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10295 Topics
N
Contributor I
newuserContributor I
asked in Email Templates and Coupons
How to target an event variable in an email template

Hi All,We operate a custom product business with over 10^18 possible SKUs. We’re on Shopify but don’t use Shopify products due to SKU limitations. When building confirmation emails in Klaviyo we’re struggling to pull line item properties as they may be in a different order based on the type of product ordered. If we used Shopify products, we could pull the value for the field “_image” like this:{{item.product.properties|lookup:'_image'}} instead this _image value may be in position 14, 20, or 25 like this:{{ event.extra.line_items.0.properties.25.value }} Is there a way to query all event.extra.line_items and only return the value if it matches a specific name?      

2
David To
Klaviyo Employee
3 years ago
O
Contributor II
outsidegangContributor II
asked in Campaigns and Flows
Product review flow which tracks submission using Shopify Review App?

Hi there,I know this was posted already but there wasn’t a solution that I could see. Could anyone please help me with this ? :) I’d like to create a flow with the following:Review email sent to the customer Customer reviews product using the email linked to their account Email is then sent to customer with thank you email with giftIs it then possible to create a list of those people somewhere in Klaviyo? So If i wanted to do a prize draw at the end of the month, I could easily pull this data out?

3
Dov
3 years ago
Z
Contributor I
zaksingleContributor I
asked in Email Templates and Coupons
How to remove white border to left and right of images

Hi all, New to Klaviyo coming from MailChimp - how can I remove the white borders to the left and right of images? Showing in Mac Mail and iPhone mail. Never had this issue with MC. Even the templates have it:  Thanks,Zak

3
David To
Klaviyo Employee
3 years ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability
Will adding in Klaviyo’s CNAME and TXT record impact sending on other ESP platforms?F.A.Q.

Adding Klaviyo’s CNAME and TXT record will not impact sending on other ESP (Email Service Provider) platforms as long as the subdomain created for Klaviyo is different from the other ESP’s sending subdomain. Klaviyo’s CNAME is mainly aimed towards Klaviyo to make use of the subdomain, so it would not interfere with any sending on other ESPs. 

1290
wei.he
Klaviyo Employee
3 years ago
P
Contributor II
Pascal88Contributor II
posted in Lists, Segments, and Profiles
Segmentation App Recommendation

Hi,I am looking into the following apps for my store:Audiencefy Revtap Shoppr Segments.tresl Metrics boxAny feedback to which is best to integrate with Klaviyo? Anyone have any experience or recommendations? Which is most useful with Klaviyo?  Thank you!

3
marissanunez
3 years ago
D
Contributor I
DanielStangaciuContributor I
asked in Integrations and Reviews
Linking a Fulfilled Order back to the Placed Order event via API

In the '$event' property, we are appending the time stamp along with the event name as well.In the '$event_id', we are setting the value Sales Order number.We can see the Klaviyo Developer Documents is updated, but in the old document, it was stated that the combination  'event_id' and 'event' should be unique.My question was pertaining to how to track an Item Fulfillment against a Sales Order.The Item Fulfillment can contain partial items or the entire items of the Sales Order.In NetSuite, Sales Order and the related transactions such as Item Fulfillment and Invoice are different records.For Kalviyo, we could see that we can send different events such as Fulfilled Order, Cancelled Order ( after Placed Order and Ordered Product events).Is there a way in Klaviyo to link such events to the same Sales Order (since NetSuite uses different records to track the transactions such as Fulfilment and hence they will have different transaction Id but always will be linked to a parent transaction-

1
marissanunez
3 years ago
D
Contributor I
delonghuangContributor I
asked in Sign-up Forms
Sign up form closing after clicking outside of the form

Hi, when the signup form pops up, even if I don't click the X mark and I click on any other spaces on the website, the singup form will disappear, how could I fix this? www.minidrago.com10 secs later it will pop up. I noticed this Klaviyo website sign in form is also like this. It is annoying. Thanks

3
marissanunez
3 years ago
B
Contributor I
bquimperContributor I
asked in Campaigns and Flows
Collecting more information from profiles in flows

Hello,I integrated Typeform to Klaviyo and I wish to further enrich profiles using the data sent from Typeform. As per the documentation on Typeform:The Typeform integration maps the first use of "Name" within a form question to the profile's First Name property in Klaviyo. Most of our forms are in French, so I do not have “Name” in fields.Is there a way I can update the First Name and Last Name properties from Custom Properties?Thanks 

4
David To
Klaviyo Employee
3 years ago
M
Contributor II
mcohen33Contributor II
asked in Sign-up Forms
klaviyo form error "Cannot read property 'appendChild' of null

I'm having some issues with a signup form displaying on some page loads but not on others. The issue happens at https://savvyandsorted.com/pages/warranty When the form doesn't load it returns the following console error Is anyone able to shed some light on why this may be the case and how i can resolve it?

