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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,255 Topics
  • 3,478 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1255 Topics
M
Contributor I
MKAContributor I
asked in Sign-up Forms
Welcome emails to already existing customer emails

How I can send the same welcome series email to the customers who had ordered my marketing emails before I had Klaviyo?

454
M
Contributor I
1 month ago
R
Contributor I
rs0865Contributor I
asked in Sign-up Forms
Back in Stock Modal Add Name Field

Hi guys,By default the ‘Back in Stock’, pop-up form just captures a person’s email.Is it possible to add a first name field?If it is, how do I do that?Thanks!

212
R
Contributor I
1 month ago
D
Contributor I
DDelmaContributor I
asked in Sign-up Forms
Auto-Fill e-mail in embedded form.

Hi All, I’m having an issue regarding the signup forms. I have created an embedded form on our new landing page to register for a specific list. Only exisiting Klaviyo Customers will get this e-mail and the opportunity to sign up. Now i’m looking for the option to automatically fill the e-mail address form Klaviyo into the form on the landing page. I know that there was a function a couple of years back but it seems to be gone by now. I tried another community solution with ?email= but it doesn’t work.As an alternative, i could also see the option that the customer just needs to click a button on the landing page and Klaviyo will fill it by itself in the list (as all the data is already given).Does anyone have a solution for this? Thanks!

241
Taylor Tarpley
Community Manager
1 month ago
T
Contributor I
twiggpuzzlesContributor I
asked in Sign-up Forms
QR code on product packaging to redirect to a unique sign-up form

Hi there, I am wanting to create a sign up form that will link to a QR code that goes into my product packaging.So, I want it to trigger a specific flow, but not visible on my website.How do I do that?I want to encourage people to sign up once they receive the box, but I want the messaging and flow to be different to my sign up form that I currently have embedded on my website.

3312
H
Contributor I
1 month ago
D
Contributor I
digital mContributor I
asked in Sign-up Forms
how to contact Klaviyo technical support

HI, I am trying to resolve an issue my client has with a footer subscription box and I need to know how to contact Klaviyo Technical Support. Any ideas? many thanks 

282
bluesnapper
Partner
1 month ago
S
Contributor I
sfawleContributor I
asked in Sign-up Forms
Is a ROUND sign-up form/popper possible in Klaviyo?

Hi guys, I am trying to make my sign-up form popper ROUND/CIRCULAR (vs the square it currently is) in Klaviyo. Does anyone know how to do that? 

211
bluesnapper
Partner
1 month ago
T
Contributor II
tiva255Contributor II
asked in Sign-up Forms
How to allow someone to complete a form twice, best practices for metric trigged flows

I have sign up form for people to request a printed catalog. Right now I have it setup where they enter a list, and flow where I send an email notification to myself with their address details, and they get an email confirming we received their request. However with this set up, they can only enter the list once, if they fill out the form again in the future I won’t get a notification and know they have requested another catalog. I would like people to be able to request a catalog more than once. I have a couple of questions how to do this:If I understand correctly, this can only be achieve by a metric trigged flow. Would it be correct to set up a new flow using the metric “form submitted by profile”, and use a trigger filter where the FORM ID equals the form ID for my catalog request form? (I have other additional forms on my website, like an email sign-up form). I want this flow to be only for people who complete the catalog request form.  What is the difference between the “form sub

251
bluesnapper
Partner
1 month ago
B
Contributor I
BPDeveloperContributor I
asked in Sign-up Forms
Entering multiple options in a Dropdown field

I am creating a custom form and wanted allow the option for a dropdown list of all the states in the US. Entering these one by one is tedious. Is there a pre-built “state” field with these options already, or at least a way to add them via CSV in one shot? As we create new forms, or move forms from our Test environment to production, this can become time consuming, and risk typos when adding new ones. 

191
retention
Partner - Platinum
1 month ago
Y
Contributor I
youwhatsupContributor I
asked in Sign-up Forms
i have an issue with the welcome popup

i have this issue that when my popup shows with the image i added on it and press X to close it, it shows again without the image so i have to press X twice for it to go, anyone having the same issue or have had the same issue?

