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E
Contributor I
ERHatROContributor I
asked in Marketing
Change Button Appearance

Hello!I need assistance changing the appearance of my SMS sign up button. Currently it looks like this:I would like for it to look like:Any help would be greatly appreciated!

421
stephen.trumble
M
Contributor II
MelContributor II
asked in Marketing
Form with File upload

Hi, We have custom form with file upload. Where we ask for ID proof. Is there a way to send the ID proof to Klaviyo? Thank you Mel. 

362928
T
Contributor I
E
Contributor I
EveGContributor I
asked in Marketing
Back in stock button not working Shopify Label theme

Hi there,I’ve set up this button for years but for the first time it’s not working for one of our clients. We’re using the Label theme  and I’ve added the code as below but nothing is showing up. websitepassword: chaos Have I completely overlooked something here? The klaviyo widget is toggled on in the editor too. Thanks!

471
ArpitBanjara
Principal User I
A
Anonymous
asked in Marketing
Can't remove Klaviyo pop up

As soon as my client has an out of stock item, a pop up banner to register for a pre-order shows up. I’ve literally deleted Klaviyo from the shopify account. Every flow and campaign on their Klaviyo account is deleted or moved into draft. Nothing I do can remove this pop up  

352
A
G
Contributor I
gster3000Contributor I
asked in Marketing
Cart Abandonment for Stripe

Hello all! I recently moved away from woo-commerce and now use stripe for checkout. The issue i’m having is I don’t see any end point or trigger for Stripe to tell Klaviyo that there is a cart abandonment or someone has started the checkout process. I can’t be the only one with this issue. Please help!!!Greg

1304
J
Contributor I
R
Partner - Silver
Rasmus ThomsenPartner - Silver
asked in Marketing
Fetch image from catalog based on event

I have technical issue, we’d like to get product image from product catalog on a custom metric, but ID & SKU doesn’t match between metric and catalog, so will need some other way to get the image by matching the two different fields.In Metrics I have a event with a custom value on an order, and i’d like to fetch the image of the product purchased from the catalog, but the value from the metric is in a different field on the catalog product.Ideas? 

221
alexratcliff
Problem Solver III
A
Contributor I
alinaContributor I
asked in Marketing
Embeded forms in shopify

Hello,I am trying to add an embeded form into shopify 2.0.I follow the instructions here: https://help.klaviyo.com/hc/en-us/articles/360006897412I add the app block and then copy the code of the form.But the form does not show up on the page.Can you please help?It is confusing that in shopify it says I should just paste the form ID, but in the Klaviyo form editor it says, copy and paste the whole code on the page whereever I need it… 

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K
Problem Solver I
J
Problem Solver I
jeremykansoProblem Solver I
asked in Marketing
Best way to refresh integration status

Hello, I am a developer integrating Klaviyo in our app.I am looking for the right way to know if a user has uninstalled the link to our app from Klaviyo’s side.What I was going to do:requesting for a new refresh token and if I get an error that it has been revoked, then I can remove it. This solution looks a bit “hacky” and might not be the best way to refresh the status of the integration.I guess the best way would be to have a webhook for that, or maybe an endpoint to call. But I can’t find neither of those in the documentation :/Should I proceed with my hacky solution, or do you have a better solution to suggest?Fyi, currently using: https://github.com/klaviyo/klaviyo-api-node

485
ryankelly
Klaviyo Employee
m1ch43lh3rr
Contributor I
m1ch43lh3rrContributor I
asked in Marketing
How do I create a list from a filterset in Metrics

As the title says, I would like to create segments from filters applied in Metrics>Activity Feed. 

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m1ch43lh3rr
Contributor I
F
Contributor I
fxiContributor I
asked in Marketing
Transactional emails via API

We need to send transactional (!) emails via API.The reason behind the transactional emails are information about coupon codes and rules about misuse of coupon codes.The template itself is saved on Klaviyo.We only need to put in e-mail, first-name and some metadata.The profiles that will get these emails are our customers already and have an active profile.How does it work?

912
J
Contributor I
H
Active Contributor I
HankSinatra.Active Contributor I
asked in Marketing
create event api for people that let the order expired (1 hour after) starting the "proceed to payment" but not finishing

Hi every body, how could i insert this event for klaviyo?the situation be like is: Someone start checkout, complete all the fields, then click on proceed to payment.Now the problem start if the payment is with credit card or paypal or whatever payment requires the AUTHENTICATION.the problem is that, if they do not complete the AUTH, the order “expire after 1 hour” and the status of the order is now Canceled.Ho can i make an event for klaviyo that is like “order expired” or “order payment expired”?THX IN ADVANCE

212
H
Active Contributor I
I
Contributor I
IshwaryaContributor I
asked in Marketing
Getting Account details using account api with oauth access token

Hi , I’m Integrating Klaviyo in my project . I have OAuth authentication , where user can login  with their account . I need to show their account like account name , etc . can I get account details with access token . I have checked account api documentation , It is implemented using api key. whether it is possible to get user account details with access token instead of api key.

361
Taylor Tarpley
Community Manager
P
Contributor I
phuContributor I
asked in Marketing
Dynamic coupon codes expiration based on user join date for custom integrated website

Hi Community,I'm working with a custom-integrated website, and I’m looking to create a flow that sends a unique coupon code to each user when they join. Problem is, I want each coupon to expire exactly 3 days after the user joins the flow, but Klaviyo's coupon options only allow for expiration on a specific date or to never expire.Here’s what I’m trying to achieve:User A joins the flow on November 25, receives a unique coupon code, and it expires on November 28. User B joins the flow on November 27, receives a different coupon, and it expires on November 30.I’m considering generating the coupons using this Create Coupon Code API.Thank you!

