Skip to main content

Events
Help Center
Academy
Groups
Champions
My Account

EN

Community BFCM Challenge 2024: Enter to win $150 gift card!

18 days ago

Home
Meet the Champions
Got a Question?

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10286 Topics

Recently active

Most replies Most views Newest first

isworksContributor I

asked in Analytics and Deliverability

Possible to use analytics to discover what products are frequently purchased together?

We use WooCommerce and have a fairly large catalog of 70+ products. I’m looking for a way that we can analyze orders over a certain period of time to determine which products are frequently purchased together. Is this possible with Klaviyo?

BennyBContributor I

asked in Campaigns and Flows

How to exclude subscribers from Replenishment Reminder email - Shopify.

I run a natural deodorant company, a number of customers are subscribed to get deodorants every 4,5,6 weeks, etc. I want to send out a replenishment reminder email to all customers who are not subscripted for repeat purchases. Can anyone help me or provide guidance on how I can do this? I basically want to exclude those who are already signed up to automatically receive a deodorant every few weeks. Thanks very much.

yukonasContributor I

asked in Campaigns and Flows

Add new emails and conditional triggers to a live flow

Hi all,I'd like to add new emails and conditional triggers to a live flow. What would be the best way to make changes without affecting the flow? Should I change all emails to Manual sends? Thanks!

socialhannahContributor I

asked in Campaigns and Flows

What does "Has placed Order at least once over all time" mean?

...sounds like a silly question, but here I am asking it anyway!This is the configuration on an abandoned cart email sequence using a conditional split that my business is currently running. If the answer to this is yes, I think it will then exclude *anyone* who has ever placed an order with my company from being in the sequence.Others think it will only exclude people who have gone on to purchase as part of this sequence.The difficulty I’m having is that not all users who have added something to their cart are receiving the emails and I think this could be part of the reason - that they have purchased before coming back and abandoning their cart.Any help greatly appreciated!

salamiadilProblem Solver I

asked in Integrations and Reviews

Klaviyo "delivered" notification email as part of flow with shipstation

Hello everyone,Our transactional emails look like this,Klaviyo :Ordered, ShippedShipstation:Delivered Can Klaviyo take care of the “Delivered” emails so Shipstation can stop sending them?The solutions I got 7 months ago from Klaviyo seemed to either subscribe to an other software integration (at this point I am collecting apps like pokemons), or to create a flow that would approximately guess when the delivery (that one I can foresee issue with customers already).I don’t mind continuing our workflow as is. If the Dev team have finally added this great integration ( Shipstation ---->inform Klaviyo the shipment is delivered--->Klaviyo sends a “delivered” email) we will gladly adopt it and use it.Thank you very much for any answers

IrrraExpert Problem Solver II

asked in Campaigns and Flows

How do you hide a block of discounts in an email based on inbox provider?

How to make a block of discounts invisible in master template for Outlook 2010, Outlook 2019? How to register code for Outlook 2010, Outlook 2019?

ASewContributor I

asked in Lists, Segments, and Profiles

Why is Data not showing in my Analytics Tab?

Please can someone advise how we can get support from Klaviyo? Since yesterday I am having issue viewing our Analytics.. No data’s showing..

GESContributor I

asked in Lists, Segments, and Profiles

Campaign email list lower then active profile

We are trying to clean up our active profile for cost and better segmentation. Every campaign we send can only be sent to 14k email but our active profile show more then 19k. How can we clean up our active profile to remove user that does not want to get emailed. Maybe to clean up this list or try to re-engage those email with a flow

X-Chair MarketingContributor I

asked in Email Templates and Coupons

How Can I Adding Multiple (4) Google Fonts to an Email Template?

Hi there - I want to use our brand fonts in our email templates, and figured the best way to do that was to use Google fonts and assign each font to a h1, h2, h3, and h4 tag. I’ve read the https://help.klaviyo.com/hc/en-us/articles/115005256008-How-to-Add-Custom-Fonts-in-Email-Templates at east 15 times and have gone through quite some testing, and am now stuck at getting both these fonts to show in the appropriate tags I set for them. Here is what I want from a brand standard:H1 = Exo 2 Semi-bold 600H2 = Open Sans Semi-bold 600H3 = Extra-light 200H4 = Open Sans Regular 400 And here is the code I was copying and pasting into the text block in Klaviyo, per the instruction outlined in the help article: <style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Exo+2:wght@600;200&family=Open+Sans:wght@400;600&display=swap'); p, ol, li, ul, h2, h4 { font-family: 'Open Sans', sans-serif; } h1, h3, { font-family: 'Exo 2', sans-serif; }</style> And

GoodVibes123Problem Solver I

asked in Campaigns and Flows

Why does the Abandoned Cart for Woocommerce have 'Started checkout zero times since entering this flow' as part of the trigger?

I am just launching my first abandoned cart flow for my woocommerce store and the default Abandoned Cart Standard flow has these triggers set. I get the first two triggers and why they are there but can’t comprehend why the last AND trigger “started checkout zero times since entering this flow” is being used. Wouldn’t this trigger exclude everyone from my flow since trigger 1 is “started checkout”? I believe it’s a trigger to prevent re-entering the start of the flow but I’m still confused. Can someone explain to me what this is doing and if there is a better way? Thanks

stationerymanorContributor I

asked in Campaigns and Flows

Flow triggered by certain characters in the order number

Hi!I’d like to trigger an email flow when certain characters are in the order number: for example, “E-”. How can I set up this trigger? Thank you!

chrishContributor I

asked in Email Templates and Coupons

How to prevent images from stretching on Outlook mobile?

