Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,388 Topics
  • 3,939 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1388 Topics

F
Contributor I
Fly4FoodContributor I
asked in Lists, Segments, and Profiles

Segment - Not Is Not On Any List

Trying to create a segment of people not on a list.  We have 5 different lists so the “Is Someone In or Not in a List” will not work as you have to select a list so it will show everyone in the other lists as well.  Thanks!

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F
Contributor I
2 years ago
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Contributor II
DermacareContributor II
asked in Lists, Segments, and Profiles

Can a contact be "active" but also suppressed?

hi - Can a contact be on the active profile as well as suppressed list? Thanks

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David To
Klaviyo Employee
2 years ago
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Contributor I
MartynSaundersContributor I
asked in Lists, Segments, and Profiles

How to Exclude Employees and Admins from Analytics?

Do you guys exclude yourself and other employees from the analytics?Is there a setting for this? If so any pros and cons? 

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kaila.lawrence
Community Manager
2 months ago
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Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

Looking for clarification on profiles

Hi folks,I’m pretty new to this, but I’m working with a business owner to get their email marketing up and running. I’m charging them the cost of their account per month while I’m learning. I’m trying to clarify some stuff about profiles, lists and account cost. For some context:They’ve not done any email marketing for some time. As far as I can tell they’ve had  a newsletter signup form but never sent one. They currently send abandoned cart emails via BigCommerce. They have about 9000 active profiles in total, but just under a thousand subscribers in BigCommerce. There are also a couple of hundred profiles who have entered the newsletter segment in Klaviyo, but I haven’t proceeded with setting up Klaviyo signup forms yet - it looks like these are folks who have placed orders and consented to newsletters during checkout.I really want to try and reduce the number of profiles we’re charged for, but I’m not sure if I can since I don’t have any information on people who have unsubscribed (

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Dov
2 years ago
D
Contributor II
DermacareContributor II
asked in Lists, Segments, and Profiles

2 lists created after integration with Magento and Mailchimp

Hi - We are new to Klaviyo and are just setting it up, have integrated with our Magento store as well as Mailchimp. There are now 2 lists created in Klaviyo - one from Mailchimp and the other named as the default Newsletter which is syncing from Magento.However, Mailchimp has not been synced with our store for about a year so there may be issues with unsubscribed contacts not synced between the 3 platforms. We have been using Mailchimp to send newsletters without the store sync.This would make the Mailchimp list up to date with the contacts who have unsubscribed, but not our Magento store.We have some questions:How can we make sure we will not be contacting anyone who has opted out from any list?Should we merger the 2 lists to create a Master list?The default Newsletter list is much larger than the Mailchimp list - is there a reason for this?Should we delete all lists or the account and start again so we have a clean contact listThank you in advance.

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julie.accardo
Community Manager
2 years ago
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Contributor IV
Scott SContributor IV
asked in Lists, Segments, and Profiles

Segment Not Updating

Trying to update a segment and it is just perpetually stuck at .1 percent. Nothing happens even If I refresh and try again. Any ideas as to why this would occur?  

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David To
Klaviyo Employee
2 years ago
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Contributor I
Nico JFPContributor I
asked in Lists, Segments, and Profiles

How to undo a CSV contact/profile import?

Hi everyone! I just imported a contact list from our previous ESP using a CSV file, and then realised I incorrectly mapped some data, selecting data type “String” instead of “List” or “Date”. Is there anyway to revert this? Or undo the import and import again?

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N
Contributor I
2 years ago
H
Contributor I
HibaContributor I
asked in Lists, Segments, and Profiles

Trying to upload a list (CSV) and keep getting error message: "Duplicate Headers"

Hi all, Strange because I have done this many times before, but I am attempting to upload a list and it keeps saying “duplicate headers” when there are no duplicate headers. I have tried with different files and I keep getting the same message. Has anyone had this happen before? I only have three columns (First Name, Last Name and Email. When I try to copy and paste, I get the same message and when I try to remove the header altogether, I still get the same message. Any help appreciated. 