501
Taylor Tarpley
Community Manager
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Problem Solver I
Lily513Problem Solver I
asked in Marketing
Why my campaign cancelled?

I found the same frustration in the community. Please check this link. https://community.klaviyo.com/campaigns-and-flows-30/why-is-klayvio-cancelling-my-campaign-sending-14822?postid=56639#post56639 I followed ArpitBanjara 's response to check the content and set up again. Everything is fine but I just can't send the email out. It keeps saying that the unsubscribe link missed. What should I do?  

934
chloe.strange
Community Manager
M
Contributor I
matcwhiteContributor I
asked in Developer Group
Include image data in event properties?

Hello,I am wondering if it is possible to include the raw data for an image (pdf or jpg) in an events’ properties when posting a Create Event to /api/events.We have a customer confirmation email which needs to include a QR code for the post office to scan. I’d rather not have to create website links for the QR code images.Any ideas?Many thanks,Mat   

992
J
Problem Solver I
D
Contributor I
dina937Contributor I
asked in Marketing
How to set up a daily push notification flow in Klaviyo?

Hello everyone,I’m looking to set up a recurring flow in Klaviyo that sends a daily push notification reminder to a specific group of subscribers. For example, a reminder for daily meditation, sent at a fixed time each day.The challenge I’m facing is that Klaviyo flows seem to only allow users to enter them once. However, my goal is to re-trigger the flow daily for users who have actively subscribed to receive these reminders.Does anyone know the best way to set up such a flow? Is there a workaround or method to ensure it re-triggers automatically each day?Thanks in advance for your help!

643
DavidV
Partner - Platinum
S
Contributor I
StatsMarketingContributor I
asked in Developer Group
Which API For List and Flow Metrics?

Are we able to pull in list information? i.e. growth over time. I only see API metrics for segments. Are we able to pull flow metrics? i.e. see the open rates on all emails in a “welcome series” flow. Looks like it could be in here? https://developers.klaviyo.com/en/reference/query_flow_series

201
S
Klaviyo Employee
Dipesh
Contributor II
DipeshContributor II
asked in Marketing
How can I add a discount tag in the subject line?

Hi, can someone help me with this?For example, here in this eg: I have a discount tag saying “Black Friday Sale.” I’ve also seen other similar phrases like “20% OFF” and sometimes tags like “Discount Expiring”.How can I achieve this in my emails?PS: The above image is a screenshot of my inbox. I don’t think the tag is in either the subject line or the preview text.

1122
bluesnapper
Partner
Y
Contributor I
younessContributor I
asked in Developer Group
Create Client Subscription

Hello,Any idea why this simple script is working fine on Safari but not in Chrome/Firefox?The HTTP status is always the same 202 though, supposedly success. Thank for your help! const options = {    method: "POST",    mode: "cors",    headers: {        revision: "2024-10-15.pre",        "content-type": "application/vnd.api+json"    },    body: JSON.stringify({        data: {            type: "subscription",            attributes: {                profile: {                    data: {                        type: "profile",                        attributes: {                            email: "sarah2.mason@klaviyo-demo.com",                            subscriptions: {                                email: {                                    marketing: {                                        consent: "SUBSCRIBED"                                    }                                }                            }                        }                    }                }            }

602
Y
Contributor I
I
Problem Solver I
Ivan3sProblem Solver I
asked in Marketing
How do you update the default SMS subcribe text

Hello. I am new to Klaviyo.I recently created a full page form and embedded it as a page in Shopify. I’m using the page’s URL in a campaign to capture SMS consent. I tested the form with my cell and was prompted to send this text:“Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from Klaviyo Library (ref: JOIN)”My question: Is there a way to edit the ending to replace “klaviyo Library” with my brand name?

587
I
Problem Solver I
I
Contributor I
itsjacsmithContributor I
asked in Marketing
Subdomain - Offer Different Popups/Sales/Flows? Same sending domain

Hi, Wondering what’s the best way to set it up so I can have separate flows, popups etc for different subdomains (.com and .com/ca) as Canadian and USD prices are different, as are the sales.The sending domain is still the same for both, info@.com Do I need 2 Klaviyo accounts, using the same sending domain?

361
chloe.strange
Community Manager
N
Contributor I
nicoe2Contributor I
asked in Marketing
Reference Universal Content from Django filter

Hey,is there a way to pull in a universal content block via gjango filter, the same way we can use webfeeds in a template? Or can Universal Content only be added via the UI?

241
chloe.strange
Community Manager
ryan-salesflow
Partner - Silver
ryan-salesflowPartner - Silver
asked in Marketing
Random campaign anomaly: Bounces with iCloud addresses

Just got a really high bounce rate on a campaign 11/18/24 with Apple related addresses (icloud.com). We did nothing out of the ordinary.Anyone else experience this?

682
chloe.strange
Community Manager
E
Contributor I
EricLoweContributor I
asked in Developer Group
Back in Stock API History and open events

I’m looking to access the list of back in stock requests past and open via API, but I can only find documentation around adding to the subscription. Is there an automated way to do this?I found a thread from 3 years ago saying it wasn’t possible, I’m hoping that’s changed. 

221
S
Klaviyo Employee
A
Contributor I
aigabxContributor I
asked in Marketing
Klaviyo reviews - product quote

Hi there,Why are some of my product review quotes not showing when I try to include them in an email campaign? I have the filters on for 4 star and above and most of my reviews are 5 stars. Can you please help?

411
P
Problem Solver IV
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