Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 6,269 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2274 Topics

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Contributor IV
rutholdfieldContributor IV
asked in Campaigns and Flows

Problems with text size on mobile

Hi, I’ve just created my first ever workflow as I recently signed up to Klaviyo. I followed the template. On first email, the text is a good size for mobile. On the second and third emails in the flow, the text is really small on mobile. I’ve changed it manually but it actually says the same as the first email 14px. Does anyone have any idea why it would be doing this?I don’t really want to manually change the mobile size each time and it’s odd that it’s fine in one email but not in another.Thank youRuth 

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Dov
2 years ago
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Contributor I
ChrisPBContributor I
asked in Campaigns and Flows

Back in Stock Flow Not Working

Hello I’m wondering why my Back in Stock flow is not adding email to subscriber listBack in Stock snippet is successfully installed on ShopifyProblem isWhen I subscribe to the list and check Back in Stock delay activity there are no profiles added Even when I test the product and add a stock there is no updates on Back in Stock reportCan anyone have any idea how to make this work? I feel like the klaviyo snippet is not communicating to klaviyo account and not adding any emails subscriber at all.Thanks

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Dov
2 years ago
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Contributor IV
rutholdfieldContributor IV
asked in Campaigns and Flows

Welcome email & purchase flow advice

Hi there, I’ve created my welcome series, which consists of a 10% discount code when people sign up to the newsletter and then I send the social media info and finally a list of our bestsellers.But, how do I stop people getting the flow if they have been signed up as a result of purchasing?Second question - if someone purchases after the 1st or 2nd email, will they automatically go into my post purchase flow (which i need to set up) and won’t finish this flow or will they get both?Many thanks for your help. 

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R
Contributor IV
2 years ago
amvlad
Contributor II
amvladContributor II
asked in Campaigns and Flows

Same Product Viewed Multiple Times

Hi there, I’m trying to setup a Browse Abandonment flow and i’m trying to find a way to target only the customers that viewed the same product multiple time (at least 3)I’ve been playing with the filters in the past hour. No luck.Thanks,Alin

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Dov
2 years ago
SafelySecured
SafelySecuredNew Member
asked in Campaigns and Flows

Setting up Conditions in a flow when someone buys a product thats on Pre-SALE

Hi Guys - hoping someone can assist.Im new to Klaviyo and starting to get my head round the conditions but im struggling with a few.BackgroundI sell Dog leads and Harnesses on my website safely-secured.comI have sold out of some sizes and these are now on PRE-SALE.SolutionCan someone please help me with my flow so that when someone buys a product thats on Pre-Sale, they don’t get the usual ‘thankyou for buying’ email, but instead another one saying ‘thanks for buying on pre-sale’Below is the current flow.  Any advice would be greatly received.Matt

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SafelySecured
2 years ago
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Contributor I
jorgehostaletContributor I
asked in Campaigns and Flows

What does "ordered product where tags contains on-demand" mean in a conditional split?

Hi,I have created a Flow " Customer Thank You - New vs Returning. I inserted a conditional split that says" Has ordered product where tags contains "on-demand" once over all time.It means that he purchased a product that is currently holding this tag or that he has purchased a product that had/has this tag "on-demand"?

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marissanunez
2 years ago
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JoisNew Member
asked in Campaigns and Flows

How To Share Flows with A Friend

I am trying to share few of flows with a friend. I don’t want to go through the whole process of adding him as a user to my account. Is there any way to do this? I just want to know if there's a way for someone to flow content without adding them as a user to the account.

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marissanunez
2 years ago
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Taj30New Member
asked in Campaigns and Flows

How to remove default sign up form

I created the Klaviyo form, published, embedded it within my coming soon page but I cannot get rid of Shopify default sign up form. I know there’s a way you can redirect Shopify’s forms to Klaviyo but I’ve spent hours trying to get this far on my own and I would just like to keep it simple and remove the default form. Klaviyo’s form is the upper right, Shopify’s default is in the middle. I would like the Klaviyo form centered with everything else. Thanks.   

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julie.accardo
Klaviyo Employee
2 years ago
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Contributor IV
orilehaviContributor IV
asked in Campaigns and Flows

WINBACK FLOW

I was wondering: when a costumer goes through a flow, does he need to qualify for flow filters before every email he gets from the flow or just to enter the flow? So for example for a winback flow, do I need to add a ‘did not buy since starting this flow’ filter before every email? thanks 

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Contributor IV
2 years ago
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Contributor I
Crea.campaContributor I
asked in Campaigns and Flows

Email sending problem

Hello,I just set up my first flow (see screenshoot). The flow is very simple: just send a welcome email when you subscribe to the newletter.However, after adding several customers, nobody sees this email again? How can I do it ?  

