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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 9,917 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3540 Topics
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Contributor I
Tim.C.KContributor I
asked in Campaigns and Flows
Email content will not render: Could not parse the remainder: ' Name' from 'First Name'.

Receiving this error: Email content will not render: Could not parse the remainder: ' Name' from 'First Name'. Can anyone help me resolve this error? Thanks.

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M
Problem Solver II
2 years ago
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Contributor I
KarenContributor I
asked in Campaigns and Flows
How to prevent Klaviyo welcome series from triggering when instore purchase is made?

Hello, I have a situation where I want to prevent the welcome series from sending an incentive email if a customer is added to the list at checkout via in-store. What is the best practice to set up the welcome series so that they don’t get the first email as they will get the discount while in-store.  Yet we will have customers who shop through our Shopify site who’ll need to go through the standard welcome series. Thanks!

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Mailbox Manny
Partner - Silver
2 years ago
N
Contributor IV
noobmarketContributor IV
asked in Campaigns and Flows
manually trigger checkout started, placed order, ordered product event

Hi, there was a problem with Klaviyo tracking on my Shopify site so that checkout started, placed order, ordered product events were not fired for a month.I’ve got it fixed now.How can I manually trigger these events and sent them to Klaviyo so that my abandoned cart recovery flow can process these OLD abandoned carts that occurred in the past month ? 

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Contributor IV
2 years ago
K
Contributor I
KitchenCenterContributor I
asked in Campaigns and Flows
How can I Edit/Translate the default unsubscribe footer in plain text emails that are sent by flows?

Hello!I created a site abandonment flow so that emails are sent to our clients, we are targeting a Spanish speaking audience. Could you help us on what steps we need to follow to translate the default footer sent by Klaviyo. We hope you can help us on how to translate the given footer.Thank you!

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K
Contributor I
2 years ago
Oden
Contributor II
OdenContributor II
asked in Campaigns and Flows
How can I see how many emails are waiting to be sent after a flow time delay?

For a flow with delay, where should I see the emails that waiting to be sent?

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Oden
Contributor II
2 years ago
N
Contributor IV
Nick_rackattackContributor IV
asked in Campaigns and Flows
Problem with how Klaviyo responds to multiple similar data queries in a flow.

We have a bit of an odd situation with a flow.When customers come into store and enquire about a product/s, we create a follow up flow to send them a message at day 1 and 3 since the Estimate was created. Day 3 contains a discount to encourage the customer to complete their purchase. This discount is only applicable when the total order value is > $600. If its under 600 they exit the flowIn the flow we exclude anyone that has an Estimate under 600 by using the following condition:We have run into a problem when a customer creates 2 estimates on the same day (either a different stores or maybe they forgot something and a second Estimate was created to cover it). One Estimate is over 600 while the other is under 600. A customer received the discount for the estimate that was below 600.It looks like Klaviyo is saying ‘does this customer have any estimate over 600?’, yes, then progress through the flow. Its not using particular values of each estimate, just if ANY estimate against their

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Taylor Tarpley
Community Manager
2 years ago
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Contributor III
AnnaEContributor III
asked in Campaigns and Flows
Sending flows to non-subscribers

Hello all. This may have been asked before - if so, my apologies but I can’t find anything on the forum so far that helps. My question is - can I send flows to people who have active profiles but are not subscribed to our newsletter?

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In the Inbox
Partner - Platinum
2 years ago
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Contributor I
PsiquisContributor I
asked in Campaigns and Flows
Abandoned Checkout discount

Is there any possible way to know if my abandoned checkout discount is working correctly? I tried to look at it at a email that was sent to a client but it still appers like Preview Button code is: {{ event.extra.checkout_url}}/&discount={% coupon_code 'Abandoned10' %}  

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In the Inbox
Partner - Platinum
2 years ago
S
Contributor I
SadiqContributor I
asked in Campaigns and Flows
Why are my abandon checkout and abandon cart emails going to SPAM?

Hey,I’ve been working with a new client for the past 1 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. We began sending weekly campaigns to engaged customers for the past month and are getting 30-40%+ open rates.But we’re not hitting the same for our abandon checkout and abandon cart flow.I’ve noticed the abandon cart and abandon checkout email for my client are going to spam.  and don’t know why.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.