465
retention
Partner - Platinum
1 month ago
H
Contributor I
Heather KnafsContributor I
asked in Sign-up Forms
Giveaway Collabs

Hey All,Glad to be part of this community. I have a question I haven’t been able to find an answer to. We are collaborating with a few brands on a giveaway right now. We are hosting the email sign up form, so we are getting all the entries, but we want to know how many of the people entering the giveaway are already email subscribers for our brand. Does anyone know how I can find that number? The entry form goes to a brand new list and I wish I could easily tell how many people on that list are already subscribed.

172
H
Contributor I
1 month ago
P
Contributor I
PaulsonContributor I
asked in Sign-up Forms
Contacting Customer after purchase with Discount Code

Hi,I like the idea of collecting customer's email id by showing a Pop Up and sending a welcome message with 10% discount code. But it makes their shoping experience more difficult especially if they are ordering from a mobile phone.So, what we are thinking of doing is attract the customer by giving 15% OFF on their first order on the check out, they don't need a code and then after the purchase email them the code for a further 10% discount on the second purchase. After the purcahse do we need to show them a Sign Up form to collect their email id and make an agreement between the customer and us? Are we allowed to email customer directly without making them to sign up after the purchase as they are already our customer?We can show a preselected "Email me with news and offers" tick box on the cart page, will that be enough? Thanks,

443
retention
Partner - Platinum
1 month ago
P
Contributor II
putonlovemarketContributor II
asked in Sign-up Forms
Edited Teaser text won't appear on my Mobile

Hello,I edited the teaser texts from the app settings (from SAVE 30% to SAVE 35%) but it keeps appearing on my mobile (even with incognito) the old discount 25%). Can anyone help?      

529
bluesnapper
Partner
1 month ago
G
Contributor I
God of GodsContributor I
posted in Sign-up Forms
Double Opt In (Two success outcomes)

I’m struggling using klavio for the first time, in trying to make a sms & email opt in. It starts with email and it promises you a 5% discount. After putting your email in, before giving you the 5% discount it says, do you want an extra 5%? If they click yes then they put in their phone number and get a 10% discount. If they click no thanks then they get the 5% one. How could I do this (two possible success outcomes.)

141
Bobi N.
Partner - Platinum
1 month ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Sign-up Forms
How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, select the page where you want the form to live or click Add page to create a new page.Click into the source (< >) for this page. Copy and paste the embedded signup form code into the source. Head to our article on How to Find Where to Paste a Form's Embed Code: Create an Embedded Form to learn where to find your embedded code.Finally, click Save and check that your form looks as expected.

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S
Contributor I
1 month ago
G
Contributor I
GitanoKitContributor I
asked in Sign-up Forms
Assistance Needed to Restrict Sign-Up Discount Codes to One Per Email

Hello.I hope you're all doing well. I’m currently using Klaviyo for sign-up discounts on my Shopify store. However, I’ve encountered an issue where customers can enter the same email address multiple times and still receive additional discount codes.I would like to configure the sign-up discount feature so that only one discount code is issued per email address, even if the customer attempts to sign up again with the same email. Here are the key points I need assistance with:How can I ensure that Klaviyo prevents duplicate emails from being used for sign-up discounts? Is there a way to block additional discount codes from being sent if the same email address is re-entered? Are there specific settings I should review in both Klaviyo and Shopify to achieve this?I’ve already set up usage limits in Shopify for the discount codes, but the issue persists on Klaviyo's side. Any guidance or recommendations on how to implement this properly would be greatly appreciated! Thank you for your time

333
G
Contributor I
1 month ago
J
Contributor I
Jenn_CContributor I
asked in Sign-up Forms
Custom Properties Suddenly Stopped Recording from Klaviyo Form

Hi all! I’ve had a 2-step Klaviyo form published on my website for the last 6 months. Initially it was collecting the information from the Custom Property fields I had set up correctly (Pet Name and Birthday), but I have noticed that for the last month the custom properties are no longer being added to the customer profile. I have made no changes to the form, and I have checked and the Profile Properties are still correctly set up as they were initially. I can replay customer sessions and see they have entered all the info as they should, and have tested it out myself too. The profile is created, but the custom properties don’t show anywhere anymore. Has anyone else experienced this and solved the reason why?Thank you! Jennifer

182
J
Contributor I
1 month ago
P
Contributor I
PaulsonContributor I
asked in Sign-up Forms
How to remove Klaviyo logo from Email and Pop Up - Shopify

