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Hi - I currently have an active pop up form on my website that is working fine, but have gone to create an embed form that won’t publish as it says that sign up forms are not successfully installed. I have checked other threads and made sure that my website is only associated with 1 Klaviyo account, but I can’t figure out why else this is happening? Any thoughts would be greatly appreciated!
I have checked the box for Klaviyo to automatically connect the scripts for the sign up form but its says it is not installed for the my website. Why isnt it working, is there something Im doing wrong on my end. I dont want to paste it manually if I dont have to.
Hey Friends,We want to bring our transactional emails (WooCommerce) into the Klaviyo fold. Seems like a good idea for a number of reasons including brand integrity, control over messaging/language, tracking customer data, etc. And although Klaviyo Support confirms it’s doable, I wonder if other WooCommerce peeps are doing it...if it’s common practice. If you’re on WooCommerce and are sending your transactional emails through Klaviyo...how’s it working out?If you’ve considered this switch but opted not to make it...Why not? Thanks! Mike
Hello Klaviyo Community, I need your help!I have created a List called Customers Mailing List. Customers who have joined my newsletter or place an order go to this list. They will receive weekly newsletters from me. Customers who sign up to the newsletter will receive a Welcome Series Flow. I’ve added a flow filter on the Welcome Series Flow which should prevent customers that have already placed an order from receiving the Welcome emails (I dont want them to receive this). However from my testing, it seems that the filter is not working and all customers (even the ones that have placed an order) receives the email. On Klaviyo the customers profile is showing that they have placed an order. Ive attached the profile and trigger sections.Is anyone able to shed some light on this?Thank you in advance,Alana
Hi. My question is, I’m paying about $100 for my list of contacts, problem is I’m currently not using that list at the moment, if I stop paying will I completely lose my list? Is there a pause of some kind? My business requires many emails but does not require to use the emails often at all, I’m talking 6/7 months at a time or so. Is my only choice to keep paying monthly even though I’m not using it for months? Are there any options here? Thank you.
The background on the email template is showing as really thick on some emails. How can I make this as thin as possible? I have the boarder size set to zero and the email width set to 700px already. I would like it to be around 2 or 3 times thicker that the white boarder around the picture.
Hi, I tried linking my outlook calendar with Klaviyo behind a button, so people can schedule a call/meeting. The problem that I have is the following → when I test the flow and click on that specific button, i get redirected to a ‘bad request’ outlook url. The link works, but not when it’s put in Klaviyo.. Does someone know, how I can fix this? Thanks in advance!
Hello, i try to integrate klaviyo to my new woocommerce website but it does no work. I always have this error message: Details: Unable to access API with credentials specified.I deleted the integration many time et reinstalled it, it does nothing. I also have klaviyo integrate to my shopify store, have i to delete it from shopify first in order for it to work ? Thanks for reading
Hi guys, We’re using Shopify integration to trigger these transactional flows using Klaviyo’s metrics (Order Placed, Order Fulfilled)And we display a dynamic table to highlight the products ordered. We use just a regular table with dynamic rows, basically a standard block. But some customers are complaining that, for some reason, they see duplicates The weird this is that this happens only for a small percent of customers and the device/email client doesn’t matter, at least we’ve noticing this on a bunch of different ones so far.. Please advise if anybody faced with such an issue. Thanks!
