Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,533 Topics
  • 7,031 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2533 Topics

R
Contributor I
Rain64Contributor I
asked in Campaigns and Flows

How do i send an email after someone buys a specific product?

Sorry, somehow I can’t figure it out. How do I set up a flow that sends an email when a customer buys one specific product? Thank you

6
M
Contributor I
21 days ago
G
Contributor I
Gigi_GContributor I
asked in Campaigns and Flows

Replenishment/Reorder campaign

Hello,I am trying to create an email that will send a reorder reminder to a customer that placed it within a specific timeframe from a specific category. What variable would I use for this to auto-populate?For Example: Veterans Day is coming up so I want to send an email to segmented customers that ordered Veterans products last year between 9/22 -11/30. I want the email to display those set items. Thank you,Giavanna

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G
Contributor I
22 days ago
Y
Contributor I
YaelHContributor I
asked in Campaigns and Flows

Accidentally Deleted Flow Emails

  I was working on a flow, and deleted 4 of the emails in in. Is there any way to recover it? I don't have a backup of it. Thank you!l

9
David To
Community Manager
22 days ago
BÄCKERS
Contributor I
BÄCKERSContributor I
asked in Campaigns and Flows

Can I change mail content in a time A/B testing when 1st batch is sent?

I have created an email campain which I wanted to test sending times with. So the mails are identical with several sending times. After the first mail was sent I recieved customer feedback about a mistake I made. Is there a possibility to fix this for the mails scheduled for sending later? (There are a few hours left until the planned time)

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BÄCKERS
Contributor I
22 days ago
L
Contributor IV
lollygagContributor IV
asked in Campaigns and Flows

Unsubscribe button in email

HiI want to create an email that has an unsubscribe button, that will unsubscribe when clicked not goto unsubscribe page.How do i go about doing that ? Thank youLeon

5
L
Contributor IV
22 days ago
In the Inbox
Partner - Platinum
In the InboxChampion & Partner
posted in Campaigns and Flows

With BFCM coming quickly, what is one tactic or strategy you recommend as a must-have for your cart abandon series?

Hello Klaviyo Community,Last month, I posted a similar discussion on creating a high-performing welcome series and it was so helpful to hear from so many your thoughts and recommendations. If you haven’t seen that discussion, check it out below.  As we ramp up towards BFCM and the holiday season, having a highly effective cart abandon series to remarket to prospective customers, in my opinion, is just as important as getting your campaign/promotional strategy dialed-in. I’d love to learn from the community, what is one or two tactics or strategies you recommend as must-haves for a cart abandon series for BFCM?Calling all Klaviyo Champions to the table to share! 👉 @Ashley I. @Kylie W @inboxingmaestro @KatherineB @ebusiness pros @retention @chelsgrove @Akers Digital @Bobi N. @Spark Bridge Digital LLC @Omar 

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ebusiness pros
Partner - Silver
25 days ago
J
Contributor II
jvancampenContributor II
asked in Campaigns and Flows

Dynamic date property download

I have a question regarding a flow I set up to create a unique number for each customer who received the email. I used a date property because I couldn't figure out any other way. But now I need to download the list with all those unique numbers, and I'm hoping there's a way to do it because we're doing giveaways based on the numbers. Is there a way? Thank you! 

4
David To
Community Manager
25 days ago
J
Contributor I
JorgeSosaContributor I
posted in Campaigns and Flows

Test preview not being sent

Hello everyoneBasically what is states in the tittle. We manage several accounts, and none of them seem to be sending preview emails to any email address. Already checked and none of them have reached the previews limits and from time to time one of the attempts manage to land a preview in an inbox.They are also not landing in spam or being bounced or otherwise. Regular sends seems to be working well, is just previews of any kind (emails, SMS and MMS) which aren’t working.Is anyone else experiencing something like this?

2
J
Contributor I
25 days ago
W
Contributor I
WriteWithTalkToWalleContributor I
asked in Campaigns and Flows

Woocommerce Coupon Dynamic Integration similar to Shopify

Hello community members,I need your advice. Is there a free method that allows connecting Woocommerce Coupons with Klaviyo?I’d like to create a flow with coupon codes and send an unique coupon (with a deadline) to unique user.I noticed an existing Shopify and Magento integration. When can we have Woo available?

