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10428 Topics
D
Contributor I
dcrobertshawContributor I
asked in Campaigns and Flows
Can I remove profiles from a list during a flow?

Hi,We are giving our users some reward points 3 weeks after their first purchase to encourage a repeat purchase. When we deposit the points we add the profile to a specific list in Klaviyo so we know who has been recently given points.  We use Loyalty Lion and I want to use the ‘Reward available’ trigger to send our own emails notifying customers they have enough points for a reward. I want to build a filter into this flow that sends people who have just been given the rewards a different email to people who have earned the rewards organically.  So I want to use a conditional split to send people who are on the list we created a different email to people who are not on the list. But for this to work we need to remove them them from the list once they have that email so next time they enter the flow organically they get the normal rewards available email.  I hope that makes sense!

7
DavidSandel
Partner - Silver
1 year ago
P
Contributor I
PAC1996Contributor I
asked in Campaigns and Flows
How to Get Existing Subscribers into a New Flow?

Hi everyone,I recently started a new flow that's tied to a list that already had subscribers. It seems that only the new subscribers who join the list are going through the flow. I need a way to ensure that all subscribers on the list, including those who were already there, receive these flow emails.Here's what I've considered so far:Creating a Segment: One possibility is to create a segment of subscribers who were on the list before the flow started. I could then manually send them the same flow of emails via a campaign. However, I'd prefer to keep things automated if at all possible.Reimporting the List: I'm also thinking about exporting the list of people who joined before the flow started and then reimporting them to the list. This might let them go through the flow again, but I'm not even sure if this can be done. I also have concerns that this could interfere with my metrics. Usually, flow emails perform better than campaign emails since they're trigger-based. If the flow statis

1
In the Inbox
Partner - Platinum
1 year ago
L
Contributor I
LectrosisContributor I
asked in Integrations and Reviews
Cant connect embed to klaviyo account

 

1
Brian Turcotte
1 year ago
M
Contributor I
maynardTOMOContributor I
asked in Analytics and Deliverability
Custom Report vs Analytics in Flows doesn't match

It can be seen that the open rates doesn’t match in the custom report and the analytics shown in flows. What’s the reason? The dashboard and the custom report show similar numbers but looking at the flow analytics, the average open rate shouldn’t be that low. Taken from dashboard - Flows Performance DetailTaken from Custom Report 

4
M
Contributor I
1 year ago
AmyMOMO
Partner
AmyMOMOPartner
asked in Accounts and Settings
How to change my business details in partner program?

Hello,I need to change my company name and email address in my partner dashboard - but I can’t see any way to do this.I did read in the community that I need to create a support ticket and get Klaviyo to do this for me, however my business doesn’t have a paid account (as I predominantly manage client accounts). Is there another way for me to make these changes? I’m only just starting to onboard clients to Managed Accounts and don’t want them to be confused because the request comes from a different business name. Thanks, Amy

1
Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
cactusrdContributor I
asked in Analytics and Deliverability
Updating DNS - Record conflicts

Hi Klaviyo Wizards! I’m attempting to set up a Dedicated Sending Domain, but having issues with the final DNS record as it conflicts with another record e.g. “www” I can’t delete this record since it’s important  - it serves as a redirect from a previous/old Shopify store. How can I solve? Is there a workaround? HELP!Additional context: the domain is registered via Godaddy

2
C
Contributor I
1 year ago
S
Contributor I
slienekeContributor I
asked in Email Templates and Coupons
Can I use show/hide logic based on a form ID?

Hello,I’m trying to set up a block in a welcome flow to show an offer based on which A/B test variation they signed up for.The flow is filtered for the form ID.The logic I am using is: person|lookup:'$consent_form_version' == '9500556' with each block using a different form version ID (950057, 950058, etc)The preview isn’t giving me a syntax error, but is not displaying the corresponding block for matching profiles (no blocks are shown). Any ideas on what I am doing wrong?Thanks! 

1
Taylor Tarpley
Community Manager
1 year ago
C
Contributor II
curtisContributor II
asked in Integrations and Reviews
What is the best app or procedure to do IN EMAIL REVIEWS?

I was looking at Yotpo to integrate with klaviyo in order to 1. Get reviews within the email and2. to integrate with Smile.io in order to give rewards for reviews. I am concerned about the complexity of using Yotpo w/ Klaviyo but maybe I shouldn’t be.  If anyone has any thoughts or other apps that would work I would love to know more.Thanks!

