Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,232 Topics
  • 3,393 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1232 Topics

D
Contributor I
discoveryhealthylivingContributor I
asked in Lists, Segments, and Profiles

How to Add Segments to Newsletter

We integrated Klaviyo through BigCommerce so our contacts were automatically added to Klaviyo. However, it didn’t create a single list/newsletter with the contacts, rather Klaviyo automatically created segments for the contacts. We DO want to have a main newsletter list with all contacts. How do we keep the current segments (which Klaviyo autogenerated) but ALSO have those contacts in our newsletter list?

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Bobi N.
Partner - Platinum
7 months ago
M
Contributor I
MayabyanymeansContributor I
asked in Lists, Segments, and Profiles

About Segmenting Your Triggers For Flows

Good afternoon!I was mapping out a flow for my business and I was wondering if you can segment your triggers so that emails and sms only get sent to people who have looked at a specific product? For example, I have two products on my website and I’m setting up an abandoned cart flow. How can I make sure that the emails/texts sent out are sent out based on the product that they viewed? If they didn’t view product 2, I don’t want them to get promotions on product 2, because they looked at product 1 if that makes sense.

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Spark Bridge Digital LLC
Partner - Gold
7 months ago
L
Contributor I
L'atelier SuisseContributor I
asked in Lists, Segments, and Profiles

Sending Contacts Back to Shopify

Hello, I have a simple question but I don’t know if it’s possible or not. Is it possible to ask Klaviyo to import automatically our new clients email base from Shopify? Thanks a lot. Adrien.

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David To
Klaviyo Employee
7 months ago
M
Contributor I
meamedozContributor I
asked in Lists, Segments, and Profiles

Can't Active On Site Tracking with Shopify Studio Theme

Hey everyone. I’m new with Klaviyo. So the thing is I integrated Klaviyo with my store and when I check on site tracking on Integrations page, it says that it’s enabled. I added on site metric to profiles and signed up on my Shopify store then I checked Klaviyo it don’t show the on site metric even when I’m on site. Same for product viewed metric. Because of these 2 not working, I can’t activate added to cart metric. I don’t understand what’s wrong. 

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David To
Klaviyo Employee
7 months ago
M
Contributor I
micaiahwebbContributor I
asked in Lists, Segments, and Profiles

Separate Lists for Different Buttons (Shopify)

Hey all,  Our site has two different subscription lists - one for Members and one general Newsletter. The Newsletter form is in the website footer while the Member signup is on its own page. I’d like to figure out how to separate the two so the subscribers go to their correct lists. Right now they’re all going to the Newsletter list which isn’t correct.Thanks!

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David To
Klaviyo Employee
7 months ago
B
Contributor I
blakecandleContributor I
asked in Lists, Segments, and Profiles

Shopify POS Vs Shopify Web Lists/Flow

We own a retail store and we use the same Shopify account to manage our retail store and online store. Is there a way to automatically separate lists based on if they came via POS vs online? We could add the customer at checkout on POS and capture their information. We have a pop up on our site that captures emails as well. Thank you

1
David To
Klaviyo Employee
6 months ago
K
Contributor III
krmqContributor III
asked in Lists, Segments, and Profiles

Can I send email campaigns to Marketing=False Profiles if they engage (open/click) on my flow which will trigger if they're Marketing=False profile?

Hi, I plan to set up a flow with 1 email for people who did not check the box for marketing in shopify checkout.So these would be profiles that have Marketing = False.I'm curious, if they click the email that my new flow would send, will they be considered an Engaged profile (e.g. will be included in my 90-Day Engaged segment for people who opened/clicked my email in the last 90 days)?Because that's my goal, to send email campaigns to Maketing=Flase profiles.Thanks for your help!

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David To
Klaviyo Employee
6 months ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Lists, Segments, and Profiles

I lost half of the people when I added an extra definition...

I was creating a "customers" segment. For the first time, I just gave a "fulfilled order at least once over all time" and created the segment. I had around 4.5k people in it.The second time, I went to update the definition. I added an extra definition called "Person is not suppressed" to remove the suppressed people.Then I updated the segment.Shockingly, now I only have 2.5k people showing. Does that mean 2K of my customers are suppressed with email, or am I missing out on anything?Thanks in advance :)  

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ebusiness pros
Partner - Silver
6 months ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Lists, Segments, and Profiles

I want to create a flow that contains people whose emails are not suppressed and are not going through any flows

I want to create a flow that contains people whose emails are not suppressed and are not going through any flows. How do I do that?

