Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1049 Topics

L
Contributor I
lisa11203915Contributor I
asked in Email Templates and Coupons

variable event

"My product requires sending a sample design to the customer after they place an order for them to review and make edits. Is there any direct 'variable event' that can send our trial product into an email? We design the sample product using an external web, so each time there's a design, we have to manually send it to each customer.P.s. I noticed a new feature called "webhook". What can I do with it?Thank you very much."

3
Taylor Tarpley
Community Manager
7 months ago
C
Contributor I
charlotteeContributor I
asked in Email Templates and Coupons

Creating Templates with Dynamic Content

Hi all hoping someone can help with a question about creating content blocks with dynamic text and why it always shows up different when I send to myself? I am trying to create some blocks with an image directly across from live text with a table spilt 50/50 and when I preview in klaviyo it looks perfect, but when I send to my email inbox it looks completely different. I understand this may be due to the mail system used, I have tried on a couple and they both have been distorted. Does anyone know how to make sure your templates look seamless across all platforms?  I have attached the block as seen in klaviyo and then as seen in email browser.  

1
Taylor Tarpley
Community Manager
7 months ago
A
Contributor I
aagmattContributor I
asked in Email Templates and Coupons

Function libraries for email templates?

Is there a way to maintain libraries of our own functions for use in the email templates?“Don’t Repeat Yourself” (DRY) is an important programming principle, but our templates are built with a lot of cut-and-paste snippets.For example, we frequently use:{{ person|lookup:"VehicleModel"|default:'ride' }}...to say things like “new items for your Toyota Tundra”. This is sprinkled through a great many templates.The right way to do this is with a function, something like:def getVehicle(person)  # return person|lookup:"VehicleModel"|default:'ride'  person.fetch("VehicleModel", "ride")end...and then just{{ getVehicle(person) }}in the template itself.  It’s short, simple, reusable.is this syntax, or something like it, possible? Ruby, Python, Javascript - I don’t care which, any reasonable language will do. And can functions be placed into a file to be shared and reused across all our templates? 

1
David To
Klaviyo Employee
8 months ago
D
Contributor I
DennisMAXContributor I
asked in Email Templates and Coupons

How do I display price including VAT in my Abandoned Cart Prestashop 8.0.4

Hi I think I have tried everything now, so I hope someone can help me 😯I can't see my prices with VAT in abandoned baskets but elsewhere in Klaviyo are with VAT… Product description also looks weird :-/ 

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Taylor Tarpley
Community Manager
7 months ago
J
Contributor I
janzContributor I
asked in Email Templates and Coupons

Order confirmation email customization - syntax error

Hello, i wanted to customize the order confirmation email a bit and to do so, i used the email template provided by klaviyo. I want to show the order total in a different way (discount code, subtotal etc. on the far left, and the actual numbers on the far right) so I created a new static table of 2 columns and i copy pasted the part of the code that interests me in each cell. I attach a screenshot to show you what it looks like now. The issue is that it says there is a syntax error and I can’t find it. Help please Thank you  

2
J
Contributor I
7 months ago
B
Contributor III
BROCContributor III
asked in Email Templates and Coupons

Margins/Spacers between table blocks

HiI’ve created a block using 2 columns with tables within each. What I want is two columns with an image and text underneath but I want a vertical space between the two columns . I’m almost there but can’t separate the two - see image below. I want to add some vertical white  space between these 2 elements It would be possible to do if the background of the table was white using padding but I’m using that blue colour as the background. So if I insert padding the space between is blue whereas I need it to be white.I feel like I’m missing something obvious here but let me know what you guys think.ThanksSean   

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retention
Partner - Platinum
7 months ago
J
Contributor I
jeffkoenigContributor I
asked in Email Templates and Coupons

Day and month in Danish

Hello Klaviyo Community,I am seeking some assistance with changing the default date format in Klaviyo. Currently, it is set to display in English, but I need it to show the day and month in Danish. Could anyone guide me on how to make this adjustment? {% today '%Y-%m-%d' as today %} {{ today|days_later:7|format_date_string|date:'M d' }} Thank you in advance for your help!Best regardsJeff

1
stephen.trumble
Community Manager
8 months ago
E
Contributor II
ESRContributor II
asked in Email Templates and Coupons

How do I edit the currency in the price drop module?

