Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,694 Topics
  • 7,472 Replies
Lina
Rank
Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
  • 1
  • 5
Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

  • 5
  • 3
shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
  • 2
  • 1

2694 Topics

A
Contributor I
averyeveContributor I
asked in Campaigns and Flows

Scheduling Flows for Black Friday based on Trigger CONFIRM TIME

    I know there is currently no way to schedule flows, but will this triggered action of a subscriber joining the list between 11/18 and 11/28 result in them receiving a black friday welcome code? Thank you. 

1
stephen.trumble
Community Manager
2 years ago
G
Contributor I
GolautContributor I
asked in Campaigns and Flows

Abandoned checkout leads to old domain

Hi, I need a little help with klaviyo mails. Do someone maybe know why this link of abandoned cart leads customer to my old domain? Everything is working normally except this. Klaviyo is connected to my current Shopify account.  

1
N
Partner
2 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows

Change scheduled date and time for a campaign

How to change scheduled date /time in klaviyo.

2
sachin16
Active Contributor IV
2 years ago
D
Contributor I
daniel_opwContributor I
asked in Campaigns and Flows

Is it possible to reference a property from a product in an email template?

Hello everyone. If I add a product block in my email template, can I use that product’s properties in a text block below in some kind of tag or variable like  {{ product.name }}? 

2
D
Contributor I
2 years ago
R
Contributor IV
Rishabh20Contributor IV
asked in Campaigns and Flows

Send transactional emails via Klaviyo and not Shopify

Hi all, I have Klaviyo for my Shopify store and have set-up an auto-email to shoot from klaviyo as soon as someone signs up for our newsletter. Now we want to go one step further and send all transactional emailers via Klaviyo (e.g. order confirmation, shipment dispatched, order delivered, refund processed etc.). We use ‘Recharge subscriptions’ for payments and subscription management & ‘Deliverr’ for Shipping. Currently while testing I see these emails are triggered directly by Shopify, which I don’t mind, but just wanted to check with the community if there is any benefit in moving even these emails to Klaviyo? Thanks,Rishabh

5
David To
Klaviyo Employee
2 years ago
E
Contributor I
emailguy241Contributor I
asked in Campaigns and Flows

Why is our cart rebuilt button taking us to the home page vs. checkout?

Hello, There is something weird that happening around our cart abandon flow. When we’re clicking the CTA button, it doesn't take us to the abandoned product page, it only takes us to the Home page, making it extremely difficult to find solutions on it. Is there anyway around on how to fix this type of issue? Our ecommerce platform is Magento 2.3  

1
Taylor Tarpley
Community Manager
2 years ago
J
Contributor III
jdbrngrContributor III
asked in Campaigns and Flows

Specific Recipient for Back-in-Stock Email

Using Shopify. Need something like a back-in-stock alert but for specific audiences only. I want to send back-in-stock emails only to people that previously bought from Collection A of my Shopify store. Then ideally, no duplicate emails if they bought Product A and Product B, separately, from Collection A. Is there like a flow for this? 

1
Julia.LiMarzi
Klaviyo Employee
2 years ago
B
Contributor I
brettdcContributor I
asked in Campaigns and Flows

How to use Source Value for Flow Filter

I am wanting to send people to one main email list. I have a few different ways people get to that list so I am wanting to use Flows to send different emails (initially) to my opt-ins depending on where they came from. And then after a few emails they would end up getting emails from my main list. Specifically on one of my forms I created or added a source value for my form to make it more identifiable but when I go in to the Flow Filter to select that source value, I see no option to choose it. Not sure what I am doing wrong. 

1
Mailbox Manny
Partner - Silver
2 years ago
K
Contributor I
KowlinContributor I
asked in Campaigns and Flows

Smart Send Time

How do I stop an exploratory Smart Send time feature? I wanna check the its report. But its says that it’s still sending. 

1
Taylor Tarpley
Community Manager
2 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows

Reactively add people to Browse Abandonment Flow

Hi,I am wondering if it’s possible to add people to Browse Abandonment flow reactively?The idea is:I want to run a limited time campaign and offer a discount code for a certain category (Category A). I want to send email to people who viewed a product from this particular category in the last 30 days AND display that viewed product in the email. How can I do this? I was thinking about Browse Abandonment Flow with a trigger split. If the viewed product is in the Category A person will go through path YES and will receive the email and if the viewed product is not in the Category A person will go through path NO and exit the flow.Am I thinking right? Would email display the right product (belonging to Category A)?

