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Some background -  Our company is currently expanding to a second brand. During this transition process, we are working on creating a secondary Klaviyo account (let’s call it account B) for the new brand. When we created our second account, our current account’s (let’s call it account A) linked Shopify store was somehow switched to the new store’s Shopify URL. We were unable to edit the URL in account A and were advised to uninstall the Shopify integration completely then re-install it. While this did allow us to change the Shopify URL, I think it caused more issues. Today, we sent out a campaign to our usual engagement groups but found we received a delivered rate of 73%, a bounce rate of 24%, an unsub rate of 1.5% and a spam rate of 0.5%… Our typical deliverability is around 99.8%. I’m concerned that the resync of the integration pulled up cold contacts (we received a few customer responses that said they haven’t heard from us since 2017). How do we move forward with campaign sends e

Hi there,I'm building the price drop flow from your library but it doesn't pull through any of our price drop data from Shopify. When looking at the price drop report, and even setting the date range to 'all time', I get the message:There was no price drop activity over specified period of time.Can anyone tell me what the issue is here? We definitely should have products appear in the report.Thank you,Renate

HI, Thanks in advance, I’am unable to track event with click or blur HTML events. for the first time, The scenario is following Got a form with two fields name and email address. Added a focus (blur) event in email field. when a user focus out with an email address suppose first@example.com the tracking will not work If the user focus out the same email field again (with same email address) I can see tracking is recorded in Klaviyo dashboard. If the user added another email address second@example.com it will not work again , if again focus out it will work, That means it only work after the second timeDoes anyone knows how to fix this?Sample code : https://www.support-tools.com/?8e8f47311020264f#0dDAOYFNtjCQNhvAMsGXNESbjIqpkwP/vLsnRJJIDLM=Regard, Francis Sebin Fernandez

Hi,Thanks in advance,I’am unable to track event with click or blur HTML events. for the first time, The scenario is followingGot a form with two fields name and email address. Added a focus (blur) event in email field . when a user focus out with an email address suppose first@example.com the tracking will not work If the user focus out the same email field again (with same email address) I can see tracking is recorded in Klaviyo dashboard. If the user added another email address second@example.com it will not work again , if again focus out it will work, That means it only work after the second timeDoes anyone knows how to fix this?Impelemented code : https://www.support-tools.com/?8e8f47311020264f#0dDAOYFNtjCQNhvAMsGXNESbjIqpkwP/vLsnRJJIDLM= Regard,Francis Sebin Fernandez

Hello,I’m running an email funnel by campaign custom report, and I want to make sure I understand the data correctly. When I see a metric for checkout started rate and I’m comparing it to placed order rate, are all checkout started events considered part of the checkout started rate, or are they only counting uncompleted started checkouts that did not go onto place an order?To simplify with whole numbers, if I see 4 people started checkout after viewing an email campaign, and 4 people placed an order for the same campaign, does that mean 100% of people who started checkout went on to complete the checkout? Or does it mean that 8 people started checking out, and only 4 people finished checking out, giving me a dropout rate of 50%? Thanks for any clarification on this!

Howdy!I have my welcome flow emails setup so that the discount is automatic when they click on the CTA button.However, the setup for this takes them to my shopify website homepage. I would rather send them to the collections page of my website where all my products are listed. But when I edit the discount button link with this change, it doesn't work. Instead of going to the collections page it goes to a an error 404 page.Is it possible for an automatic discount link to go to any page of my website? Or must it link only to my homepage?Thank you!

I am trying to create a flow in Klaviyo where the condition is PERSON HAS ORDERED PRODUCT and there is a selection for CATEGORY but not for SUB-CATEGORY. Because I have so many products in a category, I have them divided into subcategories. The flow is not working. This flow is why I signed up for this service. Can someone tell me why your sofware does not extend to subcategories? Thank you.

I noticed I had a good amount of fake emails added to my newsletter list via Shopify. I have deleted these accounts but was wondering if Klaviyo auto updates my lists to reflect that change?I have since uploaded a csv file with all of the current emails and added them to my newsletter list. Does Klaviyo remove duplicate email addresses within the same list? 

A few weeks ago our emails began sending links that when clicked, would take our customers to a “your connection is not private” page, for all links. I reached out to support and they said it was an expired SSL on dedicated domain tracking. They claim to have since turned off dedicated domain tracking on our account, “Your account was moved back to a shared click tracking domain (with https:// links for which we provide the SSL certificates for)”. But we are still seeing all of the links on our emails go to these connection not private pages.Is there something else that I may be missing? It’s causing open and click rates to absolutely tank.

if the item count is one, subject line should be: “You have an item in you shopping cart” if item count is more then one, subject line should be: “You have an items in you shopping cart”  How do i did this?Thanks! Alice 

I’m trying to trigger a pop-up signup form (a short customer survey) on Shopify that shows on the “Thank You” page immediately after a customer places an order.I currently have “Display by URL” activated, with “Only show on certain URL’s” selected, containing the string “/thank_you” (this is the page string that Shopify creates automatically), but upon purchase completion, the form is still not showing.Is there some sort of rule against this because it’s part of the checkout flow? Or am I approaching this the wrong way?

