Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,129 Topics
  • 8,786 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3129 Topics

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Contributor IV
dannyfrom57Contributor IV
asked in Campaigns and Flows

Klaviyo email flows & campaigns leading to "This site can’t be reached"

Hi, I have an issue where when I send test emails out for my campaigns and email flows, it would direct to “This site can’t be reached”. This has never happened before and I can’t seem to find a fix to it. Would appreciate any help!  

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Contributor I
2 hours ago
M
Contributor I
Mostafa MohamedContributor I
asked in Campaigns and Flows

Emails not sent although flow is live

I recently changed the status of a review flow to live. In the trigger preview, I can see that all correct profiles are marked “pass”.. i.e. they shall enter the flow. In the performance view of the first Email after the trigger, it shows zero reciepents.. Can anyone shed some light into darkness and enlighten me, what could I be missing here?Thanks a lot

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M
Contributor I
4 hours ago
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Contributor I
taylorchristopherContributor I
asked in Campaigns and Flows

What should my revenue be by flow?

Hi everyone,Here is what I am NOT asking: what % of my total revenue should come from email?Here is what I AM asking: within Klaviyo, what is the breakdown of revenue by flow…?This is where I am at today...in the last 30 days I have made $12,000 from my welcome series, but just $1,200 from campaigns…I have 12 flows running, but almost all the revenue coming in is from the Welcome Series...everything else is negligable…Can others who are further along please tell me what is normal?! Thanks!

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Contributor I
5 hours ago
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Contributor IV
jessebContributor IV
asked in Campaigns and Flows

Issues with tag code disappearing and copy/pasting not working in text blocks

I’m having an issue where I’m writing conditional tags in the visual email editor, but then the tags disappear after I preview the email, then switch back to the visual editor.tags show in source code but not in visual editorI’m also having an issue with copying and pasting into the visual editor not working. See example video here: https://app.screencast.com/eOfbdsNmNdoXr

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J
Contributor IV
6 hours ago
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Contributor I
Kate WebsterContributor I
asked in Campaigns and Flows

Can i see how many people are waiting on an item in the back in stock flow?

I would like to see how many people are waiting on an item via back in stock. Can I see this other than waiting for the monthly report?

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P
Contributor I
10 hours ago
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Contributor I
baraklContributor I
asked in Campaigns and Flows

Email body is added to preview text add on iOS email app

Hi,  I’m working on a standalone email campaign with an html email template. I created a preview text and it works perfectly on most email client. With the iOS mail app the preview text I created also includes the body email text. I can’t find a way to fix it, this happens across multiple iOS versions. Has anyone seen it and can help fix it? 

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B
Contributor I
11 hours ago
JessFosnough
Expert Problem Solver II
JessFosnoughExpert Problem Solver II
asked in Campaigns and Flows

Un-suppressing profiles after a sunset flow

Hello! We just launched a sunset flow that asks customers if they still want to be on our list; it is sent to profiles who have been on the list for 180 days or more, but haven’t opened or clicked an email in the last 180 days. The email promises a coupon if they click the “Keep Me On The List” button. If they click the button, they are added to a segment, which triggers the coupon. So far, this process is working fine.The sunset flow adds a profile property of Unengaged = Yes (this is a text field, not a Boolean) to any subscriber who has not opened or clicked the button within 10 days of receiving it. My plan was to suppress anyone with the Unengaged profile property. However, I'm not sure of the best way to make sure profiles are un-suppressed if they click the “Keep Me On The List” button AFTER the 10 days has passed.My initial thought was to create a conditional split on the flow that triggers the coupon, so that if their profile has Unengaged = Yes, it is updated to Unengaged = R

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R
Contributor I
16 hours ago
S
Contributor I
stephanTVPCContributor I
asked in Campaigns and Flows

trigger and conditional split

hi,I am trying to set up a replenishment flow based on a custom property ‘weight’. I collect customer input with a sign up form on this property where customer can fill in the values weight_1, weight_2 or weight_3. I am using this data in a conditional split.I am struggling with the time delay of 3 different replenishment emails:Send customer with weight equals weight_1 a replenishment email 60 days after he/she placed an order Send customer with weight equals weight_2 a replenishment email 30 days after he/she placed an order Send customer with weight equals weight_3 a replenishment email 20 days after he/she placed an orderCould you please help me out? Cheers

2
S
Contributor I
17 hours ago
C
Contributor I
CTURTLEContributor I
asked in Campaigns and Flows

Interactive Quiz

I would like to send an interactive email to my customers that asks a question with three answer options. However, I don’t want them to leave the email in order to answer the question. How can I accomplish this goal? 

