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10000 Topics
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to Klaviyo
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
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Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
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Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
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Contributor I
HealingVibrationsContributor I
asked in Marketing
Internal Alert (Subscriber Information

I’ve created a new internal alert when someone uses our contact form with a “Message” field. The issue is the “Message” they add to the input field does not show up in the new alert. I have the message tagged as “Organization” in their profile, but when I add {{ person.organization }} to the alert, it doesn’t pull that info.   I think an easier way to get that message is to somehow have it forwarded to our customer service email, but I have not yet found a way to have a Klaviyo form automatically forwarded to our company email. 

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Contributor I
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Contributor I
abiparallelContributor I
asked in Marketing
Use condition "items don't ONLY include" for items that shouldn't be sold alone in abandoned checkout flow

Hi there, I’m having a bit of a unique issue. We offer warranties as an add-on to our products. There are some rare cases where someone may add a warranty later, and they abandon their checkout.For various reasons, we want to exclude users from entering abandoned checkout if they ONLY have a warranty product in their basket (but fine for them to enter if they have that plus another item).What’s the approach to doing this?

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Contributor I
GaneshContributor I
asked in Marketing
My account is disabled, what do I do?

Hello there,Hope you are doing well!My Account gets shut down. I have no idea why my account has been disabled. If anyone aware of this problem. Could you kindly assist me with that?Regards,Ganesh  

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Team CrodeonContributor I
asked in Marketing
Test email sends email from another campaign?

I'm running into a really weird issue that I've never encountered before.I'm working on campaign 1 and campaign 2, campaign 1 has already been sent out and campaign 2 is still a draft.I'm editing campaign 2 and I select send test email, the preview is still the right campaign when I click ‘send’, but when I go to check my inbox the email from campaign 1 has been sent to my test email addresses??? I test this not once, not twice, but thrice and Klaviyo consistently sends out the email from campaign 1, when I test campaign 2. I'm afraid to actually schedule campaign 2 as I cannot test it and am afraid that the wrong email would be sent out by Klaviyo. @Klaviyo, please address this really weird bug! 

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In the Inbox
Partner - Platinum
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Contributor I
HelaContributor I
posted in Marketing
Figma-to-Klaviyo plugin

Hello!Has anyone used Pushed.ai to export emails from Figma to Klaviyo? I would love to hear your opinions on it and whether or not you recommend it:)

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TracyStContributor I
asked in Marketing
Image resizing

I have an image in a template that I want to reduce the hight of. I can not see a crop anywhere like other images - how do I do this.  Thanks.

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annasophiefc
Partner - Platinum
A
Contributor I
AngeleneContributor I
asked in Marketing
Integration with Lightspeed X series

Why doesn’t Klaviyo connect to Lightspeed X series??? I have been frustrated that Klaviyo kept saying my password was incorrect for Lightspeed and yet I knew it was correct then realised it said R series!I couldn’t change it to any other series. I only got Lightspeed Dec last year.

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Active Contributor I
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Contributor I
expertoaiContributor I
asked in Marketing
The Best AI Rank Tracking Tools in 2025

In the past, marketers only worried about one thing: how their website ranked on Google. Search Engine Optimization (SEO) was the battlefield, and the main goal was to climb to the top of the Search Engine Results Pages (SERPs).But 2025 looks completely different.Today, millions of users are asking questions directly to AI engines such as ChatGPT, Gemini, Claude, Perplexity, and Copilot. Instead of clicking through links, people often receive answers instantly inside AI-generated responses. That means if your brand isn’t mentioned there, you’re invisible to a massive portion of your potential customers.This is where AI rank tracking tools come into play. They help you measure whether your company is showing up in AI-generated answers—and just as importantly, how you can improve your visibility.For businesses that rely on digital marketing, email, and SMS platforms like Klaviyo, understanding your AI search visibility is critical. When you know what queries you appear in, you can create

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Contributor I
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Contributor I
parikshit_100Contributor I
asked in Marketing
Klaviyo Integration with default magento 2

I want to integrate Klaviyo with default Magento 2.4, but I'm having trouble with the integration part. It appears toerror 1) In order to finish configuring this integration, please setup or log in to your third-party account. (And already possess a Klaviyo account).error 2: Klaviyo cannot establish an OAuth Handshake connection with the Magento Server. Verify that /oauth/token/access and /oauth/token/request are both reachable.Additionally, it should be noted that the integration status is showing as inactive. Could you please advise me on how to fix this?

