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[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

10,670 Topics
30,660 Replies
17,063 Members

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KeviSunshineExpert Problem Solver II

Developer Group

Will Klaviyo allow trigger splits for event properties that are also profile properties?

Hi all,There’s a limitation in Klaviyo where any event property that is also used as a profile property cannot be used in a trigger split. The property just doesn’t show up in the dropdown.In my opinion, this is a product limitation that needs to be fixed. Is there any plan to fix this? Thank you,Kevin.

VVN88Contributor I

Content behind an email wall (sign up forms)

Hi, we have an outlet within our Shopify store and I want to capture emails before users enter the outlet by triggering a pop up that acts like a wall - so user has to enter email details before entry. I have followed the very helpful step by step process to create a custom trigger (sign up form) and pasted the code onto the relevant Shopify page but the form is not showing up. Here’s the code:<button class="klaviyo_form_trigger">Click here</button><script type="text/javascript"> document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){ window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'VwTBSM']);I have pasted it into custom liquid heading within Shopify. Does anyone know what I am missing as I am sure I am close to doing this.

stevenwithnorbyNew Member

Developer Group

Fetching All Recipients of a Campaign Using the V2 Endpoints

Hello, In the Klaviyo V1 api we could fetch all the recipients for a given campaign using the following api: GET/api/v1/campaign/{campaign_id}/recipientsThere does not seem to be an equivalent in the v2 endpoints. Looking at the comparison chart here: https://developers.klaviyo.com/en/docs/apis_comparison_chartIt suggests to use the following:GET/api/campaigns/GET/api/segments/{segment_id}/profiles/GET/api/lists/{list_id}/profiles/This doesn’t seem to allow us to recreate the same behavior as we could in V1. The campaigns endpoint returns a list of all campaigns. The segment endpoint gives you a list of all the profiles in a segment. And the list endpoint gives you all the profiles in a list. A campaign isn’t necessarily associated with a list or segment as far as I can tell, and even so, just because a profile is an active member of a segment or a list, doesn’t mean that they received the email/sms from a campaign and it does not tell us the status.Am I misunderstanding the hierarchy

IztokActive Contributor I

Campaigns and Flows

Dynamic coupon code for every three products purchased?

Hi, this takes a bit long to explain. But we have this loyalty program where customers get a 33 % discount whenever they buy three products. They can use this discount on their next buy for a fourth product. We have Klaviyo integrated with Magento 2.So, the way I would like to set it up is:Set a segment: customers who bought three products.Set a flow: send dynamically generated code.This part seems easy.The tricky part is, how to count products ordered across various purchases?For example. It is typical customers buy 5 products for a certain discount. So two products would have to wait for another purchase to make a customer eligible for another 33 % discount coupon.And how would I reset the count once a customer gets a code. I probably can’t filter him our from entering the flow again.I hope this is not confusing, but if anyone has ever done something similar, I will be very grateful. Thank you.

danika.ft.artContributor I

Campaigns and Flows

Welcome flow test email sends twice

Hi all! Last night I added the first email in my welcome flow, when I sent the test emails (I manually entered the emails, sending just to myself and my partner) they went to both email addresses twice.I don’t think it can be a double contact issue, because I wasn’t using my list, just entered the two email addresses. Any idea how to solve this?(The emails also went to spam for both of us, but I think that’s a later problem 😂)

gleamdevProblem Solver I

Developer Group

Double opt-in confirmation email isn't sending for new emails added via API

When adding users to a list with double opt-in enabled, the confirmation emails don’t appear to get sent. This may be because of testing and my IP, but the issue is happening for several other people, so I believe there is another reason.Adding a new user goes:Create/update profile endpoint so we can also add custom fields Then the profile-subscription-bulk-create-jobs endpoint for consent I have now tested with 2 different valid emails and have not received and email and they have not been added to the list. I already checked spam, trash and promotion folders. The mailboxes aren’t full and there aren’t any blocks on the klaviyo domain. Is there a problem with the way we are subscribing emails? Or do we need to add a custom domain?

hellogoodmedicineContributor I

Accounts and Settings

Dashboard says we're DMARC compliant but still getting Klaviyo warning emails.

I’ve chatted with klaviyou support 3 times and each time they say we are DMARC compliant and our dashboard shows that the steps are completed.We can’t understand (and neither can Klaviyou support) why we are still getting the warning notifications from Klaviyo each week!! This has been going on for months. The only answer we are getting is “ignore the Klaviyou warning notifications. we are sending from our domain, we’ve update our domain DNS records, and we’ve been sending from our branded domain through Klaviyou for years!!!!!!!!!

Hanibal LecterContributor I

Still NO textarea input field?

Hi thereIt's amazing: Klaviyo has many good features, but it doesn't have a textarea input field. Imagine you have to enter more than two words in a form field, the description of a problem, for example. You'll go crazy if it's all on one line. Please Klaviyo engineers, finally give us a textarea input field! Thank you! Hanibal Lecter

KirsSempleContributor I

Campaigns and Flows

Post-Purchase Pre-order Flow with Tags

Hi, I’m trying to figure out how to set up an email flow for customers that purchased one of our pre-order items. The issue I have is that we only have certain sizes/colours of two products up for pre-order, some that are still in stock, so was running into the issue of the Placed Order pre-order tag not registering in Klaviyo to trigger the flow or add people to a pre-order segment. Any tips on a workaround or something I have missed? Thx!

