Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,092 Topics
  • 5,765 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2092 Topics

smileyrox
Contributor I
smileyroxContributor I
asked in Campaigns and Flows

How to preference a flow over other flows

Hello Klaviyo community, I’d have 3 flows.  New Subscriber Flow - for anyone who signs up to my mailing list (incentive offered) Welcome Flow - for anyone who makes a purchase to introduce them to our brand story and our various collections Abandoned Cart Flow - for anyone who starts checkout but doesn’t complete the purchase. If someone signs up to get the opt-in incentive and clicks the shop now button from the first e-mail in the new subscriber flow but abandons their shopping at checkout. I’d like to stop the new subscriber flow and prioritize the abandoned cart flow as it shows higher purchase intent.  I’ve searched the help centre with keywords prioritizing a flow and preferencing a flow with no conclusive search results.  Could anyone help me by letting me know how to achieve this?  Would appreciate any help. Thank you!

2
In the Inbox
Partner - Platinum
19 days ago
M
Contributor I
medox744sContributor I
asked in Campaigns and Flows

i want to add snippet code to product.json for add to cart event any help please

Hello Guys i have installed debutify theme on my shopify store and now i want to add snippet code of "Added to Cart" Event, but the problem is i have product.json filein the guide here: Guide to Creating an "Added to Cart" Event for Shopify – Klaviyo - Help Center they just mentioned how to add it on product.liquid file now my question is how to add the code on json file i really need your help guys. Thanks

7
J
Contributor I
19 days ago
G
Contributor IV
Gb1996Contributor IV
asked in Campaigns and Flows

Date Property flow

Hei guys I m getting really crazy about something that in Klavyio should be super easy. Hope you can help. So I have patient profiles with custom properties as: Giorno Visita: is a date format - day in which the patient should meet the doctor  Slot Visita: is a text value - the time of the day in which the patient should meet the doctor I want to send 1 day before a notification to the patient in which i want to remember him about the visit of the day after. So i created a flow, build over a Date property. Here you can see. Unfortunatelly, I can’t see scheduled email that should be sent to this patient.  P.s. at one point it was recognizing the date and it was written that was in program only one email.

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Bobi N.
Partner - Platinum
19 days ago
D
Contributor I
dennishappieContributor I
asked in Campaigns and Flows

Flow not working as expected: "Preview Trigger Setup" indicates it should

 For my campaign I have setup a flow that sends out an email to each person subscribing to a list called “FB Ad Leads (Seasonal Calendar)”, which is coming in via Facebook Leads, and Seasonal Calendar Leads, which is coming in via a pop-up on our website.I am having the following situation:Both lists contain emails and have the column “Language” filled with information  Going to the “Preview Trigger Setup” it shows that those contacts are eligible for this flow  For new contacts coming in, no email is send out For existing contacts, when “Back Populating Flow Recipients” no emails are send out.Any support on this matter would be very much appreciated.Any idea what might cause this issue to arise? Thanks a lot for your help

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alex.hong
19 days ago
N
Contributor I
NanuContributor I
asked in Campaigns and Flows

How to add media line items event from each shopify products in a CTA?

In one of my post purchase flows I have a button VIEW USER MANUAL to redirect to a pdf of the specific purchased product which is alocated in shopify files.I added the event variable: {{ event.extra.line_items.0.product.handle }}.pdfand in the preview mode, it works but just for some products. For most of them just sends me to a 404 error page. Any idea on how to approach it?

1
alex.hong
19 days ago
smileyrox
Contributor I
smileyroxContributor I
asked in Campaigns and Flows

Flow filter failed but no conversion - howcome?

Hello Klaviyo Community, I set up an abandoned cart sequence and I can see people moving through the flow. I’ve also included a flow filter: Has placed order zero times since starting this flow. When I go into the recipient activity, I can see that on all e-mails there are a number of e-mail’s that are skipped and the reason being, “Has placed order zero times since starting this flow.”  I’ve read both of these help articles before publishing here:  https://help.klaviyo.com/hc/en-us/articles/1260805003210-Understanding-the-skipped-reason-for-a-flow-message https://help.klaviyo.com/hc/en-us/articles/115002779051The way I understand it is that the people it’s skipped have placed an order. Whether that be from e-mail 1, 2 or 3 in my sequence.  However, the conversions on the flow are at zero.  Could the community potentially help me understand this a bit better as I think I have it wrong?  Any guidance will be greatly appreciated. Warm regards,Rox

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smileyrox
Contributor I
20 days ago
AmyMOMO
Partner
AmyMOMOPartner
asked in Campaigns and Flows

Can I moderate product reviews or be notified when one is left on our site when they come from a Klaviyo flow?

