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10814 Topics
A
Contributor I
alepal27Contributor I
asked in Campaigns and Flows
Abandoned Cart Flow - Pull Product Option's Name

My store is through Big Commerce, all of our products include Variants/Options, so when utilizing the Abandoned Cart flow, it would be helpful to include the size of the product on the email.Is there a way to pull the Products Option Name to include in the title of the Product?I’m not entirely familiar with Klaviyo’s variables, so any help/insight would be appreciated.

2351
Taylor Tarpley
Community Manager
2 years ago
X
Contributor I
X-Chair MarketingContributor I
posted in Email Templates and Coupons
Email Designs: Process and Standards with your Graphic Design + Marketing Teams

Hey All Klaviyo users! We have been using Klaviyo for 6 months and it has been a game changer for our email marketing! Our new area of focus is optimization for design. I am curious to understand other company’s process to design an email and your best practices. We have a skilled design team, but I want to get them super optimized for email and social and the resources I am finding on the internet are basic level - looking for something more robust.  Do you have brand standards specific for email that lists out things like header font size, sub-header fonts and sizes, button standards, etc. If so, would you be willing to share me on that doc? I’ll sign an NDA if needed ;)  What design platforms are you using - is your design team designing every part of the email in Adobe (or something similar) and splicing it out? Or maybe just designing the hero images and then your email marketer adds the text and other items in the Klaviyo template? We have Figma for website design, should we be m

1540
X
Contributor I
2 years ago
S
Contributor I
stjoadContributor I
asked in Campaigns and Flows
I have a pop-up where users can sign up to receive a promo code. What's the best way to handle this in Klaviyo?

I started by creating a flow that's triggered whenever a user signs up for my "newsletter", but that doesn't make sense to me... If someone makes a purchase, I'm assuming they're automatically subscribed to my newsletter. If that's the case, I don't want them receiving this flow after they've already purchased. If someone signs up via my footer (which doesn't promote the discount), I don't want them receiving this flow. I just want them added to my newsletter. What's the solution here? I imagine this is very common.

2823
retention
Partner - Platinum
2 years ago
N
Contributor I
Nieves 2022Contributor I
asked in Campaigns and Flows
correo electronico

Buenos días soy nueva en Klaviyo y estoy intentando hacer un mail y el cursor se me va por todos los lados y no me escribe lo que quiero. Esto a que se debe? me podríais ayudar por favor?GraciasNieves

421
alex.hong
2 years ago
G
Contributor I
gcmarketingContributor I
asked in Lists, Segments, and Profiles
Having trouble uploading new emails from spreadsheet?

Hello! I need someone’s help. I have a list of emails in a spreadsheet I need to add to our email subscribers, but somehow it won’t upload due to there being columns present. The thing is - there are no extra columns. I deleted all extra columns and rows, converted the spreadsheet to a CSV, even moved it over a new spreadsheet and downloaded it as a CSV. Opened the downloaded version and turned that into a csv from Numbers on Mac. What am I doing wrong? Nothing seems to be working.

511
Dov
2 years ago
T
Contributor I
takahashiContributor I
asked in Campaigns and Flows
Unique coupon error in campaign.

Hello.My name is Takahashi.I would like to include a unique coupon in my campaign.I have issued a coupon and pasted the following code.{% coupon_code 'NAME_OF_YOUR_COUPON' %}However, I get an error.Error statement"Your dynamic coupon cannot be used in campaigns. If you would like to include a dynamic coupon, please contact support to enable the Uploaded Coupons feature."Why is this? I would like support.Thank you. 

4011
Dov
2 years ago
J
Contributor I
jh999Contributor I
asked in Lists, Segments, and Profiles
How to UPDATE opt outs via CSV?

