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Hi, Unfortunately we changed our working free account into Test Account (was a misunderstanding)As far as we can see now, it's not possible to change it back…? Can anyone help us out?

I’ve recently updated my website to the new Shopify Horizon theme, and after the switch the Featured Review Carousel section is not displaying correctly on mobile. See screenshot.It shows as a much wider image, which in turn widens the website making it difficult to scroll on the home page. 

I am setting up a Post-Purchase Flow and as part of that flow I would like to invite buyers to sign up for my email list. I have already set up a Welcome Flow with a pop-up sign-up form on the website that provides a 15% coupon for signing up. How can I do the same thing but with the invite being included in a post-purchase email. I have reviewed the attached video from Klaviyo which says that one way is to “add an email subscribe link to a flow” but I cannot find any instructions anywhere to do this. Any guidance would be appreciated.Anthony 

Hi everyone,I’ve got a few things to clarify and I hope someone can help me.If my transactional emails are sent from Shopify (order confirmation, refund etc), then is it safe to suppress in Klaviyo all addresses that are NOT subscribed to marketing emails? I have around 1500 emails now, but only 350 actually subscribed to email marketing. All the rest I assume are customers that placed orders but did not subscribe, abandoned checkouts etc.  Linked to the above - in Klaviyo all my flows (attached here) are set up with the following filter: “Person can receive email marketing Because person subscribed” - which means that I can easily suppress all customers that never subscribed, without affecting the flows in any way. And they will still get order confirmation and all such transactional emails because they are being triggered from Shopify and not from Klaviyo. The reason I want to do this is because: My subscription cost grows rapidly as it’s based on the number of active profiles. But o

Is there currently a solution so that dynamic coupons can also be applied for subscriptions in combination with the normal Shopify checkout page? We are using Seal Subscriptions.

Hello everyone! im a game developer and i am making a game for a client that uses klaviyo for subscriptions. now i have handled api requests through unity before but i cannot link it to my account here to see if it works.Here is my code  through Unity that calls a Post request private IEnumerator SendData() { WWWForm form = new WWWForm(); form.AddField("email", emailField.text); // this is the email entered in the UI of the game form.AddField("api_key", "my_api_key_here"); UnityWebRequest www = UnityWebRequest.Post("https://a.klaviyo.com/api/v2/list/{LIST_ID}/subscribe", form); yield return www.SendWebRequest(); if (www.isNetworkError || www.isHttpError) { Debug.Log(www.error); } else { Debug.Log("Registered"); } Debug.Log(emailField.text); }} like this i get a 404 and i dont know if im doing something wrong with the url. to be honest i have tried it with mailchimp since this

I have the default flow “Email Welcome Series with Discount” setup and a customer got a discount code from the welcome email but isn't subscribed to the newsletter, which is the trigger for that email being sent. Why would this have happened?

Hi team, as i am just a beginner with klaviyo, i wanted to test one of your services before upgrading my plan for my hotel management company. we want to create a cart recovery mail flow for users that started checkout , for this reason i wanted to do this as a test first to see if it is working, i setup both web and server gtm container and created klaviyo tag sending the right start checkout and place order events, i checked klaviyo dev tools log and it was working fine showing my activity on the booking engine sending the email address with 202 status code, however when i started with the flow to create a basic one for testing on started checkout ot with test checkout trigger and with and without delays and with no filters i can't see my mail or any mail on the preview of the flow and no mail is added with manual stats. and the flow is firing start checkout or test checkout on the checkout page of it retreiving user mail and sending it to klaviyo. appreciate your support regaridng t

I recently started getting this error:Failed to execute 'setItem' on 'Storage': Setting the value of 'kl-post-identification-sync' exceeded the quota.In the screenshot, kl-post-identification-sync is taking a lot of space. The limit for localstorage is 5000KB and klaviyo is talking 8000KB to store the data. How can I fix this issue? This can affect the usability of the website in places where we use localstorage

Hey everyone,We’re looking to display all items in a person’s cart when they abandon it after adding a product, not just the last product added to cart.In the preview I don’t seem to have access to any events other than Name, ProductID, Categories, ImageURL, Brand, Price, and CompareAtPrice. No ‘extras’ like I see in some YouTube tutorials.When I go into the shopify theme I see the Klaviyo Tracking Code as:<script type="text/javascript"> var _learnq = _learnq || []; var item = { Name: {{ product.title|json }}, ProductID: {{ product.id|json }}, Categories: {{ product.collections|map:'title'|json }}, ImageURL: "https:{{ product.featured_image.src|img_url:'grande' }}", URL: "{{ shop.secure_url }}{{ product.url }}", Brand: {{ product.vendor|json }}, Price: {{ product.price|money|json }}, CompareAtPrice: {{ product.first_available_variant.metafields.shopnet.CompareAtPrice|money|json }} }; _learnq.push(['track', 'Viewed Product', item]); _learnq.push(['trac

I have a few different optin offers and each have their own nurture sequences of emails associated with them. When I send a campaign I want to exclude a person if they’re in any one of many nurture sequence flows. What’s the best way to accomplish this?

I had a user mark one of our emails as spam last September, and was subsequently removed from lists etc. Today, she’s come back onto our site and resubscribed in order to take advantage of a discount code. Problem is, because she’d already marked us as spam, she didn’t receive the email with the discount code in (or it went into her junk) and has had to message us to ask for it. Is there anything I can build into the signup flow which would perform a spam check, and possibly allow the email to get through when someone resubscribes?

Hi to all, I need to make a link to open the pop up form. This will be terms and conditions of my offer in store. I saw the details for the button but I need just to link to the pop up and not click a button. Any help will be much appreciated.

