Optimize your messaging by learning about campaigns and flows.
We have 8 main products, and for each of the 8 products we have dedicated flows for abandoned cart. I want to make sure that if a user is currently in one of the abandoned cart flows, that they can't trigger another one. I am looking for the most elegant way to achieve this.I could just in each flow exclude the other 7 flows, but it's easy to make mistakes that way. I thought of setting a custom property, e.g. "Currently in abandoned cart flow = true" (and then set it to false at the end of the flow), or "Last abandoned cart flow date = today". However, the problem I've run into is that if I set any of these as a filter for the flow, then it will also exclude the flow that sets the property from sending further emails. My understanding is that any of the flow profile filters apply retroactively, so even if the flow is already in progress, once the user gets tagged as part of the flow, the remainder of the flow is halted. The only other solution I could think of was to not set it as a f
Hello and thank you all in advance for any help. We are wanting to set up a birthday flow for a free monthly item with purchase. We currently collect user birthdays as a profile property, but when creating the flow we want the email to send based on their birth month, not their specific day (as the free item is good for them to use throughout the entire month their birthday falls in, we don’t want someone receiving it late in the month). So, if someone is born in December we’d like them to receive the flow on Dec. 1st regardless of which day they entered as their birthday. Would this require a separate segment for each birth month, and then a separate flow for each birth month? Or is this something that can be done with a date triggered flow?Thanks so much.
Hi,I have a question related to the abandoned cart flow. Our abandoned cart flow works well, it simply reminds people to do the next step if they ever forget. But lately, my boss says he’s concerned about the cases related to not just forgetting, but there are some payment errors on the customers’ side like their cards are out of money, or the payment gate doesn’t accept their cards. I need to optimize these cases and honestly, I don’t know where to start. Can you guys give me some suggestion? I would appreciate it! We sell on Shopify and Klaviyo is our Email Service Provider right now.
I have a question regarding “do not send to” option in campaigns. When I’m sending a newsletter to group A and then put do not send to group B, if a person is in both groups, will they receive the newsletter or not? If they are in both groups, I don’t want them to receive it.
Hi, On our website, we are implementing Drops everyday. Every week, we send to our client an email with the upcoming drops and they can decide to receive an alert by email. This is how it looks like : Below is how we dot it and I’m looking for an easiest and fastest way :We add a property when the user click on an image ({% update_property_link 'drop_sezane_1' 'yes' 'https://omaj.fr/pages/confirmation-de-votre-inscription-au-drop' %} We create a segment with everybody with this new property We create a flow triggered when you enter the previous segment. And the email is sending on a specific day of the week. And we do all that every Monday for the rest of the week for example. The main problem is that it takes a lot of time, it’s really manual and it can create errors.Maybe a solution would be to create one property (called Drop for example) and add various values (with the name of the drop, or the date) Or maybe there’s another solution that I did not think about. Thanks a lot for you
I am trying to set up a review flow and when sending a test email the link just goes to the product page instead of the reviews link. the current link was automatically included when I initially set up the flow and if I copy and paste the review link for a specific product it will only go to that certain product when it needs to go to the acutal product a customer bought. please helpthanks
I am looking for a way to set up a campaign that will send a different discount code based on the user list or segment membership. so members of segment 1 get a 10% discountmembers of segment 2 get a 20% discounteveryone else get a 5% discount Thank you,Steve
How do I stop an exploratory Smart Send time feature? I wanna check the its report. But its says that it’s still sending.
Hi there, Ive created a table as per klaviyo instrucutions but I’m struggling to get my abandoned cart product block to show the product title, its giving me the image and the price but not the title, very furstrating! the metric is fine - its pulling through from shopify , all dispaying nicely. this is the code im trying: {{ event.Name }} - this bit of code isnt - ive tried other things like product title etc - still no joy! {% currency_format event.Price %} - this is working
I’m trying to configure my email flows for order confirmations. My other flows are also delayed all consistently 30-40 minutes after the order is placed. Even though my other flows have the same issue, it’s not as critical to my order confirmations.I had created a support ticket in which Klaviyo support told me I must add my draft status as well from Woocommerce, but this created even more problems and now order confirmations are being sent out to even users who never fully checked out. I’m unable to revert this as my support agent seems to be working responsive only at 12AM my time.How can I get this delay down to under 10 minutes? There’s no split triggers. Only the placed order metric and a trigger filter to exclude orders containing text of a specific coupon code.
Hi,We are having a problem with a section of an email campaign that uses two splits of 2 images, with a single image in between.On most email clients it is fine, however on Outlook it is badly broken. The images seem to be escaping their boundaries (I assume this is a flex layout rather than an old-style table) and force the rest of the content out to be too wide. I have attached two images to illustrate this.How do we craft campaigns so that we can achieve the target layout on Outlook? We can’t send it out like this.Many thanks,Gareth(Win 10, Outlook version 2407 - not the latest I know, but many of our users will be using it)Target layout, this is what we want it to look likeBut this is what happens in Outlook...