3
Dov
2 years ago
D
Contributor I
dre.w.Contributor I
asked in Lists, Segments, and Profiles

Can you trigger welcome series to new website subscribers?

Hello :-)I have a subscription website and wanting to know if I can connect klaviyo to my website? As newpeople subscribe to my website, could that action trigger a welcome series through Klaviyo?

1
marissanunez
2 years ago
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Contributor II
Funky2021Contributor II
asked in Lists, Segments, and Profiles

After Supressing Profiles - What to do?

HiFollwed the help in Klaviyo to create an unengaged segment. I then moved these profiles to Supressed profiles.After doing this I noticed around 500 profiles out of the 10,000 are still in the unengaged segment. I repeated the supress action but they are still there. Why would this be and what do I do about it please?Thanks

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F
Contributor II
2 years ago
D
Contributor I
dslaContributor I
asked in Lists, Segments, and Profiles

Segment condition pulling wrong customers

I’m trying to create a segment for the Garden collection on my store. When I create the segment, it incorrectly classifies people that purchased a non-garden product and no one that purchased a garden product. Yes, I double checked the tags and collections on my store.

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marissanunez
2 years ago
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Contributor I
JohnBienContributor I
asked in Lists, Segments, and Profiles

Segments not capturing correct users

Hello I'm trying to create a list of people who haven't bought  in the last 30 days or more but no Mather what condition I set that don't see to work and show me profile from yesterday, o from 31days how did buy, i don't understand if I'm just not understanding the conditions, but I have tried everything that makes sense and everything  that doesn't make sense too I attached the conditions that I have tried and the profiles that they show me that clearly don't mach the criteria   for example those definitions/ condotions get me and which they should not be included in the list right? please Help i dont know what to do i have seen videos on you tube, I use the same setting and it just doesnt work,..

1
Dov
2 years ago
D
Contributor I
dslaContributor I
asked in Lists, Segments, and Profiles

Segment Error: "Something went wrong while creating your list"

Getting an error when I try to create a segment  

1
Dov
2 years ago
F
Contributor II
Funky2021Contributor II
asked in Lists, Segments, and Profiles

Active emailable subscribers help

Hi,My account shows 18,620 subscribers but my plan is only for 10,500. Does this mean that I can only send to up to the 10,500 and I am not contacting the addtional at all, or are my mails going to various subscribers out of the total number?Or do I need to upgrade to mail the total number of subscribers?Hope this makes sense?Thanks

1
Dov
2 years ago
E
Contributor I
Emily FContributor I
asked in Lists, Segments, and Profiles

If I change list name will it impact associated flows and forms?

I would like to update one of the list names in Klaviyo. However I have several website forms that connect this this site and also some flows. Will those still work if I change the name? Or will I have to go in and reconnect/update the forms and flows to relink to the new list name?Thank you!

1
Dov
2 years ago
D
Contributor I
DianaM.Contributor I
asked in Lists, Segments, and Profiles

How can I make sure waitlist subscribers receive an email even if they've unsubscribed from the newsletter?

Hi all! I’m trying to figure what the best approach is to ensure that folks who subscribe to a waitlist campaign are notified, even if they decide to unsubscribe from our newsletter. Is there some sort of workaround to ensure that consent remains for one list, but is revoked for the general newsletter?

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Dov
2 years ago
A
Anonymous
asked in Lists, Segments, and Profiles

Easiest Way to Do Analysis of Campaign by Customer List?

Hello,I ran a campaign for memorial day and would like to do some analysis on the results. Specifically, what which customer acquisition channel were most likely to open/click this campaign.My customers came from a few channels, each are on their own Klaviyo list:Website Pop-up Blog post CTA Giveaway/contest ...etc Basically, what I want to know is how customers in list A differed with their open/click rate compared to list B and C. What is the best way to accomplish this?I know I could manually export emails on the lists, and emails that interacted with a campaign, then do the analysis in Excel…but is there an easy way to do this in Klaviyo?Thanks!

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kaila.lawrence
Community Manager
2 months ago
A
Anonymous
asked in Lists, Segments, and Profiles

Updating a profile property or create profile property step in a flow when the profile property doesn't exist yet?

