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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,254 Topics
  • 3,469 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1254 Topics
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Contributor I
Bas_VContributor I
asked in Sign-up Forms
Sign-up form disappears after login - Shopware 6 website

Hi,I have a problem with a sign up form I created for the footer. When you visit the website as a guest, the form shows as it should. It also works well, so no problems there. But when you then login as a customer, the form instantly disappears from the footer. When you logout the form appears again.I checked the settings of the form and it has no limitations in regards to visibility, it is set to be showed to everybody. It looks like it is blocked by something on the website, some sort of plugin. But I was wondering if there is anybody here that experienced the same thing? So we could find a solution fast.Thanks in advance!Bas

221
Taylor Tarpley
Community Manager
1 month ago
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Contributor I
ToottoothonkContributor I
asked in Sign-up Forms
Customers signed up but never receive any emails

Hi, I’ve been running through this issue and couldn’t figure out why.. some new customers signed up through a form in our website and their profile is set up to be part of our list and also subscribed to email. However they never receive our welcome flow?I have double checked that;smart send is off they are qualified to our flow (if they are added to the main list) email should be send immediately, no time delay.  Their profile said that they’re subscribed to Email I’ve also tried to include past profile and it’s sent to everyone except these new ones lol 😅I’ve checked for the past 30 days there are about 300 new customers who never received anything.. Anyone know why this is the case?  

303
ali786
Problem Solver IV
1 month ago
P
Contributor I
PiDesignContributor I
asked in Sign-up Forms
Same Pop Up Form for Multiple Buttons with Different Submit Events

I’m trying to use pop-up forms to collect email addresses before allowing visitors to download files. So far I’ve figured out how to get it to work when there’s only one download on the page, but I’m trying to figure out how to make it work when there are multiple downloads on the page.Here’s the code I have so far:var downloadURL = "";var downloadLinks = document.getElementsByClassName("klaviyo_form_trigger");for (var i = 0; i < downloadLinks.length; i++) {    downloadLinks[i].addEventListener('click', popUp, false);} var popUp = function(e) {  var attribute = this.getAttribute("data-download");  downloadURL = attribute;  window._klOnsite = window._klOnsite || [];      window._klOnsite.openForm('WRbG6e');  e.preventDefault();   }; window.addEventListener("klaviyoForms", function(e) {     if (e.detail.type == 'submit') {     window.location.href=downloadURL;    }}); This seems to work fine for the first submit, but nothing after.Any ideas?

171
P
Contributor I
1 month ago
P
Contributor I
PauldeTContributor I
asked in Sign-up Forms
Multi-step form collecting profile information after submitting email

Hi community, I am new to Klaviyo and have been struggling with what seems to be a limitation with the multi-step forms.I have embedded a multi-step form on my website, which starts by asking for the email. On the second step I ask for first name and last name to complete their profile information.I have been testing but it seems like the profile information doesn’t get saved on my subscribers’ contact information.More precisely it feels like the form is actually submitted only at the first step, I think that if i had put first name and last name as the first step it would have worked but it’s not the path that I wanted to take. Can you confirm if what I want to do is possible ? Many thanks  

1166
P
Contributor I
1 month ago
A
Contributor I
Amir HossainContributor I
asked in Sign-up Forms
Klaviyo Embedded form is not showing on wordpress site

Hello there,I am using wordpress woocommerce with wp bakery page builder, installed code snippet, copied the html code of the embedded form & pasted it on site, but the form is not showing.(see attachment) Also tried with wpbakery text block, the result is same(see attachment)What is the possible solution? In the klaviyo documentation & other sections, they are suggesting to use it on the footer widget. But I want to paste it on a web page 

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Contributor I
1 month ago
B
Contributor I
BauPatContributor I
asked in Sign-up Forms
Show Kavyio popup based on Shopify product collection

Hi,Is there a way to show a specific Klavyio pop when a product in the shopping cart belongs to a specific collection?Also, is it possible to target more than one Brand in the field: “Show based on product in cart”?If so, should we use “|” or  “;” or “,” to separate brands?Thanks in advance for your help.Pat

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S
Contributor I
1 month ago
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Contributor III
Lien MamzelContributor III
asked in Sign-up Forms
How to make sure sign-up forms are shown only once

Hello,We currently use sign-up forms (announcements/pop-ups) to inform our customers about promotions and freebies. However, we cannot seem to find how to make sure the form is only shown once. Although we have switched on the button "don't show again after submitting or closing..." the fly-out or pop-up keeps on popping up when visiting another page during the same session/visit.Are we missing something?Kind regards,Lien - content creator for Mamzel 

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Contributor I
1 month ago
V
Contributor I
VidhishaContributor I
asked in Sign-up Forms
Unique Code In Success Message Different from Unique code on email

Hi There I’ve been setting this up, but I get one single code discount at the success of the sign up and another single code discount on the email, Can it be the same per email?