I use hybrid templates as a part of my workflow of uploading emails to klaviyo.I would love to be able to add a universal section to these emails, however this isn’t currently allowed. Universal blocks can be added, however, universal sections do not appear. Also, styles can not be changed in the Klaviyo drag-and-drop builder for Hybrid templates.Can these two features be added to Hybrid templates? 1. Add Universal Sections to Hybrid templates.2. Allow template styling with Hybrid templates.

Hey all,I’m having an issue with date formatting for future dates. Our business is Australian, so we’re after the DD-MM-YYYY format.A bit of background: We have a birthday flow that includes a special offer, valid for 30 days. At the bottom of the email, I’ve included T&Cs which includes the expiration date of their offer. The standard format I’ve used (which works just fine) is: {% today '%m-%d-%Y' as today %} {{ today|days_later:30 }}However, as soon as I try to introduce formatting to have the date show as DD-MM-YYYY all I see is a blank space in my test sends. Below are a few different variations I’ve tried, all with no luck. Does anyone know if it’s possible change the formatting so it makes sense to our customer base? {% today '%m-%d-%Y' as today %} {{ today|days_later:30|date:'%d-%m-%Y' }}{% today '%m-%d-%Y' as today %} {{ today|days_later:30|date:'d-m-Y' }}{% today '%m-%d-%Y' as today %} {{ today|days_later:30|format_date_string|date:'d-m-Y' }}Appreciate any support!Cheers,

This feature is in “beta” and Klaviyo admits there may be bugs...but this would be a pretty big bug.  I set up the “social auto-replies" Instagram integration and set the trigger word to be "launch" (with and without quotes).   The automation trigger is working if someone sends a DM (direct message) with the trigger word, but it is NOT working if they comment with the trigger word (which is the method I would prefer to use). I have confirmed that everything is (or seems to be) configured correctly according to the Klaviyo help doc ( https://help.klaviyo.com/hc/en-us/articles/41741460845339 )  including…Both 'comments' and 'dm' are selected as the listening triggers the Instagram account is a business account; the post in question is not a collab post; the keyword 'launch' is not being used elsewhere in the account; I tested it with 4 *public* Instagram accounts (it won’t work with private IG accounts)Has anyone been able to get this to work when someone COMMENTS the trigger word?  Than

I got an email from them about “Marketing Agent”. I clicked to learn more. It opened a flow like I was creating a new account and at the same time DELETED LITERALLY EVERYTHING I’VE DONE! It set me back to a free account, all of my contacts and flows are gone, their support SUCKS. I have worked with Omniflow and Mailchimp and both were so much better interfaces, better support, nothing like this would have ever happened. WHY do so many people say Klaviyo is the app to use? This is horrible!!

Hello, I am building a product specific replenishment flow. I’m using the Placed Order trigger, with a flow filter of the specific item. Within Klaviyo’s pre-built email in the flow, the dynamic table pulls the data from the most recent order. I want to use the data for the most recent order that includes a specific product. Even if the customer has placed another order in between, I want the replenishment email to show the content based on the order that contained the specific product. How do I do this? Thanks!BB

Hi Klaviyo Community, I need to reset products synced in Klaviyo from Prestashop 8 to make a fresh and clean sync.Content > Products > Items.The issue comes from first product sync using a development site & domain, then, the product image in klaviyo is broke because is calling old & removed development site… I think a good way to solve is doing a reset in klaviyo, but i dont how… or other ways to achieve that are welcome. Thanks.David.

I just created a flow. I also created the corresponding segment. The idea is that all our customers who last ordered from us 180 days ago receive a coupon, and if they still haven’t ordered after 30 days, we send a reminder. I set this up as a flow. However, I only just realized that only customers who are newly added to the segment will receive the email. Now I’ve read that I should create a campaign. How exactly do I set this up? I want only the customers who haven’t received the flow yet to get the email (from the existing segment). I’ve already asked AI, but I’m not getting anywhere. Can anyone help me with this? 🙂 

Hi everyone 👋We’re starting to use WhatsApp  and I’d like to clarify a few best-practice questions around opt-in and consent management. 1️⃣ Existing contactsWhat’s the recommended way to collect WhatsApp consent from contacts already in our Klaviyo base? An email campaign with a wa.me link (prefilled keyword)? Does the opt-in valid without keyword input? An email campaign with an LP with an embedded form? Does that automatically set “WhatsApp Marketing = subscribed” ans transactional? Are there better/approved methods (embedded form, landing page, etc.)? 2️⃣ New customersHow should we collect WhatsApp consent during acquisition? On Shopify checkout, we only have the SMS checkbox - how can we also collect WhatsApp consent there? 3️⃣ Marketing vs. TransactionalWhen someone opts in through a keyword, only the marketing consent is activated. How can we get both Marketing + Transactional opt-ins together (without API if possible)? If API is needed, what’s the recommended approach?

For some reason 2 of my comments on 2 separate forums got hidden. Not sure how to fix that and what’s the reason for that. Can anyone help me with this issue? Who can I contact for support?

Hello, since it’s been a year ago I wonder if any progress has been made on this topic. I’d like to include a sale_price into this block. Is it possible?

I am starting Klaviyo for the first time. I am trying to test out a new flow I created. I uploaded a CSV with dummy profiles (but real internal emails) and set the flow to live. I am not getting any email to the email that was added.  Earlier when I tried to send a test email I didn’t receive anything either. I have followed all the videos and instructions I can find! Help 

Hi!I'm using Woocommerce dynamic coupons and I would like the coupon to be displayed in uppercase in the email I send to subscribers.I tried {% coupon_code 'CouponName'|upper %} , but the coupon is still sent to subscribers in lower case.