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Hi,  When I try to set up any of the order status flows eg. order confimation, in the settings it gives me the message “While your Shopify store is integrated with Klaviyo, we are not currently receiving any Placed Order data” is this just because I havent lanuched my stire yet and had any orders?Many thanks W

I’m talking about total revenue. Not revenue from email marketing. When we look at total revenue in the Klaviyo dashboard for the last 30 days, it doesn’t match what google analytics has for total revenue. Theirs is about 10% lower. Could it be tax? 

Hello, I have been looking at my campaign’s email domain rates of open/clicked/placed order. Healthy rates are appearing for all types of email domains under open, clicked, etc. The only email domain showing rate above 0% for placed order is the “Other” category. Can you tell me what email domains are under “Other” and insight as to why these email domains are the only ones placing orders?Couple other quick questionsIs there a way to look at the Advanced Reports for data including campaigns for a period of time as opposed to by individual campaign?Is there a report showing break down of iPad vs iPhone Open/Clicks as opposed to all together? I am trying to have a better overall understanding of how the majority of recipients are viewing my campaigns and flows. The view from a iPad is more like a desktop layout than a phone.  

Hello,I want to know if Klaviyo provided an SMTP?I have poor deliverability for sending my transactional emails because I send them through the server. I want to send them via Klaviyo's SMTP. Thanks a lot, 

Hi guys, I hope you can help! I missed the billing date and my account now states as suspended.. how do I pay the outstanding? I need to send a campaign out today and can’t until it’s paid! Many thanks in advance!

Hi - experiancing an issue where no matter how I set up our Product Feed it always displays just one combination of our product which has different variants. For example, we sell Body Wash and on the PDP  there are different scents and sizes you can choose. Klaviyo only ever displays the product name: Body Wash, the price of our most expensive variant, and the image of a different size and scent.  I want to be able to do dynamic recommendations based off scent, so that if someone purchased Sandalwood Body Wash Klaviyo recommends Sandalwood Shampoo, Deo and Hair Paste. Is there a way to just upload a custom data feed with our variants more broken out?

How does Klaviyo determine which sales come from which campaign? What is the attribution model for this?I am looking at this campaign which I sent on the fourteenth, and I saw the most recent purchase from that campaign was on Friday. Does that mean that customer opened that email and went to shop? Can someone give a brief explanation on how sales are attributed to different campaign? Especially when there are a lot of campaign going on, how to tell which is which?  

Hello,I created three flows (abanondend cart, checkout and users that only created an account). How do I separate these flows trough triggers, so my customers will not receive too many e-mails and end up in the right category?

I’m using Shopify and Gempages. There are two suboourn parameters that I’m trying to trigger for flows:addToCart from a Collection Page Product Removed from CartKlaviyo only seems to track AddtoCart correctly from Product Pages, but not collection pages, so I sucked it up and added the LittleData connection into Segment.io. Voila, I was so happy to get advanced data piped right into Klaviyo as a source, unfortunately, the two parameters I need above require the E-mail parameter to be attached and to the event and LittleData won’t do this.So I emailed support and they sent me some code to put on collection pages from Josh Nelson, but when I put this code in Shopify or in GTM, the code returns an error.Is there anyone using Shopify who can:Successfully track addToCart from Collection Pages Successfully track Remove from Cart Event Successfully integrated Segment.io or another CDP that can send this data ----Code from Josh----var_learnq = _learnq || [];{% assign my_product = ''%}$('.add_t

I have variations for product X on the website, the names of which I decided to reword to make it clearer for the customer. I presume I now have to change the item names to the new ones in the product flow?Assuming yes, I placed a test order to ensure the variations’ updated item names appeared in the catalog on klaviyo, BUT they’re not showing up in the dropdown menu when I try to select them to add them as a filter in the flow.Can anyone help??

Does anyone know how to overcome the issue that the schedule or send button isn’t working? I recently deleted many active profiles to make sure I have less than the limit in my plan.Is it perhaps because I don’t have a designated domain set up yet?

