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7399 Topics

D
Contributor IV
Diana123Contributor IV
asked in Email Templates and Coupons

How Many Fall Back Fonts Should I use?

Hi there! I’m trying to add a custom fonts to my email template following these instructions and establish my fall back fonts.My desired brand font ad fall back fonts:Desired branded font: Poppins Fall back font 1: Open Sans Fall back font 2: New York Fall back font 3: san-serifMy questions:Is there a limit to the number of fall back fonts you can have? Is 3 ok? What code should I use to best execute my desired brand font and fall back fonts? Open Sans is known to be a good default web font but it is not available in Klayvio. Do I need to add the font URL for Opens Sans or can I just list the font? Code - this is the code I’ve drafted for reference: <style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Poppins:wght@400;600&display=swap’);  p, h1, h2, h3, h4, ol, li, ul { font-family: ‘Poppins’, Open Sans, New York,  sans-serif; }</style> Thanks in advance for your help!Best,Diana

7
Taylor Tarpley
Community Manager
1 year ago
W
Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

Segment Reports

I would love to see segment based custom reports on the roadmap.I’m doing a 2021 review of an email program and the segments are based on some very useful data points. Not being able to easily report on their growth over time seems like a big oversight.I know I can go into each segment and go into the reports from there, but surely adding this to the custom reports can’t be too much of a leap? It’s incredibly time consuming if you have a lot.

2
W
Problem Solver I
1 year ago
P
Contributor I
pmjchanContributor I
asked in Campaigns and Flows

update "unsubscribe" font color

I tried to update the unsubscribed: {% unsubscribe%} font color in the email , but failed. It works on other hyperlink but not the unsubscribed syntax, any tricks to change the color ? 

1
alex.hong
1 year ago
P
Contributor I
pmjchanContributor I
asked in Campaigns and Flows

Turn Time Syntax to Local Time

I used the Klaviyo time syntax to setup time related event : {% today "%Y-%m-%d" as today %} {{ today|days_later:5 }} However I realized it is displaying in UTC time , is it possible to switch back to local time ? 

1
stephen.trumble
Community Manager
1 year ago
Steve V.
Contributor I
Steve V.Contributor I
asked in SMS

Workaround to export SMS Conversations to .csv?

Hi everyone,I just confirmed with Klaviyo Customer Support that it’s not currently possible to export all SMS conversations to csv, but I’m wondering if anyone might have thoughts on a workaround.They did say that “in Q2, our development team is planning on releasing a SMS to Zendesk feature.” Unfortunately we don’t use Zendesk, so that’s not much of a help to us.Any ideas? This would really help us better track and manage our SMS conversations. Thanks,SteveDisaster Recovery Connection

3
alex.hong
1 year ago
C
Contributor I
ClaireTBqContributor I
asked in Campaigns and Flows

Sending the same email multiple times to a customer

I have had a couple customers reach out and explain that they receive two copies of the campaign emails every time one is sent. They do not have multiple accounts, as it is going to the same email and I have cross referenced that they are not on multiple lists, segments or profiles. 

2
C
Contributor I
5 months ago
D
Contributor I
DC98Contributor I
asked in Campaigns and Flows

Automated Monthly flow

Hi,  I’d like to create a flow for our VIP customers, wherein once a month they would receive an email with a 30% off discount code I’d like the flow to go out on a specific date of the month say the 15th of every month but as far as I’m aware this isn’t possible? I have the segment established but is it correct that you can’t send flows on specific dates? Thanks in advance!  

1
retention
Partner - Platinum
1 year ago
R
Contributor I
rvmc2022Contributor I
asked in Campaigns and Flows

Dynamic coupon in windback flow (can see received multiple times by same user)

Hi everyone, We’re looking to create various retention flows based on the number of orders a customer has placed. The last flow would be triggered when some places their third (or 4th/5th,...) order meaning that they might flow through the flow multiple times later down the line if they re-purchased. We were hoping to use dynamic coupons rather than static ones but I’ve been told that if the same customer flows through the flow multiple times they’ll be served the ‘same’ dynamic coupon combination. Is there a way around this? :)  

3
David To
Community Manager
1 year ago
S
Contributor I
sylvieContributor I
asked in Integrations and Reviews

Fire custom webhook when user unsubscribes?

