Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,687 Topics
  • 7,460 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2687 Topics

vylla001
Contributor IV
vylla001Contributor IV
asked in Campaigns and Flows

Gradually sending emails over several hours for A/B test

Recently did an A/B test for an email and didn’t have the option of gradually sending emails. Setup the test two different ways:Even split (50/50) Split 49.5/49.5 and remainder going to winnerWas only able to choose a specific send time. Is there anyway to throttle the deployment?

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alex.hong
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Campaigns and Flows

How can I automatically removing the inactives at the end of the welcome flow?

Hi there,How can I do this? Can anyone please help me?Thank you so much. 

3
Taylor Tarpley
Community Manager
2 years ago
J
Contributor I
jemigrContributor I
asked in Campaigns and Flows

Customer purchase is not showing in welcome flow

We have several flows which have been working without a hitch for nearly 10 months now. Yesterday, a customer signed up to the Welcome Flow, received their discount code and proceeded to make a purchase.But today it appears the same customer received an email from our abandoned cart flow. Upon looking at her profile in the Klaviyo backend, we can see their purchase is not showing yet in the profile. The email address used for the order is the same as that under the profile that shows the customer receiving both the welcome flow email (with discount code) and now the abandoned cart emails.I’d like to know if this is something that can occur from time to time, and how and why? and, How to stop the rest of the flow emails from being sent so as not to continually annoy the customer (they’re obviously annoyed as they have alerted us to the email flow reminding them to purchase in the first place!) 

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J
Contributor I
2 years ago
3
Contributor I
3000month2021Contributor I
asked in Campaigns and Flows

how to set up a welcome series flow with all subscribers from different signup forms?

Questions -1))) How to send all the subscribers below the same welcome flow?  All sign up forms (existing and new ones that we will create)  Existing subscribers who joined the list through other email marketing service before we joined Klaviyo. 2))) How to prevent the same subscribers receiving too many emails in a week? i.e. once the subscriber make the purchase, he will be receive buyer flows.  Can we delay the welcome flow to next week? Details - A freelancer set up a welcome flow for new subscribers who sign up 10% discount form.  When we said we need old subscribers (from Active Campagin) and the subscribers of all other Klaviyo forms receive the same flow. She creates a separate flow for them.  The challenge is - we plan to have 15+ welcome emails.  We don’t want to create the email twice for these 2 separate flows.   Please take a look of the screenshots   

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alex.hong
2 years ago
J
Contributor I
Jess PelContributor I
asked in Campaigns and Flows

Placed Order Flow doesn't trigger

Hello guys,I just need your help on this one. I have already test purchase and it is even shown in the trigger previewBut it does not show on the flow analytics. I did not receive the email either.Can someone please help on how to fix this.

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David To
Community Manager
2 years ago
T
Contributor I
TheVAX00Contributor I
asked in Campaigns and Flows

Welcome series email not triggered when someone subscribes

HelloI have setup my welcome series email but it doesn't get triggered when someone subscribes, I also tested it with my email. What I have done so far is:1) integration is ok (all other emails and flows work ok, stats are all good), javascript also good.2) I have selected the newsletter as list to use3) double opt in is disabled4) All the checkbox to allow marketing materials are enabled by default in the footer newsletter form.5) I’m not using any pop up to collect subscribersWhen someone subscribes, shopify registers that correctly (customers), a new profile gets created in klavyio and looks like this:When I check the actual Newsletter list in Klavyio, it’s empty.When I manually add the person to the list (Quick Add function), it enters the flow and the email is sent.Why is this? Everything is set correctly right?Also I noticed that people messaging me through the contact us form on our website don’t get their profile created. On my preview store this worked ok and i could reply to

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David To
Community Manager
2 years ago
C
Contributor III
Cr.oomppContributor III
asked in Campaigns and Flows

My Abandoned Cart Flow is not performing as expected. Any tips?