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Dov
2 years ago
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Contributor IV
TrishContributor IV
asked in Campaigns and Flows

Multiple Sign up options - One flow?

I have multiple ways of collecting emails.Sign ups in my blog on certain subject matterSign up via Wheelio for discountSign up in footer (general signup)Sign ups in future for other So that I DON”T have to constantly create new material / emails for each. Can I somehow combine UNIQUE first/second emails based on entry point but then Share more general emails among all flows after the initial emails are sent? If so, what is the best way to do this without recreating emails on each flow?

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caroline
2 years ago
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Contributor I
NathalieLRContributor I
asked in Campaigns and Flows

Welcome Flow Trigger Not Working

I’ve set up up my welcome message, changed the double opt-it to single opt-in, and tried to run a test with an email account. I clicked the confirmation email when it arrived and received the message that I was subscribed, and can see my email address in the list for the newsletter subscribers on my Klaviyo page but after 28 minutes still have not received the welcome email. I have customers who signed up for the email as far back as December and it turns out they haven’t received their welcome emails with the discount code either! Help! How do I get this to work and send the welcome email to those customers who’ve not received it yet instead of resending it to all newsletter subscribers?TIA 

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Contributor I
2 years ago
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Contributor I
homebuildersContributor I
asked in Campaigns and Flows

Post purchase email with line items on what they ordered

I received an order update email from a company I ordered from, which looked almost like an order (or packing slip) in which they updated me on the shipping at every stage in the game. I liked that. They are using Shopify, so I guess it’s native to the program. I’m using WooCommerce, and there’s nothing similar.I do have a connection to Aftership which keeps updating the orders, and I pass that on as a message to the customer. But it’s a very bland message, and I’d like to keep reminding them what they ordered.In another post, I noticed how someone is using the Placed Order event and then filtering by a flow where AfterShip is out for delivery (or a similar) so I can know when to send the email.But how would I get the products ordered onto the email?Can anyone please help me how to create a flow for this? Thanks!Mendy

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Dov
2 years ago
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Contributor I
jorgehostaletContributor I
asked in Campaigns and Flows

FLOW CONDITIONAL SPLIT

Hi,I have created a Flow " Customer Thank You - New vs Returning. I inserted a conditional split that says" Has ordered product where tags contains "on-demand" once over all time.It means that he purchased a product that is currently holding this tag or that he has purchased a product that had/has this tag "on-demand"?

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Dov
2 years ago
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Contributor I
Send New Email After X daysContributor I
asked in Campaigns and Flows

Send a Email after period of time

I am trying to create a flow[automation], where I create a Trigger where after 2 days an NEW Email is sent members of a specific list.I know in the PAST Klaviyo only had the ability send emails based some event related to a website [i.e. landing page, product page etc].About 6 months ago I was told Klaviyo might add the ability to send a New email for time based trigger.Has this feature been added yet?  Or is Klaviyo only designed to work with products like Shopify, Big Commerce or Wix?

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Dov
2 years ago
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Contributor I
BalandiTeamContributor I
asked in Campaigns and Flows

Shopify Order Status Page

We use Shopify and it seems that we don’t have an order status page in general or are we wrong and there is one? There is an order status tag on Klaviyo but that leads to USPS Tracking number site. Which is not what I want. Is there a link to the online’s store branded order status which includes the order details and tracking number. I think it’s better for navigational purposes and leads to more brand experience. If anyone can help I would be grateful!

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Dov
2 years ago
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Contributor I
theunopageContributor I
asked in Campaigns and Flows

Canva HTML export problem

Hello, I’m trying to export HTML template from Canva into Klaviyo (Email Template) I’m able to copy the code from Canva and paste it into Klaviyo along with the unsubscribe tag. I end up with a total of 17 lines and am able to see the preview with no problem. The problem comes in after I save, exit out, and try to preview again. I view the code in Klaviyo and it has 14 lines instead of 17.Can anyone help in this matter? I can  (17)<html>  <body>    <p><div style="position: relative; width: 100%; height: 0; padding-top: 141.4286%; padding-bottom: 48px; box-shadow: 0 2px 8px 0 rgba(63,69,81,0.16); margin-top: 1.6em; margin-bottom: 0.9em; overflow: hidden; border-radius: 8px; will-change: transform;">  <iframe style="position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0;margin: 0;"    src="https://www.canva.com/design/DAETyVyeYM0/view?embed">  </iframe></div><a href="https:&

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Dov
2 years ago
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CLAIRESANKEY1New Member
asked in Campaigns and Flows

$source not triggering flow even though set up as a trigger filter?

