Unanswered questions

143 Topics

B
Contributor I
balramContributor I
asked in Developer Group

How to create a custom email template in Flow

1. We've been successfully using Flow to send emails through the Evanets API, which has been functioning smoothly. However, I've encountered an issue regarding the transmission of HTML content within the email body.Specifically, I'm attempting to send a property data value as HTML and utilize it within a variable in our email template. While the HTML content is indeed sent along with the property variable, it's appearing in the email template with HTML tags visible instead of rendering as intended.Could you kindly advise if there's a workaround or a specific method to ensure that HTML content sent via the event property data variable behaves as HTML within the email template?I've attached images below for further clarification.2. We've been exploring options to dynamically update email content within Flow before invoking the event API. Our objective is to ensure that emails are sent with the most up-to-date information, providing a seamless and personalized experience for our recipient

1
Brian Turcotte
Community Manager
5 days ago
A
Contributor I
AzimehContributor I
asked in Integrations and Reviews

Reviwe request- Klaviyo + Reviwes.io

We have created a 'Request Review' flow and inserted a dynamic link from Rewive.io for product reviews into the email. The Trigger is a fulfilled order without any Filter. There is a Waiting for 12 days, and after 12 days, the Email should be sent. Unfortunately, the email is not being sent. However, the count of the waiting list is increasing, and the Flow has been Live for more than 12 days. Do you have any idea what the problem could be? Thank you."

1
Brian Turcotte
Community Manager
3 days ago
A
AlessandraNew Member
asked in Sign-up Forms

sign-up form doesn't work

I HAVE CREATED A FORM TO RECEIVE REGISTRATIONS FOR THE EVENTS. I ONLY HAVE 10 SUBSCRIBERS AND NOW THAT I MAKE ATTEMPTS BY SIGNING UP WITH OTHER EMAILS THESE DO NOT APPEAR IN THE "PROFILES" SECTION HOW DO I RECOVER THEM?

1
Adam Ragsdale
Partner
2 days ago
S
Contributor I
sjeuphoriaContributor I
asked in Integrations and Reviews

Reviews aren't showing as Verified

We’ve used the flow to request product reviews from customers after they purchased but they are not showing up as verified purchases when the review is published in Shopify or in the CSV. Does anyone know what I can do to check for user error on my part, and hopefully resolve the issue for future ratings and reviews? Thank you!

3
Brian Turcotte
Community Manager
2 days ago
D
Contributor I
danika.ft.artContributor I
asked in Sign-up Forms

Invalid JSON in tag 'schema'

Hi there!I’m trying to install an embedded form in the footer of my shopify site. I’ve followed the instructions in the help guide and searched for answers to similar questions, but no luck.I’m getting an error that says Invalid JSON in tag ‘schema’. (See screenshot)Please help! My website is sooooo close to finished… 

1
D
Contributor I
15 days ago
L
Contributor I
LeoRLContributor I
asked in Developer Group

How to add JudgeMe's review widget path to a dynamic URL

Hello, everyone.I believe my issue is simple to solve, but I don’t know how to do it yet.I’m creating a Review Collection flow for a Shopify store, and they use JudgeMe to collect reviews.For this flow, I used the “Fulfilled Order” trigger (not sure if it’s the ideal one), but I don’t know:1) What’s the trigger’s code that outputs the dynamic URL of the product the person ordered - Is it just the {{ event.URL }} code for that trigger?2) How to add “#judgeme” to the end of that dynamic URL - For it to open the product page already at the review widget, automaticallyCould someone help me?Thanks!

2
L
Contributor I
11 days ago
U
Contributor I
Usman_abdullah71Contributor I
asked in Email Templates and Coupons

email on ios isn't in the center

My email is looking fine on Gmail but on iOS it is aligned to the right side of the screen... Looking for a solution 

1
Kylie W
Partner - Silver
15 days ago
Y
Contributor I
ynemaoContributor I
asked in Sign-up Forms

Sing-up form pop up not showing (WooCommerce) worked fine until 2 weeks ago

HiyaWe use Klaviyo on our WooCommerce store. I have set up a Sign-up form pop-up to capture emails and it seemed to be working fine until 4th April, but now it’s not showing anymore. We used to have hundreds of views, but now we have 0.I have uninstalled and reinstalled the Wordpress plugin, but it doesn’t seem to be working.When I look at the integration, it is enabled, and recent store data is still being synced.I don’t have an AdBlocker and am viewing in incognito mode, but there’s no pop-up to be seen.Can anyone tell me how I can get this to work again?

