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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 10,351 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3686 Topics
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hardcasr01New Member
asked in Campaigns and Flows
How do I restart a A/B test after it has been completed?

I have just created an A/B test for an email campaign and accidentally activated it, I then returned it to draft and it now says that it is completed and a winner has been chosen. I don’t really fancy creating 6 emails again. Is there a way I can reactive the A/B test when I actually want to activate the whole flow?

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JessFosnough
Expert Problem Solver IV
6 months ago
R
Contributor I
redwoodkaleidoscopicContributor I
asked in Campaigns and Flows
Most efficient post purchase email flows for products sold through many channels

My company sells about 7 different products. They are available for purchase through several different channels - our Shopify store, our Amazon store, and retail in physical stores. Once a user purchases one of our products, they activate the product in our app. We currently have 7 different post-purchase flows for each of the different products. As the 7 products are similar, the 7 post-purchase flows are extremely repetitive.  Is 7 different post-purchase flows really the best way to set this up for the long term? Is there a way that we can put logic into emails to show targeted content that is specific to each of the kits? Given that the products can be purchased through many different channels, we cannot use just the Shopify events to trigger the post-purchase flows. We will need to trigger emails based on when a user activates a specific product in our app. The app will need to call the Klaviyo API to either add the user to a list, or something else. Perhaps when we make this “add

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Contributor I
6 months ago
A
Contributor I
AislingFContributor I
asked in Campaigns and Flows
Internet security blocked my email.

A customer sent me a message telling me his internet security has blocked my email. I sent this out as one of my usual email campaigns to 1400 customers, how do I now A) That this mail hasnt been blocked by others email security B)Why the email was blocked . I attach a screen shot of what the customer got, the mail was not structured in any way differently to anything else I sent out, no wierd attachments no images etc? 

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bluesnapper
Partner
6 months ago
E
Contributor I
ebunilink93Contributor I
asked in Campaigns and Flows
Help creating a dynamic product block that is sent one year post purchase

We are bringing in a new feature in our business that gives customers the option to upgrade the product(s) they purchased after one year.I am trying to set up an email flow that goes out 334 days (11 months) after the trigger “placed order” so they have a reminder one month before it’s time to upgrade the product they bought, then I will do another one exactly one year after the purchase. The option to upgrade is for every purchase, not just their first. I would like to include a dynamic image of the product or products they purchased one year prior but I don’t know if the dynamic block just shows the most recent purchase or the specific purchase they made to enter this flow?I don’t want it to just show the most recent product purchased because they may have purchased again since.

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stephen.trumble
Community Manager
6 months ago
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Contributor I
LADesignContributor I
asked in Campaigns and Flows
Why does "ff" disappear in email content?

I have set up a number emails in campaigns and flows, and I have realised thats something strange happens in words that have a double ‘f’, as in effects and coffee. The double f disappears or gets jumbled. I have also noticed it in edms I subscribe to from other companies. Has anyone else experienced this or found a solution?

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L
Contributor I
6 months ago
Send-That-Email
Contributor I
Send-That-EmailContributor I
posted in Campaigns and Flows
Best flow email naming convention?

Hey people!I've been reconsidering the best way to name a flow email so that it's intuitive for any collaborators to see.I thought I had found the perfect nomenclature (see image below), but alas I have ran into so many problems when: adding a conditional or email at the beginning of the flow, requiring me to change ALL the subsequent ones.Question: what's the best naming convention you came up with?? 

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ebusiness pros
Partner - Silver
6 months ago
A
Contributor I
Anja MarieContributor I
asked in Campaigns and Flows
Scheduling an email

Hi all, I need some help - I am new to Klaviyo, and find it super easy but every now and again something happens that I cannot wrap my head around.  I scheduled an email to be sent to 349 email recipients this morning at 5am. When I checked the progress and status at 8 am, the status of the email is “Sending” and that it has only sent the email to 28 recipients so far. This is obviously not correct and I cannot seem to find the reason as to why the email was not sent to EVERYONE at 5AM.  Can someone assist? 

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bluesnapper
Partner
6 months ago
E
Contributor II
ExcessiveContributor II
asked in Campaigns and Flows
How to add a birthday sign up form to an email flow (to collect birthdays)?