We have a new website that doesn’t integrate with Klaviyo so updates will be sent to be from the website via .csv files to update opt outs on the website via a customers profile.Can anyone tell me how and where to make this *update* via a csv? For reference the .csv will be in this format:customerid emailoptin_statusoptin_change_date

682
J
Contributor I
2 years ago
G
Contributor I
GnuworldContributor I
asked in Campaigns and Flows
WooCommerce Abandoned Cart emails sent out to customers who completed order using Manual EFT

Hi We are running into an issue. It appears that our abandoned cart flow is triggering for users who have already placed an order using the Manual EFT payment option. Our flow is set up like this: 

3833
Dov
2 years ago
M
Contributor I
MendocinoContributor I
asked in Integrations and Reviews
2 Wordpress Sites - 1 domain - 1 sub domain - only 1 woocommerce

So I have a domain with a sub domain. the sub domain is the only one running woocommerce and sales. the main domain is informational only. can i use klaivyo with the same public key on both for forms, pop ups, etc., and then just have the wordpress linked to the subdomain?   

1161
Taylor Tarpley
Community Manager
2 years ago
A
Anonymous
asked in Campaigns and Flows
Subscription Start Date Trigger - Meal Plan Notifications

I’m currently managing an account for a company that offers different meal plan subscriptions ranging from a 1 day trial to 3/7/10 and 30 day intervals and options to choose from 1 - 3 meals per day (shopify store).Currently enabled through a custom app is an option for customers to choose when they can start their meal plan (with a buffer of 2 days from date of order placed).Which is reflected as a metafield in shopify order.My question is how do I setup a post purchase thank you flow, based on the start date trigger where my objective is to: 1. Send a notification 1 day before Start date (“Your plan starts tomorrow”)2. Follow up with renewal offers when their meal plan subscription ends (day 3/7/10 or 30)Unable to figure this out with current Date Trigger flows. Also not sure how shopify can communicate this start date to Klaviyo for the event to trigger.Appreciate any helpful responses. Thank you!

1341
stephen.trumble
Community Manager
2 years ago
S
Contributor I
shelleyanneContributor I
asked in Integrations and Reviews
Klaviyo not pulling in Facebook Leads

Hi!We set a Facebook AD campaign live on Friday to grow our email list, however the sign ups haven’t been pulling into Klaviyo and are therefore not receiving their welcome email. Has anyone experienced this before and can help? 

1031
stephen.trumble
Community Manager
2 years ago
K
Contributor I
KareemContributor I
posted in Lists, Segments, and Profiles
Klaviyo email automation not working

Hey peeps, currently I’ve designed my sign up pop up form also create a new list and also runing flows, but problem here is my customers are not receiving welcome emails as I’ve make for them, other thing here is, in my list,it shows only 1 memeber but in sign up form there are 3 memebers. Why is it so?

941
stephen.trumble
Community Manager
2 years ago
N
Contributor I
NECKOContributor I
asked in Lists, Segments, and Profiles
Klaviyo list is not collecting the profiles

So Iam trying for hours to integrate my shopify to my klaviyo account and I have integrated it and it works and I also enabled the settings and everything in order to collect the emails from shopify, but the problem is Iam using a third party theme not the ones from shopify itself. I tried to look up some information on the community site and so on, but with no sucsess. PLEASE help me to integrate my klaviyo account with my third party theme (Debutify), I have read that I have to insert a particular code or something, in order to work properly, buts its already there. Dont miss understand me it is working because I can see that klaviyo is creating profiles for my customer emails that sign up from my newsletter of the website and so on, but klaviyo doesnt know where to put them in, in wich list and i have already enabled that in the setting that klaviyo should take the profiles to my newsletter list, but its still not working. I have also added the different tags in my third party theme

2341
alex.hong
2 years ago
T
Contributor I
Tamar ShilonContributor I
asked in Lists, Segments, and Profiles
Segmenting by region

Hey guys.If I want to segment by region, do all users must have that info as a custom property, or under “location” alone should also work?Not sure what’s the difference between the two, and how Klaviyo operates in that manner.Thank you guys.

1371
alex.hong
2 years ago
L
Contributor I
ledelsContributor I
asked in Campaigns and Flows
Who will receive abandoned cart emails

I am setting up the “abandoned cart” flow and am a bit confused on who will receive it. I understand it will go to people who have added to their cart but have not started the check-out process, but will that user have had to signed up for my emails beforehand? ie - will the abandoned cart email only send to customers on my newsletter list? 

