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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,678 Topics
  • 10,329 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3678 Topics
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Contributor I
WH MarketingContributor I
asked in Campaigns and Flows
Admin tools suddenly not working

a few hours ago all the admin tools stopped workin on our computers. Is anybody experiencing the same issue?We’re seeing this on Safari, Chrome, and Firexox (all latest versions) and running on Mac OS - Also latest version (but not updated in the past few days, so not an OS issue).Here’s a screencast. https://share.getcloudapp.com/jkuvvmNgIf anybody knows something or has a solution, please chime in.ThanksLawrence 

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K
Problem Solver I
2 years ago
E
Contributor I
EliteCafeContributor I
asked in Campaigns and Flows
Create Campaign Button Broken?

Hello,All of the tabs and buttons work on the website but since yesterday, I have been unable to create a new campaign using the “Create Campaign” button. Is there a workaround or is this maybe something that is happening for everyone? I have campaigns that need to go out by tomorrow morning. Thank you!

3311
alex.hong
2 years ago
C
Contributor I
CharleneContributor I
asked in Campaigns and Flows
Welcome Series Problem-Not Receiving the Welcome Email

Hi Klaviyo, I set up a pop-up email and welcome email. But when I subscribed with a totally new email address, I did not receive my welcome email but a subscribe confirmation email. Here are the screenshots of the setup.   What I set up 

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stephen.trumble
Community Manager
2 years ago
C
Contributor II
CraftyOneContributor II
asked in Campaigns and Flows
Daily emails: campaigns or flow?

Hello and thank you all in advance for any/all help!Our brand is actively planning “daily deal” emails. These emails would send at the same time every day, and use the same template and link to the same location on our website (though the item at that landing page will change daily). The initial discussion was to create a separate campaign for each email, and while a different campaign each day would be doable with some planning, I was hoping some experienced minds (I’m still fairly new to email marketing) could provide alternatives that would be more efficient.Would a flow be doable option for this endeavor? If so, are there best practices or recommendations for how to set up this kind of flow?Many thanks!

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C
Contributor II
2 years ago
E
Contributor I
evenementsglamourContributor I
asked in Campaigns and Flows
Create a flow for a review after an event is finished

I need help to figure out how to set up a flow where the trigger is an email asking for a review one week after the event is done. We are an event planning business and the goal is to ask the clients a review 1 week after the event is over.  I feel like the only options are “date created” “last active” and “first active”. Is there a way for me to create a custom option such as “event date” so that the trigger works? Thank you, Marie

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E
Contributor I
2 years ago
R
Contributor I
rdolecheckContributor I
asked in Campaigns and Flows
How to tell if Trigger Split is working properly

I have a trigger split set up to differentiate our two product offerings on a browse abandonment flow. The split is showing people falling in the ‘Yes’ category but I have no one waiting in the actual email flow. I’ve checked multiple days in a row to see if they are adding after the 2 hour wait period but nothing has changed.Screenshot attached. Any help is much appreciated.  

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David To
Klaviyo Employee
2 years ago
A
Anonymous
asked in Campaigns and Flows
All elements in double when 'View entire in message" in Gmail

Hello! Since a few days, all the elements of my emails appear in double when I see the “full message” in gmail. It only appears when I decide to see “full message” but as my emails are long and sometimes clipped, it happens to be a problem. Also, every element is either designed for Desktop or Mobile, never both at the same time, that’s why I do not see where does the problem comes from.Here is how it appears:Thanks for the help! Bye :)Gaspard

3672
A
2 years ago
K
Contributor I
KarContributor I
asked in Campaigns and Flows
Need Help Setting Up Shipping Confirmation Flow

I’m hoping to find some help in this forum. I’m new to Kaviyo and am looking to edit the shipping confirmation that “came with” my account.  In the provided template, the billing address is used in the body of the Shipping Confirmation email.  I want to change it to the shipping address.  I’ve reached out to support, have tried to CHAT, and have emailed the Growth team and have not received any response.  Is there someone here that can help guide me? Thanks in advance : )

