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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins. You can set up dynamic coupons for your WooCommerce store in three easy ways: Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources: How to set up coupons for WooCommerce Thanks, Your Klaviyo Community team

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I
Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text. I’ll add a few example here for now, but I’ll continue to update this thread with new additions. Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background. Below the logo has four primary navigation links from left to right. Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look. Prompt: Create a friendly message with links to follow us on social media. For more information

40752
CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-in Because the structure and functionality of the Smart Opt-in form is unique from other forms, you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method. Configure a new A/B test To do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test . Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional ), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in ). Select Create test . From here, you’ll be directed back to the form editor where you can customize each variation to us

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week , and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time. These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Kl

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS language You may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to: Create a mobile terms of service Best practices on updating your SMS privacy policy Set up your SMS disclosure language If you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service . Step 2 : Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible. Keep in mind that all flows, with the exception of the welcome

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P
Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can: More accurately predict what customers want (and when) Work faster and smarter, without all the manual work Put optimization on autopilot …all so you can drive more revenue for your business New Product Features: Segments AI : Describe the people you want to reach and Klaviyo will create a segment for you. Email AI : Type your goals and Klaviyo will design an on-brand email section in seconds. Forms display optimization : AI tests multiple versions of your form to find the highest- converting display time. Learn more * Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar? Not to worry, we have a recording of the event for you to watch here ! Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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T
Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days. Monitor your open rates using the engagement report .

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David To
Klaviyo Employee
J
Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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D
Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community! I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post.

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Anna McCarthy
Klaviyo Employee
D
Contributor III
davidoluremi2021Contributor III
asked in Marketing
I want to setup a specific pop-up on the Checkout page

Hi there, thanks for having me. So I’ve created a couple of pop-ups that are restricted to certain segments, now I want the pop-ups to appear on very specific pages like when the visitor is on Checkout instead of the usual time delay on the homepage. Is there any walk around this? I would really appreciate suggestions on this. Thanks!

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D
Contributor III
Alinawilliams
Contributor I
AlinawilliamsContributor I
posted in Marketing
Seeking Advice on Integrating Klaviyo Sign-Up Forms with Segments

Hello Klaviyo Community, I'm currently working on optimizing our email marketing strategy and have encountered a challenge that I'm hoping to get your insights on. We aim to segment our subscribers based on their interests right from the sign-up process. Specifically, we'd like new subscribers to choose their areas of interest during sign-up and then be automatically added to corresponding segments in Klaviyo. This would allow us to send more targeted and relevant content to our audience. While exploring Klaviyo's capabilities, I came across discussions about integrating sign-up forms with segments. However, I'm unsure about the best practices to achieve this seamlessly. For instance, how can we set up our sign-up forms to capture these preferences effectively? Are there specific settings or customizations within Klaviyo that facilitate this process? Additionally, I noticed a thread discussing similar challenges but couldn't find a definitive solution. Has anyone successfully implement

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Byrne C
Community Manager
S
Contributor I
shoplausanneContributor I
asked in Marketing
How do I add the dynamic product name to a cart abandon email subject line?

I’m trying to add the product name in the email subject line to a split test in a cart abandonment sequence but I’m having a hard time finding the code to use that will generate the dynamic product name.

28365
L
Contributor II
T
Contributor I
TakaakiContributor I
asked in Marketing
Shopify Customer Metafields

Customer metafields created in shopify are not linked to Klaviyo. I would appreciate it if someone could tell me what the rules are, e.g. only certain types are linked, etc.

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M
Contributor I
A
Contributor I
awdContributor I
asked in Marketing
Gif not looping - all settings correct

I made a forever looping gif in photoshop and it appears to be working correctly in my computer finder. Once uploaded to Klaviyo it does not loop (it plays through once and then stops). The file is 4.8mb, but I also tried it at 2.8mbs. I triple checked exporting settings and the exported file works fine on my computer! Any thoughts? Thanks in advance.

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retention
Partner - Platinum
E
Contributor I
essjayContributor I
asked in Marketing
adding people to a list from zapier

Help needed. i have ran a competition with on external company and now have a list of emails and contacts that registered. i am aware that i cannot automatically add to a list however i can email them once to ask if they want to subscribe and offer them a discount as a reward. i did automatically create a click funnels optin and created a zap to the list i am wanting to add them too. unfortuanltly i discovered that i cant do this as they currently do. ot have a profile. so my question is how the hell do i do this. thanks

231
Byrne C
Community Manager
N
NoopNew Member
asked in Marketing
Pop up form for specific product page as a signup form

Is it possible to get a pop up signup form, to just get triggered on a specific product page? Or is there anyway to easy get a back in stock signup form for a specific page?