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retention
Partner - Platinum
22 hours ago
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Contributor II
LionRockContributor II
asked in Campaigns and Flows

How to exclude people from this flow once they make a purchase

Hi I’m very new to all of the form building so I’d like another pair of eyes on this to make sure I’m doing it okay! I want to create a specific welcome flow that goes to a group of people who sign up via a specific sign up form. I am pretty sure I’ve managed to do this part thanks to some advice yesterday! BUT, I want the welcome flow of emails to stop being sent at the point a purchase has been made. Having read up a bit about it it looks like I need to add a filter (placed order zero times since starting this flow) which means that at whatever point a purchase is made the flow would stop. Does it look like I’ve done this correctly? I don’t know how to do a test on something like this without making a purchase! thanks very much

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ebusiness pros
Partner - Silver
1 day ago
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Active Contributor I
rohan12334Active Contributor I
asked in Campaigns and Flows

Different emails based on different payment method

Hello,I’m looking to send payment instructions once someone places an order. Depending on the method of payment chosen different instructions needs to be sent. It cannot be done through show/hide logic since in one payment method no instructions are to be sent and the order confirmation email is to be sent right away. What I am essentially looking to know is that is there a way by which I can conditional split based on the payment method? If not what would be the best possible way to achieve this?  

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R
Active Contributor I
2 days ago
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Contributor I
lbombardierContributor I
asked in Campaigns and Flows

Exiting Abandoned Cart Flow and Profile Property Update

I have a two questions regarding an abandoned cart flow—(1) My question (which I THINK the answer is yes) is: If I set “Checkout Started zero times since starting this flow” as a “Profile Filter” on the initial “Trigger”, this will be checked before each action?So, if a user buys after email 1, they WILL NOT receive email 2. OR, do I have to add that same filter (“Checkout Started zero times since starting this flow”) in the “Additional Filters” section of each email action card? (2) Further to this, I have a “Profile Property Update” action at the beginning and end of each flow—“(Exclude) In Flows BOOL”—so I can identify users currently in a flow. So, If I have a sale email etc., those people do not get this email interrupting their flow. I seem to have a lot of people (too many) in this segment atm so I think there’s a bug, namely: If (1) above is true and the “Profile Filter > “Checkout Started zero times since starting this flow” on the initial trigger is checked prior to each s

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L
Contributor I
2 days ago
L
Contributor II
LionRockContributor II
asked in Campaigns and Flows

How to remove a segment from a Welcome Flow

My current welcome flow is sent out to anyone who subscribes to our newsletter - it’s set so if they haven’t made a purchase before they get a 10% discount code.I am now setting up a specific sign up form on a landing page where if you sign up those people to receive a value off their next order.I don’t know how to set this up. Two things:I would like these new sign ups to be excluded from the standard welcome flow as they will receive a different type of discount I would like them to receive a similar set of emails to my current welcome flow except for the discount (not sure if you can clone a welcome series and adapt?)I don’t know if I need to add some kind of condition into my current welcome flow that allows what I want to happen OR if I need to exclude these sign ups from my original one and have a second welcome flow for the new landing page sign ups?any help will be much appreciated!thanks 

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ebusiness pros
Partner - Silver
2 days ago
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Contributor II
whitedaisyukContributor II
asked in Campaigns and Flows

Product personalisation in header

Hello, Is there a way to add personalisation in the form of last viewed product into the subject line of an email?I want to create an abadoned browse email - I received an email from a company showing me the last product I had viewed in both the header and the email body and it really did entice me to open. I can’t seem to figure out how to do it. Thanks,Lauren

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annasophiefc
Partner - Gold
2 days ago
A
Contributor I
andigarciaContributor I
asked in Campaigns and Flows

Someone is added to a list flow trigger

Hi, im trying to ejectute a flow from the trigger someone is added to a list but i want the users from the existing list to be used for this new flow secuence. How can i use all this already added profiles to be added to this flow?

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stephen.trumble
Community Manager
2 days ago
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Contributor I
AumillerContributor I
asked in Campaigns and Flows

please how can i resolve this

What steps should I take to address a logo upload error occurring on my WordPress website Techs Slash? Despite following standard procedures, the logo fails to upload. Could it be a plugin conflict, insufficient server resources, or a file format issue? How can I diagnose and resolve this problem effectively to ensure smooth website branding?

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stephen.trumble
Community Manager
2 days ago
T
Contributor II
tombarrowContributor II
asked in Campaigns and Flows

Abandoned Cart Flow not feeding through to product checkout/cart

Hey, I’m having issues with my abandoned cart flow. When testing, it’s correctly displaying the details of the items in the abandoned cart, however when i click through to ‘return to cart’, it takes me through to the that product page on my woocommerce website, but not through to the checkout/cart. It’s not even registering that my cart has an item in it, which kind of defeats the point of having this set up in the first place.  Anyone have any idea how to fix this? 