5
I
Contributor I
25 days ago
B
Contributor III
BriannaContributor III
posted in Campaigns and Flows

Holdout Test for Email Sending Frequency Testing

Has anyone designed and set up a holdout test in Klaviyo to help determine their optimal email sending frequency? Just looking for tips and best practices for setting up such a test in Klaviyo, since the platform doesn’t offer an out-of-the-box solution for this, and I believe it requires several layers of multiple steps to pull it off.I’ve read a few general online articles about setting up holdout tests, but nothing that has gotten into deeper specifics for this particular use case. Thought I’d ask in here. :-)Thanks! 

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B
Contributor III
25 days ago
popsmash
Active Contributor IV
popsmashActive Contributor IV
asked in Campaigns and Flows

Anyone figure out how to recommend highly personalized products based on zero-party data (e.g. a quiz)?

Hello. I have a question about getting data into Klaviyo for more personalized product recommendations.For context, we’re building a Shopify app that uses a special kind of campaign to generate and share dynamic quizzes. So, for example, for Halloween you could automatically generate a quiz like “Are You a Skincare Witch or a Moisture Mummy? Find Out Now!” in a few minutes to your lists, on your site, social channels, etc.Your customers would take the quiz and get timely product recommendations along with other preference data you could use for follow-on marketing campaigns.Klaviyo has some built-in options to make recommendations:But how to we send this new quiz data to Klaviyo to make even more personalized recommendations?I reviewed the Klaviyo docs on this, but see no obvious way to do this.The preference would be an option like: Personalize based on “Products a customer may like based on quiz results” where we either 1) give Klaviyo the customer preferences to recommend the produc

5
ebusiness pros
Partner - Silver
25 days ago
W
Contributor I
WarbleContributor I
asked in Campaigns and Flows

Clarification on Trade Program Signup Flow

I’m creating a flow to encourage some customers to enter our trade program.  I’ll be identifying these customers manually and putting them into a segment which will trigger this flow.  I’m not sure if I have this flow structured correctly.  Particularly with the time delays.  I want to send them a unique cupon with an additional discount if they sign up for the list. If they don’t sign up within four days, I want to send a followup, then if they still don’t sign up, move them to a “cold” segement.With the way I have it currently set up will the first conditional split be the “Yes” branch if they sign up at any point within four days or does it need to be immediate?  I don’t want there to be a delay between them signing up and getting the discount code. 

1
retention
Partner - Platinum
26 days ago
K
Contributor I
knewman1Contributor I
asked in Campaigns and Flows

Yahoo accounts not receiving emails

I am new to the website and I am trying to send a few emails just to make sure everything is looking good before sending to customers. Two of the emails that are being sent are to a yahoo.com account. For some reason, they are not receiving them in the inbox or junk. Is there a way to fix this?

5
David To
Community Manager
26 days ago
T
Contributor I
tombarrowContributor I
asked in Campaigns and Flows

HELP - how can I move people back in a flow?

Hi all,I accidentally hit ‘cancel send’ on all of my recipients in a segment of a flow, which means they have now moved onto the next email segment without receiving the previous one.  Is there a way that I can move them back to the previous segment so they can receive that email?  Thanks

3
retention
Partner - Platinum
27 days ago
M
Contributor III
MZeebContributor III
asked in Campaigns and Flows

When & how to loop over event data

I am trying to return event data that could be anywhere from 1 to 5 items, I want each one to populate in a bulleted list but I only want the bullet to show up if there is an associated event (ie. if theres only 1 item for someone, I don’t want 4 blank bullet points under that 1 item). Does looping achieve this? If so, what is the code I would use for that?Here is an example of the list I am trying to populate that has variable number of values returned back on the person.  

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D
Contributor IV
27 days ago
D
Problem Solver I
DanPProblem Solver I
asked in Campaigns and Flows

Flow email filters set by date

I have an interesting problem I’m trying to solve. Customers can set their own ‘re-fill’ date to get a reminder to order.They enter a flow to receive those reminders over a series of a couple of weeks, however they may reset that ‘refill date’ field at any point while they’re in that flow as they need to delay the date again.If they reset that date, how can I prevent them from receiving the remainder of the flows messages? The only message filter I can see is possible is if the ‘refill date’ is in the last 10 days, which assumes the date hasn’t been changed. But if they reset it to a date that is within the timeframe while they’re still in the flow (a total of 10 days) then technically they may still receive that? Hope that makes sense. Appreciate any suggestions on ways to troubleshoot it 

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David To
Community Manager
27 days ago
D
Problem Solver I
DanPProblem Solver I
asked in Campaigns and Flows

Replenishment Flow Best Practice

I’m trying to figure out the best performing but most customer friendly replenishment flow process. The replenishment is for only 1 product in the product range, so it needs to be filtered based on a trigger of ordering that particular product. The next order can also be determined by the quantity of products the customer ordered. How can I A/B test 2 different approaches using both static delays and reminders against using predictive analytics and sending emails based on the next expected order date? The complexity makes it difficult to:Setup because of the various conditions and branches Measure the impact and compare performanceShould I do this in separate flows that are split by the random sample condition and update a property? Or try to do it all in one? I can’t quite envisage which is the best way to tackle this yet.

