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I have created a simple pop-up form to give away free affirmations and collect email addresses. The form works great except that when a user closes it, a little tab shows up in the bottom left of my website that says “Save 15%”. When a user clicks the tab, the pop-up comes up again. Since I’m not offering 15% off I’d like to change the wording on that tab. Does anyone know how to do this?
We have a paid subscription but the chat bot wont put me through to live chat human support.It just bombards me with useless links and tells me I need a paid subscription to access live chat.I’m trying to set up a new account and being forward to waste my time with this nonsense.
Hi all, I know everyone is having issues with t-online.de email addresses for some time now.I’ve implemented all of the suggestions from t-online on my German clients accounts (dedicated sending domains, consistent volume, double opt it, SPF, DKIM and DMARC) and they are still bouncing.I can live without t-online if it was the only one, but I ran an inbox placement test with Email on Acid and web.de, gmx.de, freenet.de and yandax.com are all going straight to spam too. It appears these emails aren’t reading the SPF and DMARC records at all: web.de issuesNo Gmail issuesIs there any solution here? Or even something to try? Feeling hopeless & frustrated 😢 Thanks.
Hi, Hoping someone can help me! I have just logged into my Klaviyo account and the emails I had built for my Welcome Series and Abandoned Cart have gone. Also when I go to the sign up form section, I get directed to the library but I have previously built a form that I can still see on my site.Also none of the images I have previously loaded are in my library.Has anyone else experience this or can anyone provide some insight?Thanks!
Hi Community! Super simple question - but can’t seem to find the answer. If an email is added at the POS, will they be added to the designated list in the Shopify/Klaviyo connection? Our client is hoping this is the case because they do ask “would you like to add you email to receive offers and updates?” Thanks!Chelsea
Hi,I am working with a client who uses Shopify and Klaviyo. Klaviyo has an inaccurate number of subscribers compared to Shopify’s list. I then realized that the list in Klaviyo was only double opt-in which I changed now to single opt-in. How can I get those additional subscribers that are in Shopify over to the Klaviyo email list? I’ve tried doing a reimport but that didn’t change the number. Any suggestions on how to do this? Also, is my assumption right that since my Shopify settings we’re on single opt-in and Klaviyo list was on double opt-in, Klaviyo was not taking those into account? Any help on this topic would be great! Thanks in advance!
Good morning, I have just switched to Klavyio, I am two weeks in, and have sent 3 email campaigns using the ‘guided’ settings. My open rate is constant with my previous platform, however I am not generating any click or sales. My click rate used to be 3-5% with a 34-38% open rate. Now it is 0.1%-0.4%The style and content is totally comparable with my pre-Klavyio emailsWhy would this be?Can I send to all the excluded customers - how would I identify who Klavyio selected?
Hey ThereI have the consent checkbox for my woocommerce which was created via the Klaviyo. checkout page klaviyo consent box.Having done a few tests, I can see that emails are still being sent even if the checkbox has NOT been ticked, which seems to defeat the purpose. How can I amend this so people only receive the emails if they have opted in via the checkbox. Thanks,Simon Evans
Hi, is it possible to use a trigger variable in a flow filter? Our use case is that we sell a product one-time and subscription. We want to have different flows for one-time vs. subscription. The trigger for one-time is “Ordered Product.” We want to exclude the people who ordered the product as a subscription. However, on the Ordered Product event, there is nothing indicating whether it is a subscription or not. So we have to check another event. We want to make sure they did not have another specific event (Subscription Created) where that product ID = this product ID. Will it work?
I am re-starting our Back In Stock flow on our Shopify Store. We turned the flow off while we updated the styling in our flows.The re-installation is working fine. BUT… I have about 100 customers on the waiting list from the last time we used this flow. Before I turn the flow LIVE, I want to remove those old subscribers from the Back In Stock subscription list,Where can I do that? How can I remove users that are WAITING and have not moved to the MOVED TO NEXT STEP list? I don’t mind losing the entire list if I have to. Thank you!
Hi, I’m running a big launch with lots of emails going out this week. I want to give customers the chance to opt-out of getting emails during this launch if they’re not interested in the offer at this time, but still stay on our list. Hoping this will help prevent unsubscribes. In Convertkit this was simple. I have a page on my website called “Opt-out” and I would just hyper-link that page within the email, ie. “opt-out to snooze this launch but stay on our list.” And then I’d set a rule that anyone who clicked that link would be in a different segment “opt-out launch” not be emailed in this campaign. But I can’t find a way to do that here in Klayvio. Anyone have an idea? Thanks in advance for the help!
Hello everybodySince 6.16 all my flows stop converting, (well in 6.18 my flows has a small amount of conversion), but the conversion stop after 6.18. Nomally my flows drives me $$$$$ of dollars per month. I can see under the analytics that all of my flows are sending as usual. But somehow they just stop converting. I noticed that my account billing section says that i reached the “profile limit”. Other than this everything else works fine. Can anybody help me?
I sent out a campaing for my client. Klaviyo is showing that some of these contacts have opened the email but my client says it never landed in their inbox nor in spam. Why does this happen ?Opens appears immediately after the reception of the email. Does anyone know what can cause this?I have to resend the email manually so that he receives it wellThanks for your help !
I’m fed up with the text editor. I sent an email to over 30,000 people this morning and everything looked screwed up! When designing everything looked good on preview and test emails sent. I even checked display on different browsers. I found the issue. It was a bug with Klaviyo. None of the buttons work properly! When i press the “Bold” button it adds a space to the text. When I press the “Italic” button it deletes a space.When I change the text size… it adds line height!What is going on with this? Video Of Bug!
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