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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,690 Topics
  • 10,377 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3690 Topics
Send-That-Email
Contributor I
Send-That-EmailContributor I
asked in Campaigns and Flows
Klaviyo flows: List Update (action) and Lists that are set to require Double Opt-In (DOI)

In a flow, will using a “List Update” action to adding existing profiles (with DOI set at true or not) to a new list (that is set/checked to require DOI) require them to double opt-in? Again? Every time? Will it trigger an confirmation email?

171
P
Problem Solver IV
1 month ago
JessFosnough
Expert Problem Solver IV
JessFosnoughExpert Problem Solver IV
asked in Campaigns and Flows
Best way to stop a flow and allow profiles to finish?

Hi friends,I’ve searched the help center and community forum but haven’t quite found the answer to my question. I have a flow where I want profiles to stop being added to the queue to receive emails, but I want those already in the queue to finish. The trigger is addition to a segment. There is a time delay of 24-48 hours, then 1 email, then a few profile updates 14 days later. - If I set the email to manual, profiles will continue to queue. - If I set the email to draft, those already in the queue won’t receive the email, making the profile updates inaccurate.So, my idea was to edit the trigger segment, so that no one else enters it organically. Does this make sense? Is there a better way to accomplish this?

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JessFosnough
Expert Problem Solver IV
1 month ago
A
Anonymous
asked in Campaigns and Flows
Welcome flow not sending emails

Hi Community, I recently integrated my Shopify store with Klaviyo, I followed everything on the startup page and created a welcome series flow but unfortunately the flow is not triggering I have tried from multiple devices and different email addresses. I have gone through all other related topics and nothing seems to work. I have tried the following:Double checked the flow list (newsletter) Changed list preference to single-opt  Duplicated the flow  Flow is live and active Any help and guidance is highly appreciated. Looking forward to learn more about Klaviyo and be part of this amazing community.  TIA,

11339
ArpitBanjara
Principal User I
1 month ago
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Contributor I
martha098Contributor I
asked in Campaigns and Flows
Smart Sending for Welcome Flow

When new subscribers get added to our ‘newsletter subscriber’ list they enter a worflow that nutures them with a series of emails. However we send weekly newsletters to all our subscribers so that includes the ‘newsletter subscriber’ list. My worry is that someone gets added the ‘newsletter subscriber’ list and recieves their first nuture email but then on the same or next day they recieve my weekly newsletter. How can I stop those JUST in the welcome flow from reciving weekly newsletters during the time in the nurture flow. 

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Contributor I
1 month ago
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Contributor I
georgedoesemailContributor I
asked in Campaigns and Flows
Is my idea possible in Klaviyo?

Hello everyone, I've had this idea I want to implement for a client. In a nutshell, I want to develop a flow system that uses the concept of progressive personalization. What this means is, I want to further personalize the next email, based on the users activity in the previous email of a flow. Here's an example: User gets sent Email 1 as part of a flow, and in that email they click on Product 1. This now means, that in Email 2 of the flow, they will receive recommendations for Products 1.2 and 1.3. As you can guess, these products are closely related to Product 1.  I've been researching all the possibilities, but I'm not entirely sure whether this exact use case is possible or not. Also, if you know how this can be done, it'll be greatly appreciated to receive some sort of guidance of how the setup for this would look like. Thank you for taking the time to read this, as well as thank you in advance for your help!  

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retention
Partner - Platinum
1 month ago
J
Contributor I
Joshua_RubLineContributor I
asked in Campaigns and Flows
Updating Campaign Names

Hi Community.In order to implement a more clear organizational structure and/or to make it easier to distinguish between campaigns, I am wanting to edit some existing campaign names. This would be for campaigns that haven’t sent yet. I’m not seeing any way to do this. But I also don’t see that anyone else has ever come across the need or had any trouble doing it - making me think that either my request is asinine or that I’m overlooking a very simple solution. Thank you for any direction you have to offer. 

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JessFosnough
Expert Problem Solver IV
1 month ago
M
Contributor II
MengtingContributor II
asked in Campaigns and Flows
Multilingual flows and campaigns

Hi Klaviyo community, I wan to set my flows and campaigns in multiple languages. Is there a way that Klaviyo can change language according to audience country when flows and campaigns are sent out? 

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M
Contributor II
1 month ago
M
Active Contributor I
mrosiqueActive Contributor I
asked in Campaigns and Flows
How to enter former profiles within the "1st Anniversary" flow

Hello there,I have just started the “1st Anniversary” flow based on the First Purchase date. The flow works fine because new clients are being added into the waiting line.However, more than one year ago I created a flow to enter the First Order, so I have many profiles who have the first order date before I started the Anniversary flow, therefore How can I enter those former profiles into the Anniversary flow?I mean, to do like a “refresh” in order to the Annivesary flow takes into account to those clients.Thanks in advance.Miguel 

33115
JessFosnough
Expert Problem Solver IV
1 month ago
J
Contributor I
JackyContributor I
asked in Campaigns and Flows
Campaign Email can not be send but domain setting is verified

How can I fix the issue?

