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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,683 Topics
  • 10,342 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3683 Topics
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Active Contributor I
lucinilondonActive Contributor I
posted in Campaigns and Flows
My Sign Up form is not embed into a page on Shopify it just shows the code instead?

What am I doing wrong here?I emend the code into the editor of a Shopify page, how can I make my sign up form appear here instead of the code? 

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Active Contributor I
6 months ago
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Contributor I
ValentinContributor I
asked in Campaigns and Flows
Dynamic variant image in abandoned cart

Hello,I am trying insert the dynamic image (variant) for my products in abandoned cart but when trying to see the preview,  the images of my products do not show up.  I have tried this code for the dynamic image:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%}All my products with images are published in my Klaviyo account so it should be working, unless I’ve missed something. Would you guys be able to help me by any chance?Thanks!

1182
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Contributor I
6 months ago
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Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
Newbie here - my flows are failing - any idea why?

I cannot get to the bottom of why my flows are failing, here is a screenshot. It did passed once and I got the email, but most of the time it’s failing upon my tests. This is happening with Browse Abandonment but also with Abandoned Cart.Also I’m trying to understand how an ‘event’ is triggered, does it use the browser cache to recognise who the user is. Do they only need to be a newsletter subscriber to be recognised? What is the browser cache is cleared, does it no longer recognise the user?  

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retention
Partner - Platinum
6 months ago
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Active Contributor I
lucinilondonActive Contributor I
posted in Campaigns and Flows
Is the a Terms and Conditions block with tick box for newsletter sign up?

I cannot see that there is a block for Terms and Conditions that requires the user to tick the box. Is this possible? I am in the UK and need to consider the laws around GDPR here which requires you to have explicit consent and opt-in with terms and conditions being agreed to. 

983
L
Active Contributor I
6 months ago
L
Contributor III
loubibluContributor III
posted in Campaigns and Flows
Test email links not working

I am new to Klaviyo and I am just creating my warm up email (that has taken 4 hours already- the system is incredibly slow) I have sent myself a test email to check the links and none of them are working.I get his page:on all the links. I have just set up an identical email in mailerlite and all links work. all the pages are connected to my shopify store and they work  but not in the Klaviyo email?Please help I really need to get going on this new CRM before Christmas gets going and it seem Klaviyo is making every step painful.

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K
Contributor I
6 months ago
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Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
My custom social icons added to a template are all broken out of alignment randomly, how do I fix this?

When i added my social icons which are all the same dimensions it broke the line like this…How can I fix this?

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Anyi
Problem Solver II
6 months ago
C
Contributor I
chordContributor I
asked in Campaigns and Flows
"name" filter on get campaigns not working

Hello, the name filtering on the get_campaigns ruby sdk does not seem to be working. I am doing:  campaign_api.get_campaigns(fliter: "contains(name,#{name})") and I get the following error: "Invalid input.","detail":"''filter[fliter]'' is not an allowed query parameter.","source":{"parameter":"filter[fliter]"},"links":{},"meta":{}}]}' Please may you help me out with this thank you

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Contributor I
6 months ago
L
Active Contributor I
lucinilondonActive Contributor I
posted in Campaigns and Flows
Browse Abandon flow FAILING / Abandon Cart flow - not reading user (same user testing for both)

I am currently testing both of these flows but they are not working and I’m not sure why.Browse Abandoned - the user is being picked up under Activity reports, however the flow is failing please see screenshot provided below.Abandoned Cart - the user is adding products into their cart but when i look into the Activity they are not showing up as being active at all.Any ideas why this is happening? It’s the same user testing for both who prior to these screenshots subscribed as a newsletter member (see final screenshot below)   

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L
Active Contributor I
6 months ago
L
Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
Is there a way to have a main menu item SUBSCRIBE that when clicked on triggers the newsletter popup?

I want the option to subscribe to the newsletter to be in my main menu but then how do I either make the popup open from this or is there a way to embed the newsletter sign up into a page?

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Active Contributor I
6 months ago
L
Contributor I
LvstContributor I
asked in Campaigns and Flows
how to edit your offer email that's been sent to say 'last chance'?