Hello,I have read the article ‘how to collect customer existing birthday’, but I still have a question about the 3rd point of the list in that article which is:Add a Birthday Email into any of your existing flows.  Add a conditional Split Trigger to check the Birthday value, if it’s empty, send an email to remind someone to provide a Birthday.  This would be great in your Welcome Series or your Post Purchase Series.What I did already is: I made an email and conditional split trigger to check the birthday value (in the welcome series email flow), I made sign-up form to fill in the birthday value, there’s already a ‘birthday property’ and I made a segment/list for birthday people.However, I don’t know how to add the sign-up form to to the email, so people can be redirected to the sign up form on the website and are able to fill in their birthday. What I mean is that when the reader receives the ‘ fill-in-your-birthday email’ (some time after they signed up for the newsletter), the reader

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Lucia937
Active Contributor IV
6 months ago
A
Contributor III
AnnaEContributor III
asked in Campaigns and Flows
$source value

If a $source value is -6, what does this mean?  

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C
Active Contributor III
6 months ago
S
Contributor I
shikha.agrawalContributor I
asked in Campaigns and Flows
Images associated with Campaign

Hi Klaviyo Support,Is there a way to link the image (https://developers.klaviyo.com/en/reference/get_images) to the campaigns (https://developers.klaviyo.com/en/reference/get_campaigns)? Thanks,Shikha

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M
Partner
6 months ago
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Contributor I
GoDarkBagsContributor I
posted in Campaigns and Flows
NEW Klaviyo in-block Text editor and HTML

Now that Klaviyo has implemented a new in-block text editor instead of the old format, I cannot locate the HTML tab. Can someone point me in the right direction? or has this functionality been removed? 

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M
Contributor I
6 months ago
A
Contributor I
Alaynia
asked in Campaigns and Flows
Does changing a link in my welcome flow break it for sent emails

I need to change a section in my Welcome Flow to a new design with a link to videos but I’m worried that recipients who have already received the welcome flow won’t be able to go in to their email and click on that link. Does it impact it? The host location of that original link will remain the same. 

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stephen.trumble
Community Manager
6 months ago
S
Contributor I
ScruffydooContributor I
asked in Campaigns and Flows
What does "review' mean on a welcome flow email metrics

HI Guys as the title says does anyone know what this means and how to make sure these customers get the flow. tia  

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Anyi
Problem Solver II
6 months ago
M
Contributor I
mikey99Contributor I
asked in Campaigns and Flows
How To Set Up Internal Notifications for New Purchases by Existing Customers?

Hello everyone!My brain is on overload: one of my clients with a Shopify store wants to receive an email (internal notification) every time an existing customer buys a new product. I've tried setting up a manual Flow and creating a segment for existing customers, but I'm struggling to figure out how to trigger Klaviyo when a customer purchases a product they haven't bought before. Any help would be greatly appreciated! Thanks in advance!

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stephen.trumble
Community Manager
6 months ago
B
Contributor I
BeGoodContributor I
asked in Campaigns and Flows
How to trigger a flow for new customer accounts that are added manually on Shopify

Hello! I was wondering how I would set up a flow for new customer account added into Shopify. I can’t seem to find a good solution for this. My only idea would be is to set the trigger to “Ordered product” and set a profile filter to being “Historic Number Of Orders is at most 1”More specifically, when we manually create a new customer in the admin panel, this is when we want the new account email to send. Is there a better way to set up a New Customer Account Flow?If you have any more involving this situation please let me know! Thanks!

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stephen.trumble
Community Manager
6 months ago
S
Contributor I
SamboheathContributor I
asked in Campaigns and Flows
Product Browse Abandonment Flow - Unengaged

Hello, I have been working in Klaviyo for about 6 months now and have noticed our product browse abandonment flow has been sending out a lot of emails but has very little engagement. Is there a step or a filter I could add that might help?  I don’t want this flow to bring our sender reputation down with all the unengaged sends.Thanks,Samantha

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Contributor I
6 months ago
T
Contributor I
TamaraContributor I
asked in Campaigns and Flows
Is my flow working? Looking for someone experienced in Klaviyo and Kajabi for help!

Hi everyone! I’m a lonely freelancer, brand new to Klaviyo and Kajabi. So far I’ve got the gist of it, but I’d love to have someone experienced look over my flow to see if I did my job right! 👀 So grateful for any support!  as I don't know how this community really works, another way to contact me would be here: Tamara@tashmia.com

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AlexandraPalau
Partner - Silver
6 months ago
K
Contributor I
kira123Contributor I
asked in Campaigns and Flows
Why is my abandon cart email changing the delivery options for customers?