I’ve added a new image to a column and when I change the background color the area below the image is not changing. Is this normal or is there a way to show the same color for the whole area? Thanks. 

I’m currently using Gempages in Shopify. I designed my Newsletter form on the footer of my Home Page. However, whenever the customer sign up from the footer it gets added to my profiles but it doesnt go in my newsletter list. Can someone help me on this please?

Hi This is urgent as my client is waiting on me!I am a consultant and a client gave my access to their Klaviyo account. Previously, another client had given me access to their account. Now when I try to log into Klaviyo, I get a message saying my account has been disabled and the previous client’s name is shown on the right top even though I tried to log in with the current client’s access button. I have written to support. My question is  How do i enable my Klaviyo account? How do I then access my current client’s account( the invite is already in my email)Please Help! 

Hi,my Shopify integration works correctly - when someone signups through a form, they receive a double-optin email from Klaviyo and after approving, they’re added into a list and Consent in their profile is green checked.However, when someone signups through the Shopify Checkout (they check the box under the email), this happens:Their Klaviyo profile has Accepts Marketing = true, as it should (this is Shopify’s property). They will receive a separate double opt-in email from Klaviyo, because my integration is set to “Collect email subscribers” from Shopify and move them into my list in Klaviyo. That list triggers a separate double opt-in email by Klaviyo, which is intended. However, even after accepting the double opt-in email from Klaviyo, their Consent is still not set. I would expect, since they receive a separate double opt-in email from Klaviyo, that their Consent would be a green checkmark as well.Am I missing something, please? My intention was to create a separate segment of pe

Hello, When is going to be available universal content feature ? This was supposed to be in 2021 but I still can’t see it. Thanks !

It would be so amazing if there was an option to edit Saved Blocks which can then push and update to all templates/emails where the block is placed. I keep making small adjustments to my blocks and then have to painstakingly reapply them to every single template.  Is this a feature that could be implemented in the future, please?!

Hi there,we’re using the WooCommerce integration for our transactional emails.The plugins shows every price with a decimal point as separator. Like this for example: 49.01We need it with a comma as separator like this: 49,01Is there any way to change that in the WooCommerce output or is there an option to format the price in Klaviyo?We’re using always 2 decimal numbers.

Hello!I have a question about the automatic email confirmation that is sent to new newsletter subscribers when double opt-in is enabled. It exists here: Lists & Segments → Newsletter → Subscribe & Preferences Pages → Email Confirmation.I would like my logo to appear smaller, but I don’t see a way to do edit the size. Am I missing something obvious? Any direction here would be amazing. I feel like I’ve tried everything.Thank you!

I want know about text block what should be the actual padding width in text block for Hi name for desktop and mobile both?

hi, I have a transactional email setup for the order confirmation. It has been working ok but lately more and more people are telling me that they have not received the email at all (checked spam folders and all) or they got it in their spam folder. Is there a way that I’m 100% sure that they receive the email please? 

HiThis company use Klaviyo and their logo appears in my Gmail app rather than just a letter. How do i enable this? thanks! 

Hi, my client came from Shopify and used Shopify Mail to send newsletter before moving to Klaviyo. Unfortunately no engagement data like open and click per subscribers were passed from Shopify Mail to Klaviyo during the migration. In fact, I don’t think those are available on Shopify Mail.In other words, we have no way to segment subscribers by engagement until we send a few campaigns on Klaviyo.In addition, we have messages that we need to send and can’t really wait a few weeks before sending campaigns.In this case, what we can do to warm the infrastructure the best we can? What’s your recommendations? Thanks!

We recently migrated from Mailchimp, did the warming up process and within that our open rates were high! Since they were performing fairly well, we sent out a few campaigns to our entire newsletter, and have been feeling frustrated and disappointed with the results. Within Mailchimp, our open rates were anywhere from 25% to 40%, and we were making on average ~$600 per email. But since migrating they’ve all been cut in half. Again, we did the warming up process, and everything was looking okay! Are we doing something wrong? Are we missing something?

Hi there! I’ve made a functional manage preferences and unsubscribe page. Now, I want to make a hosted page for subscription as well. But it really doesn’t work out as I want it to. The style is fine… however pressing the submit-button only returns a “your preferences has been updated” message, and no mail has been added to the list. Hope for a little help!