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Hi,I'm encountering an issue and could use some assistance. After integrating Klaviyo with Facebook, I'm trying to create a custom audience, but I keep getting the following error message:"We are unable to create your Custom Audience at this time. Please refresh the page or try again later."I've tried refreshing the page and waiting for some time before retrying, but the problem persists. Here are the steps I've already taken to troubleshoot the issue:Refreshed the page and tried again later. Reauthorized the Facebook integration in Klaviyo. Cleared browser cache and cookies. Tried using a different browser. Checked my internet connection. Verified that I have the necessary permissions in both Klaviyo and Facebook.Despite these efforts, I’m still unable to create a custom audience. Has anyone else experienced this issue or have any additional suggestions on what I might be missing? Any help or insights would be greatly appreciated! Note: This is for the first campaign I want to run on

Due to the new Google Consent Mode requirements, I have no choice but to integrate Klaviyo into Shopify using Google Tag Manager.  The Shopify integration does not respect consent mode unfortunately.Most things look easily doable but one part of the integration is confusing meIn Shopify we have no access to checkout code, so cannot hook into the checkout page. How do we get the product data that is in the checkout if I cannot fire any code in the checkout?I have seen a few articles that mention to send the data when the checkout button is clicked.  That would mean we would have to send the data from the cart, is that correct? A potential issue here is being able to enter the checkout when not in the cart - we have a mini-cart that is accessible on all pages.An issue with that approach if it is recommended, is that we cannot identify the customer at that point as a guest would not have entered their email address whilst still in the cart.A little unsure about how to implement this.  Hop

Hi,I have my staging site under password protection. When I try to activate OAuth from Magento 2, I get the error “Klaviyo is unable to connect to Magento Server for OAuth Handshake. Please ensure that both /oauth/token/request and /oauth/token/access are accessible. “Of course the mentioned urls are not accessible because of password protection. How can I pass the username and password for this urls so it is accessible for Klaviyo without removing the password protection from my staging site.I have set “Allow OAuth Access Tokens to be used as standalone Bearer tokens ” to “yes” under store->configuration->Service->OAuth->Consumer settings I am using a test account on Klaviyo to test email templates.

Hey everyone,I’m experiencing something strange at the moment.I’m using this:{{ organization.url|trim_slash }}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey}}To add a button to my cart abandonment emails. However, the cart then includes only the first product. If I have added multiple, the rest of the products are missing from the cart.  Using WooCommerce.btw; It also does not remember the quantity. I had a quantity of two for perfume 756, yet in the cart there is only x1.Anyone have an idea? I’d hate to bother support over this.

Hi,For my newsletter, I would like to add a section with an image, on which I can type text myself. So that we don't have to do this in photoshop. Therefore, I have added a section, with image and text.But now I want to make this whole section clickable. Is this possible? Ofcourse behind the text and the button you can add an URL. But I want this whole section (the whole image) to be be clickable. Any suggetions what else I can try?? Thank you in advance for your help. Julianne 

Hello everyone,I am migrating to Klaviyo and currently building my abandoned cart email template.I am using a block, which uses a product feed “Abandoned_carts_feed”.It appears to be working, however, there is an issue when there are two or more quantities of the same product added to the cart. The price is double, however, there is no indication of the quantity. I cannot find where I can add this the product feed block.Does anyone have any ideas?

I am using php sdk to get lsts but getting 401 , i got access token using oauth and passing access token at place of api key in klviyo object but getting unauthenticated$klaviyo = new KlaviyoAPI(    ACCESS TOKEN(insted of api key),     $num_retries = 3,     $wait_seconds = 3,    $guzzle_options = [],    $user_agent_suffix = "/YOUR_APP_NAME");

Hi everyone !  I hope you are well !  I have a question about the internal notifications in the BO Shopify triggered by the trackers Active on site and Viewed product.  I would like to know the default time window when the action active on site is tracked in Klaviyo it seems to be about 1 h right now. For instance, I renew my session between 2:59 pm and 4:13pm yesterday and any notifications was triggered in the BO klaviyo within this window time : Thanks for your precious help !!! Marion 

Hey Klaviyo Community and Team,I have created an OAuth client in www.klaviyo/com/oauth/client and generated a Client ID and Client Secret and used the same to connect to Klaviyo from my app. But whenever I do so, I am getting the default OAuth 2 logo in the Authorization page and I couldn’t find where I can change this logo to my customized logo. Can anyone help ?The Image Logo here​​ 

Hi, We struggle to find a way to format item price values with comma every three digits (before the float point). For example:10283 → should become 10,283.00 2938449 → should become 2,938,449.00Is there a way to do such format, or is it something can’t be achieved with current django string and float format functions in Klaviyo? knowing that django’s intcomma allows such formatting but apparently the function is not supported in Klaviyo. Thanks,Loai

Is there a way to reduce/edit the bullet point spacing or the paragraph spacing in an email? I dislike how these two don’t match.  

So I just setup the review request flow, and there were about 200+ customers in the “Needs review” section and I decided I’d send about 15 requests a day, that way it wasn’t a whole bunch of reviews all done on one day. I’ve done this for about two days now, and then yesterday (and still today) all it says where there used to be a long list of customers is “No data available”. This is also odd because I can export the CSV and see all 179 customers that are on the “Needs review” list, but it will not load and therefore I can’t click on them and send them the review request. (And yes, I have refreshed/reloaded + waited a day and it is still like this). 