I have some product online that our pick up only and then other pickup/delivery items. When someone is abandoning their cart with a product that is pickup only, they are getting the abandon cart email which takes them back to their checkout. The issue is it is making that product available for shipping, they are entering their address and placing the order but we do not have the accessibility to ship these products. I am assuming this is a Shopify issue but the email they are clicking is coming from my Klaviyo abandon cart flow so I want to do my due-diligence. Any advice? 

211
stephen.trumble
Community Manager
6 months ago
sjtsjt
Contributor II
sjtsjtContributor II
asked in Campaigns and Flows
"From" field is showing as the recipients email?

Both the “To” field and the “From” field are the recipients address not our company email it was set to send to. Anyone experienced this before? Or know what causes it? Thanks!

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stephen.trumble
Community Manager
6 months ago
C
Active Contributor III
cbzhuActive Contributor III
asked in Campaigns and Flows
Order Arrival Confirmation with Shipbob

Hi Everyone - I would like to send my customers a confirmation email when their order has been successfully delivered. How can I do this using the Shipbob integration? Thank you. 

271
stephen.trumble
Community Manager
6 months ago
L
Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
Does Abandoned Cart flow work only for registered members logged in or subscribers too?

I’d like to know how Abandoned Cart works for non-subscribers, subscribers to newsletter and registered members. Presuming non-subscribers or ‘guests’ it won’t work as there is no way to send them a message? But let’s say they got a prompt to subscribe to the newsletter during browsing and they do this, is that then held in the memory and then if they abandon their cart it triggers the flow to send them a reminder?And what about if they come into the website again without clearing their cache will it work for them too. And what if they do clear their cache, does that mean it will not recognise them as a subscriber when they browse again in the same browser? And registered members who are not subscribers but are logged out, would they need to be logged in for the flow to be triggered?Also, what causes the trigger to occur, does the user have to close out of the browser or does it simply wait to see if the cart is progressed to purchase and how long does it wait to make that the decision

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stephen.trumble
Community Manager
6 months ago
K
Contributor I
kiplarioContributor I
asked in Campaigns and Flows
Same Product Images In Order Confirmation - WooCommerce

Heya,I’m making an order confirmation email (WooCommerce), however, for some reason, the image of the products is always showing the first one. I am using this for the image:{{ event.extra.Items.0|lookup:'$extra'|lookup:'Images'|lookup:'0'|lookup:'URL'|default:'' }}I have a feeling that the “0” for the item number in the array doesn’t go up for each cycle when displaying every product in the order, but I’m not sure how I can make it do so.Can anyone please give an idea?

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stephen.trumble
Community Manager
6 months ago
M
Problem Solver I
Mathieu MaligeProblem Solver I
asked in Campaigns and Flows
How to create a loop in welcome flow serie

Hi guys,I wonder how can i create a loop in my welcome flow. My promo code is a lifetime effective and i want to do like : if no order, send this mail every 30 days.And, while there is no order, or unscribe, the mail continue to be sending evry 30 days.Do you know how this is possible ? Thanks a lot for you help

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JessFosnough
Expert Problem Solver IV
6 months ago
L
Active Contributor I
LunaFr11Active Contributor I
asked in Campaigns and Flows
Browse, cart, and checkout abandonment flow sending emails multiple times

How can I prevent browse, cart, and checkout abandonment emails from being sent multiple times or all at once to a single customer? Also, if we have new customers who abandon their browse, cart, or checkout, will they receive both the welcome flow and these abandonment emails? We are using Woocommerce. 

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L
Active Contributor I
6 months ago
R
Contributor I
RomainContributor I
posted in Campaigns and Flows
[Woocommerce] Dynamic image for variable and single product

Hello, We are using Klaviyo for our transactionnal emails and CRM. First some informations : Woocommerce Metric used : fullfilled order but same with all Single product image metric : {{ event.extra.Items.0|lookup:'$extra'|lookup:'Images'|lookup:'0'|lookup:'URL'|default:'' }} Variable product metric : {{ event.extra.Items.0.Variant.Image.URL|default:'' }} Table edit. Row : event.extra.Items Alias : items{{ items|lookup:'$extra'|lookup:'Images'|lookup:'0'|lookup:'URL'|default:'' }} is showing single product image  {{ items.Variant.Image.URL|default:'' }} is showing variable image product  Our issue isWe are using single and variable product in our website. When we put  We don’t have the dedicated image of the variation in the email but the single product image only. When we put Only the variable product image is showing in the email and when an order contain a single product there is a blank image.  What we tried reading tutorials and topics : Replace the |default:'' in variable product

792
R
Contributor I
6 months ago
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