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stephen.trumble
Community Manager
1 month ago
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Contributor I
Steffen-rnmcsContributor I
asked in Campaigns and Flows
Black Friday: No campaign send out possible in Germany

Hi, we wanted to send out our BF Campaign mails this morning. The campaign shows that it´s being sent but no email is sent, zero recipients. This is really bad. Anybody having the same issues?Yesterday everything worked well …Thanks for any idea.Steffen

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stephen.trumble
Community Manager
1 month ago
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Contributor I
gster3000Contributor I
asked in Campaigns and Flows
Cart Abandonment for Stripe

Hello all! I recently moved away from woo-commerce and now use stripe for checkout. The issue i’m having is I don’t see any end point or trigger for Stripe to tell Klaviyo that there is a cart abandonment or someone has started the checkout process. I can’t be the only one with this issue. Please help!!!Greg

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J
Contributor I
1 month ago
R
Partner - Silver
Rasmus ThomsenPartner - Silver
asked in Campaigns and Flows
Fetch image from catalog based on event

I have technical issue, we’d like to get product image from product catalog on a custom metric, but ID & SKU doesn’t match between metric and catalog, so will need some other way to get the image by matching the two different fields.In Metrics I have a event with a custom value on an order, and i’d like to fetch the image of the product purchased from the catalog, but the value from the metric is in a different field on the catalog product.Ideas? 

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alexratcliff
Problem Solver III
1 month ago
L
Problem Solver I
Lily513Problem Solver I
asked in Campaigns and Flows
Why my campaign cancelled?

I found the same frustration in the community. Please check this link. https://community.klaviyo.com/campaigns-and-flows-30/why-is-klayvio-cancelling-my-campaign-sending-14822?postid=56639#post56639 I followed ArpitBanjara 's response to check the content and set up again. Everything is fine but I just can't send the email out. It keeps saying that the unsubscribe link missed. What should I do?  

294
chloe.strange
Community Manager
1 month ago
D
Contributor I
dina937Contributor I
asked in Campaigns and Flows
How to set up a daily push notification flow in Klaviyo?

Hello everyone,I’m looking to set up a recurring flow in Klaviyo that sends a daily push notification reminder to a specific group of subscribers. For example, a reminder for daily meditation, sent at a fixed time each day.The challenge I’m facing is that Klaviyo flows seem to only allow users to enter them once. However, my goal is to re-trigger the flow daily for users who have actively subscribed to receive these reminders.Does anyone know the best way to set up such a flow? Is there a workaround or method to ensure it re-triggers automatically each day?Thanks in advance for your help!

313
DavidV
Partner - Platinum
1 month ago
I
Contributor I
itsjacsmithContributor I
asked in Campaigns and Flows
Subdomain - Offer Different Popups/Sales/Flows? Same sending domain

Hi, Wondering what’s the best way to set it up so I can have separate flows, popups etc for different subdomains (.com and .com/ca) as Canadian and USD prices are different, as are the sales.The sending domain is still the same for both, info@.com Do I need 2 Klaviyo accounts, using the same sending domain?

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chloe.strange
Community Manager
1 month ago
N
Contributor I
nicoe2Contributor I
asked in Campaigns and Flows
Reference Universal Content from Django filter

Hey,is there a way to pull in a universal content block via gjango filter, the same way we can use webfeeds in a template? Or can Universal Content only be added via the UI?

201
chloe.strange
Community Manager
1 month ago
A
Contributor I
amoncriefContributor I
asked in Campaigns and Flows
Pass an event property to dynamically choose which product feed to show in custom HTML email?

We have a viewed collection event we want to use to trigger a Collection Abandonment type email, where we encourage shoppers to come back and see more from the collection. We have dozens of collections.We want to be able to use a product feed to show them more from the collections, but we don’t want an individual collection abandonment flow for each collection.I know we can use custom HTML to pull the feeds.FEED_NAME_HERE to gather products. My question is, could we pass in and use an event variable in a flow that then allows us to do feeds.{{ event.extra.collectionname }}, such that if we pass in the collection name in the same syntax as the feed names, we could dynamically determine which feed we want to pull in the email?Is this possible?

422
chloe.strange
Community Manager
1 month ago
H
Contributor I
hugobContributor I
asked in Campaigns and Flows
How can I automatically send an email for each new blog post with the title and content of the post ?