4
D
Contributor I
1 year ago
L
Contributor I
LucasusernameContributor I
asked in Campaigns and Flows
Conditional Visibility based on products ordered

Hey, I’ve been stuck on this for a few hours — I’m looking for ways to show custom content blocks based on products recently purchased. Each content block links to a “How to use PRODUCT” article on the website. Therefore, if customer purchases a product that contains the word “Spray” in the title, they get shown the relevant content block which links to the correct article. Here’s the formats I’ve tried:‘Spray’ in event.Items"Spray" in event.best sellers'Spray' in event|lookup:Items"SPRAY" in event.ITEMSevent.Items|default:'Spray' {{ event.Items|default:Stick }}lookup.Items|default:'Spray' 'Spray' in person|lookup:Itemevent.Items|0:'Spray'

2
L
Contributor I
1 year ago
Healing The Hyperbaric Way
Contributor I
Healing The Hyperbaric WayContributor I
asked in Campaigns and Flows
Need to send product info

I have setup manuals/videos  that need to get to my clients and when they don’t want marketing it is creating a big problem. They aren’t getting all their tools. It said to contact you all. I need to get them their stuff. I set up all of these flows so I don’t have to send all of this when they place an order and now I have to send it all.

5
ebusiness pros
Partner - Silver
1 year ago
stam_marko
Expert Problem Solver II
stam_markoExpert Problem Solver II
asked in Lists, Segments, and Profiles
Custom Property Tag Link That Redirects to Preference Page

I am trying to tag a customer WHILE redirecting them to their preference page.I use this as my link:{% update_property_link 'profile_property' 'property_value' 'redirect_link' %}And, I want to redirect to the preference page.So, I added the Preference_page link in the code, like this:{% update_property_link 'LatestXP' '5' '% manage_preferences_link %' %}(Basically asking how’s their latest order, tagging with the appropriate number and redirecting them to their preference page.) That being said, when I send a campaign to my email (not preview!), I get this error:——This page isn’t workingmanage.kmail-lists.com sent an invalid response.ERR_INVALID_REDIRECT——QUESTIONS1. Is it possible that I need to redirect to a specific link instead of a dynamic one?2. Is it possible to find a static url for the preference page (even if that means that they have to fill out their email) ?Thank you! 🙏

5
ebusiness pros
Partner - Silver
1 year ago
N
Active Contributor II
nambirajanksActive Contributor II
asked in Campaigns and Flows
What is the meaning of the percentages in link activity in my last campaign?

 This is the link activity inside a campaign and I want to learn what the meaning of the percentages mentioned here is. Can’t I see how many clicks each place got instead of this?Appreciate your help!

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor II
MatijaContributor II
asked in Campaigns and Flows
Question Regarding Exiting Abandoned Cart Flow

Hi all,I have created an abandoned cart flow with different structured emails depending on the product.The trigger for the flow is ‘Checkout Started’. Should I add a conditional split ‘Has placed order at least once since starting the flow’ where ‘yes’ exits the flow and ‘no’ leads to the next email or will Klaviyo automatically stop the flow if a customer does indeed place an order? Thank you in advance!

2
M
Contributor II
1 year ago
S
Contributor IV
SanketContributor IV
asked in Analytics and Deliverability
How is it possible to have someone click an email without an open metric recorded?

In an campaign was checking a particular user profile. The email was of gmail.com. The profile had 1 click but 0 open for one of the campaign. Does anyone know what can cause this?

3
David To
Klaviyo Employee
1 year ago
V
Contributor I
veejaybeeContributor I
asked in Campaigns and Flows
My emails are not sending from flow

I set up an email flow and have the correct triggers. I also made sure that our list has single opt-ins. But still, I couldn’t send emails with the flow. I hope you can help me. Thanks!

1
stephen.trumble
Community Manager
1 year ago
B
Problem Solver I
brewcrewProblem Solver I
asked in Email Templates and Coupons
Stripe and Klaviyo integration

Hi guys, We’ve just moved our website over from a shopify website to a custom website using stripe, and struggling to implement discount codes. What’s the easiest way to generate unique discount codes which expire for new customers in our welcome flow? As well as unique codes which expire for customer winback flows? Thanks,Ben

12
David To
Klaviyo Employee
1 year ago
A
Anonymous
asked in Accounts and Settings
How can I change my 'send-from' email for my account?

We have created a sign up form. I changed the system email address, but it still sends the old email address in the email. I also corrected the address manually in editable e-mails. I want to know where I can edit the e-mail that the system sends when the customer has subscribed to the newsletter?Many thanks for help!