1
Mailbox Manny
Partner - Silver
2 years ago
F
Contributor I
fmgrimaldoContributor I
asked in Campaigns and Flows

Analyzing List Engagement per Campaign

Hi all! We recently launched an email campaign that was sent to four different lists. We did it as one campaign, not four separate campaigns. I want to see how well the campaign did with each list, not just an overall view for all of the lists. Is there any way I can see that in Klaviyo?

4
N
Contributor I
2 years ago
pete
Contributor IV
peteContributor IV
asked in Campaigns and Flows

Using Klaviyo variables and logic from web feed?

Apologies if this has been asked, I tried looking before posting this.Can we ship Klaviyo code inside of a web feed and would it be parsed the same way once it’s received?For example, if I populate web feed content with a Klaviyo/Django {% if %} argument and logic, would it be parsed after the web feed response is received?Let’s say we ship a feed.footer component as compiled HTML that has Klaviyo logic for a conditional {% if %} and it wants to access person.id — would this work as expected?

9
pete
Contributor IV
2 years ago
M
Contributor I
mahmoud.yosriContributor I
asked in Campaigns and Flows

Subscribers Email Validation

Hello,I have created a popup linked to a list called subscriber popup. And I have linked this list to a flow which triggers emails with discount codes (Coupons) once a new customer is added to the list.How can I have validation on this popup so in case this email is already existing in the list, a message should be shown like “You are already a customer..”?

1
alex.hong
2 years ago
D
Contributor I
DextraContributor I
posted in Campaigns and Flows

Abandoned Cart Emails for Multiple Currency WordPress Website

Dear support team, This is my website https://www.thesstudioonline.com/ build by WordPress woocommerce  website that ships worldwide. Our default currency is ₹ INR but we have a currency selector on-site which prompts users to view the site in other currency. Most customers are in USA.Klaviyo is not differentiating currencies in abandoned cart email templates when importing using “item.line_price”, so the automated prices in our flows are a mix of USD, INR…. varying per customer.How can we import product prices in specific currencies to at the time of customer checkout price? Note: used currency converter plugin: https://wordpress.org/plugins/woocommerce-currency-switcher/

1
David To
Klaviyo Employee
2 years ago
W
Problem Solver I
wernstromProblem Solver I
asked in Campaigns and Flows

Can I control what product is shown in a price drop trigger flow?

Hi all, so I’m setting up a price-drop trigger flow... Simple enough. I have some conditional splits for “subscribed to list” and “placed order at least once over all time” however… how do I add the product that has had the price drop to the email content?Having an email saying something along the lines of “the price of an item you looked at just dropped” seems a bit redundant if you can’t display that specific product in an email…Any advice?

2
W
Problem Solver I
2 years ago
A
Contributor I
assemblyluggageContributor I
posted in Campaigns and Flows

Why is my Abandoned cart flow is not worked since last 2-3 months?

Hi My abandoned cart flow is not working. Within a month I have got only 2 -3 transactions. Please someone help me so that my abandoned cart flow can start to work good.

2
A
Contributor I
2 years ago
I
Contributor I
ishiiboyContributor I
asked in Campaigns and Flows

Not receiving campaign emails

I am the designer for my client that holds the Klaviyo account. As user account was created for me to create and manage their lists and email campaigns. While previewing and sending test emails the client and I were able to receive the emails sent by Klaviyo without issue.I have seeded our list with my email address, two gmail emails and client emails. Since launching the campaign almost 24 hours ago, only one of the email accounts has received an email from the campaign and that was a stock gmail account.I checked my spam folder, my junk folder and my promotions folder in each of the accounts.It doesn’t seem to make sense that I would receive test emails, but not live emails if the problem was the spam folder. Also, both gmail accounts are stock email accounts, so, they both should respond to incoming email the same way.Is there a way to test and see what happened to the email on a granular level, such see if it was blocked by a firewall or the email address does not exist, etc?

5
I
Contributor I
2 years ago
P
Contributor II
PAAContributor II
asked in Campaigns and Flows

Unable to create Coupon - Email does not send.