3
M
Contributor II
3 years ago
M
Contributor I
mishaveeContributor I
asked in Accounts and Settings
Custom Fonts - One or more font files could not be accessed

Hey just after some help with installing custom fonts. Using the font URL off my website - www.domain.cometc/wp-content/uploads/2021/02/Gilroy-Regular.ttf  (not the actual link wasn't sure if I'm suppose to include website links or not)The file format is ttf, works/displays on site. is there something i’m missing here? Cheers,

3
David To
Klaviyo Employee
3 years ago
D
Active Contributor I
David B.Active Contributor I
asked in Sign-up Forms
Will the Shopify lodash package be fixed?

Klavyio JS libraries include package lodash 4.17.20 which have Vulnerabilitieshttps://snyk.io/vuln/npm:lodash?lh=4.17.20&utm_source=lighthouse&utm_medium=ref&utm_campaign=audit  When this will be fixed?

7
jallain
Klaviyo Employee
3 years ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability
My IP reputation on Google Postmaster is poor, but my domain reputation is fine. Does the poor IP reputation affect my deliverability with Gmail?F.A.Q.

Gmail looks at the domain reputation more than they look at your IP reputation. They are aware that reputations of IPs can be impacted by multiple senders, as email marketing often uses  shared IPs at large ESPs like Klaviyo. Meanwhile, the reputation of the domain is in the control of the domain owner/sender. So, the IP reputation has very little impact as long as your sending domain reputation is strong.

3900
wei.he
Klaviyo Employee
3 years ago
nikitavaidya
Klaviyo Employee
nikitavaidyaKlaviyo Employee
published in Integrations and Reviews
How Do I Build a Browse Abandonment Flow for BigCommerce?

Browse abandonment emails are similar to abandoned cart emails, but are triggered when an identifiable browser visits a product page and does not start or complete a checkout. Browse abandonment is great for lightly reminding customers about items they might be interested in. The first step in creating a browse abandonment flow is to make sure that you’ve set up web tracking and Viewed Product tracking correctly for your BigCommerce store. When you first integrated your Klaviyo account with BigCommerce, the web tracking snippet (which also enables Klaviyo signup forms and Active on Site tracking) should have automatically been installed. You also may have manually added the Viewed Product tracking snippet by either following the setup wizard, or by following along with our help docs. If you want to confirm that web tracking is working, you can follow the instructions in the relevant help doc below: Web tracking confirmation for Stencil Themes Web tracking confirmation for Blueprint T

2600
nikitavaidya
Klaviyo Employee
3 years ago
S
Contributor I
SummumContributor I
asked in Integrations and Reviews
Collecting additional properties in WooCommerce via API

I have the Woocommerce integration setup and functionning properly but I need to push the language setting to Klaviyo for the Started Checkout event. Without this it’s imposible to use the abandoned cart or the signup directly in the checkout.I already know how to get my language from WPML but need to push this property to Klaviyo. 

2
S
Klaviyo Employee
3 years ago
C
Contributor I
CrazyCrittersContributor I
asked in Campaigns and Flows
Shipping Reminder Email Based on Time and Day an Order is Placed?

I am trying to create a flow that sends an email to customers reminding them of relevant shipping policy details. For example: We only send out orders on Monday, Tuesday and Wednesday each week, with a daily ordercut-off time of 9:00am for same day dispatch.If a customer places an order after 9:00am on Monday or Tuesday, I would like an automated email to be sent letting them know their order will be sent the following day. If an order is placed between 9:00am Wednesday and 11:59pm Sunday, I would like an automated email to be sent letting them know their order will be sent on Monday. Despite having this information displayed in multiple areas on the website (shipping policy, announcement banner, individual product pages) we often get customers asking when their order will be sent. I tried creating a flow from scratch but I can’t see a trigger that allows for the ‘event’ to be the time / day an order in placed? I am using Klaviyo with my Shopify website.Any suggestions or workarounds w

2
David To
Klaviyo Employee
3 years ago
B
Contributor IV
brendonbrownContributor IV
asked in Analytics and Deliverability
How to deal with Autoresponders and Out of Office Replies

Hi folks,  What are you all doing to filter autoresponders, bounced notification and out of office replies? I want emails to reply to my customer service email address, but i don’t need my customer service team spending hours deleting emails after a big campaign. Thank you!