Hi there, we’ve recently had a load of gmail email addresses sign up that are bots.  They never open an email, and the names don’t match the dubious email adddresses. Anyone know where these are coming from? Are they bots, and what benefit do the bots have signing up? S 

HiI’m not seeing any “Placed Order” data since beginning of the month when looking in Klavyio->Analytics->Metrics.We do have orders on a daily basis of course.Does the automatic integration with Klaviyo shows orders only if they were done through an email marketing? or does it suppose to track ALL stores’ orders,regardless where the order originated from? 

Hello, I recently discovered a problem with one of my emails :When the email “n°2” on my flow is sent, the status “Received Email” appears, but when the user opens it, the status “Opened Email” does not appear…The problem only occurs with email “n°2” of my flow, and this email is not considered “Spam”.

Currently the popups I created can be closed either by clicking the little “x” at the top or by clicking/tapping anywhere outside of the popup window.That way I feel like a lot of mobile users accidently close the popup simply by scrolling and tapping through my page at the moment the popup appears. Is there a way to disable this “click off to close it” option and only allowing visitors to close the popup by clicking the little “x”? Thanks!

Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?

Hi, I recently made a minor change to my working popup and added a question. It shows on Safari desktop but not on Chrome. (The teaser shows on chrome and when I click it the popup works but it is no longer appearing after 10% scroll as it did and has been doing for months). It shows on mobile as well - and I have double checked the settings but I must be doing something incorrectly. I didn’t change any settings when I added the question to the form.  Any help or insight is appreciated. Jacqui(xojacqui.com)

I’m new to Klaviyo but not to Wordpress. I was able to add the code to my site, got the pop up working and was able to embed a form on a blog post a few weeks ago.Right now I’m stuck because I’m trying to set up a page with a sign up form. I want to create a QR code that will take people to this page on my website to sign up. But for some reason the embed form isn’t showing when I view the page.I made sure the form was set to everyone, even tried viewing incognito but it’s just not showing. I went back to the blog post I did a few weeks ago that I was able to embed and made sure I was using the same widget. I even made a clone of that sign up form so that I would know it’s all exactly the same. But it won’t show on the page.What am I missing?

Can I pay with PayPal to upgrade my plan?

Hi, bit of a confusing question.I have a replenishment flow set up with a dynamic discount code.I received an order that used one of the dynamic codes but looking at the customers profile events, it shows that they received this email but they never clicked on it. I’m wondering how the customer would have used the code if they never clicked on the email? The flow also shows as having no revenue gained?Can someone explain how this has happened?

Hi - hope someone can help. I suspect I'm making a fairly basic error.I'm attempting to use the klaviyo-api-php library, hosted on GitHub, to add subscribers and update profiles.I've already successfully used the php library to retrieve info on profiles i.e. using $klaviyo->Lists->getListProfiles($list_id, $fields_profile, $filter);However I'm now really stuck when trying to subscribe a profile to list.Error message returned is:"status":400,"code":"invalid","title":"Invalid input.","detail":"The payload provided in the request is invalid.","source":{"pointer":"/data"},"meta":{}}]}I can't figure out how to structure the data in the request $body.I know it needs to be an associative array and have tried various options, but everything I try fails.Below is my $body payload. (list_id removed)I'd be really grateful if anyone could help me structure or format it correctly. I can't see where I'm going wrong!I'd be really grateful for any help. Many thanks$body = array( 'list_id' =>

Hello,  I’ve set up an automated email flow that triggers upon someone joining a specific segment. The segment is then filtered by a profile filter of fulfilling an order within the last 15 days. There is a 14 day time delay, after which a follow-up email is sent out. If I check the preview list on the trigger + filter, everything is correct. When checking the waiting list on the email however, only a few of the emails that should be populating are there. Anyone have a solution for this?  Thanks in advance!

Hi everyone,  I was wondering if anyone could help me? In order to comply with external regulations, one of my clients need to ensure that each customer on their database has their own account on their website. They currently have a list of customers that have different names and the same email address because they’re a family member, friend etc., but I need to segment these people so that we can add them into a flow to send them the email to update their details or create a separate account.  Does anyone know how I could segment these people? I’ve already tried things such as Person’s first name equals 2 but have had no luck so was hoping someone would know if there’s an answer? I want to be able to get around manually uploading a CSV as a list but don’t know whether it’s possible or not?  Thanks!

Hey there Klaviyo community, I’m trying to see how many users we’ve lost to our double-opt-in process through all time. We’re relatively new to Klaviyo. For context, I have set up one sign up form, as well as a “welcome” flow that sends to all new subscribers on the email list. Separately through each aspect, I can see that 31 people have completed the sign up form. However, Only 24 people have received the welcome email flow. Leading me to believe that we lost about 6 people through the double opt-in process. Is there a way to view a list of these “lost” profiles? Because they did not complete the double opt in, I assume they are in my list of profiles, but not on my “All Email Subscribers” List. However, when trying to create a segment, I’m failing to find the right properties to input for Klaviyo to spit out what I want to see. I would love to be able to set up a “follow up” email to these subs, so that I can try to win them back… since I have a feeling they are real people and not