151
Taylor Tarpley
Community Manager
1 month ago
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Contributor I
kc-trustworthyContributor I
asked in Sign-up Forms
Pop-up time out error: "Uppsss...something went wrong"

Hi Klaviyo Community, We’re running a pop-up across the majority of our blog right now. It seems that when the page has been open for a while (not sure how long), the user receives the following error message: “Uppsss...Something went wrong. Looks like you’ve found the doorway to the great nothing. Try again or contact support!”How can we prevent this from happening? It makes for a very strange end-user experience. Examples that the end user sees:   

281
bluesnapper
Partner
1 month ago
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Contributor IV
topgummyContributor IV
asked in Sign-up Forms
Create a Waitlist form and link

I want to set up a waitlist for a new product launch. I’ve attached screenshots of a similar 2 step process that I want to replicate. So once people click the “Join the waitlist” link in the email, it takes them to the signup form, then a thank you page. How do I do this in the simplest way? Thanks.  

541
annasophiefc
Partner - Platinum
2 months ago
C
Contributor I
coltonuContributor I
asked in Sign-up Forms
Popup form targeting a segment not working

I’m trying to target a segment with a popup but I can’t get it to work. The popup itself works when I remove the targeting condition. I’ve tried with other lists and segments and have the same issue. Even put myself in a list by myself and targeted that, and it still won’t pop up.Seems like the conditional segment recognition feature as a whole just isn’t working for some reason. I’ve removed all delays in reappering so it will come up every time i refresh the page when there are no segment conditions.  Any idea what I may be doing wrong?

391
annasophiefc
Partner - Platinum
2 months ago
S
Contributor I
seoyoungContributor I
asked in Sign-up Forms
wordpress embedded form not work (first render)

 hello! I am currently using an embedded form in wordpress! it was working fine, but a week ago only when wordpress was first rendered, an empty form was delivered, and when I refreshed, the original form was visible! We haven't changed anything on our end, so I'm curious why this problem is suddenly happening!

222
S
Contributor I
2 months ago
A
AD_1977New Member
asked in Sign-up Forms
Double Opt-in

I set up a form on a list that has the double opt-in setting set up. When testing, i would sign up and i would receive my confirmation email to confirm my subscription. Unfortunately i had to re-install my Shopify template and thats when i stopped receiving the confirmation emails when i tested my form. I have checked and double checked EVERYTHING and yet when i fill out my form and submit i do not get any type of confirmation email AT ALL. Not in spam, not in promotions….zero, zilch, nothing. I need help to get this to work again as I dont know what is going on.

232
ArpitBanjara
Principal User I
2 months ago
M
Contributor I
MezyBContributor I
asked in Sign-up Forms
Sign Up Form Discount Code Included On Welcome Flow

Hi there,Need some help. I've created a sign up form on the website that automatically applies custom discount code for each customer in their cart.I would also like to send this customer a Welcome email with their own specific discount code. I’ve set up the welcome flow BUT how do I include each clients specific discount code instead of a generic “welcome15’?

472
V
Contributor I
2 months ago
B
Contributor IV
brendonbrownContributor IV
asked in Sign-up Forms
Redirecting subscribers to a download link

I like to give my email subscribers access to all available free download links.I have dozens of blog posts on my Shopify site offering a specific free download after email subscription. After someone subscribes I have buttons in my success message for all existing downloads (links to Shopify uploads).This is a low maintenance approach that has the disadvantage that the desired download is not at top of the list after the user subscribes, and buttons are painful to design in Forms.I’d like to separate this workflow, and, rather, create a form for each download, with a button to the download on the success page, with an All downloads link to a page with … all downloads. The problem now is that this would be an open page - I’d like to validate these by Klaviyo email subscription. Ideas?

22792
G
Contributor I
2 months ago
T
tandtNew Member
asked in Sign-up Forms
Email/SMS Signup Pop-up on SPECIFIC Shopify Page?

I am a sponsor at a social event in our town. With that, I am building a website page on my Shopify store that will have a QR code to scan. This page will not be put on a menu, so unless you scan the code or can magically guess the address, you’d never find it.The page will be a brief & personalized (to the event) intro to the store.Can I add a pop-up to collect both email & SMS (on the same- yes, I know that’s not highly suggested but I want to make it easy for people) to appear JUST that page? Or can I embed the sign up on the private page?I don’t want that personalized pop-up to show when someone visits my main website.