Hey there Klaviyo Community, My abandoned cart flow has only been netting me about 10% of my total revenue. Any thoughts on how to improve/upgrade it? OR- Opened RateCR- Clicked RatePO- Placed OrderCurrent AC Flow:#1 Cart Reserved : 42% OR, 6% CR, 4.0% PO[wait 1 day]#2 Still Thinking? Let Us Help : 42% OR, 8% CR, 4.1% PO[wait 2 days]#3 Price Discount Just For You : 40% OR, 10% CR, 1.4% PO[wait 2 days]#4 Last Call! Your Cart Is Expiring : 33% OR, 0% CR, 0% PO[wait 2 days]#5 Last Day! Last Chance! $50 Off : 32% OR, 20% CR, 0% PO Am I offering too many discounts? Or is it just that my customers are not that interested? Thanks! Croompp.

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C
Contributor III
2 years ago
J
Contributor I
j.singlerContributor I
asked in Campaigns and Flows

Back-ordered Email from Shopify

I am looking to create a flow that triggers an email that will be sent to customers when an item they ordered is back-ordered / drops to 0 inventory to all open orders with that product as well as any new orders until the product is back in stock. The client use drop ship so when things go out of stock they manually update it in shopify and same when they get an update that its back in stock.What is the best way to set up that flow in klaviyo? 

1
alex.hong
2 years ago
F
Contributor I
Farhad HosanContributor I
asked in Campaigns and Flows

Email verification

How many email i can verify under one domain?

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David To
Community Manager
2 years ago
L
Contributor I
LauraPerkinsContributor I
asked in Campaigns and Flows

Adding 'Back to Product' button to Browse Abandonment

We have created a Browse Abandonment flow and included the dynamic blocks for product image, name and price for the product they have browsed on site. We would like to direct them back to the product they have browsed from this email but I can’t see what code I need to include to send them back to that product? Please can someone point me in the right direction so I can add this to the email and get the flow live. If this isn’t something that is best practice, I would be grateful for a recommendation of what we should do? Thanks, Laura  

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Dov
2 years ago
I
Problem Solver I
idrisadeProblem Solver I
asked in Campaigns and Flows

AfterShip Flows Not Coming Up After A Successful Integration

Hello everyone,  I am currently facing an issue. I just recently integrated AfterShip with Klaviyo. The metrics are all active but I am not seeing AfterShip nor its flow templates (Order In Transit, Order Out for Deliver and Received Delivery).  in the Flow setup section.I can manually create the flows and setup the triggers but I don’t know where to get the codes.Please help

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I
Problem Solver I
2 years ago
C
Contributor I
carespostContributor I
asked in Campaigns and Flows

Retro send Flow email to new subscriber?

I’m new to Klaviyo and have launched my first flow for new subscribers. I set it up as an email party that began today and will send emails everyday this week. Everything seems to be going okay except some new subscribers joined this morning and I’m unsure how to send the email from today rather than the first automated email to confirm they were on the list. I hope this doesn’t sound too confusing!What I’m asking is, how do I send an email in the flow manually?

3
stephen.trumble
Community Manager
2 years ago
S
Contributor I
stevegContributor I
asked in Campaigns and Flows

Changed Email Associated with Account--lost email flows

I changed the email associated with my Klaviyo account and now I do not see all the email flows I created.  Is there a way to get these email flows to appear in the “new” email account?

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stephen.trumble
Community Manager
2 years ago
M
Contributor I
MsElevatedContributor I
asked in Campaigns and Flows

Dragging blocks via mobile

How do you drag blocks into the campaign via your phone? I can’t create campaigns on my computer because every screen is white and support was not able to help. Mobile is my only option. 

1
Dov
2 years ago
F
Contributor I
frwrdskincareContributor I
asked in Campaigns and Flows

Very confused by win-back flow analytics not making sense.

Hey everyone, I’m trying to setup a win back flow for customers that haven’t ordered within 75 days (but have at least placed 1 order).I setup the flow and set a filter, it seems to have filtered out people that didn’t place one in 75 days (which is opposite) of what I wanted. No mater what I do, and back-populate, the status does not change.What am I missing? Is there a way to start everyone from 0 in the flow? https://www.dropbox.com/s/lnu0wcns1jza1g4/winbackflow.png?dl=0

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stephen.trumble
Community Manager
2 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows

show and hide blocks

How to create show/hide block during campaign and flow.