2
B
Contributor IV
3 years ago
M
Contributor I
magnifyContributor I
asked in Campaigns and Flows
Flow to Older Customers - Back-populating Not Working

I’ve built a new flow called Bounce Back Reorder that’s triggered when customers order, and sends 60 days after their first order if they haven’t ordered since. I’ve back-populated this and it’s queued up thousands of emails to people who’ve ordered in the last 60 days. It hasn’t queued anyone beyond that. In order to try and get the tens of thousands who’ve ordered since December, I duplicated this Flow but am trying to trigger it for all people who’ve ordered before 2/25/2021, but haven’t ordered since 2/25/2021. I can’t seem to get it to back-populate, even though thousands should be eligible. How should I accomplish this? Screenshot of the filtering:  

3
Dov
3 years ago
K
Contributor I
kiffiContributor I
asked in Campaigns and Flows
Can't see recent event to preview with

Hi, I’ve integrated Klaviyo to Shopify but can’t seem to properly preview emails with dynamic content. There are no recent events for me to choose from, even when the integration appears to work fine, automated emails are still being sent now.I’m trying to have the recently viewed item of a customer showing in the email, following this guide.Help is most appreciated. Thank you. 

1
Bobi N.
Partner - Platinum
3 years ago
H
Contributor I
hunesherContributor I
asked in Campaigns and Flows
Product Purchase specific emails

Hi, so i sell custom items and regular items in my shop i wanted to know if there is a way for me to send out emails for those who purchase a specific product?

3
David To
Klaviyo Employee
3 years ago
C
Contributor I
cbartelsContributor I
asked in Email Templates and Coupons
Unique coupon code - Reporting

Hi! I created a new welcome flow containing a unique coupon code generated by Klavyio. I’ve had a few customers enter this flow and see the unique coupon codes on their profiles but if I search these codes in Shopify, they do not show as existing. Does anyone have any insights as to why that is? I do see the unique codes in the Klaviyo coupon history report.

3
C
Contributor I
3 years ago
E
Contributor II
enzo.dellContributor II
asked in Integrations and Reviews
Sync with CRM + custom fields

Hi everyone,We’re a B2B e-commerce, and we also sell through our sales team via sales orders using Netsuite. We’re considering having Klaviyo as our main marketing platform but for this we’d need to make sure we’re able to sync a good amount of custom fields into Klaviyo via our new CRM (either Salesforce or Zoho, not decided yet). Both platforms seem to only sync default lead fields though.Has anyone synced custom fields via SFDC or Zoho? Which 3rd party did you use? And can you create segments/reports with these custom fields?

2
E
Contributor II
3 years ago
B
Active Contributor I
Bonza Dog TreatsActive Contributor I
asked in Sign-up Forms
Problem with Embedding Sign up Form & Stats Accuracy

I have a Shopify website which is integrated. I’ve created a new lead magnet and am having a couple of problems. I’ve created a pop up - the stats show sign ups but the numbers aren’t correct when looking at my list - if someone doesn’t complete double opt in, do the stats still show that them as having completed the action?   I cloned the popup to make an embedded form for a page. I have copied the code and added it to the HTML for my page but the form isn’t showing. Appreciate any help, thank you

2
B
Active Contributor I
3 years ago
J
Contributor I
jackburkContributor I
asked in Campaigns and Flows
True Abandoned Cart Flows on WooCommerce

I am trying to set up the added to cart metric on a clients store. He told me this is not possible t add the snippet with woocommerce, but I feel like there has to be a way. Does anyone know how to do this?

4
David To
Klaviyo Employee
3 years ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Accounts and Settings
Updating the reply-to email address in my account

There may come a time when you need to update your reply-to email address. Perhaps you want to change it for just one message, or for all future campaigns and flow emails you create. Either way, here’s how you can make those updates.Update My Reply-to Address for One MessageBy default, your sender email address will be the same email used for replies. If you want to change the reply-to email used for a particular campaign or flow message, go to the email editor. Before clicking in to edit the content of your email, you will see the options to update the sender name, sender email address, and subject. Below Sender Email Address is a checkbox. Toggle this off to set a different reply-to email from your sender email address.Update My Reply-to and Sender Address for all Future Messagesif you’ve changed your email address recently and need to update it going forward, you can do this within your Account Settings. Go to Account > Contact Information > Organization. There you will see a

5
N
Contributor I
3 years ago
S
SaanaSaludNew Member
asked in Accounts and Settings
Why is my account disabled?

Hola, Es la primera vez que uso Klaviyo y me deshabitaron la cuenta al intentar enviar mi primer correo masivo.  Creo que tengo dos problemas:Tengo que hacer algo que llaman verificación manual y ya respondí todas las preguntas que enviaron a mi correo, pero no sé si es lo único que se debe hacer Cuando iba a enviar el correo, kLAVIYO me decía que faltaba una casilla para “Cancelar suscripción” que no logré encontrar en los bloques que se insertan en las plantillas

3
David To
Klaviyo Employee
3 years ago
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