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Analytics and Deliverability

Find answers to your analytics and deliverability questions here.

  • 762 Topics
  • 2,304 Replies
Ashley I.
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Ashley I.
solved this question

Subscribe page (Custom domain)

@robk123five To clarify my comment:​​​​​@David To and @inboxingmaestro are correct in that you would not be able to modify the URL in the st...
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inboxingmaestro
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inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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762 Topics
S
Contributor I
spoonincContributor I
asked in Analytics and Deliverability
Why can't I find my Add to Cart code in my Shopify theme files after I added it?

Hello. I am following these steps: https://help.klaviyo.com/hc/en-us/articles/115001396711-Guide-to-Creating-an-Added-to-Cart-Event-for-Shopify However after I have added the script to product.liquid, I am not able to locate the script on the product page. Am I editing the wrong template?  

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability
Bounces t-online.de

Hi there - we experience huge problems with bounces to all @t-online.de address (which is Germany’s biggest online provider, hence a big problem for as as Germany is our key market). Essentially all e-mails to @t-online.de bounce for several months already, and we now have several thousand suppressed profiles because of that.I contacted Klaviyo several times and they always say they will look into it (and trying one more time now), however the problem persists.Does anyone have any advice on how to best address this? Is this something Klaviyo needs to fix (i.e. is Klaviyo getting blocked), or is our domain the problem? Note we just started to set up our own domain in Klaviyo (have added DNS accordingly), but no results yet.Also does anyone know how I can un-suppress the profiles in bulk?Thanks for the help, any advice highly appreciated!

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chloe.strange
Community Manager
2 years ago
I
Contributor I
isworksContributor I
asked in Analytics and Deliverability
Possible to use analytics to discover what products are frequently purchased together?

We use WooCommerce and have a fairly large catalog of 70+ products. I’m looking for a way that we can analyze orders over a certain period of time to determine which products are frequently purchased together. Is this possible with Klaviyo?

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Problem Solver II
2 years ago
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Contributor I
Frank-DOGOContributor I
asked in Analytics and Deliverability
Where can I get error logs from bouncing mails?

Hello, we have big problems to send e-mails to our customers with t-online mail accounts. We follow all tipps and steps from Klaviyo like have a dedicated sending IP, warming IP etc. But our mails are still soft bouncing. We get in contact with the t-online support and the need the exact return messages to filter out the problem. So where can I get or see the log files from the bounced mails? Thank you in forward!

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stephen.trumble
Community Manager
2 years ago
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Contributor II
blywContributor II
asked in Analytics and Deliverability
How do I find the average lifetime value of those who purchased more than 2 times in the past 1 year?

I can click into the “Profiles” tab and view a specific customer’s predictive analytics / CLV. But how do I find an average and also filter it to those who purchased more than 2 times, 3 times, etc. 

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alex.hong
2 years ago
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Contributor I
CreatorboxxContributor I
asked in Analytics and Deliverability
My mails don't fire at the right time!

I have throughly gone through setting up my Klaviyo account to the best of my knowledge and research. However, even after setting every timing right and keeping the automations set correct, most of my mails don’t fire. Some do at some odd hours in the day, but for some the mails don’t fire instantly. I have seen mails delivering around 11-19 hours past the trigger. I have 2 mails with disabled time delay, so that they fire immediately after the trigger is made, but sometimes they just don’t do. And that keeps me unsure of all my users getting the important info at the right time. Does anyone know of any such glitches or bugs with Klaviyo, going on currently, or what other possible reasons could it be for the above? Would appreciate any help!Thank you

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David To
Klaviyo Employee
2 years ago
A
Contributor I
AMKContributor I
asked in Analytics and Deliverability
Why are Emails to mac accounts bouncing?

My personal email is a mac account. I subscribed to my list and was able to successfully send a preview email to my mac address. This happened twice and now all emails are bouncing. Not in junk/spam folders, just flat out bouncing. I had my husband check his mac address and same thing, all emails are bouncing. Does anyone know why this is happening, or more importantly how I can fix it? I can’t unsubscribe and start over as I am not receiving the emails.Both mac addresses were migrated over from a previous Shopify list. I would think that’s it, however I was able to receive two preview emails just fine. I made sure the sender email address (which I receive emails from just fine) was added to contacts. Are email addressesv using mac.com compatible with Klaviyo? Any assistance is greatly appreciated.