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stephen.trumble
Community Manager
2 years ago
F
Contributor I
Farhad HosanContributor I
asked in Campaigns and Flows

Can I Send a Campaign without Integrating with an Ecommerce store?

Can i run a campaign without integrate my e-commerce account? And what i need to run a campaign? 

1
Taylor Tarpley
Community Manager
2 years ago
T
Contributor I
thewoollythistleContributor I
asked in Campaigns and Flows

Why are profiles stuck in 'waiting' at a conditional split?

Hi there, I am trying to make a flow for customers who’ve bought a specific product with a conditional split to see if they’ve bought another related product.  If Yes, they flow through to a 12 hour wait then receive an email.  If No, they flow to another email.  It seems though that almost everyone is stuck in the Waiting phase of the conditional split and I’m not sure why.Also, only 5 people have moved down to the Yes flow email, and they are all in “review” and no emails have gone out. Can you help me figure out what I’m doing wrong?  Thanks 

2
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
averyeveContributor I
asked in Campaigns and Flows

Scheduling Flows for Black Friday based on Trigger CONFIRM TIME

    I know there is currently no way to schedule flows, but will this triggered action of a subscriber joining the list between 11/18 and 11/28 result in them receiving a black friday welcome code? Thank you. 

1
stephen.trumble
Community Manager
2 years ago
G
Contributor I
GolautContributor I
asked in Campaigns and Flows

Abandoned checkout leads to old domain

Hi, I need a little help with klaviyo mails. Do someone maybe know why this link of abandoned cart leads customer to my old domain? Everything is working normally except this. Klaviyo is connected to my current Shopify account.  

1
N
Partner
2 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows

Change scheduled date and time for a campaign

How to change scheduled date /time in klaviyo.

2
sachin16
Active Contributor IV
2 years ago
D
Contributor I
daniel_opwContributor I
asked in Campaigns and Flows

Is it possible to reference a property from a product in an email template?

Hello everyone. If I add a product block in my email template, can I use that product’s properties in a text block below in some kind of tag or variable like  {{ product.name }}? 

2
D
Contributor I
2 years ago
R
Contributor IV
Rishabh20Contributor IV
asked in Campaigns and Flows

Send transactional emails via Klaviyo and not Shopify

Hi all, I have Klaviyo for my Shopify store and have set-up an auto-email to shoot from klaviyo as soon as someone signs up for our newsletter. Now we want to go one step further and send all transactional emailers via Klaviyo (e.g. order confirmation, shipment dispatched, order delivered, refund processed etc.). We use ‘Recharge subscriptions’ for payments and subscription management & ‘Deliverr’ for Shipping. Currently while testing I see these emails are triggered directly by Shopify, which I don’t mind, but just wanted to check with the community if there is any benefit in moving even these emails to Klaviyo? Thanks,Rishabh

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David To
Community Manager
2 years ago
E
Contributor I
emailguy241Contributor I
asked in Campaigns and Flows

Why is our cart rebuilt button taking us to the home page vs. checkout?

Hello, There is something weird that happening around our cart abandon flow. When we’re clicking the CTA button, it doesn't take us to the abandoned product page, it only takes us to the Home page, making it extremely difficult to find solutions on it. Is there anyway around on how to fix this type of issue? Our ecommerce platform is Magento 2.3  

1
Taylor Tarpley
Community Manager
2 years ago
J
Contributor III
jdbrngrContributor III
asked in Campaigns and Flows

Specific Recipient for Back-in-Stock Email

Using Shopify. Need something like a back-in-stock alert but for specific audiences only. I want to send back-in-stock emails only to people that previously bought from Collection A of my Shopify store. Then ideally, no duplicate emails if they bought Product A and Product B, separately, from Collection A. Is there like a flow for this? 

1
Julia.LiMarzi
Klaviyo Employee
2 years ago

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