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In the Inbox
Partner - Platinum
2 years ago
I
Contributor I
ImshulcasContributor I
asked in Campaigns and Flows
Abandoned checkout not sending

Hi there people! I just started working on a new account and I can’t seem to find out where the problem lies.  It shows all skipped because of failed flow filters. But there are way more abandoned checkouts than 69.I started a new one but so far in couple of days it skipped 10, but looking at the shopify data it should have skipped 30 and sent 30 as we had 62 people who reached checkout and 30 who converted. How do I troubleshoot this? Thanks a lot <3

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Spark Bridge Digital LLC
Partner - Gold
2 years ago
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Contributor III
JoHContributor III
asked in Campaigns and Flows
Why am I still receiving automatic replies from people when I'm using a "noreply" email address?

Is anyone else still getting automatic replies from people even though you have set up a “noreply” email address. It’s mostly automatic messages telling us that they are out of the office, but I didn’t think we should be seeing these messages at all, since we set up a “noreply” email address. I have talked to the support centre already regarding this issue, but they told us that it doesn’t matter if we set up a “noreply” email address or not, it’s the settings on someone’s email. This does not make sense to me. Wouldn’t everything just automatically reply the email address that you set up? If not, why even do it? Why even have this feature. If you are experiencing this or have, can you please let us know what you’ve done to correct it. Is there a solution? Thank you so much. Jo

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C
Contributor I
2 years ago
C
Contributor I
calebc01Contributor I
asked in Campaigns and Flows
Properties fail to import in text emails

I’m attempting to create an email campaign with text content (actually HTML, but only text and links).Our customer names are saved as custom properties.  First name is stored under “first” (see below):I’ve been unable to get Klaviyo to import that property.  I’ve tried the following:Hi {{ person.first }}The above generates an email that says “Hi ,” no name inserted. I’ve also tried this, per the documentation:Hi {{ person|lookup:'first' }},This ends up generating an email that says “Hi None,” Nothing I try has enabled me to extract the property and use it in an email.  I’ve tried across multiple customers, and double-checked that the property exists.  But it consistently fails to import in the email preview.

1
C
Contributor I
2 years ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
asked in Campaigns and Flows
Custom Integration for Browse Abandonment

Hello. I have a custom website, and therefor, a custom integration with klaviyo. I have Product Detail pages that fire a viewed product event to Klaviyo.I also have a viewed category event that fires to Klaviyo as well. viewed category is the parent to viewed product. These events fire individually as a User jumps from category and product pages to category and product pages. How do I code these emails up so the browse abandonment flows, which target viewed category and viewed product in separate flows, so that all viewed category events from a session get grouped into one email template. 

4
A
Problem Solver I
2 years ago
I
Contributor I
idoo199777Contributor I
asked in Campaigns and Flows
Emails going to Spam

why my flows and campains send to spam of my customers? what i can do?

2
terri_kleanify
Contributor IV
2 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
welcome flow setup

Hello,I want to know. How to set welcome flow what will be set trigger in this flow.Thank you

1
Omar
Partner - Platinum
2 years ago
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Contributor I
JocelynkPContributor I
asked in Campaigns and Flows
Flows for first 100 customers

I would like to create a flow that is triggered by Facebook Ads, but only for the first 100 customers who click on the ad and sign up to our newsletter. I would like to create a second flow that is triggered by the same Facebook ads, but only for the 101st customer onwards. Is there a way to do this? Much appreciated! :)

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Omar
Partner - Platinum
2 years ago
Z
Contributor I
zedirkContributor I
asked in Campaigns and Flows
List, Segment or Flow?

Hi, I can't figure out what is best practice in this case: We have aShopify website that needs all standard emails like abandoned cart etc A newsletter signup on that Shopify site, triggering a welcome-series. An external landing-page hosted on Unbounce that triggers a waitlist-email. A lead-form on Facebook that also should trigger the waitlist-email.If I sign everyone up to the main newsletter list, then I need to exclude the landing-page and Facebook subscribers from the welcome-series (as well as any other potential future sources).Should I then trigger the welcome-series not by joining the newsletter list, but by filling in a form?Or should I create a new list for the waitlist that holds Facebook and landing-page subscribers and sends the waitlist-email when someone joins that list?Or should I create a segment "waitlist" and exclude that segment from the welcome series?Thanks for any adviceDirk 

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Z
Contributor I
2 years ago
A
Contributor I
andre199017Contributor I
asked in Campaigns and Flows
Does Checkout Email Sign Up Trigger a "Thank You for Signing Up"?