Hey,I would like to know if it’s possible to write a specific text if my client choose a specific action in my website. (I already have the event correctly configured)For example:if my client chose the Mondial Relay Pick Up → Thanks for choosing Mondial relay, you will receive … If he chose Delivery → You will receive your order in the next days Else → My 3rd optionThanks a lot,
Hi, We are working with an Art merchant are looking for a solution with signup forms that allows us to collect subscribers depending on the artist page they sign up from.Currently, each Artist has their own ‘Subscribe for Artist updates’ page which links to a signup form ID. We do not want to create a unique signup form for each artist as there is a large number or artists and it would not be practical.We would like to tag the subscribers with the corresponding artist name, and then be able to segment them in Klaviyo, while keeping them in 1 Klaviyo list, coming from 1 signup form.We have these options in Shopify for the artist signup:Based on the image above: would it be possible to set all artist signups as local as this auto tags artist name, then import these customers to Klaviyo with the Artist Tags pre-assigned?If so, how do we achieve this?Side note: Klaviyo support suggested to have a dropdown menu within the signup form that creates profile property for each subscriber. This s
Hi all,Is there a tool/report within Klaviyo that you can pull out a time frame of all flows or a way of cross referencing to see if you could trigger multiple flows at the same time.For reference I spend most of my week doing audits on new clients and existing clients, i currently go into every flow that is live and map it into an excel spreedsheet to see where the customer journey might fall down.I.e my latest client has 8 post purchase flow for induvial products which is great lots of touch points but if i order from 4 flows i will trigger all flows not great end user experience when I receive 4 emails at the same time.Ideally I am looking for something that will tell me all of the live flows, all of the trigger points and all of the flow filters.Dave
I have various questions actually1. I think the emails are showing up on Klaviyo when people submit the form but only under Profiles. They are not showing on Newsletter List and therefore, can't receive welcome emails 2. I tested the welcome emails with my emails but adding manually to newsletter. I received the email but it's going to spam. The Klaviyo accounts is new. I use Gmail and have been hearing about people having issue with deliverability to Gmail addresses, could this be the issue?
Hi TeamI have been struggling to understand this but have not had a luckI want to track the initial source of subscribers navigating to our website. we are spending hige on facebook and google ads + other referral marketing and once some one comes from any source, they will be triggered with an optimonk pop up which will be passed to klaviyo. or the other way to add is customer opting in via shopify checkout.Now we want to know the LTV of customers coming via facebook ads (not lead gen) and added to klaviyo. As per klaviyo articles, i tried creating a segment to find subscribers via facebook but all i can see is some random ads ids which looks like name of the campaigns, but not sure if its via facebook or google. Attaching the screenshot below is there a way i can identify if the initial source for navigating to the website and added on klaviyo list?same for Google.we want to spend on a channel where the subscriber clv is high?Thank you in advance.
We sell wine and would like to make a “Fine Wine” segment defined by price.I can make a segment of people that have viewed products with a specific price (“where [Price] equals [x]”.But it would be nice to have the possibility of “is greater than” etc in stead of equals, which cant be changed. Any others workarounds? I have made something with categories (ie, Bourgogne, Napa Valley etc) but they can contain wine that isn’t “Fine Wine”-definition, so that is not super great. And we have tousands of products, so making a “Fine Wine” category would take a lot of time.
Need help with this urgently. The rest of the options in the column keep getting blocked by the section. I attached a pic below to show what I mean. As you can see, I’m trying to select the Go To URL option but it won’t even show it. Please let me know how to fix this! Thank you!
Hi, I currently use WPForms for the contact and purchase forms on my website. I am trying to see if there any way to be able to connect to WPForms using the API keys. My forms right now collect abandoned entries and data but, I do not have any ability to send these abandoned entries to a specific list in Klaviyo.Does anyone have any knowledge that may be able to help me build this script to send these abandoned entry emails to my Klaviyo account and into a specified list?Thank you.
Hi All, Is Revenue per recipient also tells us how much we can spend on lead gen ads? for instance last month our RPR from emails were $1.19, does that mean this is something we should spend on new subscribers acquisition via paid ads? Is RPR which klaviyo tells is after all the marketing expenses/taxes etc?Aplogise if i am confusing Revenue per recipient with revenue per customer, Klaviyo only shows RPR so i am assuming RPR is also Revenue per customer also? I have read this https://www.klaviyo.com/blog/revenue-per-recipient#:~:text=Revenue%20per%20recipient%20tells%20you,also%20help%20you%20get%20better. it doesnt tell if RPR is a right metric to use for projecting customer acquisition? Can someone please guide about this metric. Thanks,Sunny
Hello,Is there anyone out there that might be able to help me out with this issue?Problem: When selecting a product that is sold out - #1 the notify me when back in stock button is not showing up. #2 But, when the product page is refreshed it does show up - #3 however it will show up even for products that are in stock (right under the add to cart button)I attached a few screen shots of the code and what the buttons looks like. 1,2,3If someone has experienced this and can help me out it would be super helpful. Thanks in advance!
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