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D
Contributor III
J
Contributor I
Jacob850Contributor I
asked in Marketing
Configurable Way to Prioritize One Flow Over Another When Users Qualify for Multiple

Hi everyone, I'm looking for guidance on how to handle situations where a customer qualifies for multiple flows at once. For example, if a user qualifies for our: Abandon Search/Browse Flow Abandon Product Flow Abandon Cart Flow …I'd like to make sure they receive only the most relevant message—ideally prioritizing Abandon Cart over the other two. I understand that I can adjust the time delays from each event trigger, but this feels like a workaround that doesn't scale well. Is there a more configurable or conditional way to prioritize one flow over another? Looking for best practices, smart workarounds, or any native Klaviyo features that might help with this. Thanks in advance!

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TJ Mapes
Problem Solver II
K
Contributor I
karenachiContributor I
asked in Marketing
WhatsApp Integration

Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

464816
ryan-salesflow
Partner - Silver
P
Contributor I
PintxelContributor I
asked in Marketing
Add an specific date as a delay time in a flow

Hi I am trying to set a 4 email welcome series flow where: Email #1: sent after sign up form submission Email #2: I want it to be sent on the 26th November Can I set a delay time related to an specific date?? Thanks

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F
Contributor I
J
Contributor I
jbrightContributor I
asked in Marketing
Adding past profiles to flow not working

I have a flow set up for buyers of a specific product but when the first 15 customers purchased only 1 email was in the flow. Now there are 5 and I want those first 15 customers to be able to get these 4 new emails. I created a segment based on who did not receive the 2nd email in the original flow, cloned the flow, changed the trigger to the newly created segment and removed the first email that they did receive, but even though the correct 15 customers show up in sample profiles under the trigger, there are no profiles waiting to receive the emails in the flow. I tried to add past profiles but nothing happened. None of the profiles have dynamic codes and the flow has no filter so I don’t understand why the correct profiles are showing up when I preview the trigger but none of them are in line to get any of the emails.

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J
Contributor I
melissaK
Contributor I
melissaKContributor I
asked in Marketing
Adding a secondary address line event variable to a Klaviyo Order Confirmation email

Hello, We've received feedback from our customers saying that they are not seeing the second line of their address on their order confirmation email, so if they input an apartment number, or a suite, it’s not showing up, making them think that it will be delivered to the wrong place. Could someone help me by replying with how to add the correct properties to the confirmation email? This will help put our customers at ease! Here is a screenshot of what it looks like right now. Thanks in advance!

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R
Contributor I
A
Contributor I
ayomi56987Contributor I
asked in Marketing
removal on search

How can i remove the dashes when someone does like "new-biking-gear". This is for search abandonment flow

194
annasophiefc
Partner - Platinum
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Unlocking SMS for High-Impact Campaigns with Filson – Watch the Replay!

Thanks to everyone who joined us for an inspiring “Real Stories, Real Success" session with Filson, where Mike Swanson shared his insights on how Filson uses SMS to connect with customers and build loyalty! Filson’s journey with SMS marketing offers valuable takeaways for any brand looking to make a real impact. Catch the Full Replay! Missed the live session? No worries! You can watch the full event recording here to catch up on all the insights: Key Takeaways from Filson’s SMS Strategy Here’s a quick summary of the top insights Mike shared during the event: Building the SMS List: Filson’s approach to list growth focuses on authenticity and offering real value. They discussed some of their most effective opt-in strategies, from incentives to using key brand touch points. Crafting Engaging Content: We learned about Filson’s favorite types of SMS content—like exclusive product launches and early access—that keep customers excited without overwhelming them. Avoiding Common SMS Pitfalls: M

1911
EmilyLeDuc
Partner
GVaughan
Contributor IV
GVaughanContributor IV
posted in Marketing
Cross Sell Strategy - General

Hello Klaviyo Community, I’m in the process of developing a cross-sell flow strategy for a luxury furniture brand. I’m seeking guidance on the best approach to designing this flow without specific products or collections triggering it. As the store is just starting out. I’m only creating 1 cross sell flow for the store for now. So the goal is to generate repeat purchases. The down side is I’m missing out on the more relevant recommendations I can provide by using specific products/collections as the trigger. I would greatly appreciate your expertise and advice on the following aspects of the strategy: Content and messaging: How to I best present relevant products to the customer to encourage repeat purchases? Additional tips and best practices: Are there any other suggestions, tips, or best practices you can share when it comes to designing a successful cross-sell flow for a luxury furniture brand, considering the absence of specific products or collections? Thanks

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J
Contributor I

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