Marketing

I wanted to delete one of my flows from my Shopify website since it was causing inconvenience for my customers. But even though I deleted the flow on Klaviyo 12 hours ago, it's still visible on my website. Why is this happening, and how can I completely remove it from my Shopify website? Even though I deleted it from Klaviyo, it's still visible on my Shopify site.

Hi to everyone, Please can someone help me. I have tried several times to create a text-only email and I keep getting this error when I try save the email. Why is this happening and how can I get past this to save my email?  PS - This email is in a flow. Warm regards,Rox

Hello. I just integrated Klaviyo with Shopify. I am just exploring and find it out really good. I am having problem with the flow for new subscriber. I already create the flow. But when i tested by put my mail on the form pop up di don’t receive any email of Thank you for subscribing or Discount as programmed in the flow. Could someone help me with that

When i attempt to crop an image and click SAVE the cropped version doesn’t save.Any ideas why this would be as it makes adding images redundant unless you crop them outside of Klaviyo which defeats the purpose of the feature?Attached is a screenshot of before and after saving...  

Hi all! Looking for some help with our Welcome Series. We have our sign-up set up so that new customers can select three different ages, and then the Welcome Series flow they receive is based off of the ages they are looking to purchase for. Therefore, we have 3 current Welcome Series (Baby, Toddler, and Elementary age). If a customer selects all 3 (or even 2) of the ages, they receive the Welcome Series in both age groups, and therefore are placed in 2+ Welcome Series flows and receive duplicates of everything.  I’ve tried adding a flow condition of “What someone has or has not done” → “Received Email” → Flow → Welcome Series Baby → Zero Times over all time, and then duplicated the condition again to take out the elementary age flow if the flow is meant for toddlers. I’ve repeated this and so forth to each of our designated flows, but am getting no luck.  Is there another way to ensure one person doesn’t get added to all of our other Welcome Series flows? Am I missing something / have

Hello,I created a custom event from the API using a payload similar to this: How do I use ‘grade’ and ‘description’ in an email template?{{ grade }} or {{ event.grade }} or what should it be ?Thank you

I’m hiring someone to fulfill this task for me: “𝐓𝐨 𝐚𝐜𝐡𝐢𝐞𝐯𝐞 𝐚 𝐝𝐲𝐧𝐚𝐦𝐢𝐜 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 𝐟𝐞𝐞𝐝 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐊𝐥𝐚𝐯𝐢𝐲𝐨 𝐞𝐦𝐚𝐢𝐥 𝐭𝐞𝐦𝐩𝐥𝐚𝐭𝐞, 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐞 𝐚𝐧 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 𝐀𝐏𝐈 𝐭𝐨 𝐟𝐞𝐭𝐜𝐡 𝐫𝐞𝐚𝐥-𝐭𝐢𝐦𝐞 𝐜𝐨𝐧𝐭𝐞𝐧𝐭. 𝐔𝐭𝐢𝐥𝐢𝐳𝐞 𝐇𝐓𝐌𝐋 𝐭𝐨 𝐞𝐦𝐛𝐞𝐝 𝐭𝐡𝐞 𝐟𝐞𝐞𝐝 𝐰𝐢𝐭𝐡𝐢𝐧 𝐭𝐡𝐞 𝐭𝐞𝐦𝐩𝐥𝐚𝐭𝐞 𝐝𝐲𝐧𝐚𝐦𝐢𝐜𝐚𝐥𝐥𝐲, 𝐞𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐞𝐦𝐚𝐢𝐥𝐬 𝐝𝐢𝐬𝐩𝐥𝐚𝐲 𝐭𝐡𝐞 𝐥𝐚𝐭𝐞𝐬𝐭 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 𝐩𝐨𝐬𝐭𝐬.” What permissions do they need in Instagram to complete this work? I logged into my Meta Business Suite, and they’ve asked me to grant them access to all of the tasks listed in this photo below. Does this seem right?    

Does anyone know the proper anchor for the symmetry theme? I thought I had it because at one point the notify me button did show on the front end, albeit in the wrong place. Now I can’t get it to work anymore.  Note: No need to rehash the fact that the standard BIS code is only guaranteed for free Shopify themes; get a developer, etc. I know... that’s why I am here to see if anyone else knows what it is. 😀 I’ve installed this a bajillion times in different themes without issue. 

Hello,On our WooCommerce website, we have both guests and registered users who place orders.I’d like to set up a flow to encourage guests to create an account (eg. after their second order). I can’t seem to find any way to distinguish guest users from registered accounts in the data Klaviyo has on our store. Does anyone have an ideas here?Cheers,

Hello,We’ve added a flyout sign up form to our site. The form has several questions, so the height is over the height of a browser window. Is there an option in Klaviyo to add a scrollbar to the form, so the whole form can be accessed? Currently the user cannot see the submit button because the form window does not scroll.

Hi,I have 40 different niches and each niches has specific customers. Now when somebody from (not in the list) outside purchases a product, they are not coming under any niche. For eg I have a Niche nurse and profession as Nurse (In Klaviyo properties) if a person purchase from that particular niche how can I automatically add their profession as Nurse. Could some one help me with that.Thanks in advance

Previously I would've done that by creating a segment as follows:Placed order > where ProductID > equals 12345678It seems the option for ProductID has been removed?

