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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,203 Topics
  • 3,331 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1203 Topics
S
Active Contributor III
Steve0603Active Contributor III
asked in Sign-up Forms
Importing font from my website

Hey there.So my client is using a font on his e-shop that doesn’t exist in Klaviyo nor Google Font.I’m wondering how can I import a font to be able to match his website font and the font on the pop-up ?I’ve tried to look up a few tutoriels but all of them focus on Google Font or Adobe Font, but none on actually how import font.Thanks for your help.Steve

7
Ashley I.
Partner - Platinum
10 months ago
A
Contributor I
anonoyingContributor I
asked in Sign-up Forms
How do I become a verified sender on email marketing?

How can I become a verified sender? I filled in my own email and of course it landed it my spam but it said ‘unverified sender’ how can I become a verified one?

7
J
2 months ago
E
Contributor I
ECCContributor I
asked in Sign-up Forms
Sign-up form submissions not showing in list

Hello,My signup form submissions aren’t showing in the newsletter list I’ve selected. Double Opt In is turned off. I don’t think that there are any issues with the settings so I don’t understand why submissions won’t show in the list. I have 3 submissions in the form, 0 in the list.    

7
T
Contributor II
1 year ago
V
Contributor II
VVN88Contributor II
asked in Sign-up Forms
Content behind an email wall (sign up forms)

Hi, we have an outlet within our Shopify store and I want to capture emails before users enter the outlet by triggering a pop up that acts like a wall - so user has to enter email details before entry. I have followed the very helpful step by step process to create a custom trigger (sign up form) and pasted the code onto the relevant Shopify page but the form is not showing up. Here’s the code:<button class="klaviyo_form_trigger">Click here</button><script type="text/javascript">    document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){        window._klOnsite = window._klOnsite || [];         window._klOnsite.push(['openForm', 'VwTBSM']);I have pasted it into custom liquid heading within Shopify. Does anyone know what I am missing as I am sure I am close to doing this.  

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bluesnapper
Partner
5 months ago
M
Problem Solver I
Mathieu MaligeProblem Solver I
asked in Sign-up Forms
How to add Sign-up counter block on a form

Hi klaviyo communauty !Recently klaviyo released a block sign-up counter for forms.which you can see on the following link: https://help.klaviyo.com/hc/en-us/articles/4413550187035#h_01J4SQ3GYMYJX5P816JCQ09QQZExcept that in my klaviyo, I don't see this block. Can you help me?Thanks a lot! 

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M
Problem Solver I
1 month ago
W
Contributor II
wsperuzziContributor II
asked in Sign-up Forms
Subscriber But No Opt In???

I’m trying to create an email campaign from my subscriber list but it seems that no one has actually subscribed even though I have 22 profiles. How can they use my subscription offer from a pop-up I created, give me their e-mail but not opt-in. They have to submit an email to get to the next screen for the discount code? Really confused here. 

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W
Contributor II
4 months ago
T
Contributor II
Thomas0807Contributor II
asked in Sign-up Forms
exit intent discount on cart

Hello community. I would like to create an exit intent popup with a countdown. This should count down for 15 minutes. This is not a problem at first. In the 15 minutes the customer should get X% discount on the shopping cart. After the 15 minutes, the discount should expire. How can I implement this?  thanksthomas

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T
Contributor II
1 month ago
A
Problem Solver I
ARPROProblem Solver I
asked in Sign-up Forms
Klaviyo - Embed sing up form Messed Up My Website Fonts.

Hello! I just installed the klaviyo email marketing app. And tried to set up an embedded sign up form. But a problem occurred when I put the embedded sign-up form into my website. website: arprosystems.compassword: ialdeaprovider: shopify Some of the words that are in my website changed fonts and are stuck in those fonts. It even changes the fonts when I removed the sign up forms. When refreshing the site you can see how it changes the words.For example the language chooser (''Latviešu'') - you can see how it is in the original font and then it changes to a random light font. (Also the selection words in the dropdown menu changed for the ''palīdzība'' section) When I am trying to change the font to something else these words on the whole website just don't change..... I had Poppins Medium font - and put a Poppins font onto my sign-up form on the word ''E-pasts'' / ''Email'' (Maybe that changed something?) On the sign up form there is also an Arials BLACK font on the word ''PIESEKO'' /

7
C
Contributor I
1 year ago
D
Problem Solver III
dartacusProblem Solver III
asked in Sign-up Forms
Find ALL contacts who filled out a form