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K
Contributor I
2 years ago
R
Contributor I
razzoraxContributor I
asked in Campaigns and Flows
Creating a flow for an Abandoned Checkout flow with a failed BNPL checkout trigger

Hi team, I need to create an abandoned checkout flow with a failed BNPL (Buy Now Pay Later) checkout. Here’s the scenario:1. Customer comes in and goes to checkout with their preferred BNPL method (Klarna, Sezzle, and Afterpay)2. They didn’t continue with the checkout.3. They go through an abandoned checkout flow based on that.E-Com platform is WoocommerceI need to:1. Add a custom property to the customer “[BNPL method] failed”2. Do this by tracking customer with a “Pending Payment” status on Woocommerce and a payment method through BNPLReally appreciate the help on this.

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alex.hong
2 years ago
J
Contributor I
JorgeContributor I
asked in Campaigns and Flows
"Member get member" with Klaviyo

Hello everybody,Is it possible to create a "member get member" with Klaviyo? Member Get Member is a marketing activity that represents for companies a great source to acquire new prospects. It’s based on a mechanism that allows, registered users and their friends, to receive rewards for specific activities with the company.The mechanism of the initiative is very simple: in most cases, companies send to their customers, through previously identified channels (eg emails, push notifications, sms, etc.), a so-called “friend code“. This code, infact, will be delivered by the customer to a friend (or groups of friends) who will use it on the website of the company promoter of the initiative and redeem his reward and this way, even the customer already registered will get an advantage that is generally represented by a % discount on future purchases.

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chloe.strange
Community Manager
2 years ago
Katie_Farrell
Contributor IV
Katie_FarrellContributor IV
asked in Campaigns and Flows
ATC abandoned cart flow AND Started Checkout?

Hi! I have started switching clients over to using Add To Cart as the trigger for the abandoned cart flow, but is there any benefit to also have the Started Checkout triggered abandoned cart flow on as well? Or is that a bit over the top? 

3122
Katie_Farrell
Contributor IV
2 years ago
A
Anonymous
asked in Campaigns and Flows
Building a Flow for Unsubscriber Feedback

Hello!I would like to build a flow that triggers when someone unsubscribes from our newsletter, so we can gain customer feedback as to why they unsubscribed. When I try to create the metric-triggered flow, it won´t let me select the “unsubscribe” metric from the list.  The trigger exists, and can be found in my analytics tab. Do I need to build a new metric from scratch in order for this to work?  Help would be gladly appreciated! :)

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stephen.trumble
Community Manager
2 years ago
J
Contributor I
jasonbucciContributor I
asked in Campaigns and Flows
What is the best time of day to schedule ecommerce emails? What has worked for you?

Hi! I am just wondering what has worked well for everyone in terms of scheduling emails, what time and frequency. I am currently sending out to a new list 5 times per week, (4 business days and a weekend day) and schedule at either 12:15 PM EST or 4:15 PM EST. 8:15 AM EST on the weekend. What works for you? Thanks in advance!

14381
Dov
2 years ago
A
Contributor I
AngeloITAContributor I
asked in Campaigns and Flows
Name user is = Newsletter Subscriber problem with {{ first_name|default:'friend' }}

Hi,I set up the contact list from mailchimp, but I have a lot of contacts that have the value in the name field: Newsletter Subscriber.It's a problem because if I believe emails with the dynamic field: {{ first_name|default:'friend' }}Takes me as username Newsletter Subscriber, is there a way for fr to take the value 'friend'Thanks for supportAngel

3523
Dov
2 years ago
K
Contributor IV
kimmiaContributor IV
asked in Campaigns and Flows
the open rate was poor on Abandoned Cart flow

Hello, I found that the open rate of our abandonment flow is very poor, can you tell me some reasons?Could it be that there is a problem with our sending channel? Or our domain name is restricted？

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stephen.trumble
Community Manager
2 years ago
M
Contributor II
MelContributor II
asked in Campaigns and Flows
how can we see what customers bought from campaign emails