1
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
Rare SpiritsContributor I
asked in Lists, Segments, and Profiles
How can I reset my list's preference page?

Hello, I change my Preference page, trying to make it more on-brand. But the editing options are very poor. For example, I want the form to be black and the explanation text to be white. I can’t seem to enable that since I can’t modify the style of the text blocks. It is very annoying. Now, my page is a disaster, and I want to reset it to the default values. But that is impossible as well. Would anyone be able to help me?

1
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
steph in nyContributor I
asked in Campaigns and Flows
Problem with Post-Purchase Flow Set-up Using List Trigger

I’ve attached a screen shot of how one of my post-purchase email flows is set up.  Originally, I created these flows and none of them were triggering.  I was advised to change the type pulldown from “text” to “list”.  This helped, but only for some post-purchase product flows. Even though all of them are set up the same, some of the products are still not getting triggered.  Specifically, when I changed the Type pulldown from text to list, a list of some of my products appeared and I was able to select the correct one.  But sometimes the product did not appear in the list of products.  So instead of selecting it, I typed it in.  I made sure the wording exactly matches the product name.  It is for all of these products, the ones where I had to type it in, the flows are not working.Here’s what it looks like when the list of products appears but some products are missing.My guess is this has something to do with those products not appearing in the list of products that appeared.  How is t

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
mike_sun_riseContributor I
asked in Accounts and Settings
How do you create marketing content for a site with different languages?

Hi, we have installed Klavyo on 2 of our websites, omstrip.com (site in Italian language) and omstri.com.br. (Site in Portuguese-Brazilian language). They are the SAME website that just sell in different coutrines. Currently Klavyo is configured with sending emails/template in Italian language also on the Brazilian website. How can I configure the emails/template for the Brazilian site in Portuguese language instead of the Italian language? Thank you

1
Taylor Tarpley
Community Manager
1 year ago
P
Contributor I
Paul_89Contributor I
asked in Email Templates and Coupons
How can I export coupons and see what coupons came from which flow?

Hi, I have a store where a customer can add a specific product (X and Y in this example) to their checkout cart and complete their purchase. They will then need to enter a product-specific flow and receive a dynamic code generated by Klaviyo, which they can redeem at a participating merchant (restaurant/massage therapist etc). I need to export these codes for each merchant.  For example: Sally orders product X on my online store. She then enters a product-specific flow that generates a dynamic code that she receives in her inbox. She takes this code to her local hairdresser, who is a participating merchant. Sally receives 10% off her bill at the hairdresser. Fred orders product Y on my online store. He then enters a product-specific flow for product Y which also generates a dynamic code. He takes this code to his local butcher (a participating merchant) and also receives 10% off his bill. Can I export these dynamic codes from Klaviyo - and see which codes were generated for each flow? 

1
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
BookStoreAContributor I
asked in Campaigns and Flows
Email asking users to update their email addresses for a coupon?

Hi, we’re a bookstore with a large student population. The graduating class will be losing access to their school emails in a couple of weeks, so we’d like to send an email to them asking to update the emails on their profiles to get 10% off. Is there a best way to do this? Thanks in advance!

2
B
Contributor I
1 year ago
A
Contributor I
aromaplanContributor I
asked in Email Templates and Coupons
Why does my campaign have a color difference in mobile version?

I created an email marketing and configured it for the mobile version. I sent the test version and when I saw the colors of some items they are completely different from the ones I configured.This problem is only in the mobile version, on the computer the layout is the same In the preview everything is perfect: When I open it on my phone it looks like this: 

1
Taylor Tarpley
Community Manager
1 year ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows
How do I remove border on only my hero image?

Saw that everlane sends their campaigns without a white border on their first image. I think it looks clean and I want to re-create that on my end. How do I do it?  

1
ebusiness pros
Partner - Silver
1 year ago
L
Contributor I
Live NadoContributor I
asked in SMS
Google Form for Unable to Verify Toll Free Number

I received the unable to verify message regarding my toll-free number. My website is live and I’m selling non-offensive or flagable apparel. I think my toll free number was not fully activated and that might be why. I filled out the Google Form to have it re-verified. Does this solution work, how long does it take? Since I have zero access to someone even via email unless I have a paid plan (which I just don’t need yet) I don’t know if the Google Form submission will work.  Any insight here? My toll-free number is hooked up. My website is LIVE and I’m not selling any questionable products. Thanks so much in advance for any guidance.

1
David To
Klaviyo Employee
1 year ago
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