Hi all, We are new to Klaviyo and are in the process of setting up automated email flows. We have set up an automated email so that if someone either subscribes to our newsletter either via the footer or via a pop-up that appears, they receive an x% discount code to email. We are just wondering - as part of checkout, we have selected for Klaviyo to collect customer emails. Does this in effect also register them for the newsletter? The scenario we are concerned about is that someone does not sign up for our newsletter either via the footer or pop-up, but registers as part of the checkout process, then a few mins after check out, receives a x% discount code - which wouldn’t be an ideal customer experience. Is our understanding correct? Is there a way to not trigger the “Thank you for signing up” email if it is done via the checkout page? Many thanks

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alex.hong
2 years ago
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Contributor I
JackHContributor I
asked in Campaigns and Flows
(Custom HTML) Email Preview looks correct - but horribly broken when sent

I built a test email with HTML and CSS - it looks correct in the preview, but when I do a send preview it seems to be horribly broken, like its ignored all of the css? (Although it hasn’t because it still listens to hover) any ideas?  

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Dov
2 years ago
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Contributor I
LisaMasqContributor I
asked in Campaigns and Flows
Sign Up Forms based on quantity of product.

Hi, I am wondering if there is an option to have a sign up form trigger when the quantity of a product in Shopify is 0. I’m launching a subscription box, and only have so many to sell each month. I’d love to have a sign up form automatically start when the quantity of the box goes to zero so I can capture people back onto a waitlist. Is that possible? 

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stephen.trumble
Community Manager
2 years ago
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Problem Solver I
stephanProblem Solver I
asked in Campaigns and Flows
Conditional Split in Flow: How does the "contains" filter works for Discount Coupon?

Hi,we’re sending out personalized Discount Codes to our new subscribers from our Shopify onlinshop.The Codes are always “WELCOMExxxxxx”, where “xxxxxx” is of course some generated code.Within the Welcome Flow we are also sending out reminders for the Codes. Along the flow, we want to exclude all subscribers from the flow that have used their Codes already.I have set up the conditional split as shown below but am not sure if it works correctly…Does the “contains” need to match exactly the code? (this would not be possible as all codes are different) Or is it ok like shown before as all codes at least begin with “WELCOME…”? If not, what would be the best solution? Is there a way to test if such conditional split works?Thanks!Stephan

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francine
Contributor II
2 years ago
H
Contributor II
Happy CamperContributor II
asked in Campaigns and Flows
Using update_property_link to add to a list rather than replacing value?

Hi, I’m trying to allow subscribers to click on a link to update a custom property. The property is an array e.g. ["GS", "KS", "Promos", "Fun Things"] When I use update_property_link with the link, the value replaces the entire array instead of adding to it. Is there a way to add to the array? Thanks!

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alex.hong
2 years ago
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Contributor I
Tanya-MContributor I
asked in Campaigns and Flows
How to Change the Email # in a flow

It’s probably one of those simple things but I just can’t find it.  I rearranged the order of my emails in the flow, now i want them to be numbered sequentially again.Email 1Email 2Email 3 and so on.I can’t find where I can edit that info.  I can edit the email name, but where do I edit that Email 1, Email 2, etc.

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alex.hong
2 years ago
H
Contributor I
huoiseContributor I
asked in Campaigns and Flows
Abandon Cart Flow Split by Variant/SKU

Hey, We’re a new store 1 product store running on Shopify. I’ve created the product with 3 different variants:1 Bottle 2 Bottle 3 BottleEach variant has their own SKU. What I want to achieve is, each variant abandon checkouts has their own flow but I don’t see a way in Klaviyo to do that.

1
Taylor Tarpley
Community Manager
2 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Campaigns and Flows
"Placed Order" > Items - Determining quantity of each per order??

Hi folks, would appreciate some insight…What I’m trying to do:Build a flow that is in response to a product type being ordered. There are 4 types (unique SKUs) within this category, and I have a separate flow that tags profiles with the types they ordered (“Ordered ____” “Yes”).I’m trying to use show/hide conditions, and different variants of the email copy for people who have ordered ONLY 1 of these items compared to people who have ordered more than 1.I’ve used a trigger split with “Item count” equals 1, however I’ve seen a profile who ordered 4 of these items go down the “equals 1” path as well. I’ve seen some other posts where item count has been of some confusion, so I’d appreciate some insight into how this works with BigCommerce, and if it does in fact do what it sounds like it should do, or not...For reference:  

6
Dov
2 years ago
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