Hello,I created a website where I send an advice every morning to my paying subscribers. Every morning I create a blog post with the advice so people can see it after login. I would like that each day when I publish a blog post that an email is sent automatically to my customers with the title and content of my blog post. Or at leats everyday an email whith the link of the blog. 

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DavidSandel
Partner - Silver
1 month ago
A
Contributor I
aigabxContributor I
asked in Campaigns and Flows
Klaviyo reviews - product quote

Hi there,Why are some of my product review quotes not showing when I try to include them in an email campaign? I have the filters on for 4 star and above and most of my reviews are 5 stars. Can you please help?

311
P
Problem Solver IV
1 month ago
ekzoo85
Contributor I
ekzoo85Contributor I
asked in Campaigns and Flows
Help with Dynamic Data Passed from Zapier

Hello,I’m fairly new to Klaviyo and so far, I’m enjoying the flexibility it offers. It’s been a while since I’ve taken advantage of email marketing and my head is spinning from all the possibilities!That said, I’m trying to figure out some ways to integrate my email marketing into existing Zaps I have in Zapier and am becoming overwhelmed in the process.I’ll explain my overall situation, then my automation in Zapier for some background and finally ask how to tie this into Klaviyo.SituationWe have a lot of innovation items that go through various phases (hardware dev, software dev, tooling, beta testing, production, etc) and along the way, I want to update people whenever a phase is completed as well as provide them with an estimate on how long the next phase will take and when they can expect shipment of the product as we open up pre-orders in the early phases.ZapierI have a Google Sheet that I use to change the various phases and select an updated date for the completion of that phase

171
ArpitBanjara
Principal User I
1 month ago
K
Contributor I
karynorangeContributor I
asked in Campaigns and Flows
Klaviyo flow sends email when manually fired but not on insert

I have a klaviyo list with all profiles dropped and new profiles inserted at midnight through a python script. My flow triggers an email to be sent when a profile is inserted into the table and my script works as expected with the profile insertion dates I can clearly see on klaviyo. Everything is fine with all this BUT klaviyo doesn’t send the mail automatically when a profile is inserted into the list. I onced fired the email myself and it sent properly but now I don’t event remember how I did it. These profiles are not entirely new so it might be that Klaviyo is not sending emails to the same addresses.

222
ArpitBanjara
Principal User I
1 month ago
D
Contributor II
dberonio22Contributor II
asked in Campaigns and Flows
Welcome Series Flow Issue

Hi everyone,I recently created my welcome email series and linked it to a targeted list that already has subscribers. I've scheduled this for 8 AM PST today, but I am not receiving a single email, which I set up. What do you think I should do?I'm afraid that my target audience isn't getting the emails either. I checked that the flow is active and linked to the right list, but I'm not sure whether there's a delay or issue with the setup.Thank you!

282
F
Problem Solver III
1 month ago
E
Contributor II
eligus1Contributor II
asked in Campaigns and Flows
Understanding webhook url and header.

 Lead scoring in klaviyo?4 different flows that adds certain amount of points to the lead score property value.I need help answering these 6 questions.But I won't seam to get it to work.The Json body is all done but that's about it. (Source https://www.klaviyo.com/blog/solution-recipe-13-lead-scoring-in-klaviyo){    "token": "[public key]",    "properties": {      "$email": "{{ person.email }}",      "Lead_Score": {{ person|lookup:'Lead_Score'|default:0|add:'2'}}    }}Destination url? how do I find it or what is it? Tried reading but don’t understand Header? what to write? The business public api or make a private api? Change the "token" in the json body? If i want to remove points from the value, what word do I replace the “add” with? 

596
DavidSandel
Partner - Silver
1 month ago
B
Contributor I
BalandiTeamContributor I
asked in Campaigns and Flows
Order Confirmation | Purchase Date

Where can I find the purchase date tag (for each purchase)? I tried to find it but I couldn’t. I could only find the first purchase date, but that doesn’t work for an order confirmation email because the first purchase is not the same as the second/third or 100th purchase. Does anyone have an answer?

173715
W
Active Contributor I
1 month ago
P
Contributor I
Pannelli PanelsContributor I
asked in Campaigns and Flows
Filter products by Variant

Hoping someone can help with the following, any help much appreciated.We sell wall panels and on each product there is 2 Variants, the full panel or a sample.we are trying to create a flow that when a customer orders a sample they receive an email with the product or products they ordered.I can’t get my head around what it could be in the conditional split.So for example if someone ordered a sample of a black marble panel & a white marble panel,we want them to get an email that is like which one did you prefer so then we can boost the conversions for people who ordered samples or atleast get feedback as we see quite alot of people drop off after samples.

391
Will at Verve
Partner - Silver
1 month ago
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