1
David To
Community Manager
27 days ago
G
Contributor I
GaryV_123Contributor I
asked in Campaigns and Flows

How to boost this homeware brands campaign revenue

I'm managing the campaigns for a Homeware brand. To give you an idea of the store, here are their collections:Best SellersNew ArrivalsKitchenwareHome DecorStorage & OrganisationHouseholdRugs & CarpetsBeddingThe store list is reasonably large:73,000 Newsletter33,000 Engaged 90 daysI'm currently only sending to the engaged segment (along with other segments in the same email: expeted to buy, winback) sending 2x a week.Other segments I have sent to have brought quite poor results (repeat buyers, low opens. Vip's/low segment numbers etc.)Opens are good: 44%Clicks are quite poor 0.65%Placed order rate 0.05%My campaigns usually contain some sort of discount (much more engagement and sales if I do). I mostly send similar campaigns each month (new arrivals, testimonial, free shipping over $150, sale/discount emails etc)I'd like to really knock it out of the park for this brand.I'm finding it hard to:A) Segment the audience as there is a huge amount of SKU's (over 5000 and counting). Al

1
David To
Community Manager
27 days ago
C
Contributor II
cyclist-jzContributor II
asked in Campaigns and Flows

Dynamic Block Based on Cart

I’m currently updating our abandoned cart flow and looking to personalize it further. Is it possible to show specific testimonials based on what’s in their cart? For example, if customer added shorts to their cart it would only short testimonials for our shorts. If customer adds shorts and jersey, they would receive a testimonial for both products.  

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David To
Community Manager
28 days ago
G
Contributor I
GaryV_123Contributor I
asked in Campaigns and Flows

Can Klaviyo send an automated email triggered from a reply?

This could be a good way to increase engagement on the first open email. The automated email could contain an increased discount or another benefit

1
stephen.trumble
Community Manager
28 days ago
S
Contributor I
Steve0603Contributor I
asked in Campaigns and Flows

Showing people's order in my first post-purchase email (WooCommerce)

Hey guys !I’m trying to build a post-purchase flow for my client (he’s on WooCommerce).In the first email, I’d like to show what people just bought.I can’t find the right piece of code on Klaviyo ressources neither on YouTube.How can I show the products that people just bought ?Could you help me out please ?Thanks.Steve. 

4
David To
Community Manager
28 days ago
M
Contributor I
mshahidContributor I
asked in Campaigns and Flows

Deleting a Conditional Split

I didn’t realize that flow filters apply itself at every step in the flow and I created conditional splits unnecessarily. Tried deleting the split and ended up deleting the associated email with it  , is there a way to only delete the conditional split?

2
J
Contributor I
28 days ago
Y
Contributor I
y-fContributor I
asked in Campaigns and Flows

How to create a Conditional Split for Back in Stock?

I want to set up a Back In Stock flow with different options ie. Customer has been waiting over 30 days for product to be back in stock vs Customer has been waiting under 30 days then also splitting again if the product is over $150 which gives them free shipping or if it’s under $150 they won’t get free shipping so will receive a different email. Is there a way to set this up ? We are a store with an extensive product range so we may have various different products that people might sign up for back in stock hence wanting to split this up.

1
stephen.trumble
Community Manager
1 month ago
C
Contributor I
ChrisCheung0113Contributor I
asked in Campaigns and Flows

Email system not working - sign up form and flows

I was building an automatic email system for my pop-up page for signed-up customers. And after I build the pop up page, and the email system, they couldn’t connect, like after I signed up, I couldn’t get the automatic email. I know it’s something about the segments, but are there any specific tutorials that I can learn about this?

1
stephen.trumble
Community Manager
1 month ago
Y
Contributor I
y-fContributor I
asked in Campaigns and Flows

Can you add suggested add ons for Back In Stock Products?

I’d love to add a suggested add on products section for our back in stock emails for specific products that a customer receives a notification for… is this possible? How would we do this? We use Shopify & are familiar with Product Feeds within our emails.

2
David To
Community Manager
1 month ago

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