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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,678 Topics
  • 10,329 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3678 Topics
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Contributor I
daniContributor I
asked in Campaigns and Flows
welcome email after sign up in my website.

I want to send the welcome email when people sign up in my website.Even user didn’t sign up by klaviyo, can we make the welcome email? I can’t see any possibility for that. I want to send the email when people sign up in my website. I want to stop sending email from shopify side.Please let me know these two things.Thank you.

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David To
Klaviyo Employee
2 years ago
M
Contributor I
MariafcurreaContributor I
asked in Campaigns and Flows
Shopify flow based on items

I need to send different emails based on what the client purchased in SHopifyHelp!!!1

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Bobi N.
Partner - Platinum
2 years ago
L
Contributor I
LavenderContributor I
asked in Campaigns and Flows
Emails go into spam but not all

Hi team, I have a problem with spam. I already read all relevant topics but still would love to have a clearer explanation from Klaviyo.So we currently use info@mycompany.com as a sender name (hide the domain name for privacy). No matter when we send a preview inside a campaign or send the campaign to our colleagues’ emails like henry@mycompany.com or selina@mycompany.com), the emails will end up in Spam. They’ve been interacted with the emails like open and click.Could you please explain why this hapened?Thank you very much.

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L
Contributor I
2 years ago
M
Contributor III
Mark W.Contributor III
asked in Campaigns and Flows
Why did my Flow Not Send Users Through When I Back-populated in Draft Mode?

Hi, I have recently attended Klaviyo Growth Webinar regarding the Sunset Flow and have created one following the instructions.  The flow is tied to an unengaged segment populated with unsuppressed and unengaged accounts, and have been back populated (experimented with both back-populating options - giving each circa 24h to take effect), yet the entire original segment of 700+ accounts is skipped for some reason (Email cancelled) and it seems to be working only on accounts added AFTER it went live, regardless of the back populating selection.  What am i doing wrong?

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M
Contributor III
2 years ago
Binal IW
Contributor I
Binal IWContributor I
asked in Campaigns and Flows
I need to set smart sending time in minutes

How can I set smart sending timeframe in minutes? It allows me to set in hours but I need it to set it in minutes. Is there any way?

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David To
Klaviyo Employee
2 years ago
S
Contributor IV
SunnyContributor IV
asked in Campaigns and Flows
Welcome emails based on different categories - Suggestions Required please

Hi Experts, I am hoping someone to understand the scenario and suggest based on their experience. The question that i am asking could have completed in 2 lines but i believe it is always good to explain to get a valuable suggestion.Question:we have different categories on our store, although the main category is just one from where we are getting 90% of our revenue. Our Onboarding emails (and also other flows) are skewed towards that one category which means we are not creating awareness for our other two categories via flows but definitely sending 1-2 campaign emails around other categories, Just to give more context, most of our tofu traffic comes via ads which is also 80% skewed towards that core category. The exit intent pop up also skewed towards the core category. However we are working to create balance so that we create awareness for the other 2 categories. To start with Flows, I have been thinking to create a hyper personalised flows for one of our highly revenue generated flo

3623
Taylor Tarpley
Community Manager
2 years ago
A
Anonymous
asked in Campaigns and Flows
Set Replenishment Reminder Flow Based on Specific Value

Hi all,I’m about to set up a replenishment reminder flow based on the value that our customers have spent. We have only 1 product, and we have 3 packages: Pack 1, Pack 3, Pack 6, equivalent with $25, $55, $75. Now I want to set 3 sub-flow based on these 3 values as the time to reminder between each group is different. For example, for those who have purchased with teh value of $25 (Pack 1), I want to remind them after 15 days, for those with $55 (pack 3), I want to remind them after 45 days and for those with $75, I would remind after 90 days.Can you tell me how to choose the conditional split to devide this base on the actual value?Any advice will be appreciated. Thank you!Tristan

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A
2 years ago
A
Contributor I
AerialPContributor I
asked in Campaigns and Flows
Back In stock VIP flow problems? It worked now all of a sudden there is no subscribe button?

Hi,  I had successfully installed the Klaviyo back in stock VIP flow on my Shopify store. There was a button on my website where customers could sign up and it worked well.  Now - the button has disappeared for some unknown reason. The code is still there, I haven't changed anything. I don't understand?  Thanks,Holly

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alex.hong
2 years ago
U
Contributor I
UnrulyQueenContributor I
posted in Campaigns and Flows
back in stock

Will the Back in stock feature ever be compatible with custom themes? Love that Klaviyo has the feature but i have to use a 3rd party app for my theme. This would be absolutely amazing to add.