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Contributor I
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Active Contributor I
davemansonActive Contributor I
asked in Marketing
How to Create a Custom "Added to Cart" & "Viewed Product" Event for Magneto2

Hi,Does anyone have the snippet of code that is need for the added to cart & viewed product event for Magneto. I can find shopify and Bigcommerce. Many thanksDave

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Contributor I
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Contributor I
barbiedollContributor I
asked in Marketing
High bounce rate from Apple addresses

I  switched from mailchimp to Klayvio about 2 months ago and my bounce rate for APPLE addresses is climbing fast. I started to trouble shoot today with my own icloud address, signed up on the klayvio pop up on my site and then did a test email to the new icloud address. I received neither the welcome flow email for sign up or the test email. they are just not there.  SO I’m not sure what to do but I 100% did not have this issue on Mailchimp.  I read through some previous threads on the topic which does seem to be a problem, but they always say resolved with no info. TY in advancebarb

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TeaganContributor I
asked in Marketing
Signup form for Blogger website

Dear Community helpers,How do I install/embed a Klaviyo signup form (or pop up) on my Blogger website (I already have a pop up on my Shopify store). I would be very grateful for any help. Thanks so much.  Teagan. 

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JessFosnough
Expert Problem Solver IV
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Contributor I
robinsroysContributor I
asked in Marketing
Zapier not transferring new leads to Klaviyo

Hi all,  i have a zap in zapier that should transfer new fb leads pay someone to take my online course to my list in Klaviyo. it was working since yesterday. but it stopped suddenly. i checked the task limits in zapier, contact limits in klaviyo, and I’m not close to the limits. i made a new zap but it didn’t fix it. does anyone has any suggestions?

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Contributor I
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Contributor II
julianeContributor II
asked in Marketing
Adding field from Klayvio in Typeform

I would like to send a campaign with klayvio to gather feedback from my customers.I created an email with a button that has link to a typeform. My objective: avoid to ask again the name and email of the customers who entered the Klavyio form.How can I do that? Is there a way to work with hidden field?  Thanks a lot

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bluesnapper
Partner
H
Contributor I
heatherdcContributor I
asked in Marketing
When A/B Testing emails, why can't we choose Recipient's Local Time?

When performing an A/B test for emails, I cannot choose Recipient’s Local Time. Why?!I also can’t use Smart Send because with this sample segment, we have under 12,000 to send to. 

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Contributor I
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Contributor III
acldnContributor III
asked in Marketing
Trying to create a product feed

Hi, hoping someone can help! I’m trying to create a product feed. I’ve been going on:create product feed > save product feed (as seen below) But the save product feed button isn’t doing anything? I also tested the already made ‘SHOP_POPULAR_ALL_CATAGORIES’ (which I’m guessing klayvio creates automatically) and tried to change it but again nothing, the button doesn’t work. Could someone please help me? I was wondering if its because I’m currently on the free plan but I can’t seem to find that info anywhere so not sure.  My shopify store is definitely integrated as I can add products through the static option. Thanks in advance!

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Contributor I
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Contributor II
argContributor II
asked in Marketing
I have a problem with the manage preferences link

I addes this tag {% manage_preferences %} to the text, then in the preview it shows like this: 

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Contributor I
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Contributor I
María JoséContributor I
asked in Marketing
Clients can't upload large images to klaviyo reviews

Hello, I recently integrated the klaviyo reviews app to our website and I love how it looks. However, in the review submission page clients can’t upload some images. I imagine it’s due to the size? I’ve tried uploading a 1,2 MB picture and it says it’s not valid. Then I tried with a 800kb size and it was accepted.Is there a way to fix this? We are especially asking our clients to add photos to their reviews, and we haven’t received a single image yet. Most cellphones’ photo size is larger than 1MB these days. If they can’t upload a photo, chances are they’re not going to search for another one, they’re gonna close the window and not review at all.Please help, we want to keep using klaviyo reviews!  

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Contributor I
A
Contributor I
airalingatContributor I
asked in Marketing
Dropdown Options Disappear After Selecting in Klaviyo Form

Hi Klaviyo Community,I’m experiencing an issue with a dropdown field in one of my Klaviyo forms. After selecting an option from the dropdown, the field only shows the selected option and hides all the other options.To troubleshoot, I created a plain HTML page with just the Klaviyo embed code (<div class="klaviyo-form-VXCQJw"></div> and the Klaviyo script). Even on this isolated setup, the issue persists.This suggests that the problem is not caused by my site’s CSS or JavaScript, but rather something with the form or dropdown field settings themselves.Has anyone encountered this behavior before, or is there a recommended way to fix it so that all dropdown options remain visible after selection? Any guidance would be greatly appreciated.Thank you!

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Byrne C
Community Manager
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Contributor I
KristianZdravContributor I
asked in Marketing
Difference between FormSubmission on meta ads and Klaviyo profiles

Hey everyone, we’re running Meta ads and got around 1,000 form submissions across 5 ads. But when I check Klaviyo, I only see about 800 profiles added to the list. We don’t use double opt-in, and we’re not using Klaviyo forms - it’s a custom form on our funnel. Any idea why there’s such a gap between submissions and profiles showing up in Klaviyo?

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Byrne C
Community Manager
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