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I’m trying to export a segment of 549 contacts to a CSV file and get this error when I try (screenshot below). I’m a manager on the account so I know I have the permissions to do it. What can I do?  

Hello everyone,I know it might sound kind of basic, but we are building an integration to Klaviyo and was wondering if it was possible for a customer to set “Phone number” as primary key of their Profiles, and that allows having Profiles with no email but phone number…With this in place, I could be able to create a Profile (via API) with just a phone number and no email.Thanks in advance!

I would like to have a campaign’s from and reply-to addresses look like they are coming from our owner. However, I don’t want the actual reply-tos to go to her inbox. Is there a way that it can look like it’s coming from the owner but when someone replies, it actually goes to our general inbox? Also not sure if this is something that could end up being a spam issue down the road. 

Hello All, Would really appreciate some help. Our business is moving away from the Shopify platform on to another platform called Sales Provider Pro (SPP).There is a very basic integration between SPP and Klaviyo and they only send one event to Klaviyo, this being Placed Order and Placed Order Value, which is not a Shopify metric, I think it's the built in Klaviyo one.This metric is not available in the campaign drop down filter.Without all the other Shopify Metrics we're going to be a bit lost. I need a little help and some basic articles or help on how to set this up. 

Hello! I have password page activated in my Prestige Shopify theme so users can leave their email adress in order to get access. The question is that I have that field connected to my klaviyo newsletter. Also in Klaviyo, within my audience settings "Newsletter" I have configured the sending of a validation email that should reach all new subscribers to my newsletter, but that email is not arriving. Could someone give me a cable?Thank you very much!

Hi Klaviyo Community!I am reaching out today to find out if it is possible to trigger a flow based on what URL customers have been active on.I want to trigger a flow with one plain text email everytime customers goes to the FAQ page and then split the flow based on non buyers, checkout started and repeated buyers (segments that I have)This flow would be simple check up with the customers to provide additional customer service. We believe that this type of email should be tested and would like to see if it have any impact on customer retention. I just read this article: If this is logical and works for my query, please add a brief step to step guide as I have basic knowledge of code.Thank you all in advance.I wish you a great day,  Saman

We are planning on changing the organization website and the default sender email address. We are currently using a shared sending domain. If I make these changes, may keep sending campaigns and flows as regular or do I have wait for a while?

Hi, Klaviyo community! First-time poster, long-time fan of the platform. Running into a problem with some flow functionality that I’m hoping is just a case of me not thinking about the problem in the correct way. I’d appreciate any advice you might have to share!Briefly, some background: This project is for an ecommerce company, and the flow is meant to be triggered for a customer when an order (containing a particular item that we pre-specify) enters the fulfillment stage.We have a JSON data feed containing a list of items running a particular post-purchase promotion. We’ve previously tried setting up individual flows for each product, but this isn’t tenable due to how often the particulars of the promotion change from product to product. Ideally, we want to arrive at a single flow that matches the right messaging to the right product for our customers.To achieve this, I’ve experimented with building a nested loop that runs through the items in a customer’s order - for each iteration,

We’re setting up our reviews request flow and I was wondering what I needed to do in order to set it up such that customers who leave a review will receive a discount code. Is it also possible to isolate customers who leave a photo review specifically?The last post related to this was 2 years ago and I’m wondering if there are any updates to what we can do. Please let me know! Original post: 

We need to change the integration from shopify to woocommerce. Will we lose the previous profiles metrics like “placed order” from shopify when performing this change?

Hoping someone has a solution to this issue!I have created 2 columns on my email - one picture and one text box. The format looks great and they equally fit side by side on the page in desktop view. But when I move to mobile view the image and text can only be stacked (doesn’t look good for this specific email) or the image is small and the text is super long in comparison.How can i make the image adapt and fill the entire space next to the text?Really hoping this makes sense without a visual example.Thanks in advance!

Is there a place to see all of the standard profile and event merge tags that can be used in Klaviyo emails? I cannot find a place that shows the data and it’s formatting

I have a landing page I created on Shopify using zipify and I’m trying to add Klaviyo so potential clients can get a 25% coupon code. Should I be creating a flow and connect it to zipify or a sign up form and connect it to zipify. I initially created a flow but I don’t see a way to connect the flow to zipify. I already connected klaviyo to zipify as the crm and added the mailing list but still can’t seem to figure out how to add a way for potential clients get the coupon code.

How do I create a list that is automatically fed when a new customer makes a purchase? I have created a Customer Thank You Flow, but I would like to have access to a list of these customers under LISTS. Can I create a list that auto-populates with new customers' information? Or what options can I use instead? Currently, I only have a default list that tells potential and recurring buyers but no new buyers list.  

There is an issue with the back in stock subscribe event having the product’s tags appended to the products’ categories.  The tags field is not shown in the back in stock subscribe event.This using Shopify platform, but we are sending back in stock subscribe via javascript using email and “catalog-variant” relationship only.  We use endpoint : https://a.klaviyo.com/client/back-in-stock-subscriptionsWhen that subscribe event is viewed in the klaviyo profile, it shows the products tags appended to the products categories, and does not show a field “tags”.  It seems when the variant is looked up from the relationship, it is incorrectly mapping the product’s tags to the end of the categories.This prevents other functionality that uses the subscribe’s product’s tags, such as segments. 