Hi Klaviyo Community, I have created a price drop flow and set it to manual status, when I review the mail everything looks perfect except for one thing, it shows the wrong currency (dollars) I need to change this to Danish Krones (kr.).  I know this happens because I copied the module from Klaviyo’s price drop template.  FYI: the rest of the mail is showing the right currency (kr.) as the account settings is set to Danish Krones (so it’s not that).  

2
E
Contributor II
7 months ago
A
Contributor I
AnkaVContributor I
asked in Email Templates and Coupons

How to dinamically display payment date and add specific dates to it?

I’m trying to build a payment timeline for a product, some sort of an installment timeline.  I need to do this automatically, so when the user enters the Thank you funnel, they receive an email showing a payment timeline. e.x.Installment Number Due Date Payment Status 1st installment ?????? Due Today 2nd installment ????? Pending  The due date needs to be the placed order date + 30 days for the first installment, and  the placed order date +60 days for the second installment. The placed order is the first time they opted for the service. I tried using different variables, but none displayed the placed order date and function properly. Something I used but this is relative to the date I send the email not the date someone placed the order  {% today '%Y-%m-%d' as today %} {{ today|days_later:60|format_date_string|date:'M d' }} Is there a variable structure that I am missing?

1
David To
Klaviyo Employee
8 months ago
Sumit_2809
Contributor II
Sumit_2809Contributor II
asked in Email Templates and Coupons

I am having trouble understanding if/else condition for my custom HTML email

I am getting trouble understanding how can I apply hide and show block based on event trigger and value for my custom HTML email template.I have 6 ancillary and I wanna show to specific people who have not purchased it and hide who have purchased that is been purchased.  

3
Taylor Tarpley
Community Manager
3 months ago
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Email Templates and Coupons

SMS + Email Welcome Series Best Practices

Hi community! I looked but couldn’t find a best practice guide showing how to combine SMS & Email for the initial message of a Welcome Series campaign.For example, should there be a flow for SMS and a flow for Email, or should the SMS message be added to the existing Welcome email flow? If they are separate flows, will the customer receive the same unique one-time use coupon code in both delivery methods?Thanks in advance!-Bill 

3
retention
Partner - Platinum
8 months ago
T
Contributor II
Tobi ChapmanContributor II
asked in Email Templates and Coupons

Automatically applying WooCommerce coupons

Hey, I’m trying to add a link to my abandoned cart and checkout flows that automatically applies a coupon code on the click of a link. Is this possible?  I’ve tried:{{ organization.url }}/?wt_coupon/{% coupon_code 'CouponName' %}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}{{ organization.url }}/discount/{% coupon_code 'CouponName' %}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }} When I click on the link it takes me to the site on a 404 page and it reads that the coupon code couldn’t be found, despite making it within Wordpress/WooCommerce?  Can you see where I’m going wrong? Thank you :)

3
Taylor Tarpley
Community Manager
3 months ago
L
Contributor I
LéaNvrContributor I
asked in Email Templates and Coupons

How to set up dynamic expiration date coupons with prestashop

Hello,I would like to set up dynamic expiration date for coupons un Prestashop. For example coupon will expire after 1 week after been sending.I don’t see any parameters to set dynamic expiration in Klaviyo X Prestashop. I saw i was possible on Shopify, I would like to set the same behavior as Shopify an be able to select an expiration date “after a certain number of days/hours. Thanks for your help !! Léa

3
David To
Klaviyo Employee
8 months ago
T
Contributor II
Tobi ChapmanContributor II
asked in Email Templates and Coupons

Show/hide logic not working

Hi, I’m trying to use show/hide logic with an abandoned cart sequence, as for a certain SKU the price is displaying as zero, so I’d like to hide the price when the added item event data is for this SKU. Whatever logic I enter it doesn’t seem to be working. I’ve tried:person|lookup:'event.AddedItemProductID' != '10495' not person|lookup:'event.AddedItemProductID' == '10495' person|lookup:'event.AddedItemProductID' == '10495' not person|lookup:'event.AddedItemSKU' == '114e' person|lookup:'event.AddedItemSKU' == '114e'  Am I doing something obviously wrong?  Thanks. 

