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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,201 Topics
  • 3,324 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1201 Topics
E
Contributor II
ElkeContributor II
asked in Sign-up Forms
Using embedded Sign-up forms without cookie acception

Hey there, I’m wondering if someone had the same issue like me and were able to solve it.I would like to embed a Klaviyo Sign-up form in Shopware 6 as Landingpage, but if the user doesn’t accept the Klaviyo Cookie before, the form will not be appear. In order of GDPR I have to use a Cookie banner, but I would like to use the sign-up form always. Does anyone have any ideas on how to implement this?

8
E
Partner - Gold
12 days ago
E
Contributor II
eperaContributor II
asked in Sign-up Forms
Lists and Forms

My question is that is it possible to only have one main list. I use it for my embed forms and when a customer makes a purchase so will that trigger multiple flows since it is tied to the same list? How do I know that each flow is separate? I know the trigger in the beginning of flow helps to determine to initiate the flow. I think, I am getting confused.

1
ArpitBanjara
Principal User I
12 days ago
S
SeatSackNew Member
asked in Sign-up Forms
Create a Email Sign up with a URL that goes into a segment

I need to create an email sign up form with a URL, but instead of it going into a list, is there a way to have it go into a segment?  Thank you for your assistance.

1
annasophiefc
Partner - Gold
13 days ago
K
Contributor I
KLivsContributor I
asked in Sign-up Forms
Segment signups based on buttons in popup form

Hi,I’m trying to create a popup where someone has to click a button first about why they’re shopping, and then the next step is to enter their email address. So, this form could ideally segment people into 4 different segments (as well as adding to Newsletter list).Is this possible via the popup builder? I have the buttons setup on the first step, but are there any values I need to add so that I can later segment the subscribers into lists based on what they clicked before they gave their email? This brand does similar: atlanticblankets.comThank you!

2
K
Contributor I
15 days ago
I
Contributor I
iasminL.Contributor I
asked in Sign-up Forms
Opt-in for updates within the email

I want to send a “back in stock soon” email, and add a CTA that says something like “sign up to be the first to know” Is it possible to have a one click button in the email, with a pop up text confirming they’ve signed up? Without needing to send customers to a landing page?  And when they click the button, they would also automatically be added into a list. If there isn’t anything like this, what’s the best way to go about it? Thank you!!

1
chloe.strange
Community Manager
15 days ago
S
SherazNew Member
asked in Sign-up Forms
Check if the user is already subscribed from the email field

I have created an email popup using Klaviyo and have created a welcome series so it appears on our website everytime a new user visits our site. We are offering a discount coupon to every subscriber. The coupon is sent via email to the user once they have submitted the form. Email is sent through the welcome series flow. The problem is that if an already subscribed user enters their email address again in the email popup, it accepts the email and submits the form but the user does not receive email because user is already in the list. Is there a way that at the time when user enters their email address in the popup, it checks if the user has already subscribed? If yes, then it should display a message ‘You have already subscribed, please check your email for the coupon code’.The coupon code can only be used once by a customer, so we want to check at the time of adding the email address in the popup and display the message. I have been trying to find a way around it but have not been ab

1
chloe.strange
Community Manager
15 days ago
lanicat
Problem Solver I
lanicatProblem Solver I
asked in Sign-up Forms
Revert to live version of sign-up form

I accidentally edited the sign-up form we are using instead of cloning it to create a new one. I did not publish the changes. Is there a way to clear the changes so I can keep the current/live form version?

1
chloe.strange
Community Manager
15 days ago
R
Contributor I
rony.cContributor I
asked in Sign-up Forms
Trouble loading multiple Klaviyo Forms on same page

Hi, I have two different embedded Klaviyo forms that are displayed based on the user's screen size, either for mobile or desktop. The correct form is supposed to be shown depending on the user's device.However, when I inspect the page in my browser, I notice that only the first form in the HTML structure is being loaded properly, while the second one remains an empty <div>.Can someone help me find a solution to this issue?Example of the structure of my <div> elements:DT:<div class="klaviyo-form-XXXXXX"></div> MB:<div class="klaviyo-form-XXXX"></div> 

1
chloe.strange
Community Manager
16 days ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
asked in Sign-up Forms
Sign-Up Forms with Dynamic CTA Links

Hello. I’m wondering how to accomplish this User Story:I don’t issue coupon codes, but rather use coupon links to automatically apply a discount to the Users session.The URL will need a query parameter to activate the discount. It will look like this: www.site.com/current-page/?coupon={{coupon.code}} I expect this sign-up unit to be simple, with an email field and a button named [Activate Discount]. When they click [Activate Discount], I want the User to be returned to their current page (so they don’t lose their place). Is it possible to dynamically build a URL using their current page plus the q param and using it in the forms button? So, the dynamic link will look like: www.site.com/currect-page/?coupon={{coupon.code}}Rather than manually imputing www.site.com/?coupon={{coupon.code}}, and restarting the session on the home page. The {{coupon.code}} will be static. Please let me know what you think.  