Hi,Is there an option to let people opt in to your list during a campaign?For example, I am sending out a warmup campaign message, which asks people if they want to receive exclusive offer in the up coming campaign, is there an option for them to click and be added to a new segment or list?ThxR

I have set up a sign up form which is multi-step email & sms, and for the sms opt-in i set a list “A” for them to submitted to. So my question1 is how can i know about how many messages and emails i sent out already? since it is not a flow or a campaign, i couldnt find out where to check the data.2, Will they be shown in list “A” as long as they reply my message? Or they will only be shown in the list “A”  by replying “yes” “y” “stop” “help”.3, What if they put in their phone number in the opt-in session, but they dont reply me anything when they receive the message for confirming signing up?  

Why my emails sending a confirmation email instead of my welcome flow. don unsderstand . i thoght first email will be the welcome flow  

Hi,Agency here… have a client that is a chamber of commerce. I have 2 lists -  Board Members and Members. When a Board Member leaves the board, I would like to have them moved onto our Member List. How can I move a Board Member to just a Member List?Thanks, Bernie

Hi All Would like to know the differences on the above-mentioned list, that is Unsubscribed from List vs Unsubscribed VS Accepts Marketing VS Supressed List? As i would like to make sure, i never carelessly send the email to those unsubscribed customer, so would your team please share the details of each function, thanks! Here’s the details where i found these 4 metrics.Unsubscribed List ----→ under ‘what someone has done (or not done)’ when setting up the flow (screencap as below)Unsubscribe        ----→ under ‘what someone has done (or not done)’ when setting up the flow (screencap as below)Accepts Marketing ----→ under ‘properties about someone’, when setting up the flow  (screencap as below)Supressed List    

Hi,  We integrated Klaviyo to our ManyChat account, and we want to have a double opt-in confirmation for the users giving their emails or wanted to be on our subscriber’s list. Is it possible to send a confirmation for their subscription once the emails are already transferred to Klaviyo Lists without going through the signup form? Is Klaviyo double opt-in only possible for signup forms or are there any other ways to use Klaviyo double opt-in option? Looking forward to hearing from you.  Many thanks, Jen

Hello,I have a multilanguage shop on woocommerce, with translations running through WPML.I have integrated Klaviyo to have the optional checkbox for signup in the cart, and I’ve customized the text for the CTA (Email marketing consent label). However, this text cannot be translated in woocommerce ( i tried stringtranslation and a couple extra translation plugins). That’s probably because it’s not been properly coded in the plugin to be translatable. Anyone else found a solution for this? 

Hi all,Wanted to run a few A/B tests on various pages with different types of popup offer, to see what content works best on blog vs. product page.We’ve had a few site speed issues recently and our dev suggested that it might be due to the Klaviyo tech in the background used to generate different versions of pop-ups.Has anyone had anything similar like this occur and if so how did you fix it? Cheers

Hello here. I was recently certified by Klaviyo academy, and I have been trying to get clients on various platforms to show my skills and help their businesses grow.  However, this has proven to be very difficult as most clients are asking me to show flow and campaign creation portfolios (work samples). While I can design email templates and show them to clients, I don't know how to show them past flows/campaigns I have created. Note that I don't have any work samples, indeed mainly flows and campaigns, as I am still looking for where to make use of all I have learned in the past weeks, but I am curious even when I am finally able to work on one, how will I show it to clients?

Hello,I have a Facebook lead form that is linked to Klavio. One of the form questions is a YES/NO selection type. I was wondering if I could filter a flow of SMS to be sent only to people who answered YES?Thank you,T

the explain from support about first active:First Active: the first time that a profile engaged with your account. The date recorded represents the first time the contact was active (e.g., opened or clicked an email, visited your website, made a purchase, etc.)but a profile ，email is "02_screeds.lambkin@icloud.com"the created time in shopify is”2022-03-11 07:21:01”,  i can’t understand the result.    

Hi there,Is there a way to remove or unpublish products from my catalog on Klaviyo? We are on Shopify, and have a ‘£2 Carbon Offset’ product set up which can be purchased at checkout. It is quite a popular product however we do not want it to display in our dynamic products when sending campaigns.Many thanks,Benji

Is there a way that we can get the total number of active profiles available in a clients Klaviyo database via an API call?

Hi  Why the pop up is not working on my Shopify plus store? Like it shows well on store.brand.com, but not showing on au.brand.com, uk.brand.com, etc.