Hi, how do I change the email after the customer hasn't used the coupon for two days? example in the photo 

381
Taylor Tarpley
Community Manager
6 months ago
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Contributor I
HF DesignsContributor I
posted in Campaigns and Flows
Dynamic Product Catalog simply not appearing

I’m trying to set up a dynamic product catalog based on products in cart.For some of the previews, using “Previewing with recent event” function, the block in the email is simply blank. It doesn’t show up at all.I thought it might be a preview issue, but also in test emails it’s blank as well.This is only occurring for SOME of my customer previews, so I’m quite confused.My best theory is that it’s be because I set up the catalog AFTER these events happened? But that would seem like a very odd bug.Any other troubleshooting steps?  

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Contributor I
6 months ago
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Contributor I
pcarsonContributor I
asked in Campaigns and Flows
Skip sending email from within template

Hello community! I am trying to come up with a way to abort sending an email for a product if the product is out of stock. I know there is a built in way with klaviyo ‘unpublished=”cancel”’ but that is blocked behind logic that doesn’t work for our client.  I have already created a dynamic collection for out of stock products, have a conditional that pops when the product for the email (based on a viewed product event) is out of stock, but don’t actually know the code to abort an email from within the template.  Is there a way to cancel out of the email, programmatically through template? Something like {% exit %} or {% break %} or {% skip_email %} that would have the same end result as the unpublished=”cancel”? I am trying to find a list of available email template tags that I can use, but I think there may not be a comprehensive list. I have found several documents that reference a few, like unsubscribe and web_view, but the full list remains elusive.

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stephen.trumble
Community Manager
6 months ago
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Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
Can I resend my newsletter subscribers their welcome promo code?

I signed up a number of subscribers (about 25) before creating a Klaviyo flow that gives a welcome discount to newsletter subscriber. How can i now give those 25 subscribers the welcome promo code?And is there a way to send a reminder with the code, to the ones that did get one after I created the flow?Ideally what i want to do is send all subscribers a reminder and those that signed up prior to the flow get a promo code too - is this possible?

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JessFosnough
Expert Problem Solver IV
6 months ago
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Contributor I
ElectraStimContributor I
asked in Campaigns and Flows
Send Flow based on product purchased

This is probably the simplest question but I’ve been banging my head against the wall trying to work out why this Flow isn’t finding anyone!I want to send a Warranty Sign Up Reminder to customers who have purchased specific items but it doesn’t seem to bring people in even if I know for certain they’ve ordered that product. When Previewing the flow, all of the last 10 orders ‘would not enter the flow’ (2 definitely do!) and even if I put a test order through myself, I don’t qualify either.We’re using Shopify, the integration is clearly working because I can see order information when I Preview the Flow. Also, SKU isn’t a Trigger filter option (which would have been my first instinct) What am I doing wrong here? Thanks!  

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DanJacobs
Partner - Gold
6 months ago
K
Contributor I
krobContributor I
asked in Campaigns and Flows
How to download a flow

Is there a way to download the flow diagram, and/or get a table/sheet showing each step, the message/action and time delays?

1021
stephen.trumble
Community Manager
6 months ago
B
Contributor IV
blissyContributor IV
asked in Campaigns and Flows
Dashboard down

Please fix.

241
retention
Partner - Platinum
6 months ago
T
Contributor IV
topgummyContributor IV
asked in Campaigns and Flows
Discount to show only for non-purchasers in campaigns

Hi all,I want to be able to add a section to a campaign that will only show for some (a discount code for subscribers that are yet to place an order).Can someone explain this step by step simply or link me to a guide that explains it?Thank you! 

451
JessFosnough
Expert Problem Solver IV
6 months ago
L
Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
How do I use the Klaviyo integration with the SC Conjured Referrals App?

I have set up a Refer a friend form page on my shopify site using SC Conjured Referrals app and I’ve been made aware that this app is integrated with Klaviyo meaning that the refers and the members being referred should be populating as a list in Klaviyo, but I’m unsure how to link it up so it works?

482
L
Active Contributor I
6 months ago
G
Active Contributor IV
GV123
asked in Campaigns and Flows
How to combat high checkout prices?