Nico01Partner

Lists, Segments, and Profiles

Suspicious SPAM adresses signing up

Hello,Recently, I've been getting these computer-generated sign-ups like:XXXX+sdf8yf@gmail.com and their locations are like weird international places.Screenshot from a segment I built (with some deletions for privacy)My question is are they spammers or is this the new privacy feature that apple users. Or VPN features?I know that the + sign is a way of redirecting your emails within Gmail, not sure if it works in other systems.Because I have been getting a few and wither way it sucks for working out legit customers.PS: I know I can activate double opt-in to prevent spam.

KeviSunshineExpert Problem Solver II

Developer Group

Will Klaviyo allow trigger splits for event properties that are also profile properties?

Hi all,There’s a limitation in Klaviyo where any event property that is also used as a profile property cannot be used in a trigger split. The property just doesn’t show up in the dropdown.In my opinion, this is a product limitation that needs to be fixed. Is there any plan to fix this? Thank you,Kevin.

VVN88Contributor I

Content behind an email wall (sign up forms)

Hi, we have an outlet within our Shopify store and I want to capture emails before users enter the outlet by triggering a pop up that acts like a wall - so user has to enter email details before entry. I have followed the very helpful step by step process to create a custom trigger (sign up form) and pasted the code onto the relevant Shopify page but the form is not showing up. Here’s the code:<button class="klaviyo_form_trigger">Click here</button><script type="text/javascript"> document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){ window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'VwTBSM']);I have pasted it into custom liquid heading within Shopify. Does anyone know what I am missing as I am sure I am close to doing this.

stevenwithnorbyNew Member

Developer Group

Fetching All Recipients of a Campaign Using the V2 Endpoints

Hello, In the Klaviyo V1 api we could fetch all the recipients for a given campaign using the following api: GET/api/v1/campaign/{campaign_id}/recipientsThere does not seem to be an equivalent in the v2 endpoints. Looking at the comparison chart here: https://developers.klaviyo.com/en/docs/apis_comparison_chartIt suggests to use the following:GET/api/campaigns/GET/api/segments/{segment_id}/profiles/GET/api/lists/{list_id}/profiles/This doesn’t seem to allow us to recreate the same behavior as we could in V1. The campaigns endpoint returns a list of all campaigns. The segment endpoint gives you a list of all the profiles in a segment. And the list endpoint gives you all the profiles in a list. A campaign isn’t necessarily associated with a list or segment as far as I can tell, and even so, just because a profile is an active member of a segment or a list, doesn’t mean that they received the email/sms from a campaign and it does not tell us the status.Am I misunderstanding the hierarchy

danika.ft.artContributor I

Campaigns and Flows

Welcome flow test email sends twice

Hi all! Last night I added the first email in my welcome flow, when I sent the test emails (I manually entered the emails, sending just to myself and my partner) they went to both email addresses twice.I don’t think it can be a double contact issue, because I wasn’t using my list, just entered the two email addresses. Any idea how to solve this?(The emails also went to spam for both of us, but I think that’s a later problem 😂)

gleamdevProblem Solver I

Developer Group

Double opt-in confirmation email isn't sending for new emails added via API

When adding users to a list with double opt-in enabled, the confirmation emails don’t appear to get sent. This may be because of testing and my IP, but the issue is happening for several other people, so I believe there is another reason.Adding a new user goes:Create/update profile endpoint so we can also add custom fields Then the profile-subscription-bulk-create-jobs endpoint for consent I have now tested with 2 different valid emails and have not received and email and they have not been added to the list. I already checked spam, trash and promotion folders. The mailboxes aren’t full and there aren’t any blocks on the klaviyo domain. Is there a problem with the way we are subscribing emails? Or do we need to add a custom domain?

KirsSempleContributor I

Campaigns and Flows

Post-Purchase Pre-order Flow with Tags

Hi, I’m trying to figure out how to set up an email flow for customers that purchased one of our pre-order items. The issue I have is that we only have certain sizes/colours of two products up for pre-order, some that are still in stock, so was running into the issue of the Placed Order pre-order tag not registering in Klaviyo to trigger the flow or add people to a pre-order segment. Any tips on a workaround or something I have missed? Thx!

TungKeslyKomenContributor I

Email Templates and Coupons

Thumnail product disappeared

Hi, i have trouble with my thumbnail product, i found that the thumbnail disappeared after a time, i dunno why like that.

mayavalentinContributor I

Campaigns and Flows

Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

For context: I am using Klaviyo’s Post-Purchase Follow-Up - Order Count Split template.1 - I have an already existing welcome flow that sends to those who subscribe at checkout. Would the post-purchase flow provided by Klaviyo result in those in the welcome flow getting sent through both flows simultaneously? How do I ensure this doesn’t happen, and/or how would Klaviyo know which of the two to prioritize? 2 - Where does the link provided “review this item” in the post-purchase flow for customer reviews go? How do I test that link? I don’t want reviews to be displayed on our site but I want the reviews recorded somewhere for internal reference.This is what the review button is currently linked to: {{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviewsThank you for your help!

AlessandraNew Member

sign-up form doesn't work

I HAVE CREATED A FORM TO RECEIVE REGISTRATIONS FOR THE EVENTS. I ONLY HAVE 10 SUBSCRIBERS AND NOW THAT I MAKE ATTEMPTS BY SIGNING UP WITH OTHER EMAILS THESE DO NOT APPEAR IN THE "PROFILES" SECTION HOW DO I RECOVER THEM?

AQKhanContributor I

Developer Group

Klaviyo V1/V2 API Retirement

Hi, hope everyone is doing fine! I went through all the migration resources provided by Klaviyo. The one thing that isn’t still clear to me, that where we can find the code to update in Shopify? For example, I have a “/track” legacy API now I want to update it with new version, where I can find the code to update this? And how to do it because the migration resources are not much clearer. Thanks

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