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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,680 Topics
  • 10,337 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3680 Topics
A
Contributor I
AmeerhamzaContributor I
asked in Campaigns and Flows
Timings between emails of Browse and Cart abandoned

Does anybody know perfect timings for BA, CA, or AC flows, like when we send our first, then second, then third, and so on?

6062
Spark Bridge Digital LLC
Partner - Gold
10 months ago
D
Contributor I
DHappyContributor I
asked in Campaigns and Flows
How to send email with personalised purchased products

I am new to Klaviyo and my situation is that: My shop work in POD sector, and almost customer buy 1 time and dont return. I send email to collect their feedback but I’m finding how to make them know who am I and what my company is. Thus, I want to remind the their recently purchased product in the email but I cant find where to put this information.For example: MrA purchased item B from my store. My email will be: We are the store that provided item B to you.Question: How to set item B automatically in the email like: {{ first_name|default:'there' }}  

3491
ebusiness pros
Partner - Silver
10 months ago
M
Contributor I
markcseriContributor I
posted in Campaigns and Flows
help! SENDING THE SAME EMAIL UNTIL CUSTOMER MEETS A CONDITION

Hi Everyone,I came across with a difficult email flow setup and I’d like it to be answered by someone who has an idea for how to executing it.On our webiste, only registered customers can make purchases. Registered customers are being automatically added to a List - but they didn’t subscribe We want to send them a “thank you for your purchase” email after 2 days of the purchase. This email also contains a CTA to “subscribe to our newsletter for 15% off from your next purchase” HERE IS THE PROBLEM: how can I set this flow up, if I want only unsubscribed customers to get this email over and over again until they subscribe? Like if someone did subscribe, exits the flow and won’t get this “thank you for your purchase” email never again -- but for those who’ll keep buying and don’t subscribe repeat the flow after 30 days of waiting?Can someone help me out in this? Thank you in advance,Mark

543
ebusiness pros
Partner - Silver
10 months ago
M
Problem Solver I
MattyOProblem Solver I
asked in Campaigns and Flows
Issue with products in post-purchase flow that are in multiple collections

Hey all, I work for an consumer products company and we use Klaviyo alongside a Shopify integration. I am trying to dial in my post purchase flows, but they’re not filtering down to the level I want to make accurate cross-sell email recommendations. I know there’s a solution, but I haven’t found it yet...Quick background: I have 2 separate groups of 4 product lines, and within each product line there are multiple product families with multiple individual products. The two main groups of 4 product lines are meant to be paired with one or more products from the other group of 4. While many of the individual products have one-to-one relationship, we also have a some products from one group that can pair with multiple products from the other group. A shorter way of saying this is we have some products that are in more than one Collection.What this means is that sometimes a purchase of product X will trigger two or three different post purchase product recommendation emails promoting produc

833
ebusiness pros
Partner - Silver
10 months ago
G
Contributor IV
Gb1996Contributor IV
asked in Campaigns and Flows
Date Property flow

Hei guys I m getting really crazy about something that in Klavyio should be super easy. Hope you can help. So I have patient profiles with custom properties as: Giorno Visita: is a date format - day in which the patient should meet the doctor  Slot Visita: is a text value - the time of the day in which the patient should meet the doctor I want to send 1 day before a notification to the patient in which i want to remember him about the visit of the day after. So i created a flow, build over a Date property. Here you can see. Unfortunatelly, I can’t see scheduled email that should be sent to this patient.  P.s. at one point it was recognizing the date and it was written that was in program only one email.

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stephen.trumble
Community Manager
10 months ago
J
Problem Solver I
jdannydavisProblem Solver I
asked in Campaigns and Flows
Flow Notification Email Not Available

Not a power user here, but I’m working in Klaviyo daily. Here’s my issue:I suddenly stopped getting the notification emails from a form flow.Went in to check & my email address has a red X by it, and I have no idea why or how to make it available again to send the notification. The other team members in this flow are fine.Any ideas?

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stephen.trumble
Community Manager
10 months ago
K
Contributor I
keolalifeContributor I
posted in Campaigns and Flows
New Flow Layout - Feature Request

I have been using the old view/layout for flows because I could take a “whole page screenshot” and the layout would allow any tool I used to scroll and stitch the screenshots together in one file. The new layout will now scroll and so any tools I attempt to use, simply take a screenshot of what is visible on the screen. I spoke with support about this and their only suggestion was to buy a huge monitor and take a standard screenshot.Now the the option is gone to use the old layout, my request is, give us a good option for exporting the flow map in some way. PDF, JPG...whatever it is. Just a way to use the information on the page other than scrolling all over the place.We typically output them as PDF’s every quarter so we can review our logic, our messaging and tweak where we think we can make improvements.

