Get advice on building and designing signup forms that convert.
- 733 Topics
- 2,082 Replies
First welcome email questionnaire
We want to gather more data for our subscribers to enhance their profiles and allow us to improve our segmentation. I'd like to email them with a link to a short survey and merge the data we capture into their Klaviyo profile. Can anyone suggest a cheap or free tool I can use to do this? One colleague has suggested hosting the survey on a web page using a new Klaviyo embed form created specifically for this. But if we did that, how would we merge the data we gather into the existing subscriber profiles?
Is there a way to clone a sign up form from one account to another?
Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?
Contact Form Submission Error: “An error occured when submitting. Please try again later.”
Hi,I have integrated Klaviyo with my Shopify and Gempages site, and I have a form now successfully showing up on one of my pages.However, when I go to submit the form I get the following error:“An error occured when submitting. Please try again later.”I have gone through the help page and double checked that the button is a “submit” button and that the list it is submitting to exists.Any help would be much appreciated.
Has Anyone Used a Conversational Pop-UP form?
Hi all, Trying to optimise our pop up form to entice more sign ups. Has anyone manage to create a conversational type pop up using Klaviyo? Is multi-checkbox on sign up form the only option? Open to your thoughts / view on conversational pop up versus discount offer pop up.
How to remove form teaser message at bottom of screen?
Hello Team,Hope you are doing well.Can you please help me to remove the GET 15% Off that is popping from the bottom of my screen (attached screen-shot).I think it is due to the Klaviyo Exit Intent message , as when I click on it, it takes me to the same message.Regards,Alireza
How can I create a custom trigger to prevent timed popup and exit popup from overlapping or showing at the same time?
Hello,I have 2 popups that are currently overlapping. My welcome popup is set to open after 15 second on the site. The next popup is set to open on exit intent. If a visitor decides to leave the site before 15 seconds, the exit popup will show first then the welcome popup will show while the exit popup is still on the screen.How do I set a custom trigger for the exit popup to only show if the visitor sees the welcome popup first? To be more specific, I would like the exit pop to show only if the visitor viewed the welcome popup and closed the form.
Lead magnet to new and existing contacts
Hi. I’m setting up a lead magnet for a client. This will be an embedded form on a landing page on the website. I think I know how I can deliver the freebie AND add them to the welcome flow, but how can I offer this same freebie to existing contacts via the embedded form.They’ll likely see it and want it too, but they’ll already be signed up.How can I do this?
Alternate solution to language specific sign-up-form display
Dear Klaviyo-Team, we have a highly customized Shop and I was wondering whether it is possible to show different newsletter sign up forms depending on the site language displayed. In a different thread (here) there was a solution suggested to depend the sign-up form on whether there is an e.g. “FR” or “DE” or “EN” in the URL. This will not work for us, because we use the App weglot to translate the page and there are no language-tags in our URL, they are the same independend of the language. How could we solve this? Many thanks in advance,Christian
Why won't my sign up form display for my custom trigger?
Multi step sign up form:
Hello Klayvio community, I’m having issues with my mobile multi step sign up form. When visitors land on my website (non klayvio profiles) they are seeing my pop up forms. When configuring the setup, I’m having issues with the first name field as I’m collecting SMS first with name field and email on the 2nd popup with name field. Should I be having the name field on both email and sms forms? If visitor declines sms and wants to join email, the name field is there. If they decline and select not interested, the first name filed is auto populated to required field and cant close the form. I need to be capturing name fields on both. What property should i be setting up for name filed on sms from and then what property for name field on email pop up???? This issue I’m having is on both desktop and mobile forms. Looking forward to a response.
How can I change the name of my form teaser?
Hello, everyone.I’ve got a subscription form which is supposed to go fullscreen when clicked on. Everything is fine with it, except I can’t find where to change its title! Any ideas?I’m sure it’s an easy fix, but I’ve been going over this for ages and can’t find it. Help? :)
Best optin offers for giveaways (no discounting)
Hey community!I’m doing some research on different optin offers, and I’m interested to hear what your experience has been with doing giveaways. My clients mostly sell luxury products, and prefer to not give any discount offers. So the challenge becomes, how do you incentivize optins without offering a discount? I’d love to know...What was the optin reward offered? Did every new subscriber get a reward, or just one monthly/weekly winner? How did you fulfill that? Did they have to place an order with a secret discount code to “redeem” the reward?I’ve seen optin rates around 3% when everyone was offered a free sticker. Then optin rates of 9-11% when we offer a downloadable asset like a pet safety checklist, or packing list. I’d love to see some new ideas though… ~ Gabrielle
[Webflow] Only one embedded form displays when there are two on a page.