5071
alex.hong
2 years ago
N
Contributor I
noteitnowContributor I
asked in Sign-up Forms
embedded sign up form not allowing inputs

Hi :-)I’ve just contacted a bunch of people to sign up via my embedded sign up email form and they can’t input info into email and name fields.I’ve checked the link and it seems to be right. I’m using Woocommerce and it was working a week ago and I’ve only tweaked the appearance since then.Please help!

552
alex.hong
2 years ago
R
Contributor I
ramiroContributor I
asked in Accounts and Settings
My account has been disabled

Hi, My account has been disabled with no explanation as to why. We've been using Klaviyo for 3 years. Can I get some help, please

3845
alex.hong
2 years ago
I
Contributor I
iangelContributor I
asked in Accounts and Settings
My account is disabled but it's still being charged

My account is disabled but it's still being charged.Please refund and close my account permanently to make sure it won't be charged again.

1955
David To
Klaviyo Employee
2 years ago
D
Contributor I
DJGContributor I
asked in Campaigns and Flows
Why did Klaviyo send my database an old email?

I send emails out every other week or so on average. Here is the process I follow (which I have done since switching to Klaviyo a couple of years ago):Clone existing campaign with matching settings (recipients, etc) Replace Subject line Replace content with new email content Send out tests, await approval After approval, complete the scheduling processEven though the test emails I sent out were correct and approved, Klaviyo sent out the campaign I originally cloned this one from, reverting step 3 altogether. When I realised today, I double checked the test emails that went out, and they were correct.How is it possible that the email content which was previewed was then just completely removed and reverted during the actual send? It’s a huge problem for me as I don’t see an obvious way to workaround this issue, I just have to watch the inbox and cross my fingers that it doesn’t happen again in future?

1581
alex.hong
2 years ago
H
Contributor I
Hylink DigitalContributor I
asked in Campaigns and Flows
Why didn't my campaign send right now

Hi there,I sent 4 campaigns out to test out before doing the real thing for right now and only 1 was actual was sent. Is this normal? 

2371
Taylor Tarpley
Community Manager
2 years ago
M
Active Contributor II
MNgoActive Contributor II
asked in Campaigns and Flows
Dynamic Variables for Billing Address

Dynamic VariablesI am creating a Order Confirmation transactional email, where I am pulling in customer billing address and shipping address via dynamic variables. I can see the information is available in the ‘Preview Info’ under the event properties on a test customer.All information is pulling through correctly apart from the Billing Address Address1 and Address2 variables which isn't showing at all.  The billing and and shipping information is duplicating??   Variables MetricAlso Can I change the Coupon metric to ‘None’ instead of the current False? And the the Discount sum to ‘0.00’? Many thanks!! 

9514
M
Active Contributor II
2 years ago
O
Contributor II
onepoundsweetsContributor II
asked in Lists, Segments, and Profiles
See Engaged By Segment Per Campaign

I have sent a campaign to multiple segments at once and I want to see the open rate, click rate and conversion rate for this campaign split down by these segmentsis this possible?so campaign went to segment A (opened email last 30) and segment B (purchased last 30 days)how can I see metrics for the campaign by segment? If possible?

1382
O
Contributor II
2 years ago
A
Anonymous
asked in Accounts and Settings
Account upgrade has been paid for but has not been upgraded

We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?

421
stephen.trumble
Community Manager
2 years ago
J
Contributor I
jamin93Contributor I
asked in Email Templates and Coupons
Button padding not working in Gmail (but ok in Outlook...?)

Can’t seem to get the button block to display correctly in Gmail.Displays correctly in the previewer & in Outlook (both outlook for Mac v16.57 & on the web), but loses padding in Gmail.Anyone else had this issue?BenPreviewGmail 

3502
J
Contributor I
2 years ago
V
Contributor I
VHTmeContributor I
asked in Campaigns and Flows
Email campaign can't go to schedule

In my email campaigns it won’t let me click on the schedule or send button.  It is lighter blue/faded out and there’s no explanation there are all green checks that everything is ready to schedule/send.  I have a free plan less than 250 profiles and would be emailing a little over 100 profiles.  I previously had an SMS account temporarily (I never used just signed up in an attempt to get chat support, but the chat support did not materialize so I cancelled it).  Not sure why I can’t schedule email campaigns and why there’s no explanation revealing itself.

3653
alex.hong
2 years ago
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