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
l.cummingsContributor I
asked in Analytics and Deliverability
All of my emails are bouncing. Need help please

I'm having trouble with my emails. They all are bouncing. I just recently migrated my Wix account to Shopify. I've set up my Klaviyo account and a few flows, but none of the flows are reaching my customers once triggered. Also i sent myself a test email and it still bounced.Am I missing something on my end? I’m not sure why my emails are bouncing. 

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stephen.trumble
Community Manager
2 years ago
I
Contributor I
IrenaGorContributor I
asked in Analytics and Deliverability
Can Klaviyo Track Viewed Image in Email Metric

Hi,I want to know how many subscribers do not see images in their inbox.Does Klaviyo provides such stats?

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alex.hong
2 years ago
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Contributor I
TartajContributor I
asked in Analytics and Deliverability
How Do I Create a DNS? / Como crear dominio dns?

necesito saber cómo solucionar el error que me marca en cuestión del dominio DNS (FRON & REPLIES)  

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Taylor Tarpley
Community Manager
2 years ago
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Active Contributor I
JinActive Contributor I
asked in Analytics and Deliverability
How to work out how many Placed Order from FB lead gen segment?

Hello, I am new to Klaviyo so excuse me if this seems an easy to solve question.I have been paying for a Facebook Lead Gen campaign so gathering new emails to my newsletter list in Klaviyo. I want to work out how many of these FBLead Gen people have placed an order. How would I do this?I’ve created a segment of FB Lead Gen people. But how do I then anaylse this segment to see who is responding to my newsletter campaigns - the welcome series - or just general campaigns? Is it possible to look into this kind of data?Any advice much appreciated. Many thanks,J

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Active Contributor I
2 years ago
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Contributor I
tarunContributor I
asked in Analytics and Deliverability
Is there a way to create Monthly Reporting for Agency Clients?

Hi there, I run an email marketing agency and have a lot of clients who are looking for a custom monthly report.I would like to extract data from Klaviyo in real time to create an automatic report for my clients.Anyone know the best reporting integrations or custom reporting software?The client wants to know the following information in an easy to understand dashboard.Month-on-month performance Performance Versus Targets Overall Email Revenue (are we close to getting the % we need in GA)We would also like to see some more metrics:Open Rate CTR Order RateI’d also love to see:Top performing recipes Top performing products (from GA) List growth

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
BerkFIContributor I
asked in Analytics and Deliverability
Shopify Integration A/B Test for Send Time

We have used the Shopify integration for conversion data. Was wondering if it was possible to see conversions by email when doing A/B testing under the same campaign. I can see conversions for the total campaign, but am looking for conversions by send time. (the A/B test variable)

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retention
Partner - Platinum
2 years ago
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Contributor I
GonzaloBContributor I
asked in Analytics and Deliverability
Inconsistent analytics

Hi everyone, first of all sorry for my English. Im so confused with the Klaviyo metrics, because if i add (+) all the “placed orders revenue” of this month emails, it results to be an amount of money ($458.997), but if i go to the campaing analytics and i select “this month” i have other number of placed orders revenue that its totally different ($1.28M). How i see the real revenue of the campaings or klaviyo in general? Im so confused. Thank you.  

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Contributor I
2 years ago
P
Contributor I
p.simo90Contributor I
asked in Analytics and Deliverability
trk.klclick1.com/ - Klaviyo Issue with email campaign