Hey,I created a flow and want it to act like a newsletter. That is, newly added subscribers get only the latest email from thereon and don’t have to start from the first-ever email in the flow. How can I do that?

My account doesn’t show up on the side bar on my iPad so I can not access my account. What can I do to get to my account settings?

Hi,  I am using klaviyo forms to gather website leads and inquiries. Right now we have a flow set up to send an internal alert each time the form is filled out. This is done with the trigger “profile added to list”.  I have run into the issue where if one person (profile) fills out the form more than one time, aka if a lead returns multiple times over their lifespan, the trigger is not able to work multiple times and no alert is sent. How can we have an alert sent each time the form is submitted, regardless if the profile already is a member of the list?Thank you!

I’ve been trying to submit a question to email support and it keeps saying there is a problem try later. I’ve gone out of the form and tried again on a new form - same result...

I can't really show screenshot right now but I will explain to my best ability. I am uploading some email templates on Klaviyo (mostly image-based) which means I have to be cropping and cropping so I can link sections that have to be linked and it has been going smoothly as I have already uploaded about 17 emails already. Now suddenly, when I click on "crop" in the image editor on Klaviyo, it doesn't bring the height and width number adjuster (this is what allows me to select the height of my new cropping) It just gives me certain frames to choose from like 1:1, 16:9, 10:8 I can't adjust the way I want. What kind of bug is this? This has happened before but I just found my way to edit outside of Klaviyo but I can't do that now. Can you fix this?  

Hi there! I need help please. I'm trying to create a segment of our customers who bought backpacks from us between November 25th and 31st but haven't received their orders yet. To give you some context, out of the 300 backpack orders we received, 50 remain unfulfilled. I tried to experiment, figure this out on my own but the results on Klaviyo and Shipstation just don’t match. 

I’m brand new to Klaviyo and I have a Shopify coming soon page that captures email subscribers which i want to trigger a welcome email contains a 10%  coupon code.I’m a little confused how to set this up and test it and have some questions:I have 16 subscribers so far and they are showing under Audience > Profiles however only 2 of these subscribers are showing inside my ‘Newsletter’ list - why is this and how do i put all of them in there? I have created a welcome email template which means the 10% discount but how does the actual code get added to this welcome email. Do i need to put it as text in the template (if so where do i find the code?) or is it somehow pulled into the template automatically? I’m not really sure how this part works. How to I link this particular template and my welcome discount to my new newsletter subscribers list? I have set all these 3 things up can I cannot work out how to associate them all. Any help, guidance and  links that are specific for my use ca

Hi Klaviyo team!i was setting up the added to cart event on one of my stores and when i add the snippet code in product.liquid with my ID, the added to cart doesn’t show in my metrics!i tried adding a product to cart but nothing happened 

I’m using the new flows and trying to set up a flow that triggers a coupon code to be sent (already created within Klaviyo under the Shopify coupon tab) after a customer subscribes to a newsletter.  The flow works without including the coupon code, so the flow is fine.  I follow the instructions to insert a text block in the email within the flow to include {% coupon_code 'NAME_OF_YOUR_COUPON' %} with the name of the coupon there, and the flow won’t allow a test email to be sent because of invalid syntax. Is there a different way to insert the Klaviyo Shopify coupon code into an email flow? This coupon is not used in any campaign.Thanks

Hi all!Let me point out that I am tech-savvy but not a professional.I'm in the process of setting up the DNSs of my domain (hosted in SiteGround) in order to send emails with Klaviyo. I went to create the verification TXT record and all went fine.The issue is with the NS records: in SiteGround there isn’t the option to create them in the DNS editor. I then contacted SiteGround help centre that told me that NameServer records cannot be edited unless I’m moving my hosting somewhere else, nor it is possible to edit them on a subdomain level. They ended up referring me to Klaviyo for alternative solutions.After looking further into the documentation, I opted for the static routing because it doesn’t require NS records, and it is working fine.However, I’d be inclined to prefer the dynamic routing (mainly because suggested by Klaviyo itself).I even tried to create CNAME record with the NS parameters, but obviously to no avail.Is there anyone with an idea on how to work this round?Thanks in a

HelloI am trying to embed a sign-up form on my Shopify home page. Everything seems to be set up. The Klaviyo Onsite Javascript is toggled on. But when I add a new section, there is no Klaviyo Embedded Form option under “Apps” for me to click on (in fact there is nothing in the App section at all). So I can’t add the form ID in. I’m using Debut theme and still setting things up under the free plan if that makes any difference. Thanks for your help.

When I enter an email in the email input box as shown below, will the gmail information be sent to klaviyo? 

Hey I’m looking for a hand setting up a generated coupon codes for a mystery discount. For example a customer receives a 10%,15% and 20% unique discount code in their inbox after signing up. I saw LSKD do this and a few other brands so was wondering if anyone has any pointers to set it up.