I am using Klaviyo embedded forms on a Webflow site; in the section before the footer and the subscribe button in the footer.When there is only one instance of the form on a page, it works perfect. But when there are two instances of the form on a page, only the first instance displays while the second doesn’t display at all.Using Chrome’s Inspect tool both forms have similar HTML including a “form-version-cid-#”. The first, displayed instance of the form has a “form-version-cid-1” while the second, non-displayed form instance has a “form-version-cid-2”. I assume this is where the issue is.There is only one JS script in the site. If you’re familiar with Webflow, it’s in the Project Setting > Custom Code > Footer Code. I also have tried making both HTML Embeds have the same IDs and classes.
Why aren't my embed forms displaying correctly on my webflow page?
Hi,I have a 1-page lander built using Webflow that uses the same Klaviyo Embed Form throughout the page. However, the form only appears once on the landing page (mainly the hero section) and not at the other sections of my page. I’ve checked and the script + HTML embedded codes are correctly placed and unsure why the form is only showing up on the header, when it’s using the same exact code + class on the other sections.I’m using Webflow → HTML Embed to put my Klaviyo code in. Is there some limitation to how many of the same Klaviyo Sign Up forms you can embed on 1 page?I previously had no issues putting multiple sign up forms (of the same form) on my 1-page lander. Thanks!
How to make sure signup forms are shown only once
Hello,We currently use sign-up forms (announcements/pop-ups) to inform our customers about promotions and freebies. However, we cannot seem to find how to make sure the form is only shown once. Although we have switched on the button "don't show again after submitting or closing..." the fly-out or pop-up keeps on popping up when visiting another page during the same session/visit.Are we missing something?Kind regards,Lien - content creator for Mamzel
Flow for pre order list
Hey!I have a question regarding setting up a pre-order list for my upcoming product launch. I will be launching three new products soon and I want to send an email to my existing customers, inviting them to register for the pre-sale subscription list so that they can stay informed about the launch. Since I have three different products, I want to give customers the option to sign up for each product separately, and I want to keep these customers in different registration lists. My question is, is it possible to add a registration form in a Klaviyo email or is there a better way to approach this?Thank you in advance for your response!
Why am I seeing an error the success message of my form?
Hello, Regarding my exit intent pop up, while visitors submit their email, instead of getting a coupon code for discount,Success message gives an error message.Frustrated visitors have started to call us and it is damaging our reputation.Please let me know how to resolve it ASAP.Thanks
Why can't my legacy Klaviyo embed form find the list it's connected to?
hello, i create klavio form on my website, <form id="email_signup" class="w-full klaviyo_gdpr_embed_TULjq2" action="//manage.kmail-lists.com/subscriptions/subscribe" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" method="GET" target="_blank" novalidate="novalidate"> <div class="flex justify-center items-center"> <h1 class="text-center w-full lg:w-8/12 mb-8 lg:mb-16 font-bold text-lg lg:text-4xl">Where should we send your results? Enter your email address:</h1> </div> <div class="flex justify-center items-center klaviyo_field_group"> <input type="hidden" name="g" value="TULjq2"> <input type="hidden" name="$fields" value="$consent"> <input type="hidden" name="$list_fields" value="$consent"> <input type="email" value="" name="email" id="k
How can I make the next step of my form send a user to a different URL?
I have set up a sign-up form and when you click submit, it goes to the “success” page. This is an embedded form on a web page. For Facebook Ads tracking, I need the success page to have a separate URL but it has the same URL as the sign-up form. How can it be set up so that the success page has a separate URL?
How do I upload my coupons to the success message of my form?
I am trying to connect coupon code with my email subscribers. I am having the problem connecting. I put 1000 codes. Not sure why like that. Should be automatically for each subscribers. Second page call SUCCESS suppose to be for the text OR COUPON.
How can I prevent spam bots signing up while keeping my List set to single opt-in?
Hi, we are hitting an issue where bots are spamming our forms with duplicate firstname and lastname. (like JohnSmith JohnSmith). This is a clear pattern that I can write validation for. Although nothing in Klaviyo seems to allow us to check for this and reject it.We cannot turn on 2 step submission. It’s already up and running/established without it and will affect metrics. Forms are embedded.So my question:Can I script a new validation rule into the signup forms myself for this? Can I add any js to the form, within Klaviyo? Or will I have to rewrite 5 forms as legacy, just for the purpose of custom validation? As it seems like Legacy > Embedded when it comes to flexibility...which is...regressive!Any help appreciated. Thanks.
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