211
retention
Partner - Platinum
2 months ago
chriscavill
Contributor I
chriscavillContributor I
asked in Sign-up Forms
Popup Background Image

Hi everyone,I'm seeking assistance with customizing the popup on our site for an A/B test.I've attached visuals of our goal, but it seems Klaviyo might not support background images. The only options I'm seeing are Image Left/Right. Am I overlooking something?Ideally, we'd like the form content and text to appear above the image. Before resorting to our dev team, I wanted to get an opinion from a Klaviyo specialist to potentially save some time.Thanks!  

1784
K
Contributor I
2 months ago
J
Contributor I
JamesWMWContributor I
asked in Sign-up Forms
Opt-In Page - Preferences link missing

Hi, I’m hoping you can help with this one - I have an issue with the Opt-In Confirmed pages.What’s happening is that when a user clicks the confirm link in the Email Confirmation and opens the Opt-In Confirmed page for the first time, the Review your email preferences link displays below the text (this is working correctly)However, if the user refreshes the page, or clicks on the confirm link in the email again, the Review your email preferences link is missing.  This is an issue as the text above the link currently says:Thanks for confirming your email address! If you'd like to change your subscription, you can update your preferences with the link below.but the preferences link doesn’t consistently show. Is this expected behaviour (in which case we will update the text on the confirmation page) or should the preferences link be showing at all times? Thanks

3874
L
Partner
2 months ago
M
Mahi22New Member
asked in Sign-up Forms
Custom URL not working on a full-page form

I have created a full-page form with custom anchor link which seemed to work a couple of weeks ago but it is not working anymore. I have tried everything and found no solution so far.

271
bluesnapper
Partner
2 months ago
S
Contributor I
SueinSydneyContributor I
asked in Sign-up Forms
How can I make the next step of my form send a user to a different URL?

I have set up a sign-up form and when you click submit, it goes to the “success” page.  This is an embedded form on a web page. For Facebook  Ads tracking, I need the success page to have a separate URL but it has the same URL as the sign-up form. How can it be set up so that the success page has a separate URL?

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G
Contributor I
2 months ago
T
Contributor I
tanlinhanContributor I
asked in Sign-up Forms
"Already subscribed" message

I have read a lot of Community threads on this subject - and non with a viable solution. Yes we have activated the ‘Don’t show to existing profiles’, but are still getting a lot of complaints from people who forgot they signed up. Another faulty solution is sending the message in an email based on multiple lists etc. Making the customers leave our website to go wait in the inbox for a ‘Sorry, you will not get a discount’ mail is a conversion killer. The message should be instant and not make the customer leave the page.So Klaviyo when will you implement a sign-up flow step for a “You have already subscribed” message. I get this message, when I subscribe to other sites similar to the “Success” step.It seems simple, but would remove a huge pain for our Customer Service as they time and again have to check when a customer writes “I have subscribed to you newsletter, but not received a code. I would like the discount...” Best regards, Tanja

231
M
Partner
2 months ago
M
Contributor II
MW2024Contributor II
asked in Sign-up Forms
Multi-step signup form configuration without submitting on first step

Hi, I'm trying to create a multi-step signup form where the first step only displays a message (e.g., “Do you want a gift?”) with a button to lead the user to the next step. I don't want the first step to submit any data or add the contact to a list — it should only display the next form step. However, I noticed that the only button action available is "Submit Form." Is there a way to configure the button action so that it simply leads to the next step without submitting data? Alternatively, is there a workaround using display logic or custom code to achieve this behavior? Your assistance on setting up this type of multi-step form would be greatly appreciated! Thank you!

181
bluesnapper
Partner
2 months ago
D
Contributor I
Daniel JepsenContributor I
asked in Sign-up Forms
Import contacts and send confirmation mail

I want to import all my clients to Klaviyo, but they have not confirmed that they want to receive newsletters from me. So when I import them, I need them to receive a confirmation mail, where they can sign up or reject. Also I shouldn’t have to pay for the unconfirmed clients, should I?How do I do that? 

374
D
Contributor I
2 months ago
P
Problem Solver I
pttkProblem Solver I
asked in Sign-up Forms
Prestashop Cookie

because it is necessary to delete the cookies for the Sign-up forms to work again? Thank

234
P
Problem Solver I
2 months ago
A
Contributor I
arnovoContributor I
asked in Sign-up Forms
My embed sign up form never shows up

Hi there,I’m struggling to embed a sign-up form on my Shopify store. My theme is 2.0, and I have followed the instructions provided for this theme, but the form still isn’t showing up. Can someone please help?Thanks in advance!

363
Taylor Tarpley
Community Manager
2 months ago
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