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10814 Topics
M
Contributor I
MikeshPContributor I
posted in Integrations and Reviews
Missing Data Synced

Hi, I am looking to launch a new rewards program for the baby toothbrush company I work for but I am having problems pulling in all the field data from the 'create account' page into Klaviyo. It only pulls in the customer firstname, surname, dob, account creation, email address and if they accept marketing - which is great but for some reason it doesn't pull in the child's name or dob when the form is submitted. I've even added script that Klaviyo provided so the fields will link with our custom properties, but still no luck.  How do I pull this data into the Klaviyo? and what is the best way to do it? Many Thanks,

761
Taylor Tarpley
Community Manager
2 years ago
J
Contributor I
JonContributor I
asked in Campaigns and Flows
I sell online live classes, when clients book for a class, how can I send email reminders to clients 24hours before the class starts?

Hi, we offer online live classes in our websites.Clients book in advance for the classes.How can I send a reminder using Klaviyo to this clients, so that they receive the reminder 24hours in Advance to the beginning of the online live class?

931
Taylor Tarpley
Community Manager
2 years ago
R
Contributor I
RogueMechanicContributor I
asked in Email Templates and Coupons
Adding link to campaign email

Hello!I want to send an email out with a link at the bottom for customers to click if they are interested and want more info.  Can that link create a new segment that includes those who clicked on the link?  Any help would be appreciated! Thanks!John

2345
alex.hong
2 years ago
K
Contributor I
karentiamson21Contributor I
asked in Lists, Segments, and Profiles
How can I segment Current Paid subscription users from Current Free trial users [ReCharge x Klaviyo]

Hi everyone, Can you help me identify the definition I should be using when segmenting the CURRENT PAID USERS from FREE TRIAL users of our brand. I already segmented those who are currently in free trial. But the metric I use [ 'rc_active_subscriber ] appears true to both users, either PAID or FREE trial users. So, how can I create a segment of those on PAID SUBSCRIPTION only [ EXCLUDING the FREE TRIAL users] Thanks,

6973
alex.hong
2 years ago
C
Contributor III
Cr.oomppContributor III
asked in Accounts and Settings
Help! My Klaviyo Certificate Is Under The Wrong Name

Hi Klaviyo Team, For some unkown reason, I am unable to access the help center. My Klaviyo Certificate is under the wrong name, will it be possible to change it?

1331
Dov
2 years ago
vylla001
Contributor IV
vylla001Contributor IV
asked in Sign-up Forms
Display different images in popup form

I’ve been asked to have a different image display in a popup every time a user goes on to the website. Is there a way of doing this in the targeting & behavior section? At the moment I created an A/B test with 3 variations (3 images) and have it set to end in 2024 and figured this was the best of getting it done. I’m open to ideas here. Thanks!

4062
vylla001
Contributor IV
2 years ago
Lorenzo KIS
Contributor I
Lorenzo KISContributor I
asked in Campaigns and Flows
How can I create a dynamic product block for an email in a flow triggered by a signup form?

Hi everyone.This is the first time I post something in this community :)I have this problem.In our e-commerce of digital products (music sample packs), we allow users to download free products by filling out a signup form.We have about 15 free products, and I have created a specific form for each of them.Once a user downloads a free pack, he is automatically added into a flow of 3 emails.In this flow, we show the user the premium product related to the free one he downloaded.As for the signup form, I have created a specific flow for each free product.To simplify this, I would like to create a single flow that can fit any free product a user downloads.I've already managed to create variables to change the names of the premium product within the email copy according to the user's signup form of origin.To do this, I created custom properties in the submit hidden fields that are attributed to the user profile once the form is submitted.The problem is that I cannot create a variable product

4722
Lorenzo KIS
Contributor I
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Integrations and Reviews
Why woocommerce data is not syncing?

Hello Klaviyo community,I’m having a problem one of my clients woo commerce website. I integrate perfectly and all the metrics working. But in integration Klaviyo showing me that sync failed. Could you please tell me what the point I’m missing? It’s synced only 50% and the rest is not syncing.  

5701
stephen.trumble
Community Manager
2 years ago
BeenSun
Contributor II
BeenSunContributor II
asked in Lists, Segments, and Profiles
POP UP NOT CONNECTING TO EXISTING WELCOME FLOW

I have tried and tried and tried linking my pop I created, to an existing welcome flow I created for discount for new subscribers to my mailing list.  I have tested this with my own 3 emails and no matter how much I have played with the settings I don’t get my email with the code I out on it from the welcome series flow, I get this email attached below. Please help me resolve this matter! Thanks in advance.  

4476
BeenSun
Contributor II
2 years ago
W
Contributor I
Will888Contributor I
asked in Sign-up Forms
Can I create a Klaviyo Signup Form for Account Creation in my Shopify store?