I’d like to know why all of a sudden every single link in our eDm’s that are sent out to thousands of customers display this URL: http://trk.klclick1.com/ls/click?upn=tVdPD2dd0mGUDKwJtyrkDPy0om78ILtyaLspOF-2Br9yq4SPgiPC8C-2Bpecq7rSeLmx5K7n6feLTk4TYs65dBs6Ha57W0HVwx9DfDYyOR6Iq0RUymmL8A2RqAyD-2F2JJ-2Bdy-2BtXNS-2BB4trwIMgNpHSnLlIzkAE9MDbYr60U8whHTB3XRluDxe-2BDkOFGwQd8XSy53Bn8-2Bx6PW2Dra64zTxdLpIdr3Y4s0etg4HyuPHd3TFh5RyggfMmwd6ldsPBsR5FXZlg6VI5JJW-2B-2FW-2Fq-2B2fU7jywS3UV2pw03dh1GN-2FL0l9gboegUbQ7MfQ81A9TUagl9pBlFJiAeB4kQ8xw6EokZSejg41P22aHRWKlEB81vydWrXqnyQh7dMptif9rojzoJtU-2FQ8dNM8NaJuLxcLEIPz5cw-3D-3DCHoi_Dsw5IMBLRdmE83rEsMKbTnu-2BqwBGhmACcv55MiFLvziGV-2BASxAcjUXn9ve7cYwB9-2BmfU91AssqxlYc515leaxEYqvOcAI13kfw2yhrrUQWP15UWYqXzaIkJNnX9GkDClXIVFmeXgC4zDowIfKP5UZZIt65E-2BH0SV0yojloyLZONa4g-2FtgtymdxdKfPHlYpeMrlMtO7EKHDguNTzY4GsK2X-2F-2Frwct7USFUJ4YQE0goVcpyIj-2Fo40UD0FsP97MyMyqL7Cqid5fAxxEpYtK33puNMVSUbeMWT9Yni-2BrpY-2BGpGR7bZ8JyPj3-2BbM3-2BqXhyoxomf5uIVKtKmyZ9MMZ-2FBmHhxB5Rh0pxqGMcMOpqg0ETV

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P
Contributor I
2 years ago
L
Contributor IV
Leo Pure ElectricContributor IV
posted in Analytics and Deliverability
Measuring campaign analytics and CLV incrementality

Hi I’ve been using Klaviyo for a couple months now and I was wondering how the rest of the community was measuring incrementality. It’s great to have 2 way to measure revenue (last click in Google via UTM and assisted conversion within 5 days via Klaviyo) but I’d love to understand how much of this revenue is actually incremental. Ultimately, that’s what we should judge our success on. Is there a way to set-up control group who don’t receive 1 or several campaigns and compare their CLV and purchase behaviours with other audiences? Anyone has done this with good results? CheersLeo 

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alex.hong
2 years ago
M
Contributor I
MarquitaContributor I
asked in Analytics and Deliverability
Metrics not syncing - Shopify

Hi there,None of my metrics (checkout started, placed order, ordered product, fulfilled order) are synching for the Shopify integration and thus my abandon cart flows (and any other flows using these metrics) aren’t triggering. I contacted Shopify and they said that this issue is due to Klaviyo using iframe and the only way Shopify can resolve it is by turning off the clickjacking feature on my site. I suspect that it is my theme but the developer says it is not their issue.  Has anyone had or resolved an issue such as this? It’s really frustrating that we can’t send out flows.  Thanks  

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M
Contributor I
2 years ago
J
Contributor II
JulieBacContributor II
asked in Analytics and Deliverability
Analytics Issues for Campaigns

Where can I go to see if Klaviyo is having issues with Analytic reporting?Many of my numbers seem way off.Is there somewhere to go to see current issues Klaviyo is having? I don’t want to react to fictitious numbers.    

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J
Contributor II
2 years ago
A
Problem Solver I
aereidProblem Solver I
asked in Analytics and Deliverability
How can I pass a custom event through a legacy form?

Hi! I’ve hit a bit of a wall with creating a custom event to trigger a email flow. Here’s the situation:We created a Klaviyo Legacy Form to capture customer info. This uses FormData. We used this option because we needed the form to have dynamic hidden fields (based on the user’s answers to a quiz). We would like to create a custom event that sends a “submits form” event to Klaviyo to trigger a flow each time someone submits the form. (Creating a flow that is triggered based on someone being added to a list does not work for our use case, as we want someone to get this email flow if they submit the form multiple times). We’ve been told the best way to create this custom event is through custom API, but this requires a JSON-object to pass the event over. Normally, it would not be a problem to add code to send JSON through FormData, but it appears that Klaviyo views a FormData-object as an endpoint.Based on the information above, does your team have any insight on how to create a custom

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jallain
Klaviyo Employee
2 years ago
S
Contributor I
SavannaBromContributor I
asked in Analytics and Deliverability
dbt klaviyo package not showing campaig_id for Ordered Products

Good day, I currently use shopify  and fivetran for all my ecommerce data. When applying the Klaviyo DBT packages to build tables, none of the entries for products ordered/placed have campaign_id values, hence I am not able to see which campaign performed the best.  I have changed the lookback window period to 14 days in dbt but it has not helped. Any suggestions? Thank you! 