Hi Experts, Wanted to know if there is way to run a  custom report for email campaigns to know which product did the customer ordered through the email campaign. I know it can be seen by checking indiviual campaign.But wanted to know is it possible to run for a month/week. Thank you for your Help :)

11033
alex.hong
2 years ago
T
Contributor IV
Tölta.seContributor IV
asked in Campaigns and Flows
Conditional split based on who replied to email sent in the flow

I am creating a flow to collect feedback from customers. I would like to send a discount-coupon to everyone who have replied to the email they have received in the flow. Is it possible to track those who have replied to this specific email? If not possible, can I make a condition out of how clicked an emailadress within the email?Any other ideas on how I solve this even better?Thanks in advance.  //Åsa 

110610
alex.hong
2 years ago
B
Contributor I
botanopiaContributor I
asked in Campaigns and Flows
Chat support is no longer available?

The chat support is not available for me since last Friday, 8th of October. I see the button, but nothing happen if i click on it. So i submitted a ticket on Friday morning, but i also didn’t receive a reply on that. Anyone knows how to get in touch with support regarding a flow that’s not being triggered as expected? Is there some kind of customer support outage or is it just me? I’m on Chrome but also tested on Safari ( Mac).Thanks

1488
alex.hong
2 years ago
T
Contributor I
TickledPinkContributor I
asked in Campaigns and Flows
turn off pop up

I have a pop up set up and i want to remove it.  I don’t see in Integrations where I can disable it.  The only thing listed in integrations is the connection to my store?  How do I get it off?

5511
David To
Klaviyo Employee
2 years ago
U
Contributor I
u7jewelryContributor I
asked in Campaigns and Flows
How to avoid being marked as spam?

Recently there are customers who marked my email as spam when I sent an email campaign. How to solve it? How can I avoid entering recipients' spam folder?

9752
U
Contributor I
2 years ago
A
Contributor I
AnomacContributor I
asked in Campaigns and Flows
Products are loading the MyShopify address not the site address

This is something that has only happened recently. Wasn’t an issue before. But then, I have only really started using the Catalog function.After I send the email, my products, when I click on them take me to a XXXX.myshopify.com/name_of_item instead of taking them to companyshop.com/name_of_itemIs there a setting somewhere which I am not aware of?

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A
Contributor I
2 years ago
robertpalmer
Contributor I
robertpalmerContributor I
asked in Campaigns and Flows
Quiz "Product Certification - Build Relationships"

Unable to complete "Product Certification - Build Relationships" quiz. Can someone provide the correct answers and reasons behind them?

4171
Dov
2 years ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Campaigns and Flows
TEXT COLOR OF THE HEADER

Hello Everyone,  Why does my email text turn blue color in Gmail AND other devices?We’re using an old editor template, but our header text is changing to blue when we send a preview MAIL. In apple, mail looks fine but on other devices and Gmail, it turns to blue text. ( see the image below)thanks for helping  me  

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David To
Klaviyo Employee
2 years ago
M
Problem Solver I
marctyson70Problem Solver I
asked in Campaigns and Flows
How Can I create Email Receipts in a Klaviyo Flow?

Hello all,Is there a way that I can automate (using a flow) the creation of a till receipt?Also, to have an ‘opt out’ option available in the email.ThanksMarc

4761
Taylor Tarpley
Community Manager
2 years ago
M
Problem Solver II
moodxmanagerProblem Solver II
asked in Campaigns and Flows
Is there a proper way to move subscribers from X flow to Y?

The problem is, I need my subscribers to finish up moving through the old flow, but all the new ones should go through the new flow. As of now, my subscribers are moving through both flows because obviously I need the same contingent of people from my old flow to the new one (i’ve put some safeguards in the old one, but that’s just not tangible). Creating custom fields is really a silly workaround. Similar (and better) features are widely available in the competition, why there’s such struggle to add some really useful features to Klaviyo?

3476
M
Problem Solver II
2 years ago
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