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alex.hong
2 years ago
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Contributor I
hannahContributor I
asked in Campaigns and Flows
Unable to create Abandoned Cart Flow

Hello, The Abandon cart flow is not working. When I clicked on the button “get started”, nothing come up. Is it a glicht? Other flows work just fine. I tried logged out, logged back in, use Inconigto mode, still no luck. I attacht the screen recording, can someone review and tell me what’s going on with this flow? Abandon cart flow screen recording Many thanksHannah

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O
Contributor I
2 years ago
M
Contributor I
mbarnes_ukContributor I
asked in Campaigns and Flows
item.url not linking to product for viewed products

Hi,I have followed this article here; https://help.klaviyo.com/hc/en-us/articles/360019921772-How-to-Insert-Recently-Viewed-Items-into-an-Email All 3 methods on that page will show the most recently viewed products in the email fine. However, the product image and title are not linked to the product page. There is no link at all.I have tried to troubleshoot without success, and wondered if anyone could shed some light on where I might be going wrong? Not using a pre-built ecomm platform. Have attached photo of a user profile who has Viewed Product as tracked in Klaviyo and information recorded there too. Recently Viewed Data from same user profile:  

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David To
Klaviyo Employee
2 years ago
N
Contributor I
NativeCollarsContributor I
asked in Campaigns and Flows
Welcome Flow to Newsletter *BUT* only to one of the sign up forms

Hi all!I would like to start a sign up form that is specifically for our upcoming Birthday discount.I created the signup form for all subscribers to go to our newsletter list. However, how to I create a welcome flow for only these subscribers from here and not to all of the ones that are subscribing to newsletter through other means? Many Thanks,Linds

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Mailbox Manny
Partner - Silver
2 years ago
N
Contributor I
notsamharperContributor I
asked in Campaigns and Flows
Smart Send Time — When to use Exploratory vs. Focused

We’ve run Smart Send Time tests and have found our optimal send time. Now, when we’re sending campaigns, we’re using the Focused time period in case that optimal send time shifts gradually one direction or another. Is there value to occasionally sending a campaign using the exploratory send time (over 24 hours) rather than the focused time period, just so that we’re gathering a wide range of data and able to pivot accordingly? If so, how often do you send Exploratory campaigns rather than Focused ones using Smart Send Time?

2871
alex.hong
2 years ago
A
Anonymous
asked in Campaigns and Flows
Shopify x Klavyio abandoned cart sending both emails

I have a problem with Klavyio and Shopify. When my Klavyio Abandoned Cart Flow sends an email to a customer, Shopify does not take it into account. In "Orders" then "Abandoned carts" the status of the email remains "Not sent" while Klavyio sends an email. Do you know how to make Shopify take the email into account? Thanks   

3664
alex.hong
2 years ago
N
Contributor I
Naumi30Contributor I
asked in Campaigns and Flows
Active on site, viewed product and add to cart metrics not tracking other visitors.

Why Active on site, viewed product and add to cart metrics don't tracking other visitors?Although tracking my behavior. I have integrated Shopify store with Klaviyo and configured these metrics yesterday but having this issue. 

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alex.hong
2 years ago
T
Contributor I
TMSContributor I
asked in Campaigns and Flows
Email Flows For Declined Sezzle Purchases

We use Sezzle and Credova on our store. They’re both “buy now, pay later” services that allow customers to purchase products and receive them as if they just paid for it (we get paid), but they pay for it to Sezzle over several weeks, and Credova up to 2-years. We’ve had a lot of success with Sezzle, but we also have several customers a day who’ve been rejected…and we want to direct them to Credova (who tend to be a little easier to qualify for).MY QUESTION:Is it possible to set up an email flow for customers who were rejected for a Sezzle purchase?

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T
Contributor I
2 years ago
ArchieCourt
Contributor III
ArchieCourtContributor III
asked in Campaigns and Flows
Flow which sends email to New buyer & buyers whose last purchase was 6months+ ago

Hey guys,I’m creating a flow which sends an information email to new customers as well as customers who have bought in the past, but only if they haven’t bought from us in the last 180 days. This is the flow I’ve created. I was wondering if the 2nd conditional split would work, as I’m unsure if the purchase at the start of the flow is included in the previous 180 days. As technically the customer has made a purchase within that timeframe.Would it be better to change it to “1 order in the last 180 days”, as that is what the initial trigger has (1 order).Feel like I’m being a bit of an idiot here, but just wanted to double check 😅. Cheers in advance​​​​​