My client is based in Europe, they ship mainly to the US  As a result their shipping costs are quite high (~$30). To combat this they have a flat shipping rate, so you can add more items for the same shipping price. They experience a large number of abandoned checkouts. Presumably because the customer discovers the price after entering their shopping details and deciding not to purchase. I'm looking for some advice for  1) Desiging a process to collect data about why the customers abandon (any tools, implementation advice etc.) 2) How you would go about combating this high abandonment rate, via the abandoned checkout flow or otherwise, in the most profitable manner? Thanks in advance!

412
G
Active Contributor IV
6 months ago
S
Contributor I
SparrowDigitalContributor I
asked in Campaigns and Flows
Dates for Flows

Hi There,We’re creating an anniversary style flow and have imported all the dates into the Klaviyo but some of the custom fields are not showing up as ‘dates’ so we can’t then build the flows off them.Even though when importing they were the correct format:  But this is an example of the first few rows of the import  

311
eCom2Win_Agency
Problem Solver IV
6 months ago
D
Contributor I
DLWContributor I
asked in Campaigns and Flows
Post Purchase Review email "Write a Review" button link not working

I have setup a flow to send a “Post Purchase Review”The email sent from Klaviyo has a button “Write a Review”The URL in this button is “{{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviews”The URL goes to our “Collections” page not a review page.What URL should the button go to?I have tried the following URLs and none have worked:{{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviews{{ organization.url|trim_slash }}/products/{{ item.product.handle }}{{event.order_items.0.product_review_link}} 

4862
D
Partner
6 months ago
D
Contributor I
Danny RContributor I
asked in Campaigns and Flows
Is it possible for in-email hyperlinks to trigger the next step in a flow?

Hi all,Is it possible to include two statements (presented as buttons or hyperlinks) in an email template, that directs the next step in the flow?My specific use case is that I want to create a flow that encourages B2B customers to re-order 30 days after their last order (for example). In an ideal world, the email sent to them would have two statements presented as buttons/links: 1) “Remind me again in 30 days” and 2) “Remind me again in 60 days” (for example). If, the customer clicks on one of the statements, then the flow would remind them again in the timeframe they selected. If the customer does not click on one of the statements, then the default flow would continue.Is this possible? Any thoughts/help would be greatly appreciated 🙂  

392
D
Contributor I
6 months ago
H
Contributor I
HannahfromMDKContributor I
asked in Campaigns and Flows
Sharing Email Campaign Via URL—Update?

Has anyone found a new workaround for creating a public campaign URL without having to login to Klaviyo? I have also attempted the “webview” code at the bottom of my emails, but it does not work—this only loads a “Placeholder” page and I don’t need to share it publicly through social media.I just want to be able to create an easily shareable public link, as some of our readers miss campaigns, etc. and it is super helpful for customer service. I also use it for cross-checking/editing in my company. Not sure why Klaviyo hasn’t implemented this? It seems like such a necessity. If anyone has found a solution, would love any insight! 

1371
retention
Partner - Platinum
6 months ago
A
Contributor I
armanofficialContributor I
asked in Campaigns and Flows
hello there, I can't solve the dynamic table problem

Hello, I am preparing an e-mail template for shopify. I learned the Klaviyo syntax and watched all the videos to be followed and prepared the first dynamic table. But no matter what I do, it does not appear in preview mode. I have data, so the store is actively receiving sales. I created it from scratch, I switched to another Klaviyo, etc. etc. I can never solve it.

381
retention
Partner - Platinum
6 months ago
U
Contributor I
uruharaContributor I
posted in Campaigns and Flows
Sending Dynamic Shopify coupons to external source via webhook

Hey folks,I’m wondering if there’s a way to do this.Flow:Contact enters the Flow via a trigger Contact receives a Dynamic coupon via email Webhook sends data (first name, last name, email, coupon)Where I’m stuck is the third step, since it doesn’t seem to recognize the dynamic coupon inside the Email step, I guess because it’s local to that step.I tried adding the coupon to the Contact’s profile so I can pull it from there, but that doesn’t work either.Anyone has a clue on how this can be done?Thanks!

36512
D
Contributor I
6 months ago
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