Solved

60 Topics

D
Contributor I
DikshitContributor I
asked in Lists, Segments, and Profiles

Delete a profile via API

Hey is there a way to delete a profile via an API call ?i am able to unsubscribe the profile from the list but i still dont know how to delete the user profile. and the api page doesnt give me any information regarding that part.  

18
V
Active Contributor I
14 days ago
J
Problem Solver I
jlytle
asked in Email Templates and Coupons

Building out templates on iPad

I spend a fair amount of time on my 12” ipad pro, and it would be awesome to be able to sketch out templates, however the blocks do not drag via touch from the menu to the template area. Can anyone offer a solution, or are we forced to build templates via desktop?

10
S
Contributor I
22 days ago
J
Contributor I
jht652Contributor I
asked in Campaigns and Flows

Woo Commerce Abandoned Cart

Im trying to set up an abandoned cart flow from my woo commerce/wordpress site.  The emails are sending but when the customer clicks on the “Return To Cart” button it is coming up with a “Not Found” message. The button URL link is {{ organization.url|trim_slash }}/cart Thanks 

10
J
Contributor I
2 months ago
amvlad
Contributor II
amvladContributor II
asked in Analytics and Deliverability

Churn Risk Prediction Score - Trigger for Flows and/or Segment Customer Attribute

Hi there, Is there anyway to to use the Churn Risk Predictions as a trigger for email flow or, at least, as a customer attribute to create segments?All other CLV data can be used for the above purposes, except for this one.Thanks.

2
T
Contributor I
3 months ago
H
Contributor I
hugobContributor I
asked in Campaigns and Flows

How can I automatically send an email for each new blog post with the title and content of the post ?

Hello,I created a website where I send an advice every morning to my paying subscribers. Every morning I create a blog post with the advice so people can see it after login. I would like that each day when I publish a blog post that an email is sent automatically to my customers with the title and content of my blog post. Or at leats everyday an email whith the link of the blog. 

9
DavidSandel
Partner - Silver
7 months ago
A
Contributor I
AlainContributor I
asked in Developer Group

{{ event.extra.checkout_url }} doesn't work

{{ event.extra.checkout_url }}doesn't work when I make a test on the same machine, I create an order on my shopify store and I give up the payment, I receive an email just after but the link which is supposed to bring me back to the payment page doesn't work it brings me a 404 page, i tried with http and the https but no result, with http it block me and say the cannot redirect you to http page for security.Help plz   

7
Brian Turcotte
Community Manager
10 months ago
S
Contributor I
stvec1Contributor I
asked in Campaigns and Flows

how to edit a campaign after it is active

how to edit a campaign after it is active. I do not see an edit link in the actions tab.

8
R
Contributor I
1 year ago
A
Anonymous
asked in Email Templates and Coupons

Can I send a Reminder Campaign if I used uniques coupons codes on the campaign?

Hi there, I sent a Campaign with uniques coupon codes using Klaviyo’s tutorial. I need to send a Reminder to the people that haven't used their code. Is it possible to send the mail with the coupon code that they already received?

5
B
Contributor I
1 year ago
D
Contributor I
DMPartnersContributor I
asked in Accounts and Settings

Access Client Account via the Partner Portal

Hi all. This is probably a basic question, but I’m new to the partner portal. I have a managed account that’s been approved and is in my list of managed accounts. I cannot figure out how to get into that account and do some work.  I can’t click on the client account and there doesn’t seem to be any way to get in.  Help, please.  Thank you!

7
David To
Klaviyo Employee
2 years ago
V
Contributor IV
VividfootwearContributor IV
asked in Campaigns and Flows

Order Confirmation (View Order Button Issues)

Good morning Klaviyo Community!My order confirmation flow is working except the “View Order” button, when I click it it leads to an error page. I tried creating a new order confirmation flow to copy the link, but it doesn’t have link. Does anyone have a clue have to resolve this? Thanks in advance,Vivid

6
alex.hong
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Accounts and Settings

Klaviyo Partners | How to get credit for clients?

Hey there,  we are a Klaviyo Partner for a couple of weeks now. Luckily, we get more and more of our Shopify agency clients to go for Klaviyo. However, we are still a little unsure about how to get credit for clients. I understand that there are three ways to get credit:  #1. Customers sign up via the referral link.#2. We create a lead in our Klaviyo Partners Account #3. We add a managed account in our Klaviyo Partners Account Regarding #1.   a) Where do I find our referral link? When I use the button in Klaviyo Partner Dashboard it leads me to a separate Landing Page of Klaviyo (see attachment). Regarding #2.   a) Does the customer have to sign up for Klaviyo by himself, or is it possible that we create an account for the customer and invite him afterwards (preferred way)?b) Does the customer have to use the exact same email address that we state in Klaviyo’s lead registration form?c) If we can create the account for the customer, do we have to use the email address connected to our K

6
NextLevel
Contributor IV
2 years ago
Z
Contributor I
ZoeLContributor I
asked in Lists, Segments, and Profiles

How can I select a customer with some Shopify tags and not others?

I have customers who have a number of Shopify tags from self selecting different brands that they like. I want to create a segment of those who are tagged with specific brands but cant see how to do it. Here’s an example - I want to segment customers tagged with Brand A and Brand B - however they may also have tags for Brand Y and Brand Z.  I cant therefore us the option for “Shopify tags contains Brand A or Brand B” as they will also include those with tags for Brand Y and Brand Z. I cant use the does not contain Y and Z as that will exclude A and B. What are my options? Help!   