1
A
Problem Solver I
17 days ago
P
PRISTINE_KATHRYNNew Member
asked in Sign-up Forms
EMBDED SIGNUP FORM ON CARGO 3 SITE?

Hello,I am trying to embed the sign up form in my Cargo 3 site.I have tried every instruction I can find online, and asked Chat GPT for instructions as I am not knowledgable about this stuff.I had no problem with my old Shopify site, so my fear is that it is not possible?I added the snippet to the code (though I am not sure if it is possible to access the right place to add it?) and also the code for the form. The site is:pristine.land am also sharing below the instructions from Cargo about embeds on their site. Though i am pretty sure the info on this page has changed in the last few days as it used to mention iframe (not that I know what that means)https://docs.cargo.site/third-party-embeds Let me know any extra info I need to add. Thank you! Kathryn

1
chloe.strange
Community Manager
17 days ago
ryan-salesflow
Partner - Silver
ryan-salesflowPartner - Silver
asked in Sign-up Forms
What popup app are you using to get the best optin rates?

Hi, our team was using Amped popups on top of Klaviyo for lead capturing, but now that they are bought by Mailchimp, we’ll no longer be able to use Amped.I know Klaviyo has pretty good popup and capturing features, but we loved how Amped allowed for such broad flexibility and customization of the popup experience.We were getting around 11% email optin rates and 5% SMS optin rates with their popups.Wondering if anyone else has found a similar app, or just who else in general is seeing email and SMS capture rates that high -- and what you’re using to do that.

1
nomanabdullah256
Problem Solver III
17 days ago
C
Problem Solver II
chrisBProblem Solver II
asked in Sign-up Forms
Klaviyo Pop Up

Hey,  With the Captcha Deployment on sign up forms, I am looking to deploy Klaviyo Sign up forms again.  I use serverside tracking for Klaviyo currently, I was wondering if I would need to install the full JS script on the site or just the the form script?I am kind of assuming I will need full KL script (to know who has seen the form/etc etc)

2
C
Problem Solver II
21 days ago
J
jordanlomaxNew Member
asked in Sign-up Forms
Form not submitting those who fill it out to a list

I’ve setup a form on my site for people to sign up to a project, but it’s not adding them to the list I’ve inputted.I created a segment filtered to show those who had submitted that form (Jansz Test) to make sure it was working and there’s 16 people who have submitted it - but they aren’t showing up in the list I created.Note: Double opt it is not switched on, so that’s not the issue. 

1
nomanabdullah256
Problem Solver III
21 days ago
F
Problem Solver I
frangipaniProblem Solver I
asked in Sign-up Forms
Sign Up Forms - Download Ebook

I have created a sign-up form and would like the form button to direct the customer to a free ebook PDF download. Is there any guidance on how to do this? It isn’t clear.

3
T
Contributor I
21 days ago
K
Kathryn0rr75New Member
asked in Sign-up Forms
i need help with a prelaunch signup form

I am prelaunch of my shopify store but I want to collect subscribers to build up the list where do I get a link to the sign-up form I have developed in Klayvio to share on socials? Thanks in advance !

1
ArpitBanjara
Principal User I
21 days ago
C
carinakennedy11New Member
asked in Sign-up Forms
Tiered Incentives in sign up form

Hi there, I want to add a tiered incentive to my sign up form where the customer can receive a 10% discount when they enter their email (first step) and if they choose to enter their phone number (2nd step) the discount increases to 15%. Is this possible with a multi step sign up form? How do I differentiate the customers and make sure that the customer that entered both, email and phone number, doesn’t receive both coupons?Thank you!

1
ArpitBanjara
Principal User I
24 days ago
ebusiness pros
Partner - Silver
ebusiness prosChampion & Partner
asked in Sign-up Forms
Signup forms targeting specific utm parameters

We’ve previously built signup forms in Privy that target specific utm parameters so a popup form displays based on one referral source, and a different version of the popup form displays based on another referral source.I can’t find information in the Klaviyo help docs that confirm this is possible, but I expect it will work based on URL specific display rules.Has anyone done this before and had problems that I should know about? Thanks,Gabrielle 

2
E
Contributor I
27 days ago
I
Contributor I
IzzyContributor I
asked in Sign-up Forms
How to allow entering a different answer on a dropdown menu?