783
stephen.trumble
Community Manager
10 months ago
H
Contributor I
haunguyenContributor I
asked in Campaigns and Flows
How to add unsub link of my website instead of klaviyo's unsub link

Now I want to replace the unsub link of my website with klaviyo's unsub link in the email template, is that possible?

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stephen.trumble
Community Manager
10 months ago
L
Contributor I
LoonelContributor I
asked in Campaigns and Flows
Abandoned Cart Flow

Hello, I have a problem with my abandoned cart flow.Whenever I click on the link, I am not redirected.Is this the corect link? {{ event.extra.checkout_url }}Thank you.

482
stephen.trumble
Community Manager
10 months ago
Nachin
Problem Solver I
NachinProblem Solver I
asked in Campaigns and Flows
Need Help Understanding Browse and Checkout Abandonment Email Flow Issues

Hi Klaviyo Community,I'm reaching out because our team has been encountering some challenges with our Browse Abandonment and Checkout Abandonment email flows, and we're hoping to gain some clarity on the matter.We have a steady stream of daily visitors, a consistent couple of dozens, who are actively engaging with our website. These users typically land on product pages directly from our ads and spend time browsing our offerings. However, despite their interactions, we've noticed that they are not triggering the Browse Abandonment email flow as expected.One question that has come up is whether users need either to accept cookies or let their email adress in the pop-up in order to activate the flow. Could the lack of cookie acceptance be a potential reason for the non-triggering of the Browse Abandonment flow?Similarly, we're experiencing a similar issue with our Checkout Abandonment flow. Even when we attempt to trigger the flow ourselves from an incognito window (while accepting cooki

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Nachin
Problem Solver I
10 months ago
J
Contributor I
jobrienContributor I
asked in Campaigns and Flows
Trouble using a flow to update $source field

I recently updated the name of my website’s main pop up sign up form to be more intuitive. I also changed the $source value that clicking the “subscribe” button assigns to the new customer profile to match this form name.However, I have about 5000 customers who subscribed to my mailing list through this form before I updated the $source value. I am now trying to update the $source value of these old customers to the newer $source value.First, I created a list that contains just the profiles with the old $source value.I then tried to create a flow for this list to go into that would update the existing $source value property, but I’m running into an issue. When I select $source as the property to update, it shows me the list of all the $source codes across all of my customers, but I can only select the numerical ones. Is there any where to be able to select the text codes? I am hoping to update these profiles to the code “Home Page Pop Up.”Thanks for any help!  

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stephen.trumble
Community Manager
11 months ago
E
Contributor I
EvelinContributor I
asked in Campaigns and Flows
Abandoned Car flow dont pick items

Hello ! For some reason my abandoned cart email template does not pull my products.Could you help me find out what the error is?Here I leave the code<div><p style="text-align: left;"><span style="font-size: 14px; font-weight: bold; color: #000000;"><a href="{{ event.CheckoutURL }}" style="color: #000000;">{{ item.ProductName }}</a></span></p><p><span style="color: #c45029; font-weight: bold;">₡ {{ item.ItemPrice|floatformat:2 }}</span></p></div>

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stephen.trumble
Community Manager
11 months ago
N
NoopNew Member
asked in Campaigns and Flows
Pop up form for specific product page as a signup form

Is it possible to get a pop up signup form, to just get triggered on a specific product page?Or is there anyway to easy get a back in stock signup form for a specific page?

4471
bluesnapper
Partner
11 months ago
Nermine
Partner
NerminePartner
asked in Campaigns and Flows
Welcome series customers Vs non customers clarification needed.

Hello everyone,I'm seeking clarity on the specific use cases for our WELCOME FLOW. If a profile status is marked as "never subscribed" on Klaviyo because they provided their email during checkout only, will this profile still enter this flow if they subscribe later through the sign-up form linked to my newsletter list?Thank you for your insights. 

4595
ebusiness pros
Partner - Silver
11 months ago
A
Anonymous
asked in Campaigns and Flows
No option to send my newly made campaign

I build a new campaign email, send a test, then when I am wanting to go to the next step of review and send, there is no button anywhere for me to go to the next step. I hit save on the top right, it takes me to the campaigns page, and my new campaign is not there?? I have to hit back to get to the campaign I have just created, and then can’t send it out?  I have been troubleshooting for an hour, I there literally isn’t anywhere for me to get to the send out page??  Please help I am over this! 

581
stephen.trumble
Community Manager
11 months ago
N
Contributor I
Niva RubashaContributor I
asked in Campaigns and Flows
Can I connect my signup campign to my flow campaign. If yes then please help

Can I connect my signup campign to my flow campaign. If yes then please help

301
stephen.trumble
Community Manager
11 months ago
I
Contributor I
ISOOSIContributor I
asked in Campaigns and Flows
Does the abandon cart flow send the emails to people have not subscribed?

hi there,  I have created my first ever abandon cart flow and am wondering the following - Does this email get sent to people who have not subscribed to my newsletter list?  Does this email get sent to the recipient if they added to cart and then abandoned the website (i.e did not start filling out their checkout information).  