1
Taylor Tarpley
Community Manager
10 days ago
A
Contributor I
AmyScarrContributor I
asked in Analytics and Deliverability

How to see click through rates on clipped message

Hi everyone. We’ve had a few messages that have been clipped and when I previously used campaign monitor you could see click rates for the “see full message” link. I can’t seem to find this in Klaviyo? It’s not in the campaign link performance stats. Is this not enabled or am I missing where to find it?Thanks in advance

0
A
Contributor I
3 days ago
S
Contributor I
shawn0564Contributor I
asked in Campaigns and Flows

JotForm Embedding into Klaviyo Email

 I've made a JotForm using the free version, and I'd like to embed its source code into my email workflow. Can I do this in Klaviyo, or is it not allowed?

1
S
Contributor I
8 days ago
S
SunshineHappyNew Member
asked in Campaigns and Flows

Black Background - White Socials Icons Missing 🥲

Why is it that my test email looks like this on desktop for socials BUT comes though to my mobile email like this? 

1
bluesnapper
Partner
21 hours ago
T
Contributor I
The Garden MarketContributor I
asked in Campaigns and Flows

INCORRECT PRODUCT SHOWING IN ABANDONED CART

Hi, I am not a coder not did I input any coding or URL into Klaviyo app used through Shopify. I have noticed that one product is displayed in every single flow sent to customers who have abandoned their cart. It is not relating to the product they have abandoned and it is the same product in every email?I cannot find any settings on the app I am using via Shopify and I have no idea how to fix it? Please help!

1
Bobi N.
Partner - Platinum
11 days ago
B
Contributor I
becca.at.chefaloContributor I
asked in Accounts and Settings

Feature Request: Image Folders to Organize Digital Assets in Klaviyo

Hello Klaviyo Community,I’m a very new Klaviyo user, coming over from Wix email marketing. I’m just getting set up now, and would like to use best practices right from the start. However, I’m getting hung up on this, since I can’t for the life of me figure out how to group my images into folders.I believe grouping images into folders might not be possible in Klaviyo. If that’s true, I would love to submit this as a feature request. If it’s not true, could someone help me out?If we want to get really advanced, I’d love to see a Klaviyo/Canva integration for importing images, so I could send images directly over to Klaviyo from Canva (so instead of downloading to my desktop and upload to Klaviyo, I could “download” from Canva to Klaviyo.)Thanks for reading!

1
bluesnapper
Partner
21 hours ago
E
Contributor I
EmirAydinContributor I
asked in Developer Group

My settings page is not letting me use my domain

So i bought a domain and wanted to use it here. But when i get to settings i couldn't get to button. It was out of the page... Somebody pls help me

0
E
Contributor I
1 day ago
U
Contributor I
Usman_abdullah71Contributor I
asked in Accounts and Settings

Multiple sites on woocpmmerce

My client has two domains/sites on woocommerce let’s say shop.com as the primary one for the canadian customers and us.shop.com for other international ones…We have integrated Klaviyo and created a signup form but it’s only showing on canadian websites.. There are alot of other issues as well with managing multiple domains.. Like do we need to create a seperate account for both stores and if yes how because the klaviyo plugin is only one on woocommerce or both websites will have their seperate plugins on woocommerce?? How does this work and is there any easy way around it??  and why is this simple thing so complex

0
U
Contributor I
14 hours ago
A
Contributor I
abhijithvsContributor I
asked in Integrations and Reviews

How to change Logo for OAuth 2.0 ?

Hey Klaviyo Community and Team,I have created an OAuth client in www.klaviyo/com/oauth/client and generated a Client ID and Client Secret and used the same to connect to Klaviyo from my app. But whenever I do so, I am getting the default OAuth 2 logo in the Authorization page and I couldn’t find where I can change this logo to my customized logo. Can anyone help ?The Image Logo here​​ 

0
A
Contributor I
3 days ago
L
Contributor I
lindawContributor I
asked in Sign-up Forms

Greetings!!

Thanks for the welcome. Great to be here.I’d like more information on installing forms on Klaviyo. Thank you.-lindaw

0
L
Contributor I
4 hours ago
B
Contributor I
btchuybuiContributor I
asked in Sign-up Forms

how to restore flow klaviyo

how to restore flow klaviyo

0
B
Contributor I
10 minutes ago

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