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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,270 Topics
  • 3,538 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1270 Topics
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Contributor I
BPDeveloperContributor I
asked in Sign-up Forms
Entering multiple options in a Dropdown field

I am creating a custom form and wanted allow the option for a dropdown list of all the states in the US. Entering these one by one is tedious. Is there a pre-built “state” field with these options already, or at least a way to add them via CSV in one shot? As we create new forms, or move forms from our Test environment to production, this can become time consuming, and risk typos when adding new ones. 

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retention
Partner - Platinum
Y
Contributor I
youwhatsupContributor I
asked in Sign-up Forms
i have an issue with the welcome popup

i have this issue that when my popup shows with the image i added on it and press X to close it, it shows again without the image so i have to press X twice for it to go, anyone having the same issue or have had the same issue?

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retention
Partner - Platinum
H
Contributor I
Heather KnafsContributor I
asked in Sign-up Forms
Giveaway Collabs

Hey All,Glad to be part of this community. I have a question I haven’t been able to find an answer to. We are collaborating with a few brands on a giveaway right now. We are hosting the email sign up form, so we are getting all the entries, but we want to know how many of the people entering the giveaway are already email subscribers for our brand. Does anyone know how I can find that number? The entry form goes to a brand new list and I wish I could easily tell how many people on that list are already subscribed.

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Contributor I
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Contributor I
PaulsonContributor I
asked in Sign-up Forms
Contacting Customer after purchase with Discount Code

Hi,I like the idea of collecting customer's email id by showing a Pop Up and sending a welcome message with 10% discount code. But it makes their shoping experience more difficult especially if they are ordering from a mobile phone.So, what we are thinking of doing is attract the customer by giving 15% OFF on their first order on the check out, they don't need a code and then after the purchase email them the code for a further 10% discount on the second purchase. After the purcahse do we need to show them a Sign Up form to collect their email id and make an agreement between the customer and us? Are we allowed to email customer directly without making them to sign up after the purchase as they are already our customer?We can show a preselected "Email me with news and offers" tick box on the cart page, will that be enough? Thanks,

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retention
Partner - Platinum
P
Contributor II
putonlovemarketContributor II
asked in Sign-up Forms
Edited Teaser text won't appear on my Mobile

Hello,I edited the teaser texts from the app settings (from SAVE 30% to SAVE 35%) but it keeps appearing on my mobile (even with incognito) the old discount 25%). Can anyone help?      

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bluesnapper
Partner
G
Contributor I
God of GodsContributor I
posted in Sign-up Forms
Double Opt In (Two success outcomes)

I’m struggling using klavio for the first time, in trying to make a sms & email opt in. It starts with email and it promises you a 5% discount. After putting your email in, before giving you the 5% discount it says, do you want an extra 5%? If they click yes then they put in their phone number and get a 10% discount. If they click no thanks then they get the 5% one. How could I do this (two possible success outcomes.)

151
Bobi N.
Partner - Platinum
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Sign-up Forms
How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, select the page where you want the form to live or click Add page to create a new page.Click into the source (< >) for this page. Copy and paste the embedded signup form code into the source. Head to our article on How to Find Where to Paste a Form's Embed Code: Create an Embedded Form to learn where to find your embedded code.Finally, click Save and check that your form looks as expected.

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Contributor I
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Contributor I
GitanoKitContributor I
asked in Sign-up Forms
Assistance Needed to Restrict Sign-Up Discount Codes to One Per Email

Hello.I hope you're all doing well. I’m currently using Klaviyo for sign-up discounts on my Shopify store. However, I’ve encountered an issue where customers can enter the same email address multiple times and still receive additional discount codes.I would like to configure the sign-up discount feature so that only one discount code is issued per email address, even if the customer attempts to sign up again with the same email. Here are the key points I need assistance with:How can I ensure that Klaviyo prevents duplicate emails from being used for sign-up discounts? Is there a way to block additional discount codes from being sent if the same email address is re-entered? Are there specific settings I should review in both Klaviyo and Shopify to achieve this?I’ve already set up usage limits in Shopify for the discount codes, but the issue persists on Klaviyo's side. Any guidance or recommendations on how to implement this properly would be greatly appreciated! Thank you for your time

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G
Contributor I
J
Contributor I
Jenn_CContributor I
asked in Sign-up Forms
Custom Properties Suddenly Stopped Recording from Klaviyo Form