Hi all, any advice on preventing images from stretching to full screen width on Outlook mobile? I’ve set ‘Image Width” to ‘150px’, set “Stretch Image” to ‘inherit’ yet every image stretched to full screen width. I’d rather not have to create mobile only versions with extra padding for every image in every email.

Chloe_allplantsContributor I

asked in Email Templates and Coupons

How many people are using dark mode?

Hi there, is there a report/way to measure how many people are using dark mode to read campaigns we are sending? I’ve seen surveys that quote around 80% of people are using dark mode on their devices but was wondering if you have any stats on this in klaviyo?

Frank-DOGOContributor I

asked in Analytics and Deliverability

Where can I get error logs from bouncing mails?

Hello, we have big problems to send e-mails to our customers with t-online mail accounts. We follow all tipps and steps from Klaviyo like have a dedicated sending IP, warming IP etc. But our mails are still soft bouncing. We get in contact with the t-online support and the need the exact return messages to filter out the problem. So where can I get or see the log files from the bounced mails? Thank you in forward!

I-RokContributor I

asked in Campaigns and Flows

Add to cart event

Every add to cart button on my website has different id and when i use the class notation snippet even than it is not working so please do tell should i copy the whole class or something specific?

lafemmebohemejewelryContributor I

asked in Campaigns and Flows

How do I add a comma into a dynamic tag so that it only shows up if that tag exists in someone's profile?

Hi,I’m trying to create a subject line that reads “[first name], you’re gonna love this!”. If I use the dynamic property of {{first_name|default:''}}, anyone whose first name isn’t entered into their profile will see the subject line as “, you’re gonna love this!”. A little awkward. Is there any way to make it so that comma and space only show if the first name field populates, and not for the default?Thanks!

blywContributor II

asked in Analytics and Deliverability

How do I find the average lifetime value of those who purchased more than 2 times in the past 1 year?

I can click into the “Profiles” tab and view a specific customer’s predictive analytics / CLV. But how do I find an average and also filter it to those who purchased more than 2 times, 3 times, etc.

A

Anonymous

asked in Campaigns and Flows

How Do I Change my Blog RSS Feed in Weekly Email

I have a blog on Shopify and have figured out (used a Shopify app) to create an RSS feed (with the Featured image and everything I need). I created a flow to send a weekly email with the last 4 blog posts (using the slice:':4' method). Everything is set up, but there is one thing I want to optimize: the articles populating by date. Right now I am using the ‘slice’ method noted above to only show 4 articles, and by default it shows the most recent 4 articles, but what if I only have 2 articles that week? or 5?I’m hoping to find help replacing the ‘slice’ method with some sort of date query. My RSS feed does list articles/items by ‘pubDate’ (ex. <pubDate>Thu, 21 Oct 2021 01:26:39 +0000</pubDate>)I’ve tried:‘feeds.TEA_RSS_APP.rss.channel.item|lookup:'pubDate'|gt:'% current_date % - 7’Trying to just get articles with pubDate greater than “Today” minus 7 days. But that’s not working. Any help here is appreciated!

GetKicksContributor I

asked in Email Templates and Coupons

Shopify import 'if' tag was never closed ??

Hi , I get the error: Body html Liquid syntax error: 'if' tag was never closedI try to implement this email into my shopify. But appearnly it is missing and endif tag. I could not get figured out where. Tried different open ends, but everytime it showed less of the mail. How can i fix this? Maybe someone get to figure out were it goes wrong… ? Kind regards, Bram Code:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="width=device-width, initial-scale=1" name="viewport"/> <title></title> <style type="text/css">@media only screen and (max-width:480px){body,table,td,p,a,li,blockquote{-webkit-text-size-adjust:none !important}body{width:100% !important;min-width:100% !important}#bodyCell{padding:10px !important}table.kmMobileHide{display:no

HudlumContributor I

asked in Sign-up Forms

Popup not showing up on heatmap?

Hi,I’ve set up a mini flow on my Shopify site that is triggered by a popup. The popup showed up fine when I tested from different devices etc. However, I cant seem to see a single popup appear on my heatmaps - is this normal? Thanks

IamfarhanContributor I

asked in Sign-up Forms

Validation and Consent details when creating a Custom Signup Form in Shopify

Hi All,Is there any way to show validation on Custom Klaviyo Flyout form when customer tries to submit the form in Shopify? Also, I added 2 checkboxes one is for “Privacy Policy” and other is for “Newsletter” attaching the screenshot below: and using consent for these: But where I see the record in klaviyo that the customer select these checkboxes?Your response would be highly appreciated. Thanks,Farhan

leenameenaContributor I

asked in Email Templates and Coupons

Syncing Klaviyo and Shopify Coupons

I have integrated Klaviyo and Shopify. I noticed that coupons I am creating in Klaviyo are not syncing with shopify coupons. Are they supposed to sync? Am I missing something?