7
David To
Klaviyo Employee
2 years ago
E
Contributor I
EGaidaevaContributor I
asked in Email Templates and Coupons

Why isn't the Product image showing up when I preview or send a test email?

Hello,After adding a Table Block - it looks like the product image is not showing up when I preview in Klaviyo and/or email it to myself as a test. I am attaching screenshots to show you what I mean - any advice on how to ensure the product image shows up would be very helpful.  Thank you!

3
sourabhramsingh
Problem Solver I
2 years ago
R
Contributor I
RonaldgtoContributor I
asked in Campaigns and Flows

How to trigger a flow when customer submits contact form on Shopify?

Hello Community!!We are on Shopify. As part of our sales process, our customers submit an inquiry form on our website with some information we required to initiate the process. We want to trigger a flow, once the customer submits the contact form to send them the first email to schedule a consultation meeting and then a series of emails after the appointment is booked. How can we trigger a flow with that action? I can't find that option in de default triggers from the Shopify integration?Thanks a lot,Ronald 

9
David To
Klaviyo Employee
2 years ago
E
Contributor I
ezerosiContributor I
asked in Campaigns and Flows

welcome flow is not working

i have setup welcome series flow according to instructions but it’s not working when we testify through subscription through our shopify store. any ideas?

8
David To
Klaviyo Employee
2 years ago
C
Contributor I
ca136Contributor I
asked in Developer Group

Does Klaviyo API support CORs requests?

I’m trying using the list subscribe endpoint (https://a.klaviyo.com/api/v2/list/<list-id>/subscribe) and the API isn’t returning Access Control Allow Origin headers so the browser is blocking the request. Does the Klaviyo API support CORs requests in the browser?  

5
Dov
2 years ago
N
NicolasFromAllBeautyNew Member
asked in Campaigns and Flows

What is the name of the triggers or the flow that invites people to subscribe to the newsletter?

Hello ! I want to make a post-purchase flow in which I can invite the buyer to subscribe to the newsletter. I already have a Signup Forms, but I want to invite it through an email.Thank you very much 

3
David To
Klaviyo Employee
3 years ago
B
Active Contributor I
Bribri16222Active Contributor I
asked in Email Templates and Coupons

My emails don't send.

hello,i have made a pop up list on my website and 10 people have subscribed but only 1 got a email. i dont know what happening. someone help pls 

4
marissanunez
3 years ago
P
PhushboutiqueNew Member
asked in Lists, Segments, and Profiles

Why is my Facebook Lead Ad setting in Integrations not showing up in the drop down menu?

I am trying to my facebook leads ad on the lead ad setting in the integrations part. When i clicked the drop down part to select a list there isnt any. Where am i going wrong?

2
Jessie Sigler
Klaviyo Employee
3 years ago
S
Problem Solver I
stevecachiaProblem Solver I
asked in Campaigns and Flows

Woo Payment Method

Is it possible that after a PLACED ORDER flow is started, the payment method is passed through to Klaviyo from Woocommerce?

3
P
Klaviyo Employee
3 years ago
E
Eitan FelnerNew Member
asked in Sign-up Forms

How to create a signup form compliant with GDPR?

Hi, i’m trying to create a GDPR compliant form, but I’m unable to put the  hyperlink to my privacy policies next to the checkbox where people  need to check to express consent. In the property options next to the checkbox I don’t see any option to add an hyperlink. Here’s a screenshot of my temporary setup: Any help on how I can solve this would be greatly appreciated! 

3
P
Klaviyo Employee
3 years ago
A
Anonymous
asked in Lists, Segments, and Profiles

How to manually add a profile?

I’m trying to manually add a customer’s information / profile and there is no “add email” like there is on the suppression list.  How would I go about doing this?  I should be able to manually go in and enter the name and email address of the person who wants to receive our emails.  Help?

2
P
Klaviyo Employee
3 years ago
S
Contributor I
swedish-klaviyouserContributor I
asked in Lists, Segments, and Profiles

Customers location messed up?

We suddenly see Klaviyo totally messing up our customers profiles locations. Even if they where located in a certain country (based on their first order from us) Klaviyo changed the country in their profile based on their zip code. The zip code is also present in other countries so it seems like Klaviyo just by random changed the country for A LOT of our customers profiles. This means we cant segment on country any more since the data is not accurate.We are awaiting response from support but need this solved ASAP: Anyone had similar issues in the past and know how to solve it?

6
J
Problem Solver I
3 years ago
D
Contributor I
damienlhkContributor I
asked in Campaigns and Flows

Contacts moved out of a flow

So I set up a welcome flow and my contacts receive an email right after they subscribe. The second email was scheduled to be 3 days later but I changed the time delay to 1 day after. All of a sudden, the contacts that were going through the flow aren’t receiving the second email. What should I do?

1
P
Klaviyo Employee
3 years ago
S
Problem Solver I
salamiadilProblem Solver I
asked in Email Templates and Coupons

Can Klaviyo send my customers transactional emails?

Hello everyone,I have a store that uses BigCommerce, with Shipstation. I also have a Klaviyo account for all my campaign. after viewing the email examples from this page https://www.klaviyo.com/blog/tips-better-shipping-confirmation-emails I’d like to have my transactional emails designed like that.Can Klaviyo send emails, after my customer place an order?Order Confirmation Trackin shipment Delivered shipmentDo I do this on shipstation or big commerce instead?

1
P
Klaviyo Employee
3 years ago

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