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David To
Klaviyo Employee
8 months ago
R
Problem Solver I
rrenoProblem Solver I
asked in Email Templates and Coupons

Edit {{ event.URL }}

I want to be able to embed a discount in the dynamically generated links.How do I slice the path out of {{ event.URL }}?ex: www.xyzcorp.com/discount/SAVE?redirect={{ event.URL | slice path }}

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J
Contributor I
1 month ago
P
Contributor II
pawpawsaregreatContributor II
asked in Email Templates and Coupons

Feature Request: better auto-formatting of bullet points of copy-pasted text from Google Docs

We draft all our emails in Google Docs and port over the content into Klaviyo’s drag-and-drop editor.The main issue we have is with bullet points. On every single email, we need to perform these steps at least once. It’s definitely a pain and something that could be automated.I am aware of other recommendations to clean out formatting to give yourself a clean slate, but that takes even more time, because we then need to re-create all my hyperlinks and formatting again.It seems like Klaviyo is able to understand Google Docs formatting pretty well overall, so could we just make it automatically add the padding to bullet point lists as in the linked steps above ?

3
David To
Klaviyo Employee
8 months ago
A
Contributor I
Ann BContributor I
asked in Email Templates and Coupons

When will the Twitter bird icon be updated to the "X" symbol in templates?

Hello,  I am curious about if Klaviyo will be implementing the new “X symbol for Twitter bird logo anytime soon. I can create a custom transparent logo, but it seems like this should be a company wide update and available in the social block settings. Thank You

2
P
Contributor I
3 months ago
M
Contributor I
marinartisanContributor I
asked in Email Templates and Coupons

What dynamic variable to use to show product image in emails?

Hello,We're newcomers to Klaviyo and have a query about incorporating dynamic images into our email. Could you please guide us on locating the variable we should include to ensure dynamic images display in our email campaigns? Or, how do we define this? For further details, please refer to the attached screenshot.Thank you.

2
S
Contributor I
4 months ago
T
Contributor II
Tobi ChapmanContributor II
asked in Email Templates and Coupons

Personalised product recommendations

Hi,  Is it possible to add product descriptions within dynamic product blocks? Thanks

3
Taylor Tarpley
Community Manager
8 months ago
T
Contributor II
Tobi ChapmanContributor II
asked in Email Templates and Coupons

Can you auto applying combined or stacked discounts in Klaviyo?

I’m looking to offer 10% off and free shipping as an incentive.I know you can make stackable codes in shopify, but is there anyway to make it so that both disocunt codes auto apply using klaviyo? I’d be sending a 10% off 24 hours before, and wanted to know if I could combine this with the free shipping? Thanks. 

1
Taylor Tarpley
Community Manager
8 months ago
M
Contributor I
mhmediaContributor I
asked in Email Templates and Coupons

Blank link it template for jpg

What link can I put in a jpg template that will allow the customer to view the email (it has all the info it in) but when they click it just stays on that page. I dont want them to get the download option.

2
M
Contributor I
8 months ago
L
Contributor I
LeviaContributor I
asked in Email Templates and Coupons

How can I make a slideshow of images in my email template?

Hi all! Would love to know if it possible to create a slideshow meaning 2 changing images in one position? And if yes how? Thank you!

3
Taylor Tarpley
Community Manager
8 months ago
I
Active Contributor I
itdebJ
asked in Email Templates and Coupons

What's the difference between uploading coupons into Klaviyo and using a Klaviyo created coupon?

What is the difference between uploading your shopify coupon codes vs using a Klaviyo created coupon code? Just trying to determine which is better for my Flow series.Please advise, thank you!  

7
Taylor Tarpley
Community Manager
8 months ago
Sumit_2809
Contributor II
Sumit_2809Contributor II
asked in Email Templates and Coupons

Logic based HTML email

Is there is a way to add Conditional or Logic on Custom HTML emailers ? or maybe to do both HTML and drag and drop ?I am facing an issue as I have pre-defined HTML email template but i don't want to show certain products to certain to some people is there is way I can add logic in HTML code itself?

4
Sumit_2809
Contributor II
8 months ago
E
Contributor I
elyserewireContributor I
asked in Email Templates and Coupons

Black Email Background changes to white in dark mode mobile view. How can I prevent this from happening?

When I test my email on mobile view in dark mode the background (black) turns to white. Is there anyway to keep this from happening?  Basically, I want to lock the color in place so that any mobile viewer sees the background as black always.  Please help!  Attached are the top two images of the original mobile views and the bottom two are the mobile previews with white backgrounds.   

2
E
Contributor I
8 months ago

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