I want to create a custom account registration form in Shopify but it looks like it only stores it in the Cistomer Note area. So instead I am looking to create it in Klaviyo using a build from scratch form (embedded)I need the following fields, Title, First Name, Last Name, Date of Birth (optional), Anniversary Date (Optional), Email address, Retype Email, Password (with 8 characters minimum and special requirements, Retype password, Newsletter and Sms consent  - and i want double opt inIt seems like this is possible except the password part…..AM i able to do the above and use that on the shopify site? or am i not understanding this? if i use this form how do this new customer’s collected info appear in Shopify so it can be used and edited within online account?

8582
W
Contributor I
2 years ago
M
Contributor I
MakersRandersContributor I
asked in Campaigns and Flows
[Magento] Products not showing up in feed

Hi,Our customer’s product pictures aren’t uploaded to Magento - they come from an ERP-system instread. This means that pictures don’t show in our email product feeds.  What do we do?

4231
alex.hong
2 years ago
C
Contributor III
Cr.oomppContributor III
posted in Lists, Segments, and Profiles
What are some Segmentation practices that are suitable for Email Campaigns?

Hi Klaviyo Community, I’m in the industry that sells tech. So most of my products are ranging about $500-1000. I’ve been trying to figure out what segmentation techniques I can apply to ensure that i’m targeting the right customers. Any suggestions?Specifically for Email Campaigns, which can be Holiday marketing, Discounts, etc.

961
Dov
2 years ago
F
Contributor I
fillyouinContributor I
asked in Campaigns and Flows
Dynamic email/flow content from web feed

Hi - I have added a custom feed (from Wordpress RSS feed) and this is working fine in the feed preview.However, I cannot get the content to dynamically populate an email. I’ve been through the instructions here: https://help.klaviyo.com/hc/en-us/articles/115005258768-Guide-to-Adding-a-Custom-Web-Feed-in-an-Email#populating-feed-content-in-your-template6and searched on the forum, but just cannot get this working.I have setup a text block and set the Repeat Block to feeds.PODCASTS.rss.chanel.item and the Alias item to ‘item’.Then in the text block source I have added <h2>{{ item.title }}</h2><p>{{ item.description }}</p>(both title and description are attributes in the feed)Below is the output from the feed (to the end of the first item).Any ideas where I am going wrong?ThanksPhilip.{ rss: { "@version": "2.0", "@xmlns:content": "http://purl.org/rss/1.0/modules/content/", "@xmlns:wfw": "http://wellformedweb.org/CommentAPI/", "@xmlns:dc": "http://purl.org/dc/element

7966
G
Contributor I
2 years ago
T
Contributor II
ttnle2021Contributor II
asked in Lists, Segments, and Profiles
How can I Adding Contact to Segments?

Hello,I had the article about Lists & Segments several times but still don’t understand how segments work. Can someone help me with the following questions?My sign up form has two options: Boys and Girls. Depending on what people select, their profile goes to the corresponding segment (Boys, Girls). Is this correct? There is also a Newsletter list which I never understand where the profiles come from. How do profiles get added to this list? Will there be duplicate profiles? For example, is it possible for someone to be in both a segment and list? I have existing subscriber list from Mailchimp that needs to be added. It looks like I can only add them to the newsletter list not segments. Why?Thanks!

24503
Taylor Tarpley
Community Manager
2 years ago
L
Contributor I
Lyn.T.Contributor I
asked in Campaigns and Flows
Abandoned Cart Flow with Variant Text Trigger

We have two variants available for selection on products for example, the client can addProduct: Baby Gift HamperVariant One: Tree TypeVariant Two: Soft Toy Type. I want to be able to trigger an abandoned cart flow when specific clients add our most popular soft toy with this hamper ie: Baby Gift Hamper with Variant “Peanut the Elephant” (it doesn’t matter which tree they select so the first variant doesn’t come into the trigger). However nothing I change gets the preview trigger to work.    I have tried putting “  “ around Peanut the Elephant.  I have tried “Elephant” on its own.  I just am unsure how to proceed and would be grateful for any advice.Current Setup of flow - We have normal abandoned cart emails set up and working, and I’ve been through Klaviyo help folders on Variants but that doesn’t seem to work. I’ve even checked out of the store and purchase the item physically to try and get it to populate on the list as a separate variant entry to grab it - it simply won’t show up

1832
L
Contributor I
2 years ago
H
Contributor IV
HPBContributor IV
asked in Lists, Segments, and Profiles
Is there a way to segment people who only purchased a single product in their order?