Since i have different promotions, I create 2 sign up form. 1 for normal day, 1 for special day.I change sign up form of normal day and email flow to Draft. Then, Active the sign up form and email flow for special promotion. I also Smart Sending is OFF because i just use 1 email for testing email. I delete my test email on Profile because i am going to use it for testing.Coupon Set Up for special promotion:Condition If the order is over $85, Buyer can buy the Item A ($25,49)with 0 USD.   If the order is under $85, Buyer can buy the Item A($25,49) with a discount fixed amountSetup:I set up 2 separated coupon for these 2 conditions. Please see my set up on screenshotIssue:I test a basic flow as a buyer, sign up and expected receive the email with coupon code. However, sometimes, the email sent to me, sometimes Not. .Although, the email does not send to me,  the email is still inserted on Profile of Klaviyo but NO COUPON code is generated at the bottom of profile. When the email sent succ

7
alex.hong
2 years ago
K
Contributor I
KatrinaContributor I
asked in Campaigns and Flows

Klaviyo list subscribers not entering flow with Typeform integration

Hi, we have a typeform quiz linked to klaviyo as well as a connected list and flow. People seem to be added to the list after completing the quiz, however, they don’t seem to be entering the connected flow. All emails in the flow are live and people were entering without issue before but have not been for about the last month.  Anyone have thoughts on why this might be?Thanks! 

5
alex.hong
2 years ago
E
Contributor III
EmpoweringWomenContributor III
asked in Campaigns and Flows

Can I Personalize My Email's CTA Button?

Hey! Just wondering if there is anyway for me to personalize my CTA buttons on Klaviyo. I know that I can change the colour, font, roundness. But is there more I can do or do people create their buttons on another platform and import them in as images? Cheers!

3
Taylor Tarpley
Community Manager
2 years ago
E
Contributor I
ejbContributor I
asked in Campaigns and Flows

Calling out previous purchases in a campaign

Hi,Is there a way to share previously purchased items in a flow? We’re working on a win back series and would like to remind customers who haven’t purchased in a while what they bought before. Many thanks!

1
alex.hong
2 years ago
J
Contributor I
jadeyechanContributor I
asked in Campaigns and Flows

Does setting up all flows that are similar to each other overlap?

I’m trying to set up all the flows on klaviyo but I’m not sure if that’s a wise choice. Like for the abandoned cart reminders there is an original one, one for high value vs. low value cart, and also if you’re located in the U.S. or international. If I set them all up will they overlap and spam my customers?

2
David To
Klaviyo Employee
2 years ago
R
Contributor I
realhansContributor I
asked in Campaigns and Flows

New Arrival Email Campaign {List & Segment}

Hi Klaviyo Community,I'm new here. If you could give me a little advice, that would be great. I am starting a campaign for one of my clients. "New Arrival" is the campaign. It's my first experience with the campaign. Right now, I want to get to know about which segment should I target for my New Arrival campaign? Newsletter Members: 20, New Subscribers: 19, Active profile: 799.Would someone be able to guide me in creating a specific segment and targeting them for the "New Arrivals" campaign other than those in the Newsletter, New Subscribers segment.I have also created flows for this brand. Within 15 days flows revenue is 13%. Welcome Flow AED4,585 Abandoned Cart Flow AED1,970 Customer Thank You AED1,665 I would like to know which segment is the best to target. I would like to generate good revenue from it. If possible, please share a screenshot of the segment definition.Klaviyo community, I look forward to your response!Thank You,Hamza 

1
David To
Klaviyo Employee
2 years ago
L
Contributor III
lif-abContributor III
asked in Campaigns and Flows

Can't make Abandoned Cart with and without Checkout Flows work together

I want to have these two distinctive flows when a Customer adds to cart and leaves and when a Customer leaves at check out, I set them up and both work separately, but I activate both only Abandoned cart works.I added a filter to don't do the flow if the customer starts checkout and even added a timer before it triggers emails. I’ll add a screenshot for both below. Hoping to get some feedback here!In an ideal world I would like to do the following:Customer adds to cart and starts checkout, trigger the Abandoned Checkout flow Customer adds to cart and does not check out, trigger the Abandoned Cart flowNow it only triggers the Abandoned Cart flow regardless of checkout started or not. Would like to get some feedback to get it to work that way Thank you!Please note the wait times are very low because I am testing it.  

6
L
Contributor III
2 years ago
E
Contributor III
ehendersonContributor III
asked in Campaigns and Flows

Dynamic Coupon code not generating to email

So I created my unique dynamic code for shopify and I want it to expire after 1 day from the abandon cart flow. When I use the never expires options it will generate coupon codes. but the moment I use expires in option it doesn’t generate it says the coupon code 104YOU-preview not the generated code. I have some screenshots below. the first picture is with the never expires second is with expires in  24 hrs 

2
Dov
2 years ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.