I am in the UK. I am using Shopify.I am looking for the cheapest option to remove Klaviyo logo from the Pop Up and Emails.Thanks, 

392
ali786
Problem Solver IV
1 month ago
J
Contributor I
jfhatch8Contributor I
asked in Sign-up Forms
Connecting Klaviyo newsletter sign up to elementor form

Hello Klaviyo Community!I'm currently building a website for my client using WordPress and Elementor, and a top priority is capturing newsletter subscriptions that connect directly to a Klaviyo email list.I've tried various plugins (HT Mega Addons, MailOptIn, Updraft, AFI, and MailerLite), but I'm having trouble establishing a smooth connection between my Elementor form and Klaviyo. I attempted setting up a webhook URL, but I keep encountering error messages, even when using the correct API key and List ID format.Could anyone recommend the best approach, plugin, or integration setup for connecting an Elementor form to a Klaviyo list for capturing subscribers? Any guidance or tips to troubleshoot would be greatly appreciated!Thank you so much!

955
J
Contributor I
1 month ago
K
Contributor I
khtigerContributor I
asked in Sign-up Forms
Form submissions not being logged as an event

I have an email sign-up form set up, sending submissions into a main email list and have a segment defined to identify people who have completed that specific form via the ‘Form submitted by profile’ event and the form’s ID. That works, however there are profiles where they are subscribed to email, the form ID is listed in the details of the ‘Subscribed to Email Marketing’ event and in the subscription details, but there is no Form Submission event, so they are not being pulled into the segment. Form is single opt-in and everything is working as it should for other submissions, there are no other forms or ways to subscribe currently active, so I can’t see why one does not have that event logged. Screengrab here shows the correct form ID, but no form submission event which is what I need to populate the segment:Anyone know why the event wouldn’t be logged and any fixes?

502
K
Contributor I
1 month ago
T
Contributor IV
topgummyContributor IV
asked in Sign-up Forms
Images for full page sign-up form

Is it possible to use different background images for mobile and desktop on a full page sign up form? In fact, is it possible to edit the mobile version without making changes to the desktop one? I’m finding the sign-up form editor quite limiting! 

241
ArpitBanjara
Principal User I
1 month ago
lloydtech
Contributor I
lloydtechContributor I
asked in Sign-up Forms
Capturing ZIP / Postcode on signup form and adding to Profile

Hi Klaviyo peoples,Quick question on capturing ZIP (postcode) in a Sign Up form… and then seeing where it ‘lands’ when a Profile is created.I’ve got the form creating and it is sending through all the usual information through, as well triggering the email subscription confirmation. However, no matter how many variations on field I’ve tried, I cannot figure out how to get it to take the captured ZIP field and ‘add’ it to the Profiles being created.  Any tips most welcome!cheers...Al   

343
lloydtech
Contributor I
1 month ago
S
Contributor I
Sahil.MContributor I
asked in Sign-up Forms
How do I prevent customers from abusing the sign-up form?

Hi,I found a very similar thread dated from last year on this issue, which was given a great response.I am still not able to understand how to deal with customers who add random characters to their email address (Which gets accepted on the sign-up form as a new email) but gets directed to the recipients original email. (Gmail lets users do this).Is there a way for me to avoid customers abusing this?

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J
Contributor I
1 month ago
D
Contributor I
ddgfashionContributor I
posted in Sign-up Forms
Sign up form

Help. The sign up form is displayed again and again after clicking on button and so on endlessly.

202
ali786
Problem Solver IV
1 month ago
L
Contributor I
lzxContributor I
asked in Sign-up Forms
Subscribe Page URL is not working

Hi everyone. I am now trying to add email address to a existing email list. I use the subscribe page URL in the sign up form. I have done no change to it. After I submit the info, nothing is added to the email list. Please please someone tell why!!!!

211
ali786
Problem Solver IV
1 month ago
M
Contributor I
MyrtheContributor I
asked in Sign-up Forms
Sign up form segment not working

Hello.. I’ve created a sign up form for early access for BFCM. I want to create a segment for people that have signed up but for some reason it’s not working. I signed up twice today to test it.. and on the form it says that there are 2 submissions today.. but my segment isn't picking up any profiles/members.. I really don’t know what I’m doing wrong  

281
ali786
Problem Solver IV
1 month ago
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