Hi,Our store has a product “A”, which is getting 1000+ of purchases a month, but they usually do not return. So out of our 500 products, we want to single out customers who purchase product “A” by itself and only once for targeted flows. Example:Person bought product A once and only that specific product in any quantity. We do not want to include people who purchased other products together with it. Is this possible? Thanks :-)

22751
Taylor Tarpley
Community Manager
2 years ago
vitbarreto
Problem Solver I
vitbarretoProblem Solver I
asked in Lists, Segments, and Profiles
Creating a segment for customers who bought more than 1 of any product

Hi friends, Is there a way to create a segment of customers that bought more than 1 unit of any product over all time? My purpose is to know customers that purchased products for gifts, since I know nobody buys two equal books for oneself.I don’t want to segment for specific products (that would be an easy filter), but for any product.In the segment there could someone that bought the same product in different orders (happens more often) or customers that bought more than 1 of the same product in a single order (doesn’t happen much).

3751
David To
Klaviyo Employee
2 years ago
A
Contributor I
AkathmaContributor I
asked in Integrations and Reviews
How to stop woocommerce historical sync?

Hi everyone, I understand that once I setup everything with woocommerce plugin, it will automatically start sync historical data. Is there a way I can limit the sync to certain number of contacts? Or not sync at all?Thank You,AD

2305
K
Klaviyo Employee
2 years ago
S
Contributor I
Saha Self-careContributor I
asked in Integrations and Reviews
Looking for ready-built or copy-and-paste snippet for "Added to Cart" tracking on WooCommerce site?

Hi everyone,I hope you’re all doing well in the New Year!I’m reaching out here because I have a WooCommerce site and just integrated it with Klaviyo but discovered that there is no ready-built or copy-and-paste snippet for "Added to Cart" tracking. As a result, I’m being told that in order to create this metric/event and pass information to Klaviyo, I'd need to create a custom API event using Shopify’s JavaScript Track API.So all that said, I’m trying to find out if anyone on here knows how to do this or has accomplished this and if so, how?I’m not a dev or a techie - just trying to get some context for my dev so he can build whatever necessary to add this particular flow.Thanks in advance!Best,Charles 

9823
TRIBE
Partner - Silver
2 years ago
S
Contributor I
salesgenomicsContributor I
asked in Email Templates and Coupons
How can you apply a custom font onto buttons?

Hi!How can I add a google font into a buttons? I have done everything from klaviyo instruction about it, but still cannot change font on buttons, I can change fonts only on text blocks, but not on buttons.

164510
bhas
Active Contributor I
2 years ago
B
Contributor I
BecContributor I
asked in Lists, Segments, and Profiles
Location segment not picking up any profiles

Hi, I've created a segment to pick up AUS and NZ country profiles.  Properties about someone > country > equals > Australia Properties about someone > country > equals > New ZealandI have about 500 profiles that fit this but the segment isn't pulling anyone in… Do I have to wait a while or am I missing something?

2342
B
Contributor I
2 years ago
G
Contributor I
GeorgeousContributor I
asked in Integrations and Reviews
[Shopify] Viewed product not working in Shogun App

Hi there,The store uses Shogun App and has Debutify 4.4.0 theme, after I installed Viewed product and ATC snippets into page.shogun.default.liquid I made it work only ATC metric, but not VP, that by my opinion is strange because ATC is working. What can I do in this case?  

1731
alex.hong
2 years ago
R
Contributor I
RX777Contributor I
asked in Campaigns and Flows
[Shopify] Abandoned cart emails won't send?

I have a shopify store with debutify 4.6.0 I made a abandoned cart remainder standard email flow and in the Prerequisites I get this “We have not received any recent Checkout Started events. If you think there might be a problem, contact our Success Team for help.”I also get this “We have not received any recent Placed Order events. If you think there might be a problem, contact our Success Team for help.”I added the web tracking code from klaviyo in theme.liquid since I don’t product.liquid.  I even went to my store and added to cart. I put my email address and other information in the contact information and I left my cart. I never received any abandoned email. Any help with this? 

9723
alex.hong
2 years ago
A
Anonymous
asked in Lists, Segments, and Profiles
Why was my Welcome Flow sent to Current, not New Subscribers?

Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago. This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??

2101
Taylor Tarpley
Community Manager
2 years ago
J
Contributor I
JayHContributor I
asked in Sign-up Forms
What do to with contacts that subscribe again (and again and again...) via a Klaviyo form?

HI All, we’re pretty new to Klaviyo coming from Infusionsoft.Here’s my issue:  Contacts consistently “re-subscribe” in order to attempt to gain access to another coupon code.How we used to handle it:Facts: we offer a one time larger discount for signing up.  This is used often. Some contacts either forget they are already subscribed to our list or they attempt to gain access to that same discount again by using the form again.In Keap/Infusionsoft, it was a very simple matter to check to their status and send them a different email.  Example - is contact already subscribed?  Yes → Send email that informs them they’ve already subscribed.  No? → send them the first time welcome email.But in Klaviyo, when I fill out a form a second or third time.. I receive no email.  No welcome email, no welcome series, no nothing - despite the fact the “success” message says go look for a confirmation email.  Feels sloppy.I was on a different website and I tested what they did, and their form stops you r

7541
Taylor Tarpley
Community Manager
2 years ago
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