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Contributor II
2 days ago
A
Contributor I
AbhayContributor I
asked in Campaigns and Flows

Birthaday flow

Hello I want to set up birthday flow but it’s not working. I have set up below steps for that : - I have set up the custom property as a “birthday” in the profile. - Also select that property in signup pop up which is shown when our site load. and in that any customer add their birth date ( DD/MM ) ( https://prnt.sc/YxmMRjwKt_mP ) - Create flow “Happy birthday” ( https://prnt.sc/1Wwqhz4ncsM6 ) Question : - When I Submit pop up form from the site date will be add year also why this is happning ? I have not set that date formate in pop up  ( https://prnt.sc/VshRUFKWv0Zz ) - How can I test this flow is working or not ? Is there any way to chek ?

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bluesnapper
Partner
2 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

Using Klaviyo for third party app emails notifications

Hello!I request your help once again. In my Shopify store I use some third part apps. Some apps have the feature to be integrated with Klaviyo, so I prefer to keep the same style and so Klaviyo manages those email notifications.One example, an app which manages the shipping. This app sends some emails based on the status of shipping because in linked to my transport company.Well, when I create a template in Klaviyo I need to insert some app's variables, for example {{shipment_status}}. Klaviyo saves the template without any problem.Soon after I create a flow where the trigger is an event from my app, no problem also. This is the triggerAnd this the flow:The issue is when I select the email template within the flow becuase Klaviyo says "The template you have selected contains invalid syntax. Please click here to edit it." It's obvious Klaviyo doesn't recognize {{shipment_status}}, but this variable will be provided from my app.Is there a way for Klaviyo to ignore these variables? Becaus

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M
Contributor IV
2 days ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows

Show products on backorders in product recommendation feed

Hi, I am wondering if there is an opportunity of showing products on backorders in product recommendation feed? I am using WooCommerce.As product quantity is set to 0, Klaviyo considers the product is out-of-stock. Is there any way to identify if product is allowed to backorder?We have a lot of products that are made to order and it is very important feature.Thank you.

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Lina
Active Contributor IV
2 days ago
E
Contributor I
entrepreneur25Contributor I
asked in Campaigns and Flows

How to stop coupon email from being delivered to spam?

Hello,I have 2 questions as below:(1) Per my test on my own gmail email address, I found my coupons being delivered to spam. So how do I stop my coupon emails from being delivered to spam?(2) Once the visitor on my website enters their email address, how do I set-up a message popping up as “Please check your SPAM folder if you don’t see our coupon delivered to inbox as sometimes our coupon emails do end up there”? Any best practices to notify the visitor about this without raisin any red flags related to spam considering the fact that some customers might think I am sending them spam emails which I am obviously not. I would appreciate your response, thanks!

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E
Contributor I
3 days ago
K
Contributor I
kj93Contributor I
asked in Campaigns and Flows

Welcome flow - 2 lists

I have 2 lists for different methods of subscribing. I want to have both lists going through the same welcome flow - how do I do this? Also how can I ensure that if they have already gone through the flow they don’t receive the message again

3
JessFosnough
Expert Problem Solver II
3 days ago
Y
Contributor I
Yasir2006Contributor I
asked in Campaigns and Flows

Dynamic Image Url

Hello. My problem is with the dynamic url of abandoned cart email.When i am clicking on the title of the abandoned cart email which in my case is 4/6 layer shoe rack, it is taking me to this url- {http://heavenlyfindz.comproducts/4-layer-shoe-organizer?_kx=} which is wrong.Earlier it took me to the right url- {https://heavenlyfindz.com/products/4-layer-shoe-organizer?_kx=pSvtDZRCWyVGivjNviDjVQ%3D%3D.U8NLAH}. The main thing is the “/” which i is missing after the company name. Can anyone help me? 

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Y
Contributor I
3 days ago
S
Contributor I
Send-That-EmailContributor I
asked in Campaigns and Flows

Skipped profiles still show "received email"

Hi, I sent a campaign which 95%+ of recipients were skipped (smart sending). However, looking at the list of profiles that were skipped, each individual profile’s activity shows a “received email” event. My question is, does “received email” mean:they were on the list of recipients for that campaign (and MAY have been skipped)? OR they actually received the email? all 4190 Skipped Profiles’ Activity show this event for that specific campaign Please help,Thanks!

1
C
Partner - Platinum
3 days ago
C
Contributor I
cycs332Contributor I
asked in Campaigns and Flows

"Reply to this email to buy" flow possibility?

Hi all! Is there a way to set up a Klaviyo flow such that when the customer replies to your Klaviyo email, they will automatically get something? For example, if I send an email saying Reply to this email with “DISCOUNT” to get a special discount code, and then my customer replies with “DISCOUNT”, I want them to automatically receive another email with the special discount code. I know Klaviyo doesn’t track replies to emails, but is there any way around this? Is there maybe a way to include a pixel or something in Klaviyo emails to track whether there was a reply or not? Something I could do with Klaviyo API? Any creative responses would be greatly appreciated!! :) 

1
bluesnapper
Partner
3 days ago

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