Hi all! I’ve had a 2-step Klaviyo form published on my website for the last 6 months. Initially it was collecting the information from the Custom Property fields I had set up correctly (Pet Name and Birthday), but I have noticed that for the last month the custom properties are no longer being added to the customer profile. I have made no changes to the form, and I have checked and the Profile Properties are still correctly set up as they were initially. I can replay customer sessions and see they have entered all the info as they should, and have tested it out myself too. The profile is created, but the custom properties don’t show anywhere anymore. Has anyone else experienced this and solved the reason why?Thank you! Jennifer

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J
Contributor I
P
Contributor I
PaulsonContributor I
asked in Sign-up Forms
How to remove Klaviyo logo from Email and Pop Up - Shopify

I am in the UK. I am using Shopify.I am looking for the cheapest option to remove Klaviyo logo from the Pop Up and Emails.Thanks, 

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ali786
Expert Problem Solver I
J
Contributor I
jfhatch8Contributor I
asked in Sign-up Forms
Connecting Klaviyo newsletter sign up to elementor form

Hello Klaviyo Community!I'm currently building a website for my client using WordPress and Elementor, and a top priority is capturing newsletter subscriptions that connect directly to a Klaviyo email list.I've tried various plugins (HT Mega Addons, MailOptIn, Updraft, AFI, and MailerLite), but I'm having trouble establishing a smooth connection between my Elementor form and Klaviyo. I attempted setting up a webhook URL, but I keep encountering error messages, even when using the correct API key and List ID format.Could anyone recommend the best approach, plugin, or integration setup for connecting an Elementor form to a Klaviyo list for capturing subscribers? Any guidance or tips to troubleshoot would be greatly appreciated!Thank you so much!

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J
Contributor I
K
Contributor I
khtigerContributor I
asked in Sign-up Forms
Form submissions not being logged as an event

I have an email sign-up form set up, sending submissions into a main email list and have a segment defined to identify people who have completed that specific form via the ‘Form submitted by profile’ event and the form’s ID. That works, however there are profiles where they are subscribed to email, the form ID is listed in the details of the ‘Subscribed to Email Marketing’ event and in the subscription details, but there is no Form Submission event, so they are not being pulled into the segment. Form is single opt-in and everything is working as it should for other submissions, there are no other forms or ways to subscribe currently active, so I can’t see why one does not have that event logged. Screengrab here shows the correct form ID, but no form submission event which is what I need to populate the segment:Anyone know why the event wouldn’t be logged and any fixes?

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K
Contributor I
T
Contributor IV
topgummyContributor IV
asked in Sign-up Forms
Images for full page sign-up form

Is it possible to use different background images for mobile and desktop on a full page sign up form? In fact, is it possible to edit the mobile version without making changes to the desktop one? I’m finding the sign-up form editor quite limiting! 

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ArpitBanjara
Principal User I
lloydtech
Contributor I
lloydtechContributor I
asked in Sign-up Forms
Capturing ZIP / Postcode on signup form and adding to Profile

Hi Klaviyo peoples,Quick question on capturing ZIP (postcode) in a Sign Up form… and then seeing where it ‘lands’ when a Profile is created.I’ve got the form creating and it is sending through all the usual information through, as well triggering the email subscription confirmation. However, no matter how many variations on field I’ve tried, I cannot figure out how to get it to take the captured ZIP field and ‘add’ it to the Profiles being created.  Any tips most welcome!cheers...Al   

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lloydtech
Contributor I
S
Contributor I
Sahil.MContributor I
asked in Sign-up Forms
How do I prevent customers from abusing the sign-up form?

Hi,I found a very similar thread dated from last year on this issue, which was given a great response.I am still not able to understand how to deal with customers who add random characters to their email address (Which gets accepted on the sign-up form as a new email) but gets directed to the recipients original email. (Gmail lets users do this).Is there a way for me to avoid customers abusing this?

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J
Contributor I
D
Contributor I
ddgfashionContributor I
posted in Sign-up Forms
Sign up form

Help. The sign up form is displayed again and again after clicking on button and so on endlessly.

202
ali786
Expert Problem Solver I
L
Contributor I
lzxContributor I
asked in Sign-up Forms
Subscribe Page URL is not working

Hi everyone. I am now trying to add email address to a existing email list. I use the subscribe page URL in the sign up form. I have done no change to it. After I submit the info, nothing is added to the email list. Please please someone tell why!!!!