We are running a competition - join our mailing list to be in with a chance to win a pair of posh shoes.So I created a Klaviyo sign-up form for this and set it to subscribe people to our main list as usual, thinking that it would be trivial to create a segment showing which contacts had filled out the form so we could randomly select the winner.But it isn’t: there is no option in properties about someone → something someone has or has not done for ‘filled out this sign up form’.There is only the ‘source’ option - but if someone entered the competition who was already a mailing list subscriber, then source would still show how they originally signed up to the mailing list, not that they had filled out the competition form. We don’t want to exclude existing subscribers from the competition, that would be unfair.My current workaround is to make a new list for the form - I tested this by filling it out myself and I did not immediately end up on the list, it seems to have happened after the

7
stephen.trumble
Community Manager
5 months ago
G
goalcrazyNew Member
asked in Sign-up Forms
How to stop a bot from joining my email list 100s of times per day

Hello, tow week ago I started getting 100s of spam emails joining my newsletter per hour. It seems to be the same person… the email address starts with the same name with then a string of numbers and letters. They literally join my email list several times per minute! They have added over 8000 emails to my list in just a couple weeks. I have surpassed all of them, and now turned on double authentication when someone joins my list. But is there any other way to stop this? Has anyone else had this happen? Thanks, Jason V.

7
T
Contributor I
3 months ago
Kwei
Problem Solver II
KweiProblem Solver II
asked in Sign-up Forms
Signup discounts

After attending the recent seminar with Chanel and the other person, I created a signup discount form. But is there another step? I’m sure that after someone signs up, the discount won’t be automatically applied? I won’t go live with this until I can be sure it’s working. The image below is a popup. 

6
Kwei
Problem Solver II
2 years ago
M
Contributor I
maxwellBContributor I
asked in Sign-up Forms
Formatting Sign Up Forms for Desktop or Mobile

I have 2 forms 1 for desktop which appears correctly.1 for mobile which is not appearing correctly. None of the styling of the text is correct. How can we design a form for mobile specifically? It just appears as a Narrow or squished desktop version of the form.

6
alex.hong
3 years ago
cl4udio
Contributor I
cl4udioContributor I
asked in Sign-up Forms
How can I add custom font from cPanel/WordPress server?

Hi Klaviyo’s team/community, Someone know why I can't import my custom font from my Self-Hosted site?From Shopify servers works fine, but from a cPanel/WordPress/Woocommerce doesn’t it.I have tested with .woff or .woff2, all the time with all file’s privileges (777) . I can't find info about this issue on your forum. Please, help me.Thanks in advance.

6
F
Contributor IV
10 months ago
T
Problem Solver I
TheSuburbsProblem Solver I
asked in Sign-up Forms
Collect SMS consent with legacy form

I’m trying to collect SMS consent on a legacy form submitting to https://manage.kmail-lists.com/ajax/subscriptions/subscribe From the API documentation, I’ve tried to collect the consent with the following data objects: $consent: ["sms"],phone_number: customers_number"sms_consent": true, In the API documentation I see that it specifies "sms_consent": True with a capitalised True. But if I use that in this context the script is expecting a variable so I’ve used a lowercase true But this doesn’t seem to work with the subscription ajax. If it possible to collect SMS consent this way? Heres my full script for reference: $.ajax({ async: true, crossDomain: true, url: "https://manage.kmail-lists.com/ajax/subscriptions/subscribe", method: "POST", headers: { "content-type": "application/x-www-form-urlencoded", "cache-control": "no-cache" }, data: { g: klaviyo_list, $fields: "$source, $consent, email, phone_number, sms_consent, $first_name, $last_name, Shopify Tags, Acc

6
T
Problem Solver I
3 years ago
N
Contributor III
nusrathContributor III
asked in Sign-up Forms
How Do I Completely Remove the Close Button on a Form?

hi,is there any way to hide the close button in the pop up form or flyout form?

6
Taylor Tarpley
Community Manager
2 years ago
E
Partner
eprimmerPartner
asked in Sign-up Forms
Can I trigger a Sign up/Pop Up form when a user adds to cart

Hi,Is it possible to trigger a pop up or sign up form once a customer adds an item to their cart?