How do I add a custom webhook endpoint for Klaviyo to call when a user unsubscribes for a list? Does this exists? It’s a must have feature of an email provider. If this isnt available how else can I keep subscription statuses synced with my application database?

9
C
Contributor I
24 days ago
C
Contributor II
cyclist-jzContributor II
asked in Lists, Segments, and Profiles

How to link button to your Update Preference page

So far we’ve been sending out one email to all our subscribers. We’d like to better understand our customers, their needs and preference to better serve them emails that are relevant. I’m planning to send them an email to update their email preference. I’ve updated the default preference page with additional questions using the checkboxes option. What I’m struggling with is actually linking it to a button in the email. When I used {% manage_preferences %} in place of the button URL, it displays as:  

10
E
Contributor III
1 month ago
C
Contributor I
CoachBContributor I
asked in Lists, Segments, and Profiles

Create Segment of Viewers of One Specific Product

How do I create a segment of people who viewed (but did not purchase) one specific product? What is the segment filtering for this? I already have the viewed product coding on the Shopify store.

1
stephen.trumble
Community Manager
1 year ago
G
Problem Solver I
giannishadjProblem Solver I
asked in Accounts and Settings

Why do I get a confirmation email for single optin

in the settings of my list I have checked single optin and still I get a confirmation email when testing for subscription. Why?

3
retention
Partner - Platinum
1 year ago
E
Contributor II
EveContributor II
asked in Integrations and Reviews

Klaviyo / typeform / sync email Klaviyo

Hello,I would like to sent a email with a typeform quizz. But I wouldn’t ask again the email.Can Typeform retrieve the email sent through Klaviyo and keep this data ? If yes, how ? Thank you 

6
S
Contributor I
1 year ago
M
Contributor I
MrTGR57Contributor I
asked in Campaigns and Flows

Abandoned Cart Email Not Sending

hello when I create an abandoned cart campaign the emails are not sent even though the campaign is well configured. Only test emails are sent can you help me?

1
Dov
1 year ago
R
Contributor I
RyoContributor I
asked in Campaigns and Flows

How can I send a reminder to notice users that a discount code will expire in few days using a Flow？

In our service, we send a discount code once in a few days.  I want to remind the users every time and notice that the discount code is almost expiring automatically by setting up a Flow. Moreover, I want the reminders to be sent only to those who received the discount code earlier, and only to those who didn’t use the discount code.

1
alex.hong
1 year ago
F
Contributor I
FB3Contributor I
asked in Campaigns and Flows

What Flow Filter Condition will Prevent People from Coming in With a Certain email?

I want to add a flow trigger filter to eliminate people from the flow that have ebay in their email.Is this the correct configuration?Properties about someone > email > doesn’t contain > ebay I also have these two options in flow filters:$address1 and $source - Can anyone explain what these two mean? Fiona

1
Taylor Tarpley
Community Manager
1 year ago
T
Contributor I
tarasContributor I
asked in Email Templates and Coupons

How can I make buttons transparent in a new editor?

I can’t make button transparent in a new editor. How to?

7
A
Contributor I
3 months ago
S
Contributor III
studiocarlyContributor III
asked in Campaigns and Flows

Abandoned Cart Flow Product Layout

Hello Has anyone had success in changing the layout of the Klavyio Default Layout?I want the image  on top, and text underneath - which is much better for mobile.When moving the code into a text box, the emails didn’t pull though the Shopify data (as 2nd image) Help  

1
Bobi N.
Partner - Platinum
1 year ago
L
Contributor I
LBWRichContributor I
asked in Sign-up Forms

Signup Form Popup works sometimes

Hello,This is my first post, I’m new to Klaviyo and relatively new to shopify.Our issue is with the signup form. I have set it up to popup. I have experimented with different options but because of this issue, am now testing on the simplest of options. See below setting. This would surely mean, it pops up to everyone, all the time. No matter concerning cache or cookies. Either way, I’m trying on incognito mode to clear this up. However, sometimes it works (about 10% of the time) the rest, nothing happens. It usually works first time, if I change a setting in the backend, but then stops again.We have not launched the shopify site yet, but have it available in password protected mode but am testing it sometimes without the password both in incognito and normal browser. Tried this in safari and chrome both on mac and windows. It works sometimes in password mode, mostly not as noted above. Same for when the site is live.I have not installed the snippet code, as per instructions we have sho

3
Dov
1 year ago
E
Problem Solver I
eCommetryProblem Solver I
asked in Campaigns and Flows

How Do I Prevent Subscribers from Receiving multiple Coupons from Different Flows at the Same Time?

