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Hi, when sending a preview email versus sending a live campaign we noticed that there is a white dot in dark mode Outlook in the upper left hand corner of the email- it is only noticed in the campaign- does anyone have any insights on this? https://www.screencast.com/t/JCDaSIEYyjul
I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.
Hey everyone, I’m trying to setup a win back flow for customers that haven’t ordered within 75 days (but have at least placed 1 order).I setup the flow and set a filter, it seems to have filtered out people that didn’t place one in 75 days (which is opposite) of what I wanted. No mater what I do, and back-populate, the status does not change.What am I missing? Is there a way to start everyone from 0 in the flow? https://www.dropbox.com/s/lnu0wcns1jza1g4/winbackflow.png?dl=0
Hey everyone!Question RE linking SMS to a customers existing profile via pop up. If a customer opens a URL from an email and then I present them a pop up to leave their mobile number is there a way that klaviyo can recognise its the same user and update their profile? Or do I have to request both the email and phone number to get this synced to someones profile? Thank you! Penny
Greetings Klaviyo Community,One of my client gave me access to his Klaviyo account (I don’t know which one of the client). His account was disabled, I was not know this and by mistake I switched to his account and now I’m unable to access my own account. I’m unable to switch my account from one to another. I’m really worried about it, what should I do? Please help. Thank you!
Hi there, I am trying to make a flow for customers who’ve bought a specific product with a conditional split to see if they’ve bought another related product. If Yes, they flow through to a 12 hour wait then receive an email. If No, they flow to another email. It seems though that almost everyone is stuck in the Waiting phase of the conditional split and I’m not sure why.Also, only 5 people have moved down to the Yes flow email, and they are all in “review” and no emails have gone out. Can you help me figure out what I’m doing wrong? Thanks
Apologies if this has been asked - we have been searching for an answer and couldn’t find one.We just synced up a ton of templates via the Klaviyo API and it seems they all lack drag and drop functionality, but if we manually import the same exact HTML and code and open it as a drag and drop template, it works.Any suggestions?
HiWe have built an integration with OneTrust and since there’s no webhook feature in Klaviyo we are using OneTrust to collect subscriptions and then send users to Klaviyo via APIs.Everything works fine, just depending on the collection point used to collect data OneTrust has capability to send or not the final acknowledgment email with record of consent.Is there a way to send these emails from Klaviyo also for users added to Profiles via API? Thank youfabrizio
Greetings, We are seeing “Viewed Product” tracked in the activity log, complete with URL, ProductID, Name, and so on. However, when creating a segment to try to isolate users who have viewed a specific product, the segment returns null. I am able to find a user (or group of users) who fit the parameters in the activity feed, but the segment does not include them. Segment setup is super simple: Any ideas?
An email bounces when it doesn’t successfully deliver or is rejected from the inbox provider. Klaviyo will automatically suppress profiles that hard bounce, but what about emails that soft bounce?Klaviyo will suppress these profiles automatically after 7 consecutive bounces (with no successful deliveries in between) but if you’re concerned about your deliverability, you may want to consider cleaning these bounces from your list! You can create a segment of profiles who have bounced a certain number of times (i.e. 3x) and suppress that segment of customers before they reach the 7 consecutive bounce rule. To do this, create a segment in your account using the following conditions:You can use the filter icon to filter by Bounce Type and then select Soft when you click into the text box. Note that if you simply segment by Bounced Email, all profiles that bounce (regardless of the Bounce Type) will be pulled into your segment!Once created, export this segment as a CSV, navigate to the Profi
We enabled a Multi Step Signup form to capture email first, then SMS. One is for desktop and one is for mobile and they are both set to show to target non-Klaviyo profiles. Step 1: Email FirstHas an email input field and a button. Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome email flow After Submission it is set to show the next stepStep 2: SMSHas an phone number input field and a button. Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome SMS flow After Submission it is set to show the success messageI am noticing that customers are not being sent into the welcome email flow after submitting the first step so I have a feeling they are only being added to the specific list after completing both steps of the form. How can I change this so that each submission is accounted for individually?
Hello,We’re looking to make an email to send out to all of our current email subscribers informing them of our new SMS VIP group. We want to have a way for them to sign up over the email. Is there a block we can put for them to input the number on the email directly? Or will we just have to include a button for them to click that brings them to the sign up page. Thanks
My Shopify website is new - so new that the actual store pages are not yet live, though other pages are. I have added a Klaviyo newsletter signup to my site using a snippet. It works fine but is clunky with the design. I’d rather use the signup form in the Shopify template, however the integration is not working! I followed directions without a hitch. It says that my site is integrated, yet any email addresses added via the template signup are added to profiles and do not show up in the newsletter list. (In fact I have to search to find the profile and the profile says that it accepts marketing) Is it because the snippet is still installed? I only have one store and one Klaviyo account. I have searched through the forum and I am seeing that this has happened to several people but have not found a resolution for a new store with a small newsletter that is just starting.
Hi all, I have Klaviyo for my Shopify store and have set-up an auto-email to shoot from klaviyo as soon as someone signs up for our newsletter. Now we want to go one step further and send all transactional emailers via Klaviyo (e.g. order confirmation, shipment dispatched, order delivered, refund processed etc.). We use ‘Recharge subscriptions’ for payments and subscription management & ‘Deliverr’ for Shipping. Currently while testing I see these emails are triggered directly by Shopify, which I don’t mind, but just wanted to check with the community if there is any benefit in moving even these emails to Klaviyo? Thanks,Rishabh
Hello, There is something weird that happening around our cart abandon flow. When we’re clicking the CTA button, it doesn't take us to the abandoned product page, it only takes us to the Home page, making it extremely difficult to find solutions on it. Is there anyway around on how to fix this type of issue? Our ecommerce platform is Magento 2.3
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