Hi,My client uses Stamped.io for collecting customer reviews. I’ve set up a Product Review Flow for them in Klaviyo, which takes customers directly to the Product Page to leave a review (instead of the Review going into Stamped.io for moderation).I’m wondering if there’s any way we can moderate the customer reviews or be notified when there’s a new review - when it comes through the Klaviyo flow? Or do we manually need to go into each product page to check them? Thanks, Amy 

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AmyMOMO
Partner
20 days ago
C
Contributor I
CraftyOneContributor I
asked in Campaigns and Flows

First Purchase Anniversary without date trigger

Hi all,I was curious if there was a way to set up a First Purchase Anniversary flow without the use of a date trigger? While we do have a profile property for First Purchase Date, that was only added in the last few months and we’d like this flow to start sending sooner than that (for users who haven’t had their profile updated yet). Would a flow like below perform the same as one using a date trigger? Yes? No? Suggestions? Thanks!

1
alex.hong
20 days ago
Jakub
Partner - Silver
JakubChampion & Partner
asked in Campaigns and Flows

Transactional Flows to all customers

Hi Community, Did you use Klaviyo flows to send transactional emails? If you have a need to send notification to all customers about some privacy policy changes or in regards for example site maintenance. How you can set up a trigger to include all customers unsuppressed and suppressed?

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Jakub
Partner - Silver
21 days ago
Quiet Owl
Contributor I
Quiet OwlContributor I
asked in Campaigns and Flows

Two Triggers for One Flow?

I’ve got a situation where I had two separate events (signing up for a download link and filling out a pop up form) that I want to feed into a single flow. I’m not seeing any options to add a second trigger at the top of the flow - is this possible? Or do I have to clone my flow and just have two identical flows with separate triggers?

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Bobi N.
Partner - Platinum
21 days ago
D
Contributor I
David108Contributor I
asked in Campaigns and Flows

Changing reply to email addresses

Our customers are replying to our email and it is going to a completely unrelated email address, one that is unused. How can we amend this? The email in question has the correct ‘reply to’ email. 

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Kylie W
Partner - Silver
21 days ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Can I still add pre-written text to a reply email?

Hey! I know that in the old editor there was a way to create a response email so that when people responded to my email all they had to do was hit send and not have to type anything. Is there a way to do this in the new editor? I’ve been looking but can’t find anything.

2
V
Active Contributor II
21 days ago
J
Contributor I
JayboboContributor I
asked in Campaigns and Flows

Sunset Flow

Hi everyone.I have a question that’s been puzzling me for a little while now.I have a client who has an decent sized email list and I’ve created a sunset flow to check whether those inactive subscribers still wanted to receive emails or if they wanted to unsubscribe. Now my question is:When you send this email out and a good bunch of people unsubscribe, does that not affect your email score and deliverability?How can this flow be different from when someone just decides to unsubscribe from any other email? I understand that those who don’t unsubscribe or interact with the email will be manually suppressed but for those who actually unsubscribe, surely this has an effect on your email reputation no?Thanks for your help.Jerome

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Omar
Partner - Platinum
22 days ago
C
Contributor I
cynthiaContributor I
asked in Campaigns and Flows

send newsletter to subscribers already registered

hello, I finally created a newsletter that I would like to send to my subscribers who signed up a year ago. So I want to send them my email chain, how do I do? it seems that only new subscribers can read my newsletter channel. is there a way to send them via klaviyo? THANKS!

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Omar
Partner - Platinum
22 days ago
J
Contributor II
jtao23Contributor II
asked in Campaigns and Flows

Conditionals Logic Question

Hello Klaviyo CommunityI had a quick question regarding Conditionals in a flow. In the attached Welcome Flow (default Klaviyo template for when someone has signed up for our newsletter), we check if they have purchased in the past.If they have not purchased, we want to enter them into an email series (more than 1 email). Question 1: Assume they purchase after Email 1 in the have not purchased email series, do they exit the flow altogether or will they go back into the flow and receive the email 1 from the have purchased series? If this is the case, is there a way to exit someone when they do convert from the have not purchased series. Please note the trigger is based on joining the newsletter. Question 2: Assume they still have not purchased after email 1, will they continue to stay in the series and receive subsequent emails until they convert?Appreciate any input you’re able to provide. Thanks all! 