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ali786
Expert Problem Solver I
M
Contributor I
MyrtheContributor I
asked in Sign-up Forms
Sign up form segment not working

Hello.. I’ve created a sign up form for early access for BFCM. I want to create a segment for people that have signed up but for some reason it’s not working. I signed up twice today to test it.. and on the form it says that there are 2 submissions today.. but my segment isn't picking up any profiles/members.. I really don’t know what I’m doing wrong  

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ali786
Expert Problem Solver I
D
Contributor I
DUPEContributor I
asked in Sign-up Forms
Flow and sign up form

Having some trouble shooting with the email not being sent to new recipients after they sign up from our website popup. I have made sure that the flow is linked to the correct list. I also checked that the flow's trigger is set to the intended list and that profiles are entering it. Also both the popup and welcome flow is in the Live status. There is no flow filters, we dont have the double opt in option on or smart sending. What would be the reason as for why the welcome flow is not being sent? 

272
bluesnapper
Partner
B
Contributor I
Bas_VContributor I
asked in Sign-up Forms
Sign-up form disappears after login - Shopware 6 website

Hi,I have a problem with a sign up form I created for the footer. When you visit the website as a guest, the form shows as it should. It also works well, so no problems there. But when you then login as a customer, the form instantly disappears from the footer. When you logout the form appears again.I checked the settings of the form and it has no limitations in regards to visibility, it is set to be showed to everybody. It looks like it is blocked by something on the website, some sort of plugin. But I was wondering if there is anybody here that experienced the same thing? So we could find a solution fast.Thanks in advance!Bas

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Taylor Tarpley
Community Manager
T
Contributor I
ToottoothonkContributor I
asked in Sign-up Forms
Customers signed up but never receive any emails

Hi, I’ve been running through this issue and couldn’t figure out why.. some new customers signed up through a form in our website and their profile is set up to be part of our list and also subscribed to email. However they never receive our welcome flow?I have double checked that;smart send is off they are qualified to our flow (if they are added to the main list) email should be send immediately, no time delay.  Their profile said that they’re subscribed to Email I’ve also tried to include past profile and it’s sent to everyone except these new ones lol 😅I’ve checked for the past 30 days there are about 300 new customers who never received anything.. Anyone know why this is the case?  

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ali786
Expert Problem Solver I
P
Contributor I
PiDesignContributor I
asked in Sign-up Forms
Same Pop Up Form for Multiple Buttons with Different Submit Events

I’m trying to use pop-up forms to collect email addresses before allowing visitors to download files. So far I’ve figured out how to get it to work when there’s only one download on the page, but I’m trying to figure out how to make it work when there are multiple downloads on the page.Here’s the code I have so far:var downloadURL = "";var downloadLinks = document.getElementsByClassName("klaviyo_form_trigger");for (var i = 0; i < downloadLinks.length; i++) {    downloadLinks[i].addEventListener('click', popUp, false);} var popUp = function(e) {  var attribute = this.getAttribute("data-download");  downloadURL = attribute;  window._klOnsite = window._klOnsite || [];      window._klOnsite.openForm('WRbG6e');  e.preventDefault();   }; window.addEventListener("klaviyoForms", function(e) {     if (e.detail.type == 'submit') {     window.location.href=downloadURL;    }}); This seems to work fine for the first submit, but nothing after.Any ideas?

171
P
Contributor I
P
Contributor I
PauldeTContributor I
asked in Sign-up Forms
Multi-step form collecting profile information after submitting email

Hi community, I am new to Klaviyo and have been struggling with what seems to be a limitation with the multi-step forms.I have embedded a multi-step form on my website, which starts by asking for the email. On the second step I ask for first name and last name to complete their profile information.I have been testing but it seems like the profile information doesn’t get saved on my subscribers’ contact information.More precisely it feels like the form is actually submitted only at the first step, I think that if i had put first name and last name as the first step it would have worked but it’s not the path that I wanted to take. Can you confirm if what I want to do is possible ? Many thanks  

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P
Contributor I
A
Contributor I
Amir HossainContributor I
asked in Sign-up Forms
Klaviyo Embedded form is not showing on wordpress site

Hello there,I am using wordpress woocommerce with wp bakery page builder, installed code snippet, copied the html code of the embedded form & pasted it on site, but the form is not showing.(see attachment) Also tried with wpbakery text block, the result is same(see attachment)What is the possible solution? In the klaviyo documentation & other sections, they are suggesting to use it on the footer widget. But I want to paste it on a web page 

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Z
Contributor I
B
Contributor I
BauPatContributor I
asked in Sign-up Forms
Show Kavyio popup based on Shopify product collection

Hi,Is there a way to show a specific Klavyio pop when a product in the shopping cart belongs to a specific collection?Also, is it possible to target more than one Brand in the field: “Show based on product in cart”?If so, should we use “|” or  “;” or “,” to separate brands?Thanks in advance for your help.Pat

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Contributor I
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