Hi Thanks to all for having a look.I am trying to get up and running with Klaviyo on Hydrogen. Not sure what order to put the  <KlaviyoOnsite /> component in App.server.tsx?I see from the example repo here https://github.com/klaviyo-labs/klaviyo-shopify-hydrogen-exampleThat it is nested in the LocalizationProvider but I don’t have this in my file? I did look at these docs too.https://developers.klaviyo.com/en/docs/integrate-with-a-shopify-hydrogen-store#connect-klaviyos-native-shopify-integration

I'm getting this error:Response body: {"errors":[{"id":"51c07451-b09a-4e77-a460-13cd0b920a28","status":400,"code":"invalid","title":"Invalid input.","detail":"The payload provided in the request is invalid.","source":{"pointer":"/data"},"meta":{}}]} When trying to call:@event = KlaviyoAPI::Events.create_event(body)My body object looks like this:body = {    data: {        type: 'event',        attributes: {            properties: {                registryID: @registry.id,                registryKind: @registry.kind            },            time: DateTime.now.new_offset(0).iso8601,            value: 0,            metric: {                data: {                    type: 'metric',                    attributes: {                        name: "Created Registry"                    }                }            },            profile: @profile        }    }}Any idea what the issue is with my body structure? 

Hi Everyone,We are implementing a custom integration and I’m running into an issues when trying to updated a record on a central lists. We are following the API docs but the update route doesn't appear to update. Description of the issue: Trying to do this functionhttps://developers.klaviyo.com/en/reference/update_profile We have custom fields in 2 variations, with and without $). No matter what I have tried, the values do not update. Can anyone help tell me what is wrong ?URL: https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQPATCH {"data":{"type":"profile","id":"01HBCAGPXQPBZ99VWECNSDR2RQ","attributes":{"external_id":"WLMD_UNID_OxEx9yDq","email":"justin@snappyscripts.com","phone_number":"+18475082279"},"properties":{"$lead_stage":"INTAKE","$therapy":"ED","lead_stage":"INTAKE","therapy":"ED"}}} to https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQOP: /api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQHTTPCODE 200RESPONSE: {"data":{"type":"profile","id":"01HBCAGPXQPBZ99VWECN

I've been using the 'Back in Stock' integration for Shopify for a while now and it's been working fine, when a product isn't available the button appears and everything works fine.Just recently with the last Chrome update (116), it stopped working (still works on Safari just fine),What happens now is that when a product is not available the button displays like normal but nothing happens when the user clicks it, only a # appears in the URL as if the button was an anchor link.This has been working fine until now, and I didn’t change anything else from the code.

I want to create a report which tracks the number of new customers and number of returning customers we have on a monthly / weekly basis. I have looked at custom reports, but I can’t see filters for metrics which allow me to filter out new customers (purchase = one) and repeat customers (purchase = two or more). Has anyone set up reporting for this on Klaviyo and if so, how have they done this? Many thanks!

I am trying send the form data from a wordpress website to send form data to Klaviyo via a Webhook. Flyout forms collect emails fine but embed forms do not. I was using mailchimp and I have disconnected it from the site. I am wondering if data flow must be set up in klaviyo to receive the subscription email addresses in klaviyo. 

Can someone help me with these three flows before I break down? These are set up as win-back/reminders to purchase again, based on the assumption that one roll of tape lasts about 30 days.I have three different flows for "Hook grip tape": 1-pack, 3-pack, 5-pack.I need assistance in configuring flow filters so that these flows don't end if the customer buys another product before the time for these flows expires, unless the customer buys another "hook grip tape," in which case they should enter that flow instead.For example, a customer purchases a 5-pack of hook grip tape (that flow is set for 140 days based on the assumption that one roll of tape lasts about 4 weeks). After 50 days, the customer buys another product, like a tank top; they should still remain in the flow for “hook grip tape 5-pack”.However, if the customer buys a new package of hook grip tape before these 140 days, they should no longer be in the 5-pack flow but instead begin the new flow for the X-pack hook grip tape t

Hi all,We have some events that we trigger from the front-end (for speed–these fire off as soon as the event happens) and back-end (more reliable–prevents Klaviyo scripts from being blocked by adblockers/trackers).This results in the same user going through a metric flow twice (around the same time), and can result in duplicate emails being sent.What we’re looking for is a step in a flow to get only the unique email addresses (i.e., remove all contacts that are going through twice). Is this possible? Thank you!

Hi - I’m looking to calculate a date prior to a date in an event. I know how to use “later” to come up with a future date but i’m looking to get a prior date. For example my event shows the date an upcoming order will be placed. I want to use that date minus 1 day to say you have until X date to edit your order.  Thanks!

I’m trying to connect Lead Ads integration to the Klavyio list, in the list there’s not info regarding phone numbers, lastname and phone number even if the Lead Ads form is tracking. Please need support from someone on the community. My best