1
David To
Klaviyo Employee
7 months ago
rollout
Contributor II
rolloutContributor II
asked in Lists, Segments, and Profiles

Double opt-in - IP Block check

Hi there!I’m hoping someone can shed some light into an odd behaviour I’m seeing.Adding subscribers to a list using the /profile-subscription-bulk-create-jobs endpoint is working partially if we make the request on a machine locally or an AWS lambda, but not on a long running node server hosted on heroku.By partially I mean that we get the 202 acknowledgement, but do not see any double opt-in confirmation emails issued.If I supply a profile id which should have had a double opt in email sent, would it be possible to confirm whether the IP address matching the API request was indeed blocked?Thanks!Ismael 

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David To
Klaviyo Employee
7 months ago
B
Contributor I
BasilContributor I
asked in Lists, Segments, and Profiles

segment merge

Hey, got a technical question on segments!I have a 30 day engaged segment and a first time buyer segment.I want to email those who fit the criteria for both.Do I have to create a separate segment with that criteria,Or is there a way to email the profiles that exist in both of these segments, while excluding the profiles that live in just one of the two?It's kinda pointless to ask since creating a new segment would work just fine... I'm just curious to know.

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Kylie W
Partner - Silver
7 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to Determine Profiles previously unsubscribed but now subscribed

When sending campaigns I use segments including what customer has doneUnsubscribed zero timesover all time and Marked Email as Spamzero timesover all timeHowever this will exlcude customers who have resubscribed after unsubscribing. How can I include these profiles? ThanksSean

1
KatherineB
Partner - Platinum
7 months ago
F
Contributor II
Funky2021Contributor II
asked in Lists, Segments, and Profiles

Reviewing Lists & Segments: Questions

Hi. I am reviewing my lists and flows and as a beginner, it’s throwing up some questions. I wonder if someone can help please?I have created a segment ‘Unengaged had 10 emails’ This has given me a little more than 6000 people on itI want to remarket to these with a discount offer with those not replying being moved to a ‘To be surpessed’ list (For me to then add to the main surpressed list by upload)Would I be best creating a campaign for this and targetting the unengeaged list? and then maybe a flow ? But what would the flow look like?Feeling a bit dim :-)Thanks

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Kylie W
Partner - Silver
7 months ago
S
Contributor I
SionaWardContributor I
asked in Lists, Segments, and Profiles

List export

Hi, is there a way of exporting last placed order date from with a list export?

1
In the Inbox
Partner - Platinum
7 months ago
B
Contributor I
Brad DoContributor I
asked in Lists, Segments, and Profiles

How to Track Unique Purchases for One Profile?

Hey Community, Looking for some assistance on how to best sort my profile data if I’m an event company. I know who is buying from my manifests but I want to be able to know which events a particular profile has attended. Currently when I upload a list of attendees, it’ll purge the existing profile emails which doesn’t help me identify which events this profile has attended.  Thanks for any help!

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Omar
Partner - Platinum
7 months ago
R
Contributor I
RC99Contributor I
asked in Lists, Segments, and Profiles

Contacts were synced, now they show as Not Accepting Marketing

We worked with a Klayvio rep to sync our Shopify and pull in our mailing list. Once that happened, there was an issue with some people getting a confirmation of subscription, even though they had been subscribed for months. We were told this was a glitch because of the double opt in/single opt in information between Shopify and Klayvio, and they apologized.Now that I’m in our account, it says we have 4,000 profiles and 2 suppressed profiles. When we exported from Mailchimp prior to syncing with Klayvio, we had a total of ~3600; about ~2400 subscribed, ~50 cleaned, ~100 unsubscribed, and the rest non-subscribed. I was told the reason why there were more in total is because Klayvio scrapes more data. That’s not the issue.The issue is that it seems very clear that the designation each profile has had in Mailchimp has not carried over. Our newsletter list is pulling in ~300, and it appears that thousands of people that were previously opted in now show an opt out. And even of the ones who

1
David To
Klaviyo Employee
7 months ago
Chris Milham
Partner
Chris MilhamPartner
asked in Lists, Segments, and Profiles

Can the number of items shown on the Lists & Segments page be changed?