I’m creating a flow where I want to update a profile property after a purchase has occurred. However, for most of the profiles, this property doesn’t exist yet. Should I use the ‘update profile property’ action or ‘create new property’ action? If I create a new property each time the flow is triggered, will it create duplicate properties for people who enter the flow multiple times? 

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W
Problem Solver II
2 years ago
K
Contributor I
kate_activetruthContributor I
asked in Lists, Segments, and Profiles

Profile Suppressions

I’m trying to clean up our profiles/segments/subscribers and wondering if I suppress profiles manually, can they still resubscribe at a later date if they choose to? 

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David To
Klaviyo Employee
2 years ago
S
Contributor I
sagagronqvistContributor I
asked in Lists, Segments, and Profiles

SMS List to segmenation with only opt-in

So we finally managed to migrate our SMS CSV-file from attentive to Klaviyo with both opt-in and opt-out using boolean data type. Now when I try to create a segment for only those opted in, it adds everyone! Is there a way to view how many are opt-in vs opt-out? And what could we be doing wrong?

2
S
Contributor I
2 years ago
M
Contributor I
MGGContributor I
asked in Lists, Segments, and Profiles

Will a Shopify Customer Registration Form Unsuppress a Profile?

Hi, will a customer registration through the Account/Register form on Shopify unsuppress a profile? We had a customer who was suppressed and signed up to create an account on our site and they didn’t get an email for a special product drop.  Looked at their profile and saw their account was still suppressed.  Not sure if I need to change a setting or if it’s not possible. According to this help article it says a supported 3rd party form will unsuppress it, but not sure if the Account/Registor form in Shopify counts as that.  https://help.klaviyo.com/hc/en-us/articles/115005078267-Guide-to-Unsubscribes-in-Klaviyo#when-someone-unsubscribes-and-re-subscribes8 It is important to note that an unsubscribed, and thus suppressed, profile will need to resubscribe either via a Klaviyo form or supported 3rd-party form to be unsuppressed. If you manually upload their profile information again or they resubscribe to a list via another source, such as a Facebook lead ad or some 3rd-party form tools,

1
David To
Klaviyo Employee
2 years ago
H
Contributor IV
HPBContributor IV
asked in Lists, Segments, and Profiles

Newsletter list growth issue?

Hi, I just noticed that our newsletter slowed down considerably. In the picture below, you can see that the woocomerce section stopped getting us subscriptions. Do you have any ideas what it means or how it happens? Is there a way to fix it? For information, no changes has been made on the site. Thanks for the help!   

3
David To
Klaviyo Employee
2 years ago
C
Contributor I
courtney_cornerContributor I
asked in Lists, Segments, and Profiles

How To Separate First Time vs. Repeat Purchasers - Recharge

We have both subscription and non-subscription products, but I want to report how much revenue from first-time purchasers is coming from Klaviyo flows.  We’ve integrated both Shopify and Recharge to Klaviyo, but any help articles I’ve read about this are above my head technically speaking, with lots of code so I am not sure if they’re in the right direction or if there’s a simpler solution.Does anyone know how this is possible? Thank you in advance! Courtney

2
Jakub
Partner - Silver
1 year ago
J
Contributor I
JeeptashaContributor I
asked in Lists, Segments, and Profiles

Importing email opt from app experience

Hello. I would like to create a master list of our app users. I would like new users to receive our onboarding flow. However, I also have older users that I’d like to add to the list but do not want them to receive the onboarding. Is there a way to add both groups to one master user list and suppress older users from receiving the onboarding? 

3
David To
Klaviyo Employee
2 years ago
G
Contributor I
guptaanjali538Contributor I
asked in Lists, Segments, and Profiles

Integrate shopify customer signup form with klaviyo

Hello Klaviyo I need to integrate when user signup it will integrate with klaviyo list and after customer signup and if logged in it will show only message that you are already signup with the collection Is there any possiblity to do this

1
julie.accardo
Community Manager
2 years ago

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