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J
Contributor II
22 days ago
S
Contributor I
sandgrensclogsContributor I
asked in Campaigns and Flows

Trigger for order delivered via Shopify

Hi, We recently started using Klaviyo and we hoped that there would be a flow trigger for ‘order delivered’ via Shopify. We know that we automatically send those emails through Shopify currently to our customers, but it would be great if Klaviyo had that trigger set up as well for us to use. Does anyone have any indication if this is in the works? We know there are integrations like Aftership, but we ship our orders through Skubana and prefer to keep using that platform (we use UPS and Endicia through Skubana for shipping our orders).

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Omar
Partner - Platinum
24 days ago
S
Contributor I
scott taylorContributor I
asked in Campaigns and Flows

Spamming emails despite conditions on time

So I have an abandon cart flow and I have something in my cart. It is set to wait a certain amount of time before emailing but it just spams me… Like email every hour repeatedly, how do I stop it from spamming my customers :S

1
Omar
Partner - Platinum
24 days ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows

Abandon cart dynamic block setup

Could you please let me know how to set abandon cart dynamic blocks in flow.

5
sachin16
Active Contributor IV
24 days ago
S
Contributor I
SionaWardContributor I
asked in Campaigns and Flows

How to see exact orders placed through emails

When going through to Klaviyo benchmarks for each email we are normally able to see specific people who have placed an order. For example if 5 people have placed order through the email there will be 5 names and orders. This is not shown anymore and just all orders we’ve received. Do you know how we can fix this?

3
alex.hong
24 days ago
R
Active Contributor I
Roy J.Active Contributor I
asked in Campaigns and Flows

Trigger based flow on Shopify delivery date?

Hello,I want to setup a flow that is triggered when Shopify records a delivery date for an order.  There doesn’t seem to be a pre-made trigger for this event from Shopify?  Only thing I found so far was a trigger from AfterShip, which I don’t to have to use.A Klaviyo support specialist told me I would have to use the API to send the event over from Shopify, but I was hoping there was an easier way that I’ve overlooked.Thanks!Roy

3
Jakub
Partner - Silver
25 days ago
K
Contributor I
khagContributor I
asked in Campaigns and Flows

Saving the flow trigger event's variable tags into a custom property for the person...

Is this a thing? Why isn’t this a thing?  I have a flow triggered when a person purchases an item. That event has some info that I can use in variable tags in an email or notification. But I can’t use those variable tags to add the event info to the person’s custom properties. Would be useful to (in other flows) be able to filter out only people who purchase a specific product (i.e. they have that product in the ProductsPurchased custom property). I think this can be achieved by creating segments based on what products were purchased, but just storing a list as a custom property would be great too.

4
K
Contributor I
25 days ago
C
Contributor I
ChristianV_0Contributor I
asked in Campaigns and Flows

Abandon Checkout SMS and Email messages not sending

Hello! I have been creating an Abandon Checkout Flow using Klayvio’s “Standard Email & SMS” template, but every time I test it out, I do not receive the text or email that I should be receiving. I am very confused as I believe that the integration should automatically trigger the flow once someone goes through the checkout page, but this does not seem to be the case. Do you guys have any advice for me? I am launching my store at the end of the month and would love to ensure that this is set up correctly before release day. Thanks for your time and consideration! Have a blessed day!

4
alex.hong
25 days ago
V
Contributor I
VoibonContributor I
asked in Campaigns and Flows

if we sent email through klaviyo, and then customers replied, where I can see the replied email from my customers?

if we sent email through klaviyo, and then customers replied, where I can see the replied email from my customers?

8
David To
Community Manager
25 days ago
M
Contributor I
mostlyalexContributor I
asked in Campaigns and Flows

Deleting a Branch in a Flow A/B Test

I’ve been testing two branches in my onboarding flow: one short & sweet with 3 separate touch points and one that’s 8 emails long.  The longer series is clearly shown it superiority in conversions and sales (and no spike in unsubscribes), so I want to move everyone over to the longer flow.Since I set up the flow for a 50/50 conditional split, I’ve now moved it to a 0/100 split, favoring the long one.  Now that I’ve waited a few days for the people in the short flow to have completed it, I’d like to remove the branch. My question: If I delete this branch, will it delete the data associated with it? 

4
MattR
Contributor III
26 days ago
C
Contributor II
Chris1294Contributor II
asked in Campaigns and Flows

Abandoned Carts Email -- How to prevent sending the email if the Cart is deleted?

I am transitioning from the Shopify integration to the APIs and I will be synching my Carts in the Checkout Started events. When creating flows to send Abandoned Cart emails, I add a link to the cart so the user can complete their purchase. In the backend, I delete carts after a certain amount time to clean up the database.Is there a way for me to stop sending emails that point to deleted carts?Seems like there is no record of shopping carts in Klaviyo.Thanks!

8
C
Contributor II
27 days ago

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