Wondering if there’s some way to change the default number of items shown on the Lists & Segments page? Currently it’s stuck at 10.I have a lot of segments (and presently also a lot of lists while I’m tidying up the account I’m working on).I’m *constantly* having to click “Next” or “Page X”.There’s no indication of how many pages there are. And no links to jump to a specific page. It’s not the best UX I’m having here!I’m aware of the search, but that’s not always practical (e.g., I can’t always remember the segment names!). Having a full picture of the lists and/or segments in the account makes cut & paste and screenshots easier to do, which is helpful for my records and sometimes for reporting.And this is somewhat frustrating when I have a monitor in profile orientation, and could easily see all items on the screen at once, but only 10 items can be shown at a time.I’ve looked through the help, and searched here, but can’t find anything about whether it’s possible to change the

1
Omar
Partner - Platinum
7 months ago
P
Contributor I
PaulDContributor I
asked in Lists, Segments, and Profiles

Notification when someone joins a segment

How can i get a notification email once a customers gets picked up by a segment set? 

1
Bobi N.
Partner - Platinum
6 months ago
M
Contributor I
MathieubContributor I
asked in Lists, Segments, and Profiles

How to export churn risk data?

We would like to export our master list with the churn risk of all the emails at a certain moment and do that let’s say in a year. I can’t find the right way to do that. 

1
Taylor Tarpley
Community Manager
7 months ago
H
Contributor I
himeContributor I
posted in Lists, Segments, and Profiles

Can not send test email

You have reached your daily limit for test messagesPlease try again tomorrow. I have tried to send test emails several days, but everyday i received these emails but i can send 0 emails

1
David To
Klaviyo Employee
6 months ago
D
Contributor I
DreaContributor I
asked in Lists, Segments, and Profiles

Klaviyo doesn't segment based on Stripe products?

I got Klaviyo to automate emails to our customers. All our sales are on Stripe, but I’m finding that Klaviyo hardly syncs with Stripe at all, most importantly it doesn’t seem to be able to tell which product our customers purchased. Is this true? How do we segment email followup based on products from STRIPE. 

1
David To
Klaviyo Employee
6 months ago
D
Contributor I
DermaSwiss ProfessionalContributor I
posted in Lists, Segments, and Profiles

Lead Scoring

it would be great to be able to qualify leads according to some actions in Klaviyo

1
David To
Klaviyo Employee
6 months ago
A
Contributor I
ArminT77Contributor I
asked in Lists, Segments, and Profiles

Language in list setting missing

Hello,i want to setup a list and change to language “German”.But i can`t not find the language pulldown menue in the list settings. Whats did i wrong?

1
David To
Klaviyo Employee
6 months ago
M
Contributor I
MelissaContributor I
asked in Lists, Segments, and Profiles

Uploading customers with CSV file doesn't add to list

Hi, I accidentally deleted all of my profiles on Klaviyo so I’m manually uploading the contacts I have from my Shopify store. I created an audience list in Klaviyo, and exported all my email subscribers from Shopify into a CSV file. I seemed to uploaded the CSV file successfully, after amending any errors it highlighted to me, but the customers have not populated in the list. You can see in the screenshot it shows the contacts have been successfully added to my list, but there are 0 members in my list. The spreadsheet has 664 customers. 

1
David To
Klaviyo Employee
6 months ago
M
Contributor I
MarcelmmwContributor I
asked in Lists, Segments, and Profiles

no marketing possible because no opt in

Hello,I would like to start with Klaviyo and have installed the app at Shopify for this purpose. Now all customer profiles are imported to klaviyo. Now I have the problem that I can't send anyone a marketing mail because Klaviyo incorrectly assumes the following for all customers: "Provided Email without opting in to email marketing". That's wrong. I used another newsletter program for this, which then caught up with the opting in subscription in retrospect. How can I change this in Klaviyo for all customers that I can send them marketing mails? Best regards Marcel :)

1
David To
Klaviyo Employee
6 months ago

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