How long does it take for an account to be enabled.
I recieved a email yesterday at stating that my account has triggered a one time account verification and for the review to be continued could i provide a password for my site(which is still under construction) . I provided the password.
I then recieved a further 10.52 am email from stating again it looks like my account has triggered a one time account verfication but this time with a multitude of questions ,which seems odd and I was unable to answer the majority of them with a detailed answer as I am at the beginning of my journey with regards to the business.
At the time of this post my account is still disabled and I have not received further correspodance.
Is there a eta as to when I will be able to use this service?
Best answer by Dov
Thank you so much for your patience here.
Typically, our manual account reviews turn around within 24-48 hours. Additionally, I’m linking Klaviyo's documentation on account verification walking through why this process is required for new accounts. It has come to my attention that your account has since been re-activated and so you should be all set.
If you ever have any questions about a manual review (say, if you open a net-new Klaviyo account), I recommend following-up in the email thread as the agent is best suited to provide you with details to assist with reactivating the account.
Thanks and have a wonderful day.