6
Mailbox Manny
Partner - Silver
1 year ago
H
Contributor II
HerbalandHonorContributor II
asked in Sign-up Forms
My Pop-up Form is not adding customers to my email list

Hello Everyone,I noticed that my pop-up page is not adding people to my email list. I made a sign-up form and my client have to enter his/hers email then phone number. When they finish the sign up form, they only get added to my SMS list, not the email.How can I fix that? :) Thank you,Marcella

6
H
Contributor II
1 year ago
suchi_klavier
Contributor IV
suchi_klavierContributor IV
asked in Sign-up Forms
Double Opt-In setup

Hi Klaviers, My ecommerce website is based on shopify and currently the emails are being triggered from Hubspot. Objective: I want to setup the double opt-in email first in Klaviyo.  Is the double opt-in email gets auto triggered ? I could see default opt-in email & success page. Or Do I need to setup from the flows ? Double opt-in is enabled for the Newsletter list.Does that mean that the list has the audience only with double opt-in ?  Is the double opt-in emails are being triggered ?  Little confused here. Please help. Thanks in advance.Suchi

6
Taylor Tarpley
Community Manager
5 months ago
M
Contributor IV
mattelustraContributor IV
asked in Sign-up Forms
Signup Form not going to correct list

I created a signup form that should submit to a list called “Ebook.” However, on clicking the submit button, the name is added to the “Engaged (3 Months)” list instead of “Ebook.” Am I doing something wrong? 

6
J
3 years ago
F
Contributor IV
FrankContributor IV
asked in Sign-up Forms
Proving consent without GDPR enabled SignUps

Hello AlltogetherIt would be very nice if you would share your opinions or workflow concerning the double opt in.We collect new subscribers via a Klaviyo Signup (GDPR Conformity not enabled on that Popup in order to get a cleaner look. But we have a seperate Popup for cookies and tracking consent.) We have a double Optin where the profiles are added into a marketing list only once they confirm, that they want to receive marketing emails. When those profiles unsubscribe, they get suppressed as expected.My concern is now, what if someone claims to not have confirmed to receive marketing emails? I have no consent details like time of consent, IP adress and so on like I had in mailchimp before.How do you handle such cases? How can i proof consent without to enable GDPR conformity?Best regards, Frank

6
David To
Klaviyo Employee
3 years ago
J
Problem Solver I
jessicamdfProblem Solver I
asked in Sign-up Forms
Woocommerce 'unable to detect sign up forms installed' message, but I'm using plugin.

Having a few issues setting up Klaviyo, which is very frustrating. I have already installed and linked the wordpress plugin. My sales data has all transferred, except for one issue (Started Checkout doesn’t track) that I’ve contacted support about. I’ve built my first sign up form. When I hit publish, I receive the following error: Unable to detect that signup forms are successfully installed on your site. Please view the installation documentation. I click on the link but it tells me that if I’m using Woocommerce and have integrated using the plugin, I don’t need to add the code snippet. Everything is set up correctly, so not sure why this is happening. I’ve hit publish, it says it’s live. I’ve added the form embed code to my website but it doesn’t appear. What’s the fix?

6
J
Problem Solver I
3 years ago
K
Contributor I
kw13Contributor I
asked in Sign-up Forms
Sign-up Form Using Exit Intent Not Showing Up

Hi there, I created a signup form > exit intent pop up.But it don’t shows up.  The Form is Live and I use Shopify so the code snippet is automatically activated. It also confirmed that everything is good. What am I doing wrong?

6
Dov
2 years ago
D
Contributor I
duesoftwareContributor I
asked in Sign-up Forms
Can I put a Klaviyo form in Squarespace?

Hello everyoneI have created an embedded form (signup) in Klaviyo.I would like that form to appear on a new page I have created in Squarespace.I have done everything corretly - or so I thought - but I cannot get the form to show-up on the squarespace page. is it even possible to do in Squarespace?

6
N
Contributor I
12 days ago
E
Contributor I
Emma Sp.Contributor I
asked in Sign-up Forms
Can I have a checkbox ticked by default?

Hi,  Does anyone know if it’s possible when working with a checkbox that it’s ticked by default? Now people have to tick the box manually if they want to subscribe to our newsletter, but I have the feeling I’m losing a lot of the people here because they don’t thick the box.  Thanks in advance! 

6
Taylor Tarpley
Community Manager
11 months ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Sign-up Forms
Collecting First Name via Multi-Step Form and use in Welcome Flow does not work

Store: https://yxo-cosmetics.com/ (Signup form appears after 30 seconds)System: Shopify Hi there,  I am trying to collect multiple properties (email, first name, interest) via a multi-step signup form. After users confirm the opt-in (DOI), they are added to the newsletter list and should receive a welcome message. In this message, I want to use the first name. However, the name never shows up (even after adding a 2-minute delay in the flow), and it always reverses back to the default, which is just an empty space. Besides from that, everything is working as expected.  What am I missing?  Thanks for your helpHendrik 

6
NextLevel
Contributor IV
2 years ago
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