Hello, I have two sign up forms on my website which I want to trigger a particular welcome flow - one is a pop up and labels property as $source '10%coupon', one is a form at the bottom of the homepage and although I didn't set it to do this, I notice it is adding $source 'Subscribe Page' to profiles. So I have set the flow trigger to everyone on my list with the property either $source 10%coupon or $source Subscribe Page.This is working for the $source 10%coupon but not the $source Subscribe Page. When I look at 'Trigger Setup Preview' it says the profiles with $source Subscribe Page do not qualify, even though this is set up as a trigger filter. I have made sure it is inputted exactly as it is on profiles (e.g same capitalisation)Please can you help me with this? I've been going round in circles all evening! My website is www.bemindful-behappy.comMany thanks, Claire  

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Dov
2 years ago
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Contributor I
geneellisContributor I
asked in Campaigns and Flows

Manual Mode and Email Variations

I have a really large email list, and I would like to test a very small segment on several email variations before sending to everyone. My idea is to put Klaviyo into manual mode, load up the flow, then send about 10% of the emails in Needs Review and measure the results.  My question is when does Klaviyo evaluate the weights for the email variations? Is it when the group of emails are first loaded into Needs Review? Or does it evaluate the weights at the time of the emails are actually sent? I'm wondering that if I change the variation weights, will Klavio take that into account immediately. Thank you!

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G
Contributor I
2 years ago
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Active Contributor I
Bribri16222Active Contributor I
asked in Campaigns and Flows

My Sign Up from Pop up email does not send.

Hi, ive made a sign up from pop up email. And im sure i have put the right triggers and made sure to change it to the pop up from the news letter. And whenever someone subscribes they dont receive the discount code email nor the confirmation. Its been like this for a month. If someone can please help me. 

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cassy.lee
2 years ago
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Contributor II
ThunderKatieContributor II
asked in Campaigns and Flows

Birthday Collection - Best Practices?

I have a birthday flow set up, and sent out a manage preferences campaign to collect birthdays through a preferences page. Only problem is, Klaviyo doesn’t have a way to restrict what a subscriber can type into a box via a preferences page.There is no “date” box option, only text. I did give instructions above the box for how to format the date, but as we all know, some people don’t follow the instructions. Here’s a screenshot of the field:I did a test run for the manage preferences campaign and about 80% of people filled out the pet birthday correctly, with the right formatI know that you can do a sign-up form, or a custom preference page that’s hosted on your site where you could restrict what gets typed in the box, but that’s not ideal for us since we don't have a coder on staff. My question is: does anyone have a better way of collecting birthdates that doesn’t involve a custom html page?

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E
Klaviyo Employee
2 years ago
N
Contributor IV
NikkiContributor IV
asked in Campaigns and Flows

Retroactively Add People to Flow

I had edited the last email in my welcome series flow and accidentally deleted it! (Oops). I just replaced it and I’m wondering if I can reload all of the people it was waiting to go out to? (Only about ~15-25 people).

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Dov
2 years ago
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Ellouise Houbert5SheiNew Member
asked in Campaigns and Flows

Mass delete waiting recipients in a flow

Hello,I messed up and didn’t put a filter on my flow before adding 112,000 subscribers into my list.They’re now all sitting in the waiting for the second email of my flow. Is there a way to clear this?

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Dov
2 years ago
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juliusacangNew Member
asked in Campaigns and Flows

Consent is not showing to flow filters

Hey Guys,It’s my first time to post question here. So I’m about to add CONSENT flow filter for my Browse Abandonment and Cart Abandonment to make it GDPR compliant however CONSENT is not showing up. By the way my Klaviyo is integrated with Woocommerce. Looking forward to get some answers here. Thank you.

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Dov
2 years ago
T
Contributor II
ThunderKatieContributor II
asked in Campaigns and Flows

Preferences Page vs Sign Up Form

Just wondering what the difference in a preferences page and a sign up form is? There doesn’t seem to be a lot of info in the help center about the preferences page. I’m trying to build a birthday MONTH workflow for subscribers’ pets, and my custom field isn’t showing up in the Birthday flow. I have a preferences page and plan to send out an email encouraging subscribers to fill out their preferences. One of these fields is the Pet’s Birthday Month field. Preferences page doesn’t seem to have an option for a “date field”, whereas the sign up forms do, so I’m wondering if I need to create a sign-up form instead and send people there instead of to the manage preferences link. I should add that we already have a sign up pop-up to get new subscribers, managed by a third party.

3
E
Klaviyo Employee
2 years ago

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