Hi there,We’re using a Klaviyo sign up form on our landing page, with multiple dropdown fields. We noticed that once an option is selected in the dropdown menu, it doesn’t allow users to select a different option anymore in case the user changes their mind or makes a mistake. If we click on the dropdown again, it only shows the option already selected (screenshot below). The only way to go back to all the options is if the original answer is deleted manually — not all users know to do this and it just makes for a confusing user experience.  Is there any way we can just make all the options visible upon clicking regardless if an option is already selected or not? We are following a strict layout and there are a lot of options in some of the fields so I’m afraid a radio buttons are not preferred.

3
K
Contributor II
27 days ago
Ammzish
Contributor I
AmmzishContributor I
asked in Sign-up Forms
Show SMS Signup if Email is Skipped or Close

Hi Klaviyo Community,I recently set up a multi-step form to collect both email addresses and SMS subscribers. Here’s what I’m trying to achieve:In Step 1, we ask for an email address and offer a small discount for subscribing via email. In Step 2, we collect SMS subscribers by offering a larger discount.My question is: Is there a way to show the SMS signup form step if a customer decides to close the email step form?The idea is to allow customers who don’t want to provide their email to still subscribe via SMS and take advantage of the bigger discount. Any tips or guidance on how to achieve this within Klaviyo's form builder would be much appreciated!Thanks in advance for your help! 😊

1
chloe.strange
Community Manager
27 days ago
H
HM1965New Member
asked in Sign-up Forms
HELP! USA spam emails signing up to my database

Hi, I am hoping someone can help, I have noticed an influx in spam emails signing up to my database which has inflated my profiles in Klaviyo, they are all based in the USA and the emails are just numbers and letters @gmail.com.  Due to the sign ups, it’s meant my account now needs an an upgrade in order for me to contact support live chat/email.  I have heard other people are experiencing this, are Klaviyo addressing this or can someone support here?  Much appreciated, Holly

1
A
Problem Solver III
27 days ago
L
Contributor I
lzstarkContributor I
asked in Sign-up Forms
Double opt-in sent AFTER welcome coupon

Hello!  My sister is using her email and phone number to test the functionality of the Welcome Flow (with discount coupon) and general subscription signup on the bottom of our Shopify store.Re email: she received the Welcome Coupon FIRST, before receiving the double opt-in confirmation email...shouldn’t this be reversed because she had technically not confirmed before receiving the marketing email?Re SMS: the order of operations was correct. She received the double opt-in text. She responded YES and then received the Welcome Coupon text. What’s happening?  Thanks!-Liz

2
L
Contributor I
27 days ago
M
Contributor I
MezyBContributor I
asked in Sign-up Forms
Sign Up Form Discount Code Included On Welcome Flow

Hi there,Need some help. I've created a sign up form on the website that automatically applies custom discount code for each customer in their cart.I would also like to send this customer a Welcome email with their own specific discount code. I’ve set up the welcome flow BUT how do I include each clients specific discount code instead of a generic “welcome15’?

1
A
Problem Solver III
27 days ago
Ammzish
Contributor I
AmmzishContributor I
asked in Sign-up Forms
Multi-Step Form: Show SMS Signup if Email is Skipped

Hi Klaviyo Community,I recently set up a multi-step form to collect both email addresses and SMS subscribers. Here’s what I’m trying to achieve:In Step 1, we ask for an email address and offer a small discount for subscribing via email. In Step 2, we collect SMS subscribers by offering a larger discount.My question is: Is there a way to show the SMS signup form step if a customer decides to close the email step form?The idea is to allow customers who don’t want to provide their email to still subscribe via SMS and take advantage of the bigger discount. Any tips or guidance on how to achieve this within Klaviyo's form builder would be much appreciated!Thanks in advance for your help! 😊

1
A
Problem Solver III
28 days ago
R
Contributor I
RhyderContributor I
asked in Sign-up Forms
Contact Form Submission Error: “An error occured when submitting. Please try again later.”

Hi,I have integrated Klaviyo with my Shopify and Gempages site, and I have a form now successfully showing up on one of my pages.However, when I go to submit the form I get the following error:“An error occured when submitting. Please try again later.”I have gone through the help page and double checked that the button is a “submit” button and that the list it is submitting to exists.​​​​​​​Any help would be much appreciated. 

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ChunkySteveo
Contributor I
1 month ago
G
gradyrjNew Member
posted in Sign-up Forms
Identity Verification Within Welcome Popup

Hello All!Has anyone found an identity verification solution that prevents users from signing up/receiving multiple welcome discounts? 

1
Bobby
Partner
1 month ago
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