So, I’m strategically planning some flows for a client, and these include a Welcome Series flow, a Cart Abandonment flow and an Abandoned Checkout flow. The Welcome Series flow eventually includes a coupon, the Cart Abandonment flow eventually includes a coupon and the Abandoned Checkout flow also eventually includes a coupon. My issue is that two of the three flows could potentially conflict with each other and offer a subscriber two separate coupons.  As the Cart Abandonment and Abandoned Checkout flows are flows only subscribed members will enter, how do I prevent subscribers from getting two separate coupons (from the Welcome Series flow and either of the Cart and Checkout flows)?  

2
E
Problem Solver I
1 year ago
E
Contributor I
eilmcgContributor I
asked in Accounts and Settings

Klaviyo is asking me to setup and integrate with shopify again

When I logged onto klaviyo, it acted as if I did not set up my account yet.  I have been a paying customer of Klaviyo for over a year.  The prompt was to run the integration with my shopify store, which I have already done.  I did not run the integration again for fear of losing everything I have set up in my klaviyo account in the past 15 months.And since the system does not recognize me as a paying customer, I can not access Chat.  VERY ANNOYING!!! I need to access my account immediately.  I did submit an email, but no response yet.  Argh….Anyone have ideas?

1
retention
Partner - Platinum
1 year ago
T
Contributor I
tarasContributor I
asked in Integrations and Reviews

How to integrate Snapchat - Lead Generation - Lead Form with Klaviyo

Snapchat has the equivalent of Facebook Lead Generation Forms. But there is no integration option on Klaviyo.What is the best way to send contacts from Snapchat to Klaviyo?

1
alex.hong
1 year ago
S
Contributor I
SandrineContributor I
asked in Campaigns and Flows

Customer Personalization by gender

I want to address our customers according to their gender:Our customers are sorted by gender (we are using the Shopify App Customer Gender), so every customer in Shopify is linked to a female or male tag. What do we need to do that we can address women and men with a different salutation?Dear (Mr. or Mrs. - depending on male or female tag) {{ last_name|default:'friend' }}Example if a customer has the male tag: Dear Mr. xyIf a customer has a female tag: Dear Mrs. xyThanks in advance!

1
Dov
1 year ago
J
Contributor I
JWNContributor I
asked in Lists, Segments, and Profiles

Downloading all of my raw data

I’m looking for a solution to download all of my raw data from Klaviyo without having to pull in all in different reports. Context: I’m currently trying to create a dashboard for clients using Google Data Studio. I need help as I’ve tried to message support, live chat support, and to call the sales team, but it’s all been down. I know they have connectors that you can purchase, but would rather work will all my raw data first manually before looking to automate the process with the likes of Supermetrics or similar. 

2
E
Contributor I
5 months ago
PaulZenymarketing
Contributor I
PaulZenymarketingContributor I
asked in Lists, Segments, and Profiles

Segmentation with multiple offers

Hey everyone, I’m very confused what the best approach for my situation is.  My clients has multiple opti-in offers/lead magnets A free course, a cheatsheet, etc.  Currently, they all get signed up to a Master list. Then they are segmented by source. Then they get added to a flow corresponding to a source. The problem I have is that I don’t want people to be in copies of the same flow if they sign up for multiple lead magnets. How do I avoid that?  Also, I’m getting a lot of skips in my flows (Person no longer in list/segment) and I can’t quite understand the reason why. I think I want to just re-do the whole flow set-up from scratch, but the problem is this: If I change the current sorting segments, they will kick people out of the current flows.  If I create new segments and send them to flows, some people will get added to multiple flows because they will belong to the old and the new segment.  If I disable the old flow, It will stop sending to people already in it.  How do I approa

1
retention
Partner - Platinum
1 year ago

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