2452
ArchieCourt
Contributor III
2 years ago
S
Contributor I
SachinYadav101Contributor I
asked in Campaigns and Flows
Creating New Profile Properties in Flow is not working

In a flow, I choose Update Profile Property block, then Selected in it "Create New Property” and Use WelcomeFlow, and property value as "Active” and when I choose the Update Profile Property block, and choose the Update Profile Property option, WelComeFlow property wasn't there. Why is this happening

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In the Inbox
Partner - Platinum
2 years ago
H
Contributor I
helene99Contributor I
asked in Campaigns and Flows
How do i find the quick start flows?

j’ai un problème des icones sur les interface de tableau de bord  ( les flux) pour que je puisse faire les paramétrage sur mon compte, est ce que ce possible de retrouver les icone originale comme cet photo ?  

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stephen.trumble
Community Manager
2 years ago
S
Contributor I
standon2022Contributor I
asked in Campaigns and Flows
What are the optimal time delays for emails in a post-purchase flow?

Hi all,  It would be great to hear your insight around optimal time delays for post-purchase flows in particular. I have added conditional splits to my flow surrounding first-time purchasers, repeat purchases and loyal customers.  Is it optimal to have different time delays for each type of purchaser? 

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alex.hong
2 years ago
R
Contributor I
ryan.aftershock0Contributor I
asked in Campaigns and Flows
how do i generate multiple Recently view items ?

Our profiles doesnt pick up more than one recently view items. I’m wondering how to fix this part. and also how do i add the link of the recently view items to a button. Thank you  

3834
alex.hong
2 years ago
Mailbox Manny
Partner - Silver
Mailbox MannyPartner - Silver
posted in Campaigns and Flows
Filter A Flow If Subscriber Has Responded

Hi Community, So, the first email in our abandoned cart flow (sent 2 hrs after the trigger) is a text based email that is short and meant to seem like it came from an employee.  We actually get quite a few people who respond to the email (the last line tells them to hit reply if they have any questions).  This email format does quite well when we test it against others. Thinking about the experience when in the customers shoes, we don’t want to send them the other emails in the flow if they’ve responded to the first email with a question (it would be kind of off, for example, if this was a real-life interaction - it would be like we have amnesia!). What we do is have our customer service team go in an tag their profile as “responded” and then include in the flow filter to only allow those that haven’t responded or not placed an order since starting the flow (among others) This is the email from the above: Curious, does anyone else track subscribers who’ve responded to filter out of flo

11875
S
Contributor I
2 years ago
Steffen
Contributor I
SteffenContributor I
asked in Campaigns and Flows
Bulk e-mail with PriceDrop Flow - Yes or No ?

I just set up "price drop flow".Does anyone know what happens if we put e.g. 100 products down, and customers have looked at e.g. 50 of these.Do customers then receive 50 emails, or are several products displayed in the same email ???In order not to risk this, I have already put a trigger on, which means that they do not receive the email if they have received a May within 16 hours //Steff

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David To
Klaviyo Employee
2 years ago
T
Problem Solver I
TheSuburbsProblem Solver I
asked in Campaigns and Flows
Trigger flow every time a customer orders specific product

I have an email with a discount code that I want to send every time a customer orders a specific product.I’ve set up a flow (see below) which works but is inconsistent.  The flow trigger works correctly when the trigger product (the ‘Gift Card’) is shown as ordered after the ‘Voucher’ product. See below: “your store credit” email correctly triggered The purchase order is always the same in Shopify (Voucher first, Gift Card second).But sometimes the ‘Gift Card’ is shown as ordered before the ‘Voucher’, even though it was purchased after the ‘voucher’.When this happens, no email is sent. No “your store credit” email triggered Its seems like because the orders are purchased so close together, the chronological order is sometimes incorrect and I’m not sure I’ll be able to a fix this.But I’m confused why the email isn’t triggered when the ‘Gift Card’ is shown as purchased first. It doesn’t seem like there is anything in the flow that would prevent the email from sending?  The 2nd issue is t

3791
stephen.trumble
Community Manager
2 years ago
C
Contributor III
Cr.oomppContributor III
asked in Campaigns and Flows
Why Doesn't My Dashboard Performance Doesn't Match My Campaigns Revenue?

Hi All Who Are Interested, So I’ve recently had this issue where in the month of February, my monthly campaigns shown on the dashboard in February doesn’t match up to my individual campaigns (if i claw it from my campaigns tab). There is a slight discrepancy in the last campaign that I’ve sent. Therefore the numbers do not match up.Any help on this would be good. Thanks all and have a wonderful week ahead.-Cerwin

2813
Taylor Tarpley
Community Manager
2 years ago
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