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Taylor Tarpley
Community Manager
3 years ago
D
Contributor I
dim78Contributor I
asked in Analytics and Deliverability
Added "Product Viewed" with GTM but company_id where the tag is send is wrong

Hi all,Could you please help?We have integrated Klaviyo into 2 Shopify plus stores.We are getting most data except Product Viewed and Add to Cart. I have added the above 2 tags through GTM using the below code snippet: (please have in mind the base Klaviyo tag is installed directly in the theme)<script type="text/javascript"> var _learnq = _learnq || []; var item = { "Name": "{{dlv - Product View - Name}}", "ProductID": "{{dlv - Product View - Product ID}}", "ImageURL": "{{DOM - PDP - Image URL}}", "SKU": "{{dlv - Product View - SKU}}", "URL": "https://{{Page Hostname}}{{Page Path}}", "Brand": "{{dlv - Product View - Brand}}", "Price": "{{dlv - Product View - Price}}", "CompareAtPrice": "{{dlv - Product View - Variant Compare At Price}}" }; _learnq.push(["track", "Viewed Product", item]); _learnq.push(["trackViewedItem", { "Title": item.ProductName, "ItemId": item.ProductID, "Categories": item.Categories, "ImageUrl": item.

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Dov
3 years ago
F
Contributor I
fakContributor I
asked in Analytics and Deliverability
Shopify Ordered Product Net Revenue Metric

Is it possible to integrate a custom metric for Shopify’s Ordered Product but with Net Revenue instead of Total Revenue?

1
stephen.trumble
Community Manager
3 years ago
dennislee
Contributor I
dennisleeContributor I
posted in Analytics and Deliverability
Have You Implemented a Dedicated Sending Domain?

Have any of you implemented a dedicated sending domain? If yes, how does deliverability look like before and after? Assuming that you followed Klaviyo’s best practices for setting up and warming the domain first :) I’m thinking of implementing it for my company. But as we need to dedicate some time to warm up the domain, it means loss of revenue for us for about 3-4 weeks (due to sending flows only for 1-2 weeks and then super engaged 30d segments for another 1-2 weeks). If it’s highly impactful, we’d do it. But we’re unsure as to whether the impact is worth it. Creating a conversation here so it’ll be helpful to other who have the same thought/worry :) Just to share some context, here’s some numbers for our brand. Unique Open Rate: avg 13.5%Unique Click Rate: avg 0.62%Bounce Rate: avg 0.11%Unsubscribe Rate: 0.11%Spam Complaint Rate: 0%

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dennislee
Contributor I
3 years ago
E
Contributor I
ethanContributor I
asked in Analytics and Deliverability
My Shopify 'Fulfilled Order' metric is not connecting correctly

Fulfilled order metric is showing events for when an order has ‘fulfillment in progress’. Not when its actually been ‘Fulfilled’ and dispatched. This is crucial to me as i have set up a shipping confirmation email flow and my customers aren't receiving their shipping updates and tracking. I use a 3rd party drop shipping company that handles printing and shipping for me. Would i need to keep the shipping confirmation email ticked in shopify settings? I turned it off thinking it would double up emails and annoy my customers.Thank you to anyone that could help me :)

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alex.hong
3 years ago
V
Contributor IV
VijayContributor IV
asked in Analytics and Deliverability
All SKU are not loaded inside metrics

Hi,Inside my metrics say “Ordered Product” the metrics(charts) is showing fine however not all SKU’s which are loaded into Klaviyo is populated and many of them missing.How to include all or select the SKU’s. There is bottom section called segments with SKU’s and checkboxes near by and there also not all SKU’s are present. But when i search by condition its showing, kindly advise.

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V
Contributor IV
3 years ago
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