7523
bluesnapper
Partner
11 months ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows
Displaying product variants in abandoned cart

Hi there, I’m putting together an Abandoned Cart flow for a client that uses Shopify. If a customer has ordered more than one of a product (but a different variant of that product), it displays the same image/title/link more than once, instead of displaying each variant of the product. I’m not sure which variable to use.I’m trying to do this, but unlike the user who posed this question, I’m not using a Shopify template, just the Klaviyo drag & drop editor.Thanks...

26014
Vesna EGarden
Active Contributor I
11 months ago
K
Contributor II
KenedyContributor II
asked in Campaigns and Flows
Conditional Split Not Working as it Should

Hello,  Thank you guys for always being so helpful on here. Here is my current situation:  For my current abandoned checkout flow, I have set up a conditional trigger to group customers into the flow based on the value of their cart at checkout, but I don’t think it is working as it should. See more below:  The Flow and Trigger (trigger image below)  This evening, we had a $2k order, and i noticed that the customer was getting emails that came from the “No” flow.   First Email they received: Really appreciate all your help and support in getting this fixed, Thank you, 

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K
Contributor II
11 months ago
S
Contributor I
SidHiscoxContributor I
asked in Campaigns and Flows
Flow to Suppression Segment - Can't configure boolean profile property

Hi there,I have created a sunset flow for unengaged users on our Klaviyo. If they haven’t engaged with an email, ordered a product or visited our site they go into a segment and then into this Goodbye Flow.At the end of the flow, I am following the Klaviyo recommendations of updating their profile property:We then want to create a segment we can clean every now and then with everyone with this new property attached to them. However, when I go to create the definition of this segment, I can’t find the ‘Suppress’ property we have created:Does anyone have any ideas?Thanks, Sid

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S
Contributor I
11 months ago
T
Contributor I
Top ChangeContributor I
posted in Campaigns and Flows
Not receiving preview

Hello Community!I have an unpaid account (still) and I have been trying to send previews to test flows and templates. Despite notifications saying “test email sent successfully” I have not recieved test emails to my hotmail.com, gmail.com and organisation emails. Would love to know if anyone has experienced the same problem or knows of a potential solution.

3595
ebusiness pros
Partner - Silver
11 months ago
S
Contributor I
ssanctContributor I
asked in Campaigns and Flows
A/B Test Sign up form with custom flows

Hi,I am looking to test two completely different sign up offers that would require their own welcome flows.Is there a way to assign a specific welcome flow for each sign up form a/b test?  I’m not sure how to achieve this.Thanks

1482
S
Contributor I
11 months ago
A
Contributor I
ALINEworksContributor I
asked in Campaigns and Flows
How do I segment 2 groups of people for different "welcome" pathways?

I have a general mailing list.  The idea is that ANY subscriber on my website or shop comes into this list.  Once they hit that list, they get a “Welcome” series/flow.. everything about this is normal. What I wanted is a new “list” for people that are filling a “Free Sample” form to where they get a “Free Sample” series/flow before getting moved into the general mailing list from above. I thought the solution was to create a separate list, subscribe them to that, and then use a flow to move them to the general mailing list after their “Free Sample” is completed.  However, that’s not an option.These forums said I should be using “Tags” to tag a user and “Segments” instead of “Lists”.. but you can’t create a “Segment” based on “Tags” and I can’t modify a “User” to add or remove “Tags” via the “Properties about someone” definition. I need these people to sign up, get an e-mail about their free sample.. wait a bit to send another e-mail to make sure their free sample experience went well,

1263
A
Contributor I
11 months ago
H
Contributor I
HankSinatra.Contributor I
posted in Campaigns and Flows
Is there anyways to put 2 trigger in only 1 flow? es: When someone added to cart OR started checkout?

Is there anyways to put 2 trigger in only 1 flow? es: When someone added to cart OR started checkout?

272
H
Contributor I
11 months ago
H
Contributor I
HFMContributor I
posted in Campaigns and Flows
Conditional split timing and embedding sign up forms

I’ve started a newsletter flow where the series reaches a conditional split after the first email - once they actually click on the link to download their free song. If they open the first email, click on a link, they should get another email right away with another coupon. I see that 2 people opened the email and clicked on the link but the thankyou email with the coupon hasn’t been sent yet. Can I set within the conditional split that the next email is sent immediately once conditions are met? I didn’t see a place to do that? There is no time delay between the first email and second in the split. For those who don’t meet the conditions, they are put on a time delay and enter back into the flow where both flows come back together. This process is repeated many more times. At this time, I’m leery of transferring the rest of my list over from another company until I know that the emails from the conditional split are being sent immediately upon someone clicking on the link that I added

651
H
Contributor I
11 months ago
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