would also like to know if this score, once the segment has been created and set as the initial trigger of a new flow, will allow me to send new emails.
Hi there, Hope you are well and safe. I have recently synced Shopify with Klaviyo by following the instructions found online. Within the integrations> Shopify section I have clicked the option “Subscribe contacts who opt-in via Shopify, such as during checkout or with a Shopify footer form. Please see below:With this option clicked, I would expect to have any new subscriber who signs-up through the Shopify footer form automatically added on my Newsletter list. However, it does not seem to be the case. I have tested with a testing account and the email address that I use to sign-up on Shopify goes straight on to the Profiles section in Klaviyo but it does not get automatically added on the Newsletter list. I have been reading on these forums and it seems that the most common reason why this happen is having double opt-in enabled. I can confirm this is not my case because I have selected single opt-in for testing purposes.I have also read that for those people who use a 3rd party Shop
I’ve set up the integration with our Shopify site, and created a Newsletter Signup page using the Klaviyo forms. When I tested the form, I saw that the email was added to the Newletter list in Klaviyo, but is not showing up in Shopify.Shoppers who join the mailing list are added in both places (I know Klaviyo pulls that data).Does the form not propagate to Shopify along with Klaviyo?We want to make sure both email lists are in sync, since we use them for different purposes. I can